there wasn’t a pool on the hotel grounds. there was only access to the public pool.

but it circles the entire lake - crossing the dam, a wooden bridge, and passing by the swimming pool/kayak rentals, shops, church and the other hotel (the terrace)

pool was a drive away. didn’t know about that till we got there

there was no breakfast provided nor a pool as advertised

bathroom was super tiny pool was not on property, it’s a couple miles away.

have a chance to use all amenities, but everything was clean, staff is very nice and helpful, breakfast buffet is great

the gym was fantastic too

the breakfast was the best i have had at a hotel.

great walking path around lake. access to excellent gym.

the food was good , it could have been warmer. there was a good selection of breakfast items.

unfortunately i didn't have breakfast and the location was perfect.

was no coffee maker in the room and the coffee at the continental breakfast was out of order

covid still around breakfast was a bag but it was fine contact with people limited and ha mask on everything was good

the breakfast was very limited.

breakfast was minimal. missed the eggs, sausage.

had the best wifi i have experienced in a hotel

did not have a slippery floor, friendly staff, actually called me wanting to know if we needed room service the next day

breakfast was very good. all the usual stuff make your own waffles etc.

great place to stay -clean - good breakfast - mountains views. would stay there again.

opinion: little breakfast options

pool needs to be ready

i did not partake of the breakfast, but it looked very nice when i checked out

quiet location right before you get into maggie valley. very clean. nice little pool

pool still closed. lol

one day the pool was closed for several hours in the middle of the day

the pool could have been cleaner.

it would be nice if they had a veranda by the pool to stay out of the sun

breakfast wasn't served, we always went out and ate or brought our food back to room, it had a

didn’t get breakfast which was ok . the location was ok .

next to a rushing stream, so a pleasant place to sit and enjoy breakfast

too cold the heat was great in the morning and also helped dry out my wet pants from riding to breakfast the next morning

was no breakfast

it is a golf resort

golf was very price to rent golf clubs

the grounds were all dug up to restore the golf course

rooms have been recently renovated, and the golf course is under construction

location/golf course and staff!

the pool was small, it was very clean and the pool area was nice

the breakfast was nice. lots of options and staff nice

location was nice, pool was great!

the swimming pool was refreshing and fun for the kids

the fitness area was extremely small and cramped for use

pool not open and price was insane

while my kids were in the pool i saw the front desk guy rinse his mouth out and wash his face in the kitchen area sink

clean room, peaceful location, very nice and helpful staff. enjoyed the pool!

lovely indoor pool and sap pool

my kids were in the pool i saw the front desk guy rinse his mouth out and wash his face in the kitchen area sink several times

rooms ok little breakfast the employees there are the nicest no weird questioning no judging no extremely high

breakfast was terrible

fresh coffee or breakfast served on tuesday

beds slept really good and waffles were delicious at breakfast.

man at ofc, at morning and took care of breakfast area

it’s a comfortable place to be. staff are exceptional. the pool area was nice and clean

location was great,the pool was awesome.

no swimming pool as it was listed

i wish the pool had of been opened!!! us ladies wanted to lay in the sun.

and the pool was in great need of repair and a good cleaning

view from the window was the roof of the pool but we weren't in the room during the day so it didn't bother us

hotel, no insulation, doors heard slamming all hours and could hear kids in pool from our room, bench in room had foot print on it and carpet had pink marker on it

laundry service was so handy, except i needed to pay $2 more for an additional 10 minutes drying

room was clean but the kids upstairs kept running all

the room was good but the laundry needed to be washed more

was friendly and helpful, the room was clean and the bed was comfy we are loved the pool and location would stay again

grandaughter loved the pool

gave me that home feel as soon as i walked in, plenty of room for my husband, myself and our two kids

we like cafe next door, price of a room, pool, cleanliness, and very friendly.

there are picnic tables, bbq grills, and a pool for summertime

the spacious room with couch, kitchen table, full kitchen. the quietness of the motel.

the room with full kitchen. the comfortable beds.

rooms 8 an 9 have full kitchenette in them an r very nice

great thick towels, very clean, all kitchen utensils you need was available, very accommodating, everything you need for the fire is

the kitchen wad fully equipped to cook

kids left unattended all night in the room next to us. loud all night

cleanliness and professionalism from the staff. good breakfast too

loved the breakfast and location of the hotel.

everything was great. love the indoor pool. walking distance to my kids favorite gem shop.

husband and two kids stayed here and loved it

bed was comfortable, and the wifi worked well

i did have to do some work while there so the desk in the room was perfect and the wifi was quick and easy to sign onto

location is excellent, wifi works well, and bed was comfortable.

we had no cable or wifi after the second day, but that was due to the large amount of snowfall

my wifi did not work.

saw a playground and pool that we’d love to experience in warmer months when we hope to return

clean and comfortable. large rooms. nice pool.

had a large room with a kitchen

pool and rooms were exceptionally clean

we should have went in warmer weather so we could have enjoyed the beautiful pool.

that breakfast wasn't serverd and the gym wasnt open and the pool was dirty

indoor pool and great staff

the pool was very nice

breakfast was very good

they assisted up with whatever we needed and a wonderful breakfast buffet

we loved the spa tub in our room

could have had plenty of change for laundry

the property is absolutely gorgeous we loved the spa tube

we had to call the front desk and they sent the laundry girl up and not a house keeper to

spa tub, creek area with fire pit, ask the outdoor chairs and swing

the pool was closed!

just that the pool was not available, but understandable.

nostalgic motel with clean rooms, pool and laundry

we were a little sad the pool wasn’t working. but the sign was up due to covid delaying parts.

loves the grounds pool and creek very kid friendly

conversation with sweet penelope who does an outstanding job serving delicious coffee & homemade breakfast biscuits

breakfast just ok. restaurant not open. not clear there was no ac

the breakfast buffet was perfect

100 year old lodge it was like walking back in time excellent breakfast

nice breakfast

awesome location, great breakfast

able to view mountain.. store near by pool

breakfast&dinner

nice pool area

a little disappointed when we went to get breakfast

great location, clean, pool and breakfast

wish there was an indoor pool or hottub

floor was dirty,(pet room)

pet fee seemed a bit steep for 2 well behaved clean dogs

booked this room with the belief that it was only 8 miles from harrah's casino

no pots or pans in the kitchenette you do have the option to purchase your own, but really

there was no mention of the kitchen being totally void of any type of utensils, etc

had a kitchenette but no utensils (pots/pans)

i requested early check in and they were happy to oblige

there was nothing in the room or elsewhere like pots, pans, coffee maker etc for the kitchen in the room

food and service, gym has a few cardio machines and free weights, really nice lobby and strong wifi

the wifi didnt work, the shower when turning on made loud screeching sound, and ac/heater was loud

free parking, and wifi

wifi connect process is too complicate, i got the wifi code, login in successfully after trying

wifi terrible

nothing extra for the price. almost all hotels have continal breakfast. and a pool $160.00

didn't like nothing the website that i booked on said that it was free breakfast and there was a pool

the cost was a little high for a location that did not have a pool or any other amenities.

no pool, coffee in the room or ice available

no pool

i was able to pay 50 bucks for a early check in.

loved the extra pillows. the breakfast was very good and the attendant was very pleasant.

nasty smell on 2nd floor in laundry room

very nice hotel, clean, comfortable, nice breakfast and friendly staff. awesome.

the breakfast was great

good breakfast and great location

breakfast was excellent and the beds were so soft and comfortable

pool was not functioning and not repaired during my stay

very clean and good breakfast

breakfast selection was good

they should add a filter to the laundry room' s window to avoid the waste to go in the pool area

clean facilities, great staff and gym...comfortable stay at least possible cost.

extremely clean / nice free breakfast

breakfast

in extremely late and the customer service was extremely friendly and offered a late check out

breakfast

i called the day of reservation and asked if we could do early check in

i wish the pool was indoors and not outside. it would have been nice to have a hot tub .

breakfast was pretty lackluster not many options and pretty bland.

you need to use the restroom in the middle of the night, microwave and fridge in the room, and gym was open for use

veri modern and room was very well decorated and spacious. the breakfast options were very good.

the staff was very helpful, even with our late check out and their use of technology for keyless entry and auto messages is helpful

had to call for the menus at pie times pizza as the wifi wouldn t load the page

wifi was intermittent at best

wifi worked great

wifi was terrible and when staff was asked if the wifi was working right because of connection

the breakfast was just what you find anywhere these days. not very exciting.

indoor pool, courtyard on the back of the building

pool was warm, place was clean and staff was amazing

the pool was clean and everything was just how i expected to be

i also liked they had an indoor pool and hot tub and the fact they offer actual breakfast

the beds were perfect, breakfast had plenty of options, property was clean, updates were beautiful

i would ask for 24 hours pool

there is a little gym and an indoor pool

breakfast was exceptional and the staff made it even more enjoyable.

breakfast is good considering covid-19 period

the pool was great even though we didn't get a chance to go, it looked so fun

went down to get a little bit of breakfast at 8am and there was nothing but oatmeal packets and 2 muffins

breakfast was only instant oatmeals and protein bars

didn't have breakfast.

the bed, kitchen and bathroom were clean.

breakfast, expand the menu

really good breakfast

pool could have been a little cleaner.

jacuzzi and indoor pool

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

breakfast was good. would like more fruit

laundry hanging in the top floor front window. characters loitering on property.

breakfasts and the laundry facilities were down

there were no laundry bags, the shampoo seemed watered down

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

my room was right next to the laundry room so i was disturbed my entire sty

clean room and pool. good breakfast

not made aware of pet fee until after we checked out and were home

breakfast was good and the free cookies were a nice touch

staff and great daily, hot breakfast

property was well kept and the breakfast was delicious

to top it off, the hot breakfast was fantastic

the pool is not big enough

they have on site guest laundry

comfortable beds, clean, and several restaurants nearby. hot breakfast was good too.

breakfast was not too good. we had expected a variety of items on the menu.

wifi was down only for a bit

and wifi were substandard

was very clean and neat the only off thing was the wifi was down for a bit but other than that it was comfortable and completely clean staff was great

could get access to hotel's wifi system

pool a little crowded at times but to be expected during summer months

at breakfast

the staff is so friendly, the breakfast was better than most hotel breakfast choices

the little kitchen was awesome

we loved the mini kitchen in the room

the pool could have been a bit warmer but the people were so friendly the breakfast so good

good breakfast in the morning

beautiful location pool and staff

not impressed by the breakfast but again, understandable because of covid protocol

gates and fence made it safe for our young kids

breakfast was very good and free

always enjoy first thing in the morning or after a day biking or hiking and although they had a pool they didn't have a sap - very

i wish the pool was open.

no indoor pool or hot tub

it had a pool

pool was spartan.

spa treatment

we were lucky, it was raining a lot and we had the pool and hot tub to ourselves

about this hotel is great, staff, location, view of the room, pool, accomodations, super clean

perfect location and great facilities. loved the hiking trails and pool the best

there should be a cheaper price for the kids menu

poor wifi signal in room

no free wifi, breakfast or hot tub

i get that the hurricane delayed improvements, but the rooms were dated and the wifi was

ur room number was not

wifi was abysmal

delicious food, spacious bathroom, nice laundry facility,

free and fast shuttle to downtown! friendly staff check in was easy and breakfast is amazing:)

the hotel was amazing, clean and everything great. great breakfast, pool, staff and rooms.

the pet fee

free breakfast had lots of awesome choices

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

nice rooftop bar with fire pits which is nice on cool evenings

there is a coffee shop on site and a restaurant with a very interesting menu: a gym and roof top bar are still being renovated from the damage incurred by hurricane helene, but they are expected

gym was not open yet after the hurricane

unfortunately the gym was closed due to hurricane consequences.

were due to the descriptions of a hot breakfast being included along with the hotel hosting a pool

the staff was wonderful - front desk staff and the gal working the breakfast area were very kind and accommodating

was good, breakfast was filling, nothing was left out of the menu that i would have wanted

no pool availability as advertised

very friendly and welcoming, complete breakfast, outstanding, bed super comfortable, softy pillows

the breakfast was sufficient for us having hot and cold items available

would be nice to bring back the hot breakfast

the breakfast was good, and that location was great.

very quiet.very clean. and the breakfast had a lot to choo

breakfast was good, room was very clean and recently remodeled

in bathrooms it took an hour, two visit w maintenance and a call from internet provider to get wifi working

+ comfortable and clean + close to downtown + stable wifi + spacious room

internet did not work most of the stay but was given password for the meeting wifi, so all good.

hardware except the wifi are perfect. i really enjoyed the variety breakfast. location is great.

elevators were slow. wifi was slow. even though we were on 6th floor, street noise was loud.

breakfast is good for what it is, but nothing to write home about

perfect for us as we traveled through with kids and a dog

breakfast and cleanliness

outdoor pool looked nice, we didn't use it though

breakfast is comparable to any category 3 type hotel chain but available 6-11:30

had a full laundry bag of clothing that was taken from our room by cleaning staff

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled water

gym was cramped

the pillows were terrible they reminded me of a sack of laundry

great gym

roof top bar on the ninth floor was excellent.

rooftop bar sunset was the icing on the cake

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

rooftop bar closed earlier than we would have liked for a weekend. small thing.

from location to design choices and the roof top bar to incredible restaurant

the breakfast delivered to your door was an excellent touch

even nicer was the fact that when one person in our party who does not drink alcohol went to the bar to purchase a soft drink, there was no charge

breakfast baskets every morning, refrigerator packed with drinks, and optional snacks and alcohol

the rooftop bar was our destination for evening libations

a breakfast basket is delivered to your room each morning with food that can be eaten in your room or

we found a cute bar nearby, had a drink and watched football

staff were great. valet parking a plus. central location. great bar and restaurant attached.

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

is now a bar with live music until around 11pm and it was quite loud in the room

location is great friendly staff nice on site bar and restaurant

breakfast was a delight

had some noise from a nearby bar on our first night (but it ended by 11:30 pm

breakfast was ok, nothing special

breakfast had amazing selection of fresh baked goods

the breakfast was a nice surprise, with wonderful, fresh savory pastries, fruit, and snacks to go

comfortable bed. nice gym, friendly and helpful staff. great amenities.

the lobby and bar area was inviting

love that you could use the pool. the place was super cute and everybody was very nice.

location was perfect and staff was super helpful. the gym and pool were superb

rooftop bar closed on sunday and monday

great location, large rooms with full kitchen

we were there 3 days so it was nice to be able to do a small load of laundry so we could pack clean clothes to leave

we loved the full kitchen and w/d and comfortable furnishings

i loved that we had a washer/dryer in our room so i could do some laundry and not pack up our filthy clothes

thin--we heard everything the people upstairs were doing, from casually walking around, to doing laundry, to arguing, to having sex

wonderful roof top bar and restaurant

the modern design of hotel and rooftop bar/lounge

it is convenient and we appreciated the laundry facility

wonderful gym

the location was great. the gym was nice and convenient, loved the bottle water in gym.

that are higher quality than most hotels, there are also other amenites that you wouldn't expect: laundry facilities are in the unit with detergent provided

pool was open but ice cold

unfortunately during our stay the pool facilities were closed

i didn’t receive notice that gym and pool was closed down for construction

loved the deck area with the pool, dog walk, and fire pit

and gym

no service even with wifi

not able to use cell phone or text from room even if on hotel wifi. very inconvenient.

the wifi didn't work.

free wifi and free parking which is becoming more rare when traveling

wifi weak to terrible at different times; hoary white lighting in the room; plastic cups; view to

it's a brand new hotel so everything is new obviously; great kitchen full-sizing fridge, two burner stove

the breakfast was incredible they had eggs bacon frittatas hot sandwiches etc

very clean, good breakfast, good location.

early check in, wonderful big suite, very good breakfast with lots of options.

breakfast was very nice

clean and friendly staff and having little bar and bistro there was convenient and tvs in booth at bistro

gym and pool

our kids enjoyed the indoor pool

i like the modern style of the room and the hotel bar tender was very nice !!

nice fitness center and indoor pool

band wednesday and thursday night in the bar area was very entertaining

beautiful property! room was spacious and well maintained! drinks from the bar were great.

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

the fitness center was well equipped and the condition of the equipment was very good

there is no room service offerings but great access to amazing restaurants.

wifi was slow the bathroom door was a barn door on sliders so it doesn t shut

no microwave and they shd mention there is free wifi and have it on the rooms how to access the free one

the free wifi wasn't that great but you can pay for faster internet if you really wanted

parking and wifi

when i asked about wifi staff never mentioned there is a guest, conference and paid wifi

ke we did for our kids), reconsider

kitchen was nice

parking was tight, had to overflow to a near by business.

parking is easy

had pool and hot tub

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

during our stay, they ensured every guest had complimentary breakfast and good options for room service dinner

stay here to watch a tv, but it would've been nice to have more than a single, small tv in the bar area to watch games

the meals we ordered through room service, however, were delicious, so i guess there are just some inconsistencies with the food

beautifully appointed, rooms were large, great bathroom, excellent on site dining w excellent room service; proximity to attractions was great; staff were friendly and

loved the style of the b&b. loved the location. loved the breakfast.

fabulous breakfast and afternoon drinks/appetizers

hotel was extremely comfortable and beautifully decorated- it felt like a bed and breakfast

super nice, super clean, friendly staff, friendly guest, variety of free snacks and breakfast

my husband is an eggs and bacon guy. so he didn't eat breakfast.

location because of our planned visit to biltmore and also because our children loved their large pool at our last stay

i liked the lobby and the gym had a peloton bike which was nice.

interior, very friendly staff and nothing like having a restaurant bar that you can walk to

i wished the bar had been more extensive.

the boys loved the pool and hot tub

it was nice spending the evening around the pool a fire pit with the other residents and we all agreed we will return

the two women on staff were incredibly rude and short with me when a question arose about a pet fee

pool area is nice and there is a hot tub and fire pit as well

if there would have been a small box of laundry detergent, that would have been extra great

no laundry soap, no dish soap, and little bath products.

was great, bed, pillows, room was light and roomy, laundry room, newly remodeled

new, modern rooms. great breakfast. good parking and location.

lots of parking

renovation,, parking, no bar, no vending machines

fitness center closed

they had many options for breakfast and gluten sensitive foods too!

nice to have at least free weights (dumbbells) in the gym

is terrific place for travelers especially those with children, with a swimming pool, hot tub, laundry room and free hot and cold breakfast

early check in was great, allowed us the rest of the day to do what we wanted without having to

i love that they had a laundry corner - very convenient

nice room, stable wifi

wifi was terrible. no room service.

i couldn't get the wifi to work in my room.

have stayed at countless hiltons's and they never make it easy to use their wifi

had trouble with wifi connection.

loud kids in room above running at all times of the day and night.

spacious room, full kitchen, free laundry, great location

beautiful little kitchen in our sweet was very convenient

the kids were pretty wound up for about 45 minutes

clean, comfortable and good breakfast.

get in gym with room key; had to find someone

the breakfast is great, my kids loved it

the continental breakfast was meager and machines in breakfast area were broken so selection was limited

no elevator and lots of luggage with two kids

great hot breakfast options, gym, pool and very helpful, friendly service

hotel amenities were very cool: pool area, roof top patio, laundry

loved the layout and open spaces. breakfast and coffee bar is exceptional

noise made by the other guests, specifically a group of kids

it has laundry facilities next to the swimming pool and work out room

the edge of downtown ample parking, clean,great, breakfast very nice facility

the breakfast was excellent as well.

friendly staff, delicious breakfast and comfortable bed

the porch in the front was fabulous for relaxing, having some wine, even breakfast

rooms were clean and breakfast was lovely.

lovely inn, comfortable bed, updated bathroom, breakfast in the morning was delicious