they show you around the grounds to the yoga chalet, outdoor gym, private cenote and the beautiful outdoor dining room and lobby

we also used the gym, the lovely private cenote and the meditation room, and on our last night we had a firepit

delicious food for both evening meal and breakfast

we also had breakfast and dinner there, meals were so delicious

breakfast was also lovely

wifi is very good and smart tv in the room

very nice swimming pool and great garden areas, huge swing for kids which was great

, laundry

sitting at the breakfast bar in my room looking out at the jungle, drinking coffee, seeing monkeys in the trees

it was too rainy for us to want to use the pool, but it looked lovely - large and clean

amazing - set in the jungle, a secluded, tranquil place away from it all with great landscaping, pool and facilities

palms restaurant was a wonderful place to have breakfast and the food was great there

more inclusive options are a great addition i used the airport shuttle, aqua nick x 2 and beach club access

breakfast buffet great a lot of options

food pool and staff.

only downer was that the water of the pool just in front of our balcony was a bit too cold

the night shows ewere amazing and the sports activities and gym very good

great range of pool and food and beach options, as well as a spa and entertainment

health bar and starbucks

services, food, spa, pools, and staff were great

shuttle service around the huge hotel

the hotel was nice, quaint. the food was good, but there is no bar or lounge.

great retreat to nowhere where we could enjoy being in the pool surrounded by the jungle (we saw monkeys

the swimming pool is amazing and the place of the restaurant

wished they had a kids club

all tranfers with the golf cart was speedy

service all around, was impeccable; from the kids club staff, to the ones driving the golf carts to move you from one place to the other, the waitresses (specially at the green break

t just the activities at the pool area) and proper performance night shows

water park and cirque du soleil show were the only good parts-the kids enjoyed it

the food was hit or miss, the pools and water park felt smaller than expected, and the room was more compact than we had hoped for

room service was very

activities and locations to enjoy with the kids are

the character experiences, water park, and themed activities were nonstop fun, and the staff went out of their way to keep

they close the water park too early, it was my sons birthday we did not enjoy we couldn t come out of rooms

buffet was perfect - open until late morning allowed time for a good workout in the great gym

pool, beach, gym and food were wonderful

pleasant bar area in lobby, where we enjoyed a g&t

the beach, the pools and the golf cart transportation

kids club is very good and the guys are making it very well.

drinks, staff, pool areas, gym, spa, a la carte breakfasts

we could not use the room for 2 hours each day during the stay and had to use the spa toilet which was inconvenient

we requested different room service items and did not receive them

we were used to from royal service at another resort- we had great service from bartender at our pool, butler at bali bed, but majority of all other service was very disappointing

the spa was also overpriced but the people were nice & the services were just okay

i liked the gym facility

also the gym was okay, not great but the free weight

gym was quite small relative to the size of other amenities.

they need a better, more spacious gym for the number of guests.

small gym . too small for a huge resort.

you can do and going to the beach or the pool, riding to another hotel or to the mall, the gym

there’s a nice shopping court / town centre which together with facilities like the gym and ample streets give you the feeling you are not trapped in a hotel but in a small seaside

grounds were beautiful, really loved the pools, i was like a little kid in the wave pool & lazy river, yay

cold pool water

i liked the star camp for the kids

my husband particularly liked the gym delightful it most definitely felt like a week od luxury for us would most definitely return

hospitality, comfort, lush exterior environment, great food, beautiful vistas, on the beach, spa, gym, market

the hotel has a gym, spa and importantly a convienent store

especially excellent kids club thanks to yvonne and mary - my kids (7 and 9) begged to go back this year and cried when

minor thing: the food services staff could be better dispersed around the pool, especially during lunch time, when it was hard to find a server

feelings a huge room with a large bathroom and hydro bath lots of programs and happenings good gym and spa facilities all inclusive service beautiful poolside and surrounding lovely

the room service, gym and spa were excellent

the gym was well-equipped and one of the best for a hotel i've seen

the gym, which was quite nice, closes at 5 pm

also the room service was great and our room was always clean

the pool side staff are very attentive and they offer all sorts of nibbles (water melon etc) (+)hotel premises and rooms are spectacular, beautiful, very luxurious and well decorated, very nice pool and comfortable rooms, great linens, ammenities and all

breakfast was amazing, the ambience top notch, staff went above and beyond to make it really easy

the swimming pool, gym,and dinner cafeteria.

good facilities, gym was ok

we travelled with another family, and have 4 kids between us (ages 12 and 14)

the spa was outstanding - hydro therapy and a couples massage were well worth it

staff was great. clean rooms...food was delicious....pools were great.

in addition the gym is very small

breakfast was excellent with wide range of fresh fruits, juices and other options like omelettes,

room are nice and clean. lots of different options for pools and restaurants. friendly staff.

the current rating is highly over rated, breakfast, lunch and dinner are horrible on this property

facilities, really nice food - restaurants and buffet lunch/breakfast were amazing

breakfast wasn't great at akarat but much better at the buffet

beautifully designed hotel, quiet and amazing breakfast. loved it here!

a cute little morning stroll to the breakfast/brunch/lunch restaurants, concierge to take care of all your excursion plans, car rentals

the hotel's amenities, including the gym and pool, are well-appointed and add value to the stay, although it's worth noting that the

good breakfast nice gym shuttle service is a big plus!

eadmill, spin

super comfortable and clean room, very good shower. beautiful project. good space for gym.

the gym is well equipped, with a treadmill, an indoor bike, and other cardio machines

fitness centre well-equipped

the spa was gorgeous and morning yoga with blanca was wonderful, be sure to sign up beforehand though

we enjoyed a couple's massage at guerlain's first spa in latin america, as well as a sunrise meditation and yoga class

is being very particular one day we got a bit unlucky and had poor service for breakfast but i feel this was an exception and not worthy of any real critique the food in woodend

breakfast is great

that it had a gym and a pool

nice pool, gym. breakfast was basic. no hot food.

the gym closes at 10:30 pm and opens at 6 am, which makes no sense to me as it is quite small and it

very comfy beds, great pool, gym and solid wifi. staff is very nice as well.

had a smell of moisture/mold, very basic gym

i do like the gym and spa layout a bit better at akumal , it’s a little newer and brighter

if something will need more space, remodelling the gym will be nice

i think its time for maroma to perhaps redo the gym and make it more like akumal

the resort has plenty of food and bar options to chose from

the spa was top notch and the hydrotherapy was rejuvenating

meal, pool, beach, gym, staff

gym seemed small, but it was enough for small workout

nice little gym above the spa

enjoyed our stay here,the pools are great and so is the foods and the different selections

lots of water provided and restocked daily in bar fridge

we enjoyed the atmosphere, excellent dining options, beautiful pool, and fantastic beach club

atmosphere in general spacious reception with super high ceilings, nice rooftop pool area, gym, comfy rooms etc

location near the airport for early morning flight + bathroom/shower + comfortable bed + great gym + beautiful pool

for the location and room size, particularly if you're going to have time to use the pool and gym

the gym / pool . made me feel like i was in a resort

m, pool, bar)

the staff, from the front desk, door men, housekeeping, bars, gym, and restaurants were all superb

but certainly a pool outside your terrace with your own very comfortable loungers at their 'swim up' rooms

breakfast and dinner options are really good

00 spa coupon from zylara cancun a sister hotel and the receptionist answer with a big laugh that they

the director of activities was fantastic, so was jessica the bar waitress

breakfast and lunch menu was excellent, food variey offer for dinner not so good.

spa therapists could be better for hotel playing in this league price wise

breakfast was great but dinners were always mediocre

lovely room, exceptionally professional & friendly staff, great pool area and good food

fantastic breakfast, great cocktails, beautiful lobby and surroundings

she would help us having our kids food pre-ordered and ready for them at diner time

she would help us having our kids food pre-ordered and ready for them at diner time

be clear, this is obviously not the fault of individual workers), they try to usher you

the family pool is great

loving the coffee cart in the morning and i can t wait to visit the spa and do their signature ritual with private cenote

bar at beach area

staff at the pool bar, activity/exercise

basketball hoop in the pool, waterslide, beach and pool volleyball set up, billiards table in the bar which were all appreciated by our family

very nice pool area

it has its own huge park, large pool and beach areas

gym was above average and the bartenders hustled their tails off, liquor options were decent as

plenty of pool space and an ok gym

catered to kids and was very welcoming

we took our family with teenagers and the pools were amazing, kids loved the room service, we had a swim-up room so that was definitely worth it

just a pool property not really for someone that likes to stay on beach and enjoy ocean

the spa services were in my opinion overpriced for the value they provided.

our plunge pool kept running low on water and made loud sucking/gurgling sounds and kept us awake or woke us

stay was above and beyond, from the room service for every meal if we wanted

the spa experience was nothing short of incredible pure relaxation

e room service breakfast on our private ocean view patio was our favorite

too many broken machines in the gym

nice and modern gym

the pools, gym

the gym was great as well as the coffee house and mexican restaurant loved afro nite and drummer

the gym was disorganized and very unclean

the waiters at the boathouse, bartenders at 5 o'clock somewhere, sos, salted rim, and landshark were all extremely friendly and

was good, lunch was good at the license to chill bar and also the daily 1pm lunch is good

the food and drink choices were incredible, especially the food provided for breakfast at the boathouse

very nice room and private pool.

wish there were more places to get snack-type of foods during the day in the pool area

the rooms were always comfortable but the restaurants, gym and common spaces had poor air circulation

gym was old needs updating rules were not followed by staff or guests about saving seats at the

sic), and there was also table tennis, beach volleyball, etc

the gym was small and the equipment needs updating.

:) the only think i did not like was the gym, the machines are super old, please they need an upgrade

excellent breakfast; good location

the pool-side staff could offer better service.

tough to get access to bikes for the whole family and need them

breakfast and beach are great. nice property

they were under construction, with no main pool or easy way to go to the beach

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and lunch at the hotel the cost did add up

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and community, the free bikes, tennis and water sports

like secrets moxche, the beach is terrible and the hotel almost doesn’t have enough swimming pool,even more that is share with the breathless guest

i got to the hotel my reservation did not match the hotel reservation ( we had reserved a swim up pool

beach and small pool. poor food.

very small pool. all the food was in the lower end resort next-door. except for rosewater café.

the pool staff were very nice and the rosewater restaurant was excellent.

clean, great food, variety drink menu, fitness trainer, amazing spa, friendly-staff & environment

however, 1/3 of the hotel is closed due to covid including the fitness center and some of the restaurants

samuel from the pool bar was amazing as he remembered all of our drinks and kept them coming

the breakfast, i don’t eat pork and that’s all they had for breakfast

the spa was amazing

gym was well equiped room service was very good a lot of sport activities quality of food was very

touches like cold water in the gym would be nice and not all food was inclusive which is a little

best gym

great gym

we especially enjoyed the pool guy, hotel employee at the water sports, hotel employee at the gym, hotel employee at the pool bar,

pool, restaurants, disco, and jacuzzi!

beautiful rooms and pool area staff super friendly

hospitality, food, room service almost everything!

hard to get pool chairs due to members having first choice

the provision of the quiet pool as well as the large activities pool gave an option to be restful of entertained

they let kids in the gym if the parents sign a special form

natural ingredients), a lot of music animation, gym rather small and

drink and cocktails are some very cheap

pong, video game lofts, rock climbing walls, air hockey, foam parties, night club, movie theater, gym, spa, game room, kid s club and sooooooo much more that i am sure i am forgetting

sometimes the wait for food by the pool was a little long

the different restaurants, gifts shops, and even those i didn t get to use the spa, and the gym i love it as well

the license to chill bar closes to soon

there is also a family/fun area too, with activities and facilities for kids of all ages

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from 10am-10pm, could be heard in

room service came in every day and cleaned our room as if we just arrived every single day

villa (casita), restaurants, gym, pool and beach area (+)friend liked the gym - it's just a big family hotel - with no music - no life (+) very nice gym, breakfast and facilities (+)facilities (especially gym/swimming pool), very good food, fantastic beach (-)beach, once a sophisticated and tranquil setting to relax now has a bar, a restaurant, a gym and absolutely packed with pampas umbrellas and loungers

great for families with kids

room service dining takes a very long time

food, drinks and extra activities like golf or spa are very pricy.

even after its renovation, pool decks were dirty and cracking, the overall feel of the property is worn and tired

the beach is a 25 min walk or a 5-10min wait for a golf cart plus another 5-8 min journey to the actual beach

laundry pods are included, water to fridge is filtered to drink, etc

layout the gym was excellent food was good and lots of variety

great gym excellent facilities

the kids club is closed

the gym facilities are superb

nice gym; grounds were nice and the rooms were nice. the mexican food was good.

there s a good variety of restaurants on-site, a well-equipped gym, and a lovely coffee house that we enjoyed daily

a gym

family and most of the restaurants are in the family section along with every other facility

great gym facilitys

a lot of snacks around the facility teens club kids club sushi, mexican, italian, meat and more gym is

gym was adequate to burn off the extra calories

adult pool and kids pool should be swapped. pool that has the bar should only be for adults.

i loved the restaurant selection and all the pool arears! the wedding set up was beautiful

the spa is very expensive so get you mani/pedi at your local salon

we have ao much fun, zip line , water slide , kids pool and the lazy river so much

fitness center, rio restaurant, grazie restaurant, view from room.

i personally enjoyed the water slides, bowling alley, and sports bar there s something for everyone

not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring the drinks back yourself

you re not allowed to order alcoholic beverages for room service, so you have to walk out to the bar and bring the drinks back yourself

one time they just never brought our requested room service

very good gym too

beautiful grounds, private room pool, and friendly staff

their work is fantastic the swimming pool in the villa are very well heated, it is a pleasure to get into the water

heated pool and jacuzzi, spa treatments

beach, although the property has a beachfront location, you need to either ride a bike or take a golf car in order to get to the beach

very comfortable rooms, nice gym, food was great.

gym was great and trainer was great in the gym

my kids were falling asleep at the table

location, kids corner, poll area and room size and style

great restaurants specifically the taco stations for the breakfast maxam

and jacuzzi size and quality in the room -comfy beds but the size of the queen bed is too small -gym -airco -friendly hotel staff -restaurant circus is very nice for kids -hamburger, hot dogs and

gym was large and had everything

gym, room was amazing

gym is very good, there are fitness programs as from 6 a

the water park could have been better, one of the slides was not working and the wave pool was not

i didn't expect free wifi, a gym, a pool (i didn't see it but i saw signs pointing in the direction) or breakfast the next day (+)expect a nice pool, gym and shuttle service to the airport (+)good gym and pool, includes free airport shuttle service that was punctual. (+)breakfast was delicious, free pick up was quick, gym was useful. (+) made use of the gym (-)could have been better gym was not teally taken care of, there were no towels etc (+) pool and small gym almost for ourself (-)& my sister have our own key card for the room and gym, but for some reason it all of a sudden doesn't want to give us access anymore to our room and (+)location, friendly staff. good shuttle service. gym was good for working out. (+) they have a gym and pool, but we didn't use them

- pool area - free wifi only after check in

very comfortable for airport transit- free shuttle, free breakfast, comfy room

budget friendly with complementary breakfast.

very clean the have free shuttle service to the airport

the community restroom wouldn't flush half the time and most of the gym machines were broken

spa and gym were also excellent

the gym was also amazing

- well equipped gym

the gym was pristine and has new equipment, and the service and food were great

nice clean little gym

the breakfast and pool and gym and of course shuttle

hotel with pool, jacuzzi, gym and garden

nice hotel with beautiful gardens, pool, small gym and outside seating for the restaurant

nice facilities/pool,park,chill out areas,gym close to the airport with free shuttle services

next destination, free shuttle service ( a bit slow on the pick up ) nice and quiet pool and good gym

the gym and the pool were absolutely clean and nice relax before our long flight back home

the pool the gym the free transfer to the airport i will come

pool, great gym

the pool is great, gym is perfect for a workout and the food in the restaurant was good

the activities are a nice bonus

lobby, gym, and everything else is a little far from the rooms

the entertainment on offer was good, they have a really great gym and they also offer fitness classes, overall a good activities experience

good gym

the only negative i have was the gym it was too small and needs more machines and

we also loved the spa so much

the room, spa and restaurants

spa was wonderful one of the best i've ever been to i loved it

place nice venue, nice staff, good food amazing place where to relax and to enjoy with small kids and family, would love to go back again

kids club could have been more extensive with activities outside on the beach and/or by the pool in

gym was great, staff was amazing they did an amazing job with my conference

i like that they had a gym but get there early if you don t want to wait for every machine

golf tennis gym

missing some outdoor playground area for kids - the indoor playroom is too noisy, but very well equipped

so many restaurants and bar you can try , the place is so huge we never ran out of things to see or to do

staff was amazing genuine and kind gabriels gym was great

breakfast looked nice. didn t take long to sit down.

resort is huge, with golf carts to drive you around

* choice of a la carte * italian at the golf club * entertainment * coffee shop

nizuc and sunrise have shared facilities but best kids pool and playroom etc is

s like

the actual room, gym and staff where fantastic.

small hotel but everything you need, bar, restaurant, pool, sauna, gym. practically all

clean and simple gym, fruit breakfast, coffee

gym, staff, breakfast, facilities

the amenities they had were good. the gym was phenomenal.

friendly staff, great rooms, loads of activities, wide of pools, good gym

the gym was also excellent for a hotel gym

the property is huge lots of walking which is great for some exercise and nice gym

were great, staff very friendly, drinks were great, activities were great spa experience was great premium wrist bands experience was great too

the gym was well equipped but not air conditioned

super clean, very good staff, beautiful, really good pools, gym, good food too.

good value for money great margaridas kids pool was amazing and the kids loved it.

pools, water park, kids activity, room, staff

adults need a night club too, seems to be all kids lol