buffet breakfast was good

the staff was amazingly friendly and helpful, especially with our two little kids

esp for kids

spa opening time is not long enough

room with spa excellent, something that is unavailable elsewhere

having in-room laundry was great

parking, room, heater, kitchen, bed, service, everything it far beyond what you could expect

is perfect for skiing walk out the door 30 meters into lift the shuttle service they provide was

the property is brand new and suites are modern, clean and comfortable with a great kitchen.

hotel was in an amazing location next to the happo one lift , they had a free shuttle which would take you

the room/spa were were a wonderful retreat after skiing

the hotel helped with transport as much as they could and have a shuttle to other hhg properties

kids loved it

it would of been nice to have a bar open for drinks in the evening in the restaurant area

have liked a bar to sit at and have a drink

space with kitchen, 2 bedrooms and living area, perfect for the family

parking on site

spa was not working or available to use and the local buses are unreliable and don t come often

the renovation on the containers was very cool, i wish our container had access to the spa though

restaurant next door was convenient, lots of space for a family [especially the common area], the kitchen was

the public baths and the shuttle service.

shuttle pick up from the omachi onsenkyo bus stop was very convenient, it is part of your alpine

the onsen pools and all amenities are very good, temperature of onsen is friendly

very large interior pools at 41 and 36 degrees as well as a very big 41 degrees outdoor pool (the 36 degrees

and the shuttle to and from the train station was a bonus

lovingly restored cottage, underfloor heating and great bathroom and kitchen area

dinner and breakfast were exceptionally unique using locally procured materials, and everything tasted amazing

with delicious food cooked with the freshest local ingredients made us look forward to every breakfast and dinner

dinner and breakfast, a spacious and spotless room with a cosy sofa area, and thoughtful touches like

they have a shuttle bus that runs multiple times a day to each of these locations, but you could also take a

thank you for helping us sort out a taxi and explaining how to access the laundry facilities

coin laundry

tv with own wifi network so could stream my own apps to it

there was a laundry for guests in the hotel which was great