beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

there were no activities to do other than sit at a pool and drink. this is a party resort.

pool area and pool was very small. beach was not nice.

however, 1/3 of the hotel is closed due to covid including the fitness center and some of the restaurants

clean, great food, variety drink menu, fitness trainer, amazing spa, friendly-staff & environment

mini bar fridge wasn’t very cold in our room :(

there is only only place that serves breakfast, the buffet - but would be nice also to have a place for a more sit down dinner

the asian restaurant was our favorite; the hospitality staff were amazing, the resort activities, spa and entertainment were all fun/relaxing and made it worthwhile

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

swim up room is above the bar that plays music till 1am

room service was also enjoyable

sos bar never had food

private pool often had bugs floating

hard to get pool chairs due to members having first choice

hospitality, food, room service almost everything!

pool, restaurants, disco, and jacuzzi!

pool and hot tub are rough

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

gym was above average and the bartenders hustled their tails off, liquor options were decent as

plenty of pool space and an ok gym

; on fridays there is a mini market in the resort where you are accosted by the vendors, the spa is the most expensive i've ever seen and even the towel collection point doubles as the

morning room service so you had to get up, get dressed and walk to the main lobby

ich was quite a walk

the different restaurants, gifts shops, and even those i didn t get to use the spa, and the gym i love it as well

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

breakfast was good, i didn t like that i have to constantly ask for food! buffet much better

is a must)

there is also a family/fun area too, with activities and facilities for kids of all ages

the staff, from the front desk, door men, housekeeping, bars, gym, and restaurants were all superb

no straws, pool bar closed at 5pm they took all the rafts away at 5

great breakfast

spa is very small and twice we had to ask to have the dry sauna looked at because it was not hot

breakfast and dinner options are really good

drink and cocktails are some very cheap

pong, video game lofts, rock climbing walls, air hockey, foam parties, night club, movie theater, gym, spa, game room, kid s club and sooooooo much more that i am sure i am forgetting

natural ingredients), a lot of music animation, gym rather small and

they let kids in the gym if the parents sign a special form

rooms, excellent breakfast and lunch facilities- and 3 cute restaurants for evening plus a fancy restaurant for a

gym seemed small, but it was enough for small workout

nice little gym above the spa

meal, pool, beach, gym, staff

a big shout out to katia at concierge, alberto our butler, jose, our pool towel gentleman, ricardo, the drink server around the pool… carlos, who is another butler at

also the el beso pool is quieter and there we couldn't feel the bad smell coming from the beach (caused by the

gym was adequate to burn off the extra calories

the spa is a must on the do-to list

the food and pool areas

the swim up bar was a lot of fun!

the slide, zipline and poolbar didn’t operate from sun up to sun down

fitness center, rio restaurant, grazie restaurant, view from room.

nightlife seemed very family friendly, as someone without kids there didn’t seem to be much to do at

room service was very very slow resort unable to handle too much rain nothing else was accessible

ich we thought was pretty insane but ended up ordering room service to bring to our room- then taking it in our steel water bottles) *entire resort is a

one of the biggest disappointments was the kids club

there s a good variety of restaurants on-site, a well-equipped gym, and a lovely coffee house that we enjoyed daily

a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and more gym is

great gym facilitys

a gym

family and most of the restaurants are in the family section along with every other facility

nice gym; grounds were nice and the rooms were nice. the mexican food was good.

the kids club is closed

t the gym is open)- why

layout the gym was excellent food was good and lots of variety

the gym facilities are superb

very comfortable rooms, nice gym, food was great.

gym was great and trainer was great in the gym

resort for families with kids aged 4+

the kids club was excellent and the staff in general lovely

room service food

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

in addition the gym is very small

breakfast was always amazing and lots of choices.

the hydrotherapy spa is a must

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

the gym could be a little bigger.

the gym was a little small.

if you are an active person, there is a nice gym and a lot of extra activities, you can borrow paddle board, cayak, play beach volleyball etc

gym was clean and had enough air

the gym was pristine and has new equipment, and the service and food were great

good facilities, gym was ok

the swimming pool, gym,and dinner cafeteria.

beach isn't the best but pools are u for it..

we had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults

i didn't mind too much because the pools were so great, but a nice beach would have totally wowed us

the gym, which was quite nice, closes at 5 pm

the gym was well-equipped and one of the best for a hotel i've seen

the room service, gym and spa were excellent

feelings a huge room with a large bathroom and hydro bath lots of programs and happenings good gym and spa facilities all inclusive service beautiful poolside and surrounding lovely

is) who spoiled us with the most amazing cocktails

and jacuzzi size and quality in the room -comfy beds but the size of the queen bed is too small -gym -airco -friendly hotel staff -restaurant circus is very nice for kids -hamburger, hot dogs and

gym is very good, there are fitness programs as from 6 a

gym was large and had everything

gym, room was amazing

the breakfast was elaborate. lots of choices. dinner options were also very good.

the hotel has a gym, spa and importantly a convienent store

hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market

my husband particularly liked the gym delightful it most definitely felt like a week od luxury for us would most definitely return

the breakfast is not great.

cohol and not) were included, twice a day maid service

nice pool, gym. breakfast was basic. no hot food.

new, pool and gym good

the gym closes at 10:30 pm and opens at 6 am, which makes no sense to me as it is quite small and it

very comfy beds, great pool, gym and solid wifi. staff is very nice as well.

the pool. the pillows. the breakfast. the smell. the rooms. the gym

the hotel's amenities, including the gym and pool, are well-appointed and add value to the stay, although it's worth noting that the

super comfortable and clean room, very good shower. beautiful project. good space for gym.

the gym is well equipped, with a treadmill, an indoor bike, and other cardio machines

good breakfast nice gym shuttle service is a big plus!

lovely pool and good gym facilities

i like that they had a gym but get there early if you don t want to wait for every machine

golf tennis gym

gym was great, staff was amazing they did an amazing job with my conference

only thing i didn't like was i was told i could utilize a golf cart to drive around since i had surgery to my knee and that was not the case cart we're only

so many restaurants and bar you can try , the place is so huge we never ran out of things to see or to do

staff was amazing genuine and kind gabriels gym was great

resort is huge, with golf carts to drive you around

stayed at a different resort and in every other building next door, there was an available coffee bar that you could make yourself a nice cup of coffee

the golf carts are a huge plus for elderly

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

sound system in the theater was top of line and so was the case with the gym, spa, nightclub and everything

experience whether it was housekeeping, onsite shops, at the restaurants, booking a paddle board, gym, spa

lots of activities for kids

specially restaurants impossible to book (we had a chance to eat in teppanyaki restaurant ) kids activities most of them extra payment which i don’t mind compered to moon palace there is

the room service food was delicious

had to wait for more than 1 hour on room service for some hot water we needed for our baby's formula

for kids is perfect

there was something always available to eat, and room service is also 24/7 with exceptional service

pool deck was an awesome addition to the room

kids loved it, clean, lots to do..a very pleasant stay

amazing - set in the jungle, a secluded, tranquil place away from it all with great landscaping, pool and facilities

drinks, staff, pool areas, gym, spa, a la carte breakfasts

with nice pool area at casitas

we could not use the room for 2 hours each day during the stay and had to use the spa toilet which was inconvenient

we requested different room service items and did not receive them

plus, the massage was wonderful - and the spa staff were very accommodating, as they could only get us in for last minute appointments close

only downer was that the water of the pool just in front of our balcony was a bit too cold

long lines for nightly buffet not cool with young kids

noisy rooms, not very comfortable, cold swimming pools not suitable for little kids

palms restaurant was a wonderful place to have breakfast and the food was great there

basically want you to use the other property’s restaurants and it can take forever to get a shuttle to go all the way to the furtherest property for breakfast or dinner

the night shows ewere amazing and the sports activities and gym very good

>shuttle wait times >lack of clarity about the details of reservations and activities >high pressure

how you can shuttle between the 3 resorts.

breakfast and dinner at santa fe was exceptional.

services, food, spa, pools, and staff were great

for the location and room size, particularly if you're going to have time to use the pool and gym

location near the airport for early morning flight + bathroom/shower + comfortable bed + great gym + beautiful pool

good food, gym and a pool

spacious, clean, well serviced, and great outdoor space with pool and gym really making it worth it

no towels in the gym

nice, clean and well-equipped gym

the gym was adequately equipped yet stunk like chlorine and ammonia

the room is very nice and clean. gym is small but does its job.

gym was not as advertised and this might be due to covid but it was a bit of an inconvenience to be

reasonable rates, but with excellent breakfast included, two rooftop pools with sea views; okay gym with cardio machines that work well

beyond (everyone- including alejandro and abel- butlers, tomas and miguel- waitstaff, patricia- fitness staff, but really everyone) the beach was lovely- excellent snorkeling and swimming, view

awesome amenities - beaches infinity pools spa with an awesome hydrotherapy circuit snorkeling paddle boarding fun activities great food

business event with lound music at night wifi not always working

ddlers) to play on the beach and to run in to the water

only after insisting did they arrange a golf cart to take us

i didn't expect free wifi, a gym, a pool (i didn't see it but i saw signs pointing in the direction) or breakfast the next day (+)expect a nice pool, gym and shuttle service to the airport (+)good gym and pool, includes free airport shuttle service that was punctual. (+)breakfast was delicious, free pick up was quick, gym was useful. (+) made use of the gym (-)could have been better gym was not teally taken care of, there were no towels etc (+) pool and small gym almost for ourself (-)& my sister have our own key card for the room and gym, but for some reason it all of a sudden doesn't want to give us access anymore to our room and (+)location, friendly staff. good shuttle service. gym was good for working out. (+) they have a gym and pool, but we didn't use them

little in the way of instructions in the room for wifi, facilities etc.

very good shuttle service to and from the airport. ideal location.

free airport shuttle was well organised for us, after calling them on the phone, we didn't wait longer than 10

pool and good espresso :) staff is kind

the gym equipment was outdated and broken

hotel with pool, jacuzzi, gym and garden

out of 5 machines in the gym were broken, most breakfast items had gotten cold even in their hot pots

helpful staff, restaurant, gym, free parking

nice hotel with beautiful gardens, pool, small gym and outside seating for the restaurant

the gym and the pool were absolutely clean and nice relax before our long flight back home

the pool is great, gym is perfect for a workout and the food in the restaurant was good

gym was decent to work off the let lag

next destination, free shuttle service ( a bit slow on the pick up ) nice and quiet pool and good gym

gym is fantastic, lots of new equipment

activities such as cooking and fitness were good

good fitness center with enough treadmills, ellipticals, bikes, etc

poolside and fitness center: nice beds, with nice towel rental

beach chairs, bars) and friendly staff, good activities although i didn t get time to try the fitness classes, would like to try next

) fitness center

the breakfast buffet came in handy and the fresh juice was great but will clean you out

also, when we finaly checked in, we went to the pool and they came over to ask to change the room as they made a mistake

we also utilized the laundry which was needed for us

pool and beach access

breakfast bad

the coffee shop and the gym were both nice

the yoga classes and gym sessions were fantastic, and the hotel app was extremely helpful for ordering and organizing

cluding breakfast), especially the pool bar drinks and snacks

excellent food, fun swimming pools, and just outstanding service

everyone from the front desk staff, bell boys, and resort staff to the room service was very nice and helpful

gym, guacamole/ mexican restaurant

i liked the gym facility

gym was quite small relative to the size of other amenities.

also the gym was okay, not great but the free weight

small gym . too small for a huge resort.

there is also a spa

there s a good gym, the pool is clean, the service is great

ym, pool, spa)

ich we did not try) and a gym, which was great and well equipped

easy communication, all restaurants were good, food was really good and we loved the pool and the gym too

did not check the gym or the spa

food wasn’t the best and when i arrived they were spray painting the equipment in the gym and the smell was horrendous

do wish the gym and restaurant was up and running but i was quite satisfied with the restaurant at the hotel

tha maid and gym

the gym is small and barely has any equipment

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the

wished they had a kids club (not just the activities at the pool area) and proper performance night shows

wished they had a kids club

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the waitresses (specially at the green break

beautiful landscaping, awesome customer service. water park was a bonus!

areas are super cute, staff is always very positive and smiling, lovely gym, the hotel is well maintained

more restocking of some breakfast

wifi and elevators worked sporadically, management staff were unhelpful

buffet breakfast had excellent choices, we were seated quickly, the atmosphere and food was great

the pools were well staffed and clean

oxxo across the street, r1&r2 bus stop right in front, clean beach, plenty of beach chairs at the pool, decent restaurant

sea view and pool

great staff! variety of food, nice restaurants and many options to choose from. nice gym also!

also a plus point is the gym, it s big

excellent and gorgeous location and all easily accessible in hotel. surprisingly nice gym, too.

the gym is good, had a good variety

fitness room/gym was well equipped

pool, beach, gym and food were wonderful

buffet was perfect - open until late morning allowed time for a good workout in the great gym

staff, rooms, pool

kids club is very good and the guys are making it very well.

water was just the right temp; waves were perfect for floating with an occasional jump - kids and adults alike

you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

there’s a nice shopping court / town centre which together with facilities like the gym and ample streets give you the feeling you are not trapped in a hotel but in a small seaside

hotel, very nice pools for kids

experience was incredible; the hotel is really big and has many fun activities for adults and kids to enjoy

kids club: a definite highlight, thanks to the wide range of engaging activities and the enthusiasm

spa and gym were good too

i enjoy their nice gym and the new catcus coffee shop

only complaint would be that things close too early, including bars, pools, restaurants, gym, and spa

swimming pools were very well maintained and the gym was very well

gym was being refurbished but the temporary one did the job

the place is neat and close to the airport. the included breakfast was good.

quality breakfast and the airport transfer was an excellent surprise

the pool looked good too

o problem if you know before booking ), if you book out before 7am don't look for a go bag for breakfast

lady who did breakfast unfriendly

also the gym facilities were brilliant to for any gym goers

food at all the restaurants that required reservations was 10/10, the beds were comfortable, the gym was great, the spa was gorgeous, and the ocean/view was beautiful

newly renovated, high quality facilities. very nice rooms, great gym

the gym is still under construction so we could ve only used the one at their sister hotel, which is

btw, some people complained about charges for the gym

the place was very nice, the beach was wonderful, the gym was small but has the essencials

also could be that the gym is small and it is not fully equipped

the gym equipment was bit outdated.

gym could be bigger.

gym was disappointing

gym and spa very easy to visit

4 pools, 2 swim up bars, and a private beach what more could you ask for

the front desk was rude and they didn t have our room ready but charged me 150 extra for early check

we had a crew grinding on the concrete near the pool the whole week to install new railings

room service was terrible and for an extra $5 each time

very nice swimming pool and great garden areas, huge swing for kids which was great

ud83cudf1f my children enjoyed the pool, the swings and the menagerie of sweet animals

we saw a wild tucan from the comfort of our window kids were just loving it

the wifi, if you need it, is very strong

rooms very cosy and confortable, in the middle of amazing jungle with some activities for kids