the wifi was a bit spotty

wifi is nonexistent but i had a good data plan on my devices so not a big issue for us

i did use the hotspot from my phone though because the wifi wasn t good

that there wasn't ac the tv didn't work and also the wifi was super slow if worked at all.

wifi and tv doesn t work

suite was spacious, comfortable, quiet, and convienent for our family - a couple with 2 young kids

close to lake, clean, cute, breakfast

breakfast-good

the kitchen that was in the office was small but well organized

a lot of choices for breakfast. great location with beautiful view.

kitchenette is the tiniest of all i've ever seen, but had minimum of everything

i like the spa and the view of swimming pool，nice people

-pool was slightly cold throughout -jacuzzi needs a little bit of cleaning -sofa beds were really

we had a family with kids on the 3rd floor that woke up at 7am and were running non stop all morning

i also loved the heated pool

resort is beautiful right on arrowhead lake the staff is amazing restaurant on site great bar with great bartenders thank you derek you were great front desk marina and lin were amazing

i wish the pool/jacuzzi was clean/in use

really dark at night where the pool and stuff were.

oh and pool was a plus

beautiful grounds and location just quiet and removed from the busy lake traffic, loved the pool area and how well it was

), lovely pools, an ample fitness center with top-rated equipment like precor ellipticals (my fav) and peloton bikes,

just have them out by the pool and gym so staff isn't running retrieving items for individuals

activities would be fun for families with kids varying in ages from 2-16

is a great resort with a lot of activities you can do with family from small kids to elderly

tv ,gym

this was not important to me this night, i could not connect to the wifi

the wifi worked when we got there then it kept kicking us off so we couldn't use it.

the bed was horrible, wifi sucked to high heaven, and the pot heads next door celebrating over a modelo to top it off

wifi didn t work, grounds were not well kept, there was not parking close to the facility

had a solid wifi so i could get some schoolwork done before bed

would have been nice to have more kitchen clean up utensils ie scrub brush for dishes, better frying pans, pots, and dishes

besides dog barking at night somewhere it was quite, bed was comfortable and was very clean, kitchen was clean as well, only issue was it had only 1 fork, it was very late so just made the

kitchen's pots and pans were not usable

pool and spa was shut down by order of the health department

the spa was not working and the pool was very cold

i lived the stained glass window effect that they painted on the window seal in between the kitchen and living room

there was gum stuck to the kitchen floor

it was roomy with 2 bathrooms and a full kitchen and i didnt see bugs

sufficient heating and kitchen was not too bad - though could use a table

tall vent heater dirty (can lead to carbon monoxide buildup if not maintained properly—deadly) kitchen; dirty utensils (i found a white cream like substance on spoon, knife, and fork, limited

the kitchen was very limited with supplies and the pool was cold.

the cabin had a fully working kitchen

i ended up asking for a broom… kitchen has very little cooking supplies i wld just need to be more prepared next time

it felt more like a home than a hotel room with a full kitchen and refrigerator

kitchen needed more utensils , towels and pot holders

were told that our kitchenette would have a microwave and stove

poor cleanliness, chairs dirty, floor sticky, no kitchen supplies in the kitchen, beds bumpy,

conditioning works, has mini kitchen with two burner stove, relatively close to concert venue, plenty of

laundry, clean room, friendly service

location was ok. if you want a kitchenette, bring your own pans, utensils,... nothing!!

i heard the door slamming could not get much rest but the place was amazing and very clean pool

rooms had a kitchen including a full size refrigerator and dishes and pots and pans

i loved the cleanliness and the kitchen. very spacious.

room was spacious, especially bathroom and kitchen/dining area

the pool lounge chairs were zip tied so we couldn't move them to be in the sun.

it was up o date , great kitchen , lived he fireplace.

only complaint was the pool was not clean so we did not use it and the furniture in the cabin is very dated so the room

was nice single cabin with kitchen room living room good place 10 min away downtown

they also have pool, sauna, lawn games

kitchen was super cute with everything you need to cook up a nice meal

kitchen has pots pans plates, utensils and soap

kitchen equipped with enough to stay several days

having a kitchen to cook small meals was wonderful

the lodge also had great amenities, including a well-equipped kitchen, free wifi, and parking

kitchen

early check-in continental breakfast

front desk aftetnoon staff was rude anf their breakfast thats a joke ask front desk staff for some extra towels thes egg second day we were

breakfast was terrible.

pool was not heated

the pool area looked well

pool was really dirty.

the staff was so nice and encouraging to take the breakfast offered and the snacks that were provided by the hotel

pool

that my kids enjoyed the swimming pool

was better then i expected the breakfast was the only thing that could have been better selection

the ev charging station was nice. the breakfast selection was fair.

a nice overall clean and the staff was excellent the breakfast was amazing lots of parking space quite in a decent area too not traffic at all and close

great staff at check-in. breakfast was great too. lots of options.

comfortable, good reliable wifi, convenient access from the interstate

time i stayed in this hotel, meets all my needs for business travel - friendly staff, clean, good wifi and complimentary breakfast

open wifi, no real 1/2 & 1/2 for coffee

free wifi

wifi did not work well

swimming pool and no morning coffee and breakfast was hot chocolate and a muffin or oatmeal

only the kitchen was clean

the laundry facilities the convenience of everything

breakfast was offered or available

dirty, noisy, didn't feel safe. dog park filthy, kitchen not stocked! hall ways not vacuumed!

the indoor heated pool and spa were amazing, and just what i needed to relax

breakfast was great and different everyday

breakfast was very good with a variety of choices

i like the breakfast and the inside pool and love the beds

pool and spa indoors

pool was very clean and nice

had a pool

just for use of pool and jacuzzi but jacuzzi is broken and has been for a year according to office clerk

early check in avail

and the swimming pool is open now

the village, small and cozy just enough for two people :) very accommodating when i requested a early check in and late checkout

the pool was refreshing, clean and not too cold

you needed such as plates, pans, utensils, dishes soap, sponges, and towels when you got out the pool

bbq area was great, pool is heated

everything (barbecues, kayaks, canoes, bikes, pool, games) was functional and ready to use

wifi was a non starter, despite all the advertising to say it was free and fast

wifi kept disconnecting.

wifi signal strength mostly poor. continental breakfast could have been better.

tv and wifi

was clean , we didnt get the wifi going , called the front desk and the lady instructed me to reset the wifi box

clean, quiet, staff very friendly and they serve a good breakfast.

the breakfast was amazing. made to order omelets. real dishes versus paper.

furnishings, there’s a gym,pool and coffee served all day long, ice machines in hallways, drinking water dispenser

hot breakfast with omelettes made to order

furnishings, there’s a gym,pool and coffee served all day long, ice machines in hallways, drinking water dispenser

the pool should be fixed for summer.

pool was heated, i'm sure great for fall, spring and winter

we were notified when the room was available for early check in

staff was very friendly and for us the beat part was we were ably to park our boat on the lot without unhitching it

no water in the pool ud83dude2d

location was nice and was available for early check in

the indoor pool/jacuzzi was wonderful and very relaxing after a long day of hike, snow

it has inside pool too

i always stay here when i visit my kids

the pool heater malfunctioned and we were not able to get in.

the pool was quite cold

place so close to the village, room was amazing and the pool lovely

8 is perfect for a family with young kids

place, very spacious & comfortable, right in the middle of big bear

towels were to small when in the pool

my two kids can't sleep well two night

the pool was close, no breakfast.

pool was yellow

pool was shut down due to county of san bernardino findings so we’re not able to cool off during

that the pool wasn't open...

the swimming pool its closer

tried to swap out my linens was told laundry was closed horrible customer

i chose this hotel for the laundry but the laundry facilities were leaking and not working

laundry room was not working and closed off

didn’t suit us, we had booked for convenience of location and laundry facilities and should have looked at area closer before booking - they were very fair and

laundry

i liked that they had their own bar and restaurant

walking distance for everything down town, ample parking, the restaurant and bar were great

accommodated late check out with no questions asked

suite was so nice, we didn’t expect how spacious it was going to be

location. plus we got the room with the spa tub which was nice.

for example there was no clean drinking water, the wifi did not work at all

no ice machine an low on towels .. also wifi was not good

they have cable free wifi and very cold ac and the parking lot has lots of lights and cameras.

personal data only worked), the

plugs,lighting very very dim,needs painting,it had roaches,the wifi signal very poor,i was worried my vehicle would be stolen or vandalized,i was literally more

we brought breakfast items with us, so the kitchenette was great

the kitchen had everything you need

the kitchenette was great and had everything we needed

well equiped with kitchen cooking facilities and a good amount of space

everything was clean, the bed was comfortable, bathroom was nice, clean towels, beautiful mini kitchen, perfect fire place, overall amazing

this unit with a kitchen was very useful for my stay

and a kitchen

there is a large dirt/rock/grassy area that can be used to park a trailer

the lake was right there. nice table outside to sit at. some of the rooms had kitchen

liked the in room spa and fireplace

room, comfortable beds, sparkling pool and hot tub

the complimentary breakfast was delectable.

pool

the breakfast was not very good either

grab and go breakfast was good, too

we picked this place especially because of the en-suite kitchen in every room so that was perfect for what we needed

the kitchen was stocked with pots , pans, cups, etc

excellent customer service - allowed me early check in during the wildfires

clean and nice and a full kitchen with a full fridge it was quite and staff was great

the room had a small kitchen area with a refrigerator

the pool closes at 9pm.... i would have liked it to have been open till 10 or 11pm

the kitchen was great too, loved the full size refrigerator

kitchen staff was very kind and found a high chair for my son and made sure it was wiped down and

breakfast was mid but was better than school breakfast for sure.

very clean wonderful staff great breakfast

the room was beautiful and huge! the gym was very adequate and the breakfast was awesome!

soft bed, nice gym, delicious breakfast

they did not clean it also the dryer did not work and we were out there working and needed to do laundry

the potatoes for breakfast were bomb! :)

the pool, hot tub and the beautiful room...and great breakfast.

evening social was great, as were the pool, the spa and the fitness center

i loved the full kitchen, the bed was so comfortable

my children lived the pool and basketball court

yummy evening social and breakfast

the pool and jacuzzi should stay open till midnight.

enjoyed the pool

the kitchen

breakfast

room was clean love it had a kitchen bed was comfortable

we went to the pool and hung out longer than we attended

breakfast

the breakfast was awesome

the gym was open

the complimentary breakfast and beverages was a nice bonus.

a freezing cold indoor pool no spa

the cabin very clean well stocked kitchen appliances and dishes

we enjoyed the esthetic of the decor, the full kitchen

had a clean kitchen and fireplace in the room and fire pits outside

com does not list it because it is seasonal), large bar with delicious drinks and a live band, games to play outside, fire pits also outside, owners

love the bar on site, very cool spot to hang with friends after a long day on the mountain.

didn't eat the breakfast or use the pool, spa or picnic area. only used the room.

the bed, the bbq , the pool

covid so pool was down

i didn’t like how the pool and the spa were separated in different places

the pool and jacuzzi were not open

and during the stay there was no complementary breakfast which wasn

for breakfast that is temporarily unavailable

no vending machines, no ice machine is broken and no laundry room

specifically searched for hotels offering breakfast and picked this one

breakfast

i liked how my room was nect to the pool

office lady not very helpful pool closed on a hot day advertised as free wi-fi and no one could connect also breakfast is

pool is closed

pool looked hideous

the swimming pool was being fixed

wasn't anything to not like we had a room overlooking the pool everyone was friendly including the other

very comfortable room, nice pool area, good steakhouse nearby, breakfast was okay, too

i really wish their pool was heated.

pool

no pool heater !

everything from room to breakfast was worth more the money we paid!!! definitely coming back!!

the complimentary buffet breakfast was simple but delicious with hot options of omelettes, sausage, potatoes or oatmeal,

loved the pool and the friendliness of the staff--and the fact that you can text them when you needed

fitness center had all the needed equipment to get a good workout

the breakfast was nothing special. it's normal

there is a laundry facility at the hotel too which is great

location was great. quiet place. breakfast was good. we enjoyed our stay.

we used the laundry room a couple times

good breakfast and lounge area.

rooms, nice indoor pool and jacuzzi, cool lighting in the dining area and courtyard, free full breakfast, self serve store, free smores by the fireplace, quiet location, and fair pricing

comfortable bed, free wifi, fridge, coffee maker, and affordable price

poor staff, wifi 6.95 per day, not free. really slow check in and not friendly at all

wifi only available to hhonors members toilet did not flush ac was very noisy

wifi did not work

couldn't log into wifi for everyone

was everythingbeing really clean and quietness it provided, but bad is we couldn't get wet in the pool, but understandable on why

the pool, close restaurant like kalaveras

i wish i was able to experience breakfast... covid signs.no pool no gym no breakfast..

and to the point: indoor pool, free breakfast, nice rooms, fitness room, quiet, and worth every penny

no breakfast in the morning

near the freeway, parking is awful.

parking is awful.

size of the room, the cleanliness of the room and bathroom and the easy parking right in front of my

property had sketchy people living around in the parking lot and rooms were dirty carpet filthy and restroom

liked that there was free parking and air conditioning and that there were food restaurants around the

the breakfast was good as well

breakfast was good and convenient

breakfast , the cleanest rooms and hallways

i enjoyed the breakfast. i especially liked the boiled eggs and the assortment of breads.

help me check in he reminded me about breakfast in the am

the food from the complimentary breakfast was outstanding

also, gym is better than most and the location is excellent, with food and shopping within walking

new property and pool was not ready in 100 degree heat

they allowed a late check out.

the lobby is beautifully decorated and provides a wonderful area for the included breakfast

was mold in the shower the laundry facility did not have a sign up to say the machines weren't working so i loaded my clothes

quiet and laundry room

swimming pool was nice

the pool wasn’t available

rooms are decent and the pool area is very nice