found the internet/wifi was extremely variable, very frequently just freezing for minutes at a time

facilities, eg a gym, a more extensive breakfast and better value, friendlier staff and definitely not paper

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

she was the only one who only spoke spanish and when i called for room service she said getting it yourself is

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good

pool, no room service after 23:00, bar closes at 23:00 and personal is very strict with that

breakfast a slice of toast nothing else offered only more toast ,very poor when setting off for 5

nice hotel , good parking , good breakfast

booked this hotel for its proximity to the airport, maybe we were very nieve to not realize what adults only

the room, the room service.

we felt like in the clouds and, although we didn t realise when booking why this was an adults only hotel

hard beds, noisy ventilation system (outside the room, impossible to switch off), no breakfast (just a croissant

bed was comfortable and room was clean. hotel bar and bar staff were cool.

hotel in a very quiet area, in well-maintained condition, two bedrooms in the room, a tiny kitchen, 30 minutes

it even had a small kitchen which of course we didn't need but lovely to have that option

wifi needs improvement and staff were a bit nonchalant. it is also very far from madrid.

the breakfast was good with many options of pastries, milk and cheese

great breakfast, super helpful and attentive front desk (thank you anna and rachel), very very nice room

bit hard to find. a good travelling hotel nice breakfast.

due to covid the bar shut at 22:00 and the beer was not good.

wifi is extremely bad. breakfast could be better

spa and outdoor pool were not included in price

room had everything i needed and good room service

the price is really cheap compared to other hotels and this hotel includes parking that comes very handy in

area but is close to restaurants and huge shopping mall only negative is there have a beautiful pool which is

have like some cheaper food options for children to choose from at pool and evening meals

pool at 21st floor has amazing views and is really nice to take a break from city exploring

busy the small pool got

negative experiences, the only part i would improve is they use too much paper packaging for the room service

we booked a junior suite and ended up with a separate room with pull out sofa for the kids, which was great

the room service options portion size could of been more

ordered room service one night and the food was terrible but that s the only fault i could pick

vegetables....pls add to breakfast.

a bit pricy. sometimes room service ignore the no disturb sign

gym was extremely small

attention to guests at the swimming pool section can be better.

need swimming pool

rooftop bar was superb

pabalo i believe his name was spoke so rudely to me on the phone saying i had to call the room service and wouldn

of our neighbours was very noisy and we heard a room service request early in the morning

pool or gym would be nice.

room service food was not very good at all

amazing location. very good breakfast, comfortable and super clean room. helpful staff!

wifi not superfast but good enough

best location and i arrive early morning and they gave me room clean and best room service

use it fully and on the day of my departure, the reception made an extra effort to let me have a late check out

breakfast is great with lots of options

staff very friendly and helpful, bar and restaurant food excellent

food at bar was not value for money.

wonderful staff, fabulous breakfast, an oasis in the centre of madrid

very nice and clean, modern with charm, great roof top pool

travelling with kids the safety features were important for us and the hotel provided it

of the staff, especially yanira de front desk girl, who went out of her way to arrange for room service when i

very convenient location very good breakfast

didn t operate properly and wifi kept dropping out

love it staff gave late check out 1300 without discussions and very friendly

poor wifi signal and sometimes there was not hot water in the shower

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

good wifi connection, nice staff, good location

wifi poor and safe broken

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all