one of the reasons why we chose this hotel is because of the hot pool with a view but sadly we weren’t able to use it because it was dirty and my bad because i

loved the upstairs bar with amazing views of the mountains, happy hour and two heated spas

be sure to head up to the roof to check out the spa and bar

be sure to head up to the roof to check out the spa and bar

removed and cleaned which to me meant that someone could still get hurt, especially if there were kids in the room

it was only when we made our way to the gym that we saw it

central location. parking available on premises. huge room with a spa bath.

be nice to have a restaurant/ room service. minor inconvenience

hottub/pool could have made this hotel even better especially after a day in tge mountains

no pool for kids to swim , fitness room was terrible

the laundry facilities were great

laundry facilities downstairs which is handy if you've been on the road for a while

and an easy walk to shops and restaurants room very clean and spacious staff helpful and friendly laundry in the car

- we wanted to wash our clothes, so we had to go to an atm, get coins, do the laundry

we arrived 4 hours early with the intention of just dropping off our bags but were allowed early check in as our room

the best place for a getaway, the rooms and the pool are lovely, the staff is always there to help and the location is perfect

ly mini bar fridge and kettle).

the lodge was beautiful and the rooms very spacious, comfortable and clean

were 2 sinks and a bath tub/shower but only 1 bar of soap in the bathroom

comfy beds, pillow menu, quick room service, clean, and good location

spa pool and hot tube were down for

location, early check in, guest laundry

easier then packing the kids to a restaurant) and it would have been awesome if they had a pool for the kids

a request for late check out was accommodated to 1pm which was very helpful to us

restaurant and bar amazing choices especially because one of my friends is vegan

restaurant bar on site- lots of other options on banff

spa area was crowded and they ran out of towels.

guest laundry facility at a neighbor property

also the breakfast in the morning was good, along with free wifi and bus pass

ght underneath hotel in garage)

save water and laundry usage which is good

you get to use the pool facilities in the next door hotel

the pool is next door and its lovely

also had access to their laundry but we didn't use either service

no pool and i’m a sucker for a good bathtub but our suite only had a rain shower

incredible restaurant and room service

great location and spa shower. comfy bed and pillows

gym time was only 25 mins time limits.

the restaurant on site great breakfast, good coffee and nice bar set up with lots of tv&#

the hotel had a laundry facility for guests to use, which was extremely helpful

great breakfast spread too

i liked the outdoor pool/sauna area

it’s a lovely hotel. well maintained with a lovely spa pool

doors separating the two sleeping sections), however, enough separation that we could put our kids to sleep in their part of the suite and still have the lights on in our side

we travelled with a young baby and the hotel kindly facilitated us with a late check out time as

didn’t have a pool

no swimming pool.

little space to store belongings or suitcases

able to use the pool next door

sister hotel has good laundry facilities and a nice restaurant for breakfast

hot tub was great to relax after a cold day; storage for ski gear as well as an available laundry room

of 18year old kids from uk on ski course that are staying at hotel for few weeks

the laundry facilities are convenient

no early check in

requested early check in and was accommodated. friendly staff. comfy beds!

they were able to accommodate our early check in.

young adults bringing alcohol at the pool although it wasn t permitted

free wifi. most things you are likely to need have been covered and some nice extras.

room, chili's restaurant for supper and the pool looked amazing

centrally located, nice bar and restaurant, clean and comfortable rooms, friendly staff.

no hot water couldn't bath the kids or take showers

dirty towels left in rooms

woke up the kids

the gym is really old

the hot tub and pool was always full of screaming kids

the gym, hot pool and laundry room were a nice touch. free coffee in the morning was great too!

expensive laundry

only one elevator working and lots of kids in the halls

room service, nice spa, pool area, spacious with real fireplace hall and reception area

handy guest laundry

good size gym and pool area

location could not provide early check in. i check at 3pm check out 8am

of the rooms i stayed in (a night in a deluxe spa bath suite and the rest of my vacation in a premier king room) had a hook in a bathroom to hang

the large comfortable bed, the spa tub, the staff, the fridge, the parking garage.

i can repeat it once more (i already wrote about my first night at another room - deluxe spa) that the front desk employees are absolutely professional people

we were on the 8th floor and looked out over the golf course, bow river and the snow capped mountains

staurants, spa, bicycling, golf, shopping, etc

the scenery is stunning including the golf course area where the bow river runs

location and the golf course

expensive overcrowded difficult to make reservations for dining and golf.

the value for money. late check out!

requested late check out and it was granted

a couple days prior to confirm both the reservation and the fact that we are paying the extra pet fee

laundry, grocery and liquor store are in the main building, bus stop is in front of

rooms with kitchenette, coin laundry on site, as well as a small shop

great for kids, the outdoor spa was great.

good for kids water park

the only disappointment was the laundry store attached to the hotel was now permanently closed.

about a half an hour's walk along the main road from the hub of banff, however, there is a free shuttle service and bikes

by in banff room are nice, fantastic price for money plenty of activity rental included including shuttle into

welcome at reception, the room was lovely and comfortable, the bar and restaurant were outstanding

location was outside of downtown but it didn’t matter because of a complementary shuttle right to downtown

received complimentary non-alcoholic drinks and spectacular mountain views at the bar for the inconvenience

pool area was very nice, lots of room in the hot tubs

lovely breakfast great location

fantastic property with great amenities for the kids.

the fact that i had to buy breakfast on top of my room fees

the spa is also very good

the pool was amazing and the hot spa as well

also has a onsite self serve laundry that is so helpful for travellers

the pool was closed due to covid19

excellent stay , comfy beds i love the fire place in our room and the pool was amazing

place for families however if you have small children bring a life jacket as the pool is quite deep

excellent laundry facilities and great togo breakfast

kitchen , fireplace , lobby ,

great open fire, wine and cheese at 6pm close to everything. and a great laundry.

my room must have been above/ near the laundry room. i heard the dryers most of the night..

staff, from front desk and cleaning to the kitchen, was very helpful and friendly

great location and access to cycling and golf activities. great view of the mountains!!

liked the kitchen in the room - large fridge, stove, very clean

they don’t have a swimming pool

loads of room, kitchenette, awesome views, great hot tub, laundry, ice, helpful staff!!

the layout of the 1 bedroom/kitchen

the place was incredible and impecable prior our arrival the place itself was remarkable full kitchen very new confortable beds and the pñace itswlf makes you feel at home

the kitchen is well equipped with the stuff we needed and there is also a clothes washer/dryer

view.facilities. hot pool. best service

location was excellent. kitchen was great. laundry machines were extremely appreciated.

compact kitchen but adequately appointed

the elevation place (gym/pool, climbing wall) is really close as well

we booked this room for the spa tub assuming the hot tub would be busy, and it definitely paid off

place, the pool and gym was great for our kids, good breakfast

little outdated and old looking. only one washer was working in guest laundry.

because of covid, the pool and gym were closed

+ pool + location + parking spot in front

so spacious, kitchen was really nice and its right for the family!

kitchenette

loved the kitchen facilities

that that's no pool

beautiful, well kept and nice location in canmore. convenient parking and delicious breakfast

we were in canmore taking a scrambling course and they made us breakfast early because we had to leave before their normal breakfast started and also made us a

more of a couples oriented location with a spa like atmosphere

it has such a homey feel to it, the staff are friendly, the room was amazing and unique and the breakfast the next morning is amazing

hotel supplies soft robes and pool towels

freshen up the back of the hotel parking area, doesn t affect the quality of the stay but would be more appealing due to that s

delicious full menu and bar available at the inn- served right to your patio table by a pleasant waitress/ server

the pillows were hard. wifi didn t work in our room.

parking was a bit of a challenge

very friendly staff and we were offered free early check in which was great

large apartment with amazing views of the mountains. my son loved the pool, slide and hot tub.

we enjoyed the pool after a long trip daily

was a nice well equipped kitchen that allowed us to cook when we wanted to

a second bedroom for the kids

were prompt and cleaned each day we were out, the rules of the suite were very easy to follow, pool area was so fun

the pool, the staff and the location

the pool and the water slide!

the pool and spa were clean, very nice

booked mostly because of the pool for our kids to play and only booked a 1 night stay - we were told by staff that we had to book a time slot

had to go outside to get to the pool.

nice facilities, big kitchen. pretty good as far as hostels go

car parking was a big tight but ok

the kitchen was so well equipped that we could cook a fantastic meal for ourselves

the only thing i didn't like was parking.

room was a good size and was clean with good wifi

great pool and spa the rooms were

the walk to the pool

rooms were absolutely beautiful and the underground parking was wonderful

like the room just like home, its really good for family outing, the pool is great to my kids love it

big bins of laundry made it a bit cramped to get into the elevator

example - room wifi signal is bad and connection keeps dropping costing you international data roaming charges

the hot tubs were full of kids and we didn t have enough room

no room service made it difficult as we had a fussy baby.

room service phone was not working

hotel, staff, room, pool - everything was absolutely wonderful

2nd floor and we could hear noise from upper floor, kids running and we could also hear a group chatting in the room across ours

in a dream world laundry facilities in site would be great

was outside the hotel we had to walk in the cold for about 30 meters and it is difficult with the kids as you have to go fully dressed in jackets

on-site laundry, small rooms, bad pillows, bath tub drain very slow, loud thumping noise of upstairs room

wanted quiet relaxation in the jacuzzi one evening, but there were young kids splashing around

the pool and hot tub desperately need a revamp

small pool, hot tub, wellness centre onsite

we had a very comfortable stay here and enjoyed the pool and spa

-the gym is a 3rd party access with weird hours, unfortunately not like a standard hotel gym so unable

gym does not open till 9am on weekends

location was easy to find, good proximity to town centre, the nearby golf courses, and walking trails

swimming pool and spa area good

we enjoyed using the gym, pool and spa in between activities and day trips

big room, full kitchen, laundry, tv in lounge and bed room, large bathroom, large shower.

great accommodations of pool, hot tub and sauna

breakfast was fantastic, a highlight of every morning

beautiful ad very comfortable room with a nice spa bath and a wonderful little balcony

we stayed in the king spa room, with a soaking tub in the room and enjoyed this relaxing element

breakfast was delicious

was a little hard to find the entrance to the parking lot

yummy homemade cookies, a communal microwave, and small coffee bar to purchase your espresso in the morning

also a great bar next door

the owners and staff were very friendly and were very accommodating to give us an early check in

the snack bar and coffee was great

breakfast not included. small bar selling parfait, breakfast buns but not open until 08:00.