to the recent fire we would have liked to have been able to use the pool

booked two rooms because we were traveling with 5 kids

couldn t get the wifi password to work.

wifi was really weak in the room and went out a lot, the bed was not super comfortable, the walls

the pillows were flat, not enough parking, and our neighbors ( not hotels fault) were very loud

i liked that it had a little kitchen

com the room was supposed to have a whirlpool spa bath

the wifi was weak in our room so we didn't use it much.it wasn't a big deal.

fireplace in the stream behind the room with the balcony was absolutely amazing i would definitely

the jacuzzi tub in our room and fireplace was also a nice bonus

experience a very slow wifi connection

keep in mind that if you re traveling with a pet, it s $20/night per pet

pool location staff

i kept getting booted from wifi every 30 seconds

& the internet (wifi) service could be a little bit better

needed alittle more parking spaces. ran out of room quickly.

the pool was pretty cloudy

was really nice with a fireplace and stone wall, desk , fridge, would recomend and will return

hard finding a parking place close to our room.

there is a hill in the parking lot which makes it really hard to use a stroller, i would have loved if there

a bar or cafe would be great

adults only - quiet little property on the river,

is exclusively suited for adults, and all of it was amazing to be honest

they keep the breakfast bar filled up and the staff that works over where you eat was very friendly

beds were comfortable and loved the fireplace

very poor wifi

nice pool area for kids, breakfast had a choice for different days, good location.

were in the middle of our trip and it was nice to be able to do laundry

were to get room with kitchenette paid for but didn t get a kitchenette room

wifi was fine with some devices but with it would keep disconnecting

the creek off the balcony was awesome and the heated pool for kids sweet

, the staff was great, the room was big and great , loved the creek and the balcony, plenty of parking, we came

did see a bear in parking lot

the jacuzzi was amazing and the fireplace was just perfect

not enough staff. not enough towels no fitness center no room service

hotel kitchen is small felt uneasy getting breakfast in the crowded space in the morning during the

room was extremely clean, the breakfast was better than some, there is a laundry facility, it is very quiet and

breakfast variety. parking cones.

breakfast was great and the guy at the counter switched us to a room with river view and im so glad

outdoor pool with small slide

the heated pool was amazing

the food at the restaurant could be better. the margarita was perfect at the bar area.

the property is stunning and there is always a heated pool near by not including the indoor water park

the property is stunning and there is always a heated pool near by not including the indoor water park

the first night we were there with a lot of millipedes in the bedroom, both bathrooms and the kitchen

the location is great! breakfast was good. very nice staff.

the kids loved the pool and the balcony.

cable and wifi was out the night we arrived, but was on the next afternoon

granddaughter wanted to swim in the indoor/outdoor pool but due to rowdy kids was not able to

no laundry room. had to take wet clothes from the pool home.

clean and wifi

liked that there was a laundry facility on site

clean and spacious for a family of four . plenty of towels and kitchen needs

only thing i saw was the kitchen sink drain ran a little slow but everything else was perfect

had a kitchenette

tight parking and please trim the tree branches in the back they scratched the top of my truck but i

no continental breakfast or swimming pool.

free wifi

free wifi

wifi goes down every nig and t at 10 and not back

spa tub is amazing

there was a shower plus a spa tub

the suite was spacious with the option to close the door to separate the living room, kitchen are from the

the wifi is terrible

we had a first floor room right by the pool and even though it was fourth of july weekend our room stayed very

need more handicap parking

hot tub was not working and heated pool indoors was cold

pool area was difficult to open the door. thought it was.closed.

view of the mountains, the breakfast our kids love it, the easy access to strip of

you can tell they are still updating some things but our room was great our son loved the pool

room was super comfortable with full kitchen

my parking pass because sales team were busy, and i asked for more towels and i was told to do laundry i was

indoor pool/ water park areas are great for the kids

parking and hard to find pools

spacious with full kitchen

all the activies for kids

tub fireplace awesome balcony bed fully stocked kitchen washer and dryer distance to gatlinburg strip

room was spacious for three adults and two kids

the only negative is they removed the kids play ground

a little more fire in the fireplace.

wifi was non-existent in my room, which was a bummer considering that is one of the first things i

when we went back with our concerns, they moved us to a dark, awful room next to the laundry room

the room was immaculate with a beautiful fireplace was a very inviting space

s no option to state we have pets

pet friendly

the spa tub was probably our favorite part of the room

i wish the pool would have been open.

the construction above the parking lot

complaint which isn t even a complaint there were creepy men sitting in the wash / laundry room i m guessing

the pool was lovely and had a great view

pet fees were never disclosed

pool could have been a little warmer

i had requested a spa ahead of tine for them but they couldn t accommodate me

wifi was terrible, they tried to fix it while we were there and we still could not get connected

i was not able to take advantage of any of the lobby amenities, like the store, bar area or breakfast

i love that they are pet-friendly and cater to their customers.

wifi kept kicking me out every time, tv and fridge were small

cereal is ok for kids, but adults like a little more substance

we had a ground floor room that was perfect for ease of taking our pet out for potty breaks and for unpacking

everything is walk-able, so we don't have to deal with parking headache

kids loved the pool

the jacuzzi in room and fireplace

parking

the fireplace in our room was so cozy

i liked that they have laundry facility on the property

parking lot was small and too close together

due to traffic and lack of parking, you have to walk

room was much smaller than pictured with no fireplace,and very little lighting

the staff are very friendly and breakfast was great too

corner room with fireplace on second floor , room was warm but cooled off quickly

ud83dude03ud83dude03ud83dude03ud83dude03ud83dude03ud83dude03 hot tub and fireplace was very romantic made for

the onsite parking is a big plus at this location

tou dont have to pay overpriced parking here and it's right on gatlinburg strip

weren't to thrilled of the breakfast

wifi was spotty. the elevator was scary.

blind on window made room dark for sleep, blocking parking lot lighting

wasn t sure about the parking situation, but had no issues so it was all good.

close to gatlinburg and trolley runs every 30 minutes. no driving or parking

thats a good thing because of parking prices intown is alot

let me have a late check out

the wood floors were also badly damaged due to having a spa tub

wifi connection kept getting disconnected.

really appreciated the affordable room & while we were prepared to pay, the no pet fee for our two four leggeds

no breakfast or wifi!

of my rooms smelled like some one had been smoking weed in them and the king room with spa had cracks all in

pool was nice but not much of a shallow area

loved the jacuzzi spa tub.

just off the parkway with kids attractions next door

very responsive wifi

need let people know not all spa bath tub rooms have the cabin look.

low rate and pet friendly.

staff was very very helpful and polite. parking was great. it was nice and quiet , comfy beds.

wifi wasn t so great

wifi could be better

everyone was amazing. the pool was huge! we loved our stay and will definitely be back.

it was clean and the pool was grate

spa tube

my kids feet were black from walking on the bare floor

our jacuzzi tub jets did not work or our fireplace

pool was nice looking even though i didn't swim this time and it was in a great location

breakfast in the morning was a hit for kids with the bear shaped waffles

wifi could have been better it was good but just going in and out

i liked it minus the slow wifi

my kids loved the creek and feeding the birds

the breakfast is really good they do different stuff every

not enough parking

they didn't have a pool

thw construction area by the pool.

night when everyone i guess were back in their rooms, the parking lot was filled up near our room, but that

wifi was horrible

we have a hard time with wifi services at the hotels

parking not so great it feels up fast but that was expected

we had a fireplace, a 2 person jacuzzi and a private balcony

wifi was

customer service, facilities, like 3 swimming pools, guest laundry, good breakfast

came during winter, couldn't take advantage of the outdoor pool but already planning a

rooms are basic and somewhat dark. wifi was poor. expensive for what it is.

easy parking and the main lobby offered free coffee/tea and treats throughout the day, along with laundry

they did have a full kitchen, well equipped, i recognize if you wanted to cook, bring your own food etc

i like the pool. i like my own bathroom. the lazy river was fantastic.

it was easy to find, and clean with restaurants close by, onsite laundry, and friendly staff.

front desk was very helpful and nice anything u need they was there to help breakfast, was good pool was nice,

it had free parking,free internet, indoor pool and hot

pool cold, wifi kept going in and out, got locked out of hotel on 2nd night when our room keys were

clean, pool was nice and so was the hottub

the rooms are very nice . and i loved using the outside pool

the location, the staff, the fireplace ud83dudc95 and my son enjoyed the heated indoor pool.

i liked everything!! big, comfy bed, lots of comfy pillows, nice size room, fireplace was great.

loved the small kitchen jacuzzi pots and pans to cook with

loved the fireplace and the view out our window was awesome

parking was a little crowded

good parking and lighting. easy walking distance to many stores.

fireplace and jacuzzi

parking was an issue

pool the room was excellent

also have an indoor pool and give you a coupon for breakfast at the restaurant across the street

one minor inconvenience: we got a 2 bedroom suite (3 kids 2 adults), and the ac unit was in the 1st bedroom

the pool was small but so are our kids so it worked for us

we had 1 issue with our spa bath, and she fixed it asap for us

indoor pool you had to walk thru the parking garage to get to and considering it was 30 outside my kids

will stay there again in the king suite with fireplace very nice

staff was super friendly. pool and hot tub were great. room was quiet. fireplace was great.

mini kitchen with cabinets, kitchen table and a bigger refrigerator than a normal room

so we didnt get to use the pool/spa area

we had daily room service and they did a wonderful job

wifi was weak the steps to get to the river needs redone

easy & accessible parking

be aware the pool is not on site, but this was not an issue for us

we stayed in room 304, a king spa room

it was easy to get to using a secondary road and close convenient parking

need more chairs at pool , and pool was cloudy

staff clean rooms plenty of parking

was comfortable, room was clean, no noise, nice pool, close to various attractions and variety of restaurants

wifi did not work in room unless

outdoor furniture and furniture around pool was ready for up grade