pool

laundry dryers

excellent location, comfortable and good breakfast

excellent breakfast. clean and quiet room.

laundry facilities a bonus

for instance the laundry machines were both out of service at a time when i needed them most (after a 3 day mountain

my kids went for a shower they noticed that the water will not drain right away so there's a pool of water in the tub while they're showering

the design of the kitchen counter could be improved so that a backup does not occur around the toasters, waffle maker

full kitchen was perfect

kitchen & location

great location and access to cycling and golf activities. great view of the mountains!!

full amenity kitchen

laundry room

pool still was not open

we had and apartment and the kitchen had the basics included, like coffee, tea, sugar, whitener, salt and pepper

laundry was ideal. microwave and fridge in room.

hotel had some good facilities, the little arcade, the laundry room (although a only one washing machine was working) and the location to the town centre

laundry on site

wonderful having laundry facility on site

we booked this room for the spa tub assuming the hot tub would be busy, and it definitely paid off

compact kitchen but adequately appointed

location was excellent. kitchen was great. laundry machines were extremely appreciated.

for money, nice room design & colour scheme, complete kitchen - utensils, pots & pans, serve ware, ease of checking in, ensuite washer and dryer, ideal

apartment was clean and kitchen had a french press for making coffee

very new accommodation with fully equipped kitchen (dishwasher, refrigerator/freeze, microwave, dishes), washer/dryer, spacious living room

loved the kitchen facilities

it was nice to have a kitchenette with table and chairs

only look further if you demand the full hotel experience, complete with swimming pool

code never worked when we came back from hot pool we had to stand outside for 10 mins then went to front desk to get her to help us even she was

had a suite with a kitchenette and there wasn’t any cutlery or small plates to use

would have given a 5 for cleanliness, but the spa tub in the bathroom, was gross around the jets

room was advertised as having a ‘spa bath’, but it was broken

it has such a homey feel to it, the staff are friendly, the room was amazing and unique and the breakfast the next morning is amazing

absolutely charming athmosfere, personal, facillities, room, fantastic homemade breakfast

very cozy , clean and spacious

the spa bath in the room

lovely large apartment, kids loved the indoor pool with the slide. easy walk to shops.

had kids ranging in age from 11-18 and all loved the pool and game room:) all staff were so nice

the unit was beautiful. the spa tub in the room was really nice.

nice big rooms in room laundry included full size

the pub had an old irish bar feeling, it had great food and nice cold beer

there is a great restaurant and bar with a fantastic barman and the food was lovely and very plentiful

this hotel was fantastic! lots of parking, in hotel restaurant!

the hotel is very central and within an easy walking distance to the downtown restaurant s, bars and other facilities

freshen up the back of the hotel parking area, doesn t affect the quality of the stay but would be more appealing due to that s

the suite was average and worked well for a family with kids

the price was affordable, the staff were accommodating and friendly, and the pool was great

booked mostly because of the pool for our kids to play and only booked a 1 night stay - we were told by staff that we had to book a time slot

i didn’t like the fold out bed, the kids didn’t mind it at all though, so it worked!!

kids loved pool and waterslide

in the rooms, the so-comfortable duvets and sheets on the beds, the amenities in the kitchen, laundry machines etc

tub wasnt working, had key to the wrong room, no room service, wasn't told which building our room was in

convenient with the rooms in separate building as the pool/gym the gym had bad hours

are warm and friendly and amenities are superb especially for kids and hot pool for adults, plus a great view of mountain in your balcony

d found a stain on the decor bedding) - no housekeeping - spotty wifi

there was no water for the coffee. no attendant at the kitchen

breakfast could use some protein like boiled eggs. the wifi was weaker than i had hoped.

wifi was not working

the wifi is horrible

the rooms were super clean, well equipped, easy parking

really enjoyed the pool and hot tub it was great for our family with kids

pool with a mountain view lovely rooms with a fantastic bathroom so close to centre of

) but we didn t feel we missed out as we could sit out at the pool, terrace bar or on our balcony

are nice, the comfort of the bed, the facilities are high quality, there are a lot of games for kids to spend time, the view of the hotel, water has been filted, everything is

family friendly but also nice for the adults too

need to go out of the hotel lobby if you want to go to the pool

pool was also a big hit with my kid

restaurant, swimming pool & gym are excellent

rooms were clean, wifi was available in all areas. restaurant was good value

pool and hot tub were lovely after a walk in the cold air

pool and spa area were small crowded loud and chaotic

quiet, clean, and the optional spa drop in was fantastic option

indoor pool was awkward to get to from our block in the complex - but was fine when you got there

the suites are always clean and cozy, and it’s so nice that there is a pool and hot tub to enjoy as well

the hotel also has lots of facilities like a pool, hot tub, spa, gym

location was easy to find, good proximity to town centre, the nearby golf courses, and walking trails

big room, full kitchen, laundry, tv in lounge and bed room, large bathroom, large shower.

all through, we had to scout around for where to get food the night we cane in and the swimming pool/hot tub was closed for 1

we all enjoyed our own space and the complete kitchen, the laundry facilities and access to outdoors

the booking when it said suite, so when we walked into a full kitchen, multiple bathrooms and laundry, we were very surprised

there was free parking available, but may be a little tight if you have a larger truck

room service was a nice touch

we stayed in the king spa room, with a soaking tub in the room and enjoyed this relaxing element

loved the coziness of this place, super chill , easy and flexible check/check out , the room service served to your door was amazing, staff is super friendly and amazing prices

limited area for dedicated parking

yummy homemade cookies, a communal microwave, and small coffee bar to purchase your espresso in the morning

drinks in the bar were excellent. very quiet in the villas with only 12 rooms.

the owners and staff were very friendly and were very accommodating to give us an early check in

also a great bar next door

breakfast not included. small bar selling parfait, breakfast buns but not open until 08:00.

the kitchen was well stocked, and properly stocked

it was a bit warm in the room compared to the kitchen and living area

everything, nice place to stay very clean with full amenities incluing laundry in every suite

in-suite laundry was a

our room had 3 bedrooms and a big living space, kitchen, pull out sofa bed, 2 bathrooms

the spa is also very good

nothing major. the hotel is a little tired in places and the gym is quite basic.

were not enough vegan/vegetarian options for room service and the cafe

the room service was quick within 20 minutes

sitting service wasn't great as the baby sitter we got didn't do a good job taking care of the kids

we were on the 8th floor and looked out over the golf course, bow river and the snow capped mountains

from concierge to golf course attendants were amazing

the scenery is stunning including the golf course area where the bow river runs

in a perfect location and has all amenities you could ask for

staurants, spa, bicycling, golf, shopping, etc

great water park and playroom

spacious room, great water park and playroom for kids! super hotel for families with kids.

very awkward to get into the pool

the water park and hot tub. views amazing.

lots for the kids to do

a couple days prior to confirm both the reservation and the fact that we are paying the extra pet fee

the value for money. late check out!

requested late check out and it was granted

the large comfortable bed, the spa tub, the staff, the fridge, the parking garage.

pool was closed

added bonus of this hotel was the guest laundry room

clean rooms, great facilities pool, gym,hot tub and parking, nice friendly staff

location could not provide early check in. i check at 3pm check out 8am

cluding three kids in their 20s ) loved that

the pool is small but good to spend time after the day trip with kids

room service was good too

we really appreciate the hot pool, helping us relaxing

we were allowed late check out to noon

interesting layout. lovely, unique hot pool. laundry facilities were useful.

the guest laundry was a great addition not found in many hotels and was very reasonably priced

the parking was convenient and the hotel having a restaurant and bar made it easy to eat when arriving

property, excellent stuff very friendly, clean, the hot pool with the cave is very special, is a must if you stay at the property

clean hotel and friendly staff, underground parking to keep vehicle out of the elements and cabin-esque style rooms

pool & hot tub was

dirty towels left in rooms

staff on reception, in the bar and in the restaurant were all very friendly.

clean, happy staff, good food, great bed, pool clean, fresh flowers, cold water in lobby!

staff members got agitated when my kids went to get water , hotel wants to make money on everything , nothing complimentary including

hotel felt like a spa

removed and cleaned which to me meant that someone could still get hurt, especially if there were kids in the room

recommended specially for family with kids

kind and helpful staff, good wi-fi, travel service in the hotel, parking on site, no deposit, pool and other facilities

certain employees has poor attitude, no pool or hot tub.

a pool

spa was great

nothing...to speak of. laundry machines seemed abit pricey. 3 dollars per load.

fitness centre, small pool, and coin laundry are available

laundry room & fitness room

had to go to next door hotel to do laundry. parking not easy, and very noisy at night

shared check in, limited fitness, limited pool/hot tub

perfect location right on banff ave - nice spa facilities after a long day of travel

easy access to main st and a laundry

no closet, no shower cap, toothpaste, garbage or dirty laundry bags provided.

hot tub and the indoor pool

seemed like the parking garage was just open - anyone could have driven in or out - no apparent

great gym to unwind

arranged for early check in for us

underground parking is included with plenty of spaces

it was only when we made our way to the gym that we saw it

no air con no mini fridge thin walls with screaming kids running down the halls

gym under renovation

we could hear people

family used the laundry facilities which was very helpful but not handicap accessible)

locationfree onsite covered parking

appreciated the laundry arrangement the ptarmigan had with the moose next door

location perfect and the omelette bar in the morning made to order was ideal

the staff very nicely accomodated our early check in. it allowed us to attend an afternoon event

cars keys kept not working l had to make many trip to front desk to reactivate them ,there was no room service , no parking stall , l have been staying at many hotels that provide a much better

the hot tub, rooms, breakfast and location, everything amazing

breakfast is very good

great breakfast spread too

we also had a nice surprise when we did an early check in that our room had been upgraded

beds, hot tub, location, breakfast on the second day

a bit pricey since it has no pool

no pool of hot tub and no microwave in the room

the location was fabulous and there was a free shuttle to the gondola which is a must do

having guest laundry facilities especially when travelling with family

i liked the sign asking people to wash before using the pool

we made good use of the car park, communal tea room and laundry facilities

parking onsite, and laundry room

we arrived 4 hours early with the intention of just dropping off our bags but were allowed early check in as our room

and an easy walk to shops and restaurants room very clean and spacious staff helpful and friendly laundry in the car

upgraded our suite for free and gave us a late check out without us asking due to the inconvenience of the noise when we first arrived

beds were comfortable and we appreciated the new little bar area they added so we could keep our hiking snacks cold and prep everything in the mornings

minimal kitchen facilities in room

should let kids use the pool until 10 pm as it didn't leave a lot of time for me and my son to enjoy the pool

kids loved the pool and hot tub, the location is perfect and the beds are very comfortable.

flexible when requesting early check in even they have single bedroom as i’m solo traveler

the use of pool, spa, guest laundry and fabulous restaurants at banff lodge was

the pool is next door and its lovely

bar fridge was not working well

also had access to their laundry but we didn't use either service

you get to use the pool facilities in the next door hotel

pot, ring in tub, etc), better quality towels, no hot tube as advertised -ver disappointing or pool

shuttle to town worked well

loved the bartender and the wonderful fireplace in the bar and the front desk staff

no elevator, no swimming pool 2

my favorite is the bar and restaurant, the views from there are unbeatable