very clean; nice pool; courteous staff

the customer service and breakfast in the morning and how soft sheets are

coffee was tasty and the breakfast spread was fair

very clean and great breakfast

nice, clean room. good breakfast.

not get a chance to have breakfast

the location, pool and breakfast were excellent!

nice selection of breakfast

breakfast was great and they were slammed by theses sport kids on tour busses, yet they were on it everything was fresh hot and good

breakfast was good.

they did not inform us pool wasn't open any where. also the water pressure was not good!

was good, breakfast was filling, nothing was left out of the menu that i would have wanted

clean and comfortable. breakfast was good and the staff was friendly.

the breakfast experience we had is like none other in comparison, having an amazingly high quality of

were due to the descriptions of a hot breakfast being included along with the hotel hosting a pool

great staff, clean room, good breakfast and great value

breakfast was good, room was very clean and recently remodeled

would be nice to bring back the hot breakfast

the breakfast was good, and that location was great.

hard to find, hidden behind tees was told free breakfast but not the case

about $500 for an outdated room, no wifi, which was the only way to stream on the tv

wifi horrible

wifi was atrocious, couldn't do any more than open email

i also tried for our 4 day stay to get wifi to no

wifi was a problem, my husband needed to attend a zoom meeting 20 minutes after we checked out,

the breakfast was excellent as well.

also the breakfast was delicious, we will definitely comeback there when we visit the zone

breakfast every morning was amazing

the staff was very friendly and the breakfast was great

the porch in the front was fabulous for relaxing, having some wine, even breakfast

loved the style of the b&b. loved the location. loved the breakfast.

breakfast was more snacky, with things like english muffins, it was good to grab and go - but if

the breakfast is a 'help yourself' affair with a good selection

we loved the breakfast format too

super nice, super clean, friendly staff, friendly guest, variety of free snacks and breakfast

breakfast had a great variety

the facilities (pool, gym and outdoor area) were good and clean as well

room was very spacious and had excellent kitchen with frig, stove, microwave, dishes, and even a dishwasher

the inside pool was an added plus

hotel amenities were very cool: pool area, roof top patio, laundry

wifi wasnt good enough.

of the hotel was under construction, so the outside pool couldn't be used and wifi was out of order

the log in to wifi was confusing.

wifi did not work the entire time. being worked on

is basic with no frills but extremely clean, very friendly staff, excellent wifi and has free parking

rooms are nice, good breakfast options and coffee

limited breakfast but also had tea which i was grateful for.

everything was perfect beds location and awesome staff free breakfast and wifi

breakfast was good and location was great

fabulous breakfast r restaurant right down the street, cornerstone

breakfast was very nice

the breakfast was incredible they had eggs bacon frittatas hot sandwiches etc

the room is set up with a nice small kitchen and fridge

it's a brand new hotel so everything is new obviously; great kitchen full-sizing fridge, two burner stove

$75 pet fee was too much. parking should also be free. room was smaller than expected

loved that they had 2 ev charging stations so i could charge my electric vehicle overnight and did not have to waste time

there are free washing and drying facilities, free gym, small swimming pool and jakuzi and complementary coffee in the reception area

loved the rooms, especially the bonus little kitchen. hotel was very clean. rooftop is awesome!!

laundry facilities, gym

the complimentary ev charging station. the staff was very courteous and helpful.

friendly staff, laundry on site, small kitchen in the room, pleasant breakfast.

the breakfast had a lot of variety and new options every day

the room had full kitchen and it was spacious.

with a family of 6 can be challenging, the large rooms and kitchen were perfect for our large family

i was surprised with the kitchen

when i asked about wifi staff never mentioned there is a guest, conference and paid wifi

wifi kept fading in and out

lol wifi is awful, considering most properties include high speed access for free

parking and wifi

wifi was slow the bathroom door was a barn door on sliders so it doesn t shut

wifi was terrible. no room service.

downgraded on value for money because 'complimentary' wifi cost 4

have stayed at countless hiltons's and they never make it easy to use their wifi

could not watch anything on the tv the direct tv was not connected and the wifi was terribly slow

nice room, stable wifi

no service even with wifi

free wifi and free parking which is becoming more rare when traveling

free wifi in all areas with open access

the wifi didn't work.

not able to use cell phone or text from room even if on hotel wifi. very inconvenient.

kitchen

in the bed and sink in kitchen area

my laundry was stolen from the dryer and nothing was offered to help

better breakfast items

breakfast was mediocre, at best

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

would have liked to have an oatmeal option for breakfast (but truly it wasn't that big of a deal)

and they serve breakfast

staff found and returned my phone from the gym. staff helped with internet connection.

has recreational area with pool table and games

rooms were nice bed comfy pool clean an breakfast we good staff was very helpful

great location, large rooms with full kitchen

top quality, such as netflix on the tv, real coffee available via a maker, ice machine, separate kitchen, wifi in the room

the rooms including the kitchen had everything we needed

full kitchen

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to leave

wifi was spotty at best but not a problem

wifi was non existent

wifi didn t work in am- or at least couldn t connect to internet

it said free wifi and hot breakfast but you had to pay for breakfast.

room wifi was weak. it would intermittently stop working.

location , the staff, the rooftop bar , the decor esp the library and make your own lavender

the upstairs bar is fun and plentiful

wonderful roof top bar and restaurant

it is convenient and we appreciated the laundry facility

location and having restaurant and bar in house.

was ok, juice, tea, hot chocolate for the kids, had by english muffin with peanut butter each morning and the kids enjoyed the waffles

breakfast options, beds were comfortable, rooms very clean, great price

the rooms were very clean and decor lovely. continental breakfast was great.

great benefit to have a pool for the kids

there is a pet fee though, but it was expected and cheaper that other hotels around

pool and gym area was very nice as well as the room the kids really enjoyed the pool

breakfast was good, staff very friendly

breakfast was standard but included, so no complaints there

pool and gym area was very nice as well as the room the kids really enjoyed the pool

hotel was exceptional - clean, staff was friendly, great facilities (gym, pool) breakfast was also

pool was clean and ready for a swim

swimming pool is long enough to swim laps (no-one else was there -- it's not heated and the weather had been

very nice people, room really nice, and the breakfast was great

pool, breakfast, it was an open environment and friendly staff.

pool & pool area was clean and inviting

location is great friendly staff nice on site bar and restaurant

nice bar at the back of the hotel

- my mimosa didn’t come out until 15 min later - apparently our server was also bartending

complimentary morning coffee bar in the hotel lobby

staff were great. valet parking a plus. central location. great bar and restaurant attached.

mini fitness center

everything except breakfast.

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

outside doors to rooms. i like that they had a laundry facility in the hotel.

we also made use of the self service laundry whilst we were there which was a great help

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled water

the staff is very friendly and the gym is nice

good, large gym

the pillows were terrible they reminded me of a sack of laundry

room was clean and comfortable, it had a decent gym, and a little convenience store in the lobby which is useful

online states a mini bar & room service

we would have liked to have room service but we were informed that it is in the works.

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

there is no room service offerings but great access to amazing restaurants.

great location helpful staff awesome bar area with live music tesla s to transport us around

from location to design choices and the roof top bar to incredible restaurant

they have a rooftop bar with an amazing view and a speakeasy down below in the basement

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking and

rooftop bar closed earlier than we would have liked for a weekend. small thing.

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

elevators were slow. wifi was slow. even though we were on 6th floor, street noise was loud.

hardware except the wifi are perfect. i really enjoyed the variety breakfast. location is great.

wifi speed is unacceptably slow - 2mbps, it's 2018 already

internet did not work most of the stay but was given password for the meeting wifi, so all good.

need wifi in rooms. shower liner had mold/mildew

wifi was down

was a terrible wifi signal

breakfast, parking and wifi included in the price is a big plus.

wifi did not work

we couldn't log in to the wifi, but it wasn't a big deal. it did not cause us any problems.

breakfast baskets every morning, refrigerator packed with drinks, and optional snacks and alcohol

food at roof top bar and the exchange restaurant was fabulous

awesome breakfast

my friends were impressed with this place and the picnic basket left in front of room door with breakfast goodies was a special touch

we had drinks and apps at the rooftop bar, dinner downstairs at the exchange, and after dinner drinks at the basement speakeasy bar (in

great location , nice gym. nice staff.

loved the view of the mountains and the pool

the pool wasn’t open being july we thought it would be open.

i didn’t receive notice that gym and pool was closed down for construction

liked the gym, the pool table, loved the adopt a dog :-)

shocked to learn there was no laundry facilities

spa and fitness room

the free ev charger was an additional amenity that was helpful & useful

wish there was longer pool hours

breakfast was perfect

rooftop bar closed on sunday and monday

location was perfect and staff was super helpful. the gym and pool were superb

comfortable bed. nice gym, friendly and helpful staff. great amenities.

the bar & check-in desk are combined together, so the bar never feels boring

cute and hip, friendly staff, welcome drink, coffee, lovely pool, comfortable room and great location

awesome breakfast, clean hotel had everything we needed, pool, gym, etc.

pool and hot tub, clean hotel

breakfast needs to have more choices

good size room, it was clean. breakfast was good. good to have free parking and a laundry room.

location heated pool

location, outside balcony. good breakfast. late check out.

breakfast is enough for little start in the morning

we picked this place for its reasonable pet fee and location and weren't disappointed

i didn't use the pool but it looks really lovely

breakfast is comparable to any category 3 type hotel chain but available 6-11:30

bar prices were a little spendy, when a single shot is 12$ but a double only adds 4$ you know

had a pool, small food and drinks available, and was clean

the pool was clean, bright, and handicap accessible

the pool was perfect

their indoor pool being open from 6am-10pm was an added bonus

the kids had a great time

i wish the pool would have been filled .

the daily breakfast was very good

we also loved the pool

to replacing towels and they never restocked anything in the room, so we ran out of body wash, kitchenette supplies, and the shower wasn't cleaned properly

it was pure delight to stay there and the breakfast buffet which was included in the price was delicious

breakfast was a delight

breakfast was ok, nothing special

breakfast had amazing selection of fresh baked goods

had a bit of an issue with the microwave for breakfast… coffee not very hot…

we had no issues with hot water or wifi

wifi didn t work in our room, signage for locating room was confusing

wifi wasn't great and blocked ports for some pc games

open, pool, spa, no wifi

the wifi at the hotel does not work well

the staff was excellent. the breakfast was the best i've had in a hotel setting like that.

the hotel was amazing, clean and everything great. great breakfast, pool, staff and rooms.

loved the fitness center and the room was beautiful and spacious

the free breakfast in the morning and the heated pool

breakfast, microwave and fridge in room, free shuttle to downtown

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but

nice rooftop bar with fire pits which is nice on cool evenings

clean big comfy rooms rooftop bar and great location

the gym and coffee shop are not operational

great location. upstairs bar was wonderful at sunset and restaurant was delicious.

the first floor had lounging areas, and a social area with a large, open to the public coffee bar that switches to a cocktail bar at night

the property has a bar and many different areas to congregate

the bar was really cool with indoor and outdoor seating

was a huge bummer because we couldn’t enjoy the bar area until after 8

the only thing that would have been nice was a larger breakfast selection and if the coffee bar opened before 8am

the grounds were strewn with garbage and cigarette buts, the garbage cans were overflowing, the laundry room was also dirty and strewn with

breakfast could use improvement.

did find a roach in my room and the free breakfast was lacking.

the breakfast could have been better

price, location, cleanliness, and breakfast!

we are missing the full continental breakfast, very anxious for that to return.

indoor pool was wonderful, clean with a pleasing aesthetic

the breakfast was delicious and full of options

my family enjoyed breakfast and the pool

loved the front desk staff and the breakfast staff. they were awesome! the pool was wonderful.

the full kitchen is well stocked and it was nice to be able to make breakfast at home

it would have been nice to have more dishwasher detergent and a laundry pod.

however, the pet fee is pretty steep

home like feeling, from the fully equipped kitchen, to the gas fireplace, to the balcony

the rooms come equipped with dishwashers, dishes, laundry closet, a tub with jets and huge shower

the pool size was disappointing, not really appropriate for lap swim

i felt pampered especially at breakfast

the pool was older and that room was stuffy

great location. very friendly staff. yummy breakfast every morning. welcomed our dog!

hot tub & pool, lights need replacing, lack of attention to food safety at breakfast by 2 staff members

clean, quiet, large comfortable room w/great kitchen, staff-very welcoming & helpful on directions, king room had very comfy sofa sleeper &

beautiful little kitchen in our sweet was very convenient

if they can send an e-mail survey you would think they could have sent an e-mail that pool and gym was closed

really enjoy the home2suite style with nice, fully accommodating kitchen area and a seating area

from the fires near by, there was not pool which was advertised, thats why i picked the hotel, my kids thought i was joking when we pulled up

a little noise from kids next door but only for first night

on site bar and great food

we enjoyed the bistro cafe and appreciated the indoor pool for a swim at the end of the day

gym and pool

very friendly staff, beautiful, wonderful smelling lobby area w restaurant, bar and starbucks coffee

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

the restaurant and bar has a good selection of food and drinks - while we were there we saw a lot of families with

did not get a chance to try their spa but it was cozy and the people were so nice

hotel as a whole was well maintained and designed. restaurant and spa on site.

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

lots of parking

fitness center closed

the location and the covered parking. breakfast was great!

location, cleanliness, quiet, fitness center was great!

parking area, decent breakfast, fluffy pillows

breakfast had variety and food was good

pool, hottub broken, dirty, smelled of stale smoke

the breakfast area is a little small for the number of guests .

clean. friendly staff and great breakfast

needed to use the laundry facilities

was great, the restaurant and bar attached to the hotel was good, the rooms were clean and newer, this staff was exceptionally

was not aware of the pool and spa until getting there, so we did not pack any swimwear

the pool

the omelet bar was excellent and with lots of choices, we ate breakfast each day there.

stool handle would stick and continue running morning coffee bar was pitiful

breakfast was great, room was clean,

nothing. it was very nice and we even had 2 small kids.

very close to builtmore and had nice breakfast.

complimentary breakfast, great quality of bed (i've been in highly priced hotels with poor mattresses ), great

the waffles were great! very appreciative we got a late check out time of 1pm!

wifi

wifi was fast

the wifi was down the whole stay

trouble with wifi and finally had to call desk to be informed the network for hotel guests was not working

big drawback was the wifi

it was quiet and the parking was very convenient

ttash can on the outside near parking area would have been great

furnishings in the entire house, owners, easy access into and out of b&b, food and parking

allowed early check in as i flew red eye

easy off-street parking

property, many things were closed including the gym, spa, and they had limited hours for the only restaurant to include room service

in the hotel were amazing and love the big fireplace and live piano player in the library bar at night

the pool and hot tub were amazing

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

the pool

the estate, the decor, the reception staff. outdoor pool.

they accommodated us with early check in since our plane got in early

the outdoor pool and music in the evening at the pavilion

bathrooms will need to be updated in a few more years and pool is not all that great.

i wish the pool was open.

the gym and laundry facilities always kept clean

the gym and laundry facilities always kept clean

we loved the mini kitchen in the room

the free breakfast was so much better than most hotels ive stayed in and they were constantly cleaning and

breakfast was excellent

pool still wasn't open no hot breakfast

size room, cookies during day, coffee out always, hot breakfast and laundry

gym was average, the room was near the ice machine which wasn't enclosed so it was loud

i liked the breakfast bar

great breakfast , and friendly staff

quick check-in, clean room, comfortable bed and a good breakfast

extremely clean / nice free breakfast

overpriced due to no breakfast and the fact that they have no swimming pool

the view from balcony where breakfast served was peaceful and pretty

in extremely late and the customer service was extremely friendly and offered a late check out

i was able to pay 50 bucks for a early check in.

the breakfast room was very cramped and there wasn’t very many options.

i loved that i could do my laundry on site before heading home from

to covid, the breakfast was cold, but they did the best they could

convenient to dining and biltmore. good breakfast too

good breakfast and great location

didn't like nothing the website that i booked on said that it was free breakfast and there was a pool

also the advertisement showed a pool but there wasnt one and there's no way that photo was of the property

filled with boxes, trash or people loitering on the stairs; staff was rude; hole in swimming pool so could not use

no pool, coffee in the room or ice available

no pool

the wifi didnt work, the shower when turning on made loud screeching sound, and ac/heater was loud

food and service, gym has a few cardio machines and free weights, really nice lobby and strong wifi

wifi connect process is too complicate, i got the wifi code, login in successfully after trying

free parking, and wifi

wifi terrible

kitchenette was sufficient

there was nothing in the room or elsewhere like pots, pans, coffee maker etc for the kitchen in the room

the fact the wasn't any dishes/pot in room kitchen

no pots or pans in the kitchenette you do have the option to purchase your own, but really

i requested early check in and they were happy to oblige

breakfast was only instant oatmeals and protein bars

went down to get a little bit of breakfast at 8am and there was nothing but oatmeal packets and 2 muffins

didn't have breakfast.

breakfast, expand the menu

counters in lobby were dirty and the breakfast was all prepackaged and no milk available

the friendly staff,quiet,great location,decent breakfast

it was the executive sweet but didn’t even have room to leave out my double stroller once the kids got unloaded out of it

pool was warm

clean habitation, the pool.

my kids however loved it

was very clean and neat the only off thing was the wifi was down for a bit but other than that it was comfortable and completely clean staff was great

wifi was down only for a bit

and wifi were substandard

could get access to hotel's wifi system

the location the spa the breakfast the late checkout the beds everything was fantastic

there were no laundry bags, the shampoo seemed watered down

laundry hanging in the top floor front window. characters loitering on property.

breakfasts and the laundry facilities were down

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

my room was right next to the laundry room so i was disturbed my entire sty

breakfast was not too good. we had expected a variety of items on the menu.

pool is open til 10pm, and laundry room was clean

pool wasn’t open yet

the breakfast was phenomenal!

breakfast was good, but would it be possible to have options for vegans

to check in smelled clean although we did not go, i liked it had a bar area that served snacks and

we stayed at another hampton inn a few months ago in asheville and the fire pit and pool were out of order

breakfast was ok

pool hours too early. no hot tub

breakfast offered toast, bagels, pastries, eggs,, sausage, waffles, fruit, cereal, coffee, milk,

shopping, grocery, gas,the hotel was excellent, beds were awesome, breakfast was delicious, pool was clean everything was great

there was a little trash on the pool, but otherwise it was beautiful

great location, very comfortable room, friendly staff, yummy breakfast

breakfast was really good all of the employees worked really hard to make sure our stay was good

there is a fitness area, conference room

breakfast was very good and was surprised they had an evening meal, the chili was great

breakfast&dinner

awesome location, great breakfast

pool was clean

free breakfast and free dinner

pool wasn’t open because chemicals were not put in yet

we didn't use the pool but alot of other people did and seemed to enjoy it

the location was beautiful. it was very peaceful. the breakfast was lovely.

pool was closed, outside landscaping needed work and general clean-up!

staff very friendly bed slept good breakfast was good would stay agy

pool was chilly.ud83eudd23ud83dude02

quiet location right before you get into maggie valley. very clean. nice little pool

pool clean good housekeeping

to a gas station/convenient store, it was on a ground floor, the room was very large, there was a pool

really friendly and even allowed our family who wasn't staying there to use the pool

didn’t get breakfast which was ok . the location was ok .

she said they were remodeling office and working on having breakfast for customers

was no breakfast

breakfast wasn't served, we always went out and ate or brought our food back to room, it had a

next to a rushing stream, so a pleasant place to sit and enjoy breakfast