friendly staff and breakfast was better than most hotels of the same category

pet policy needs to be clearer about what animals they accept

in my opinion the pet fee is too high!

$60 pet fee

$50 pet fee

the kitchen faucet was coming off and difficult to use

the view and the amenities! great full kitchen

our 1 bedroom cabin had a complete kitchen, a separate bedroom and a sofa bed (for our grandson)

convenient location, good breakfast, decent wifi, room was decent

no dirty laundry bags were provided

staff, location, bed, parking and ease of accessing room were great.

to do the laundry , i need to purchase detergent and fiber sheet $2/time/each

com in a parking lot 1 mile from the hotel

pool was closed for the off season. no hot tub.

clean, pool was nice, breakfast goo

pool, breakfast

did not know the pool was closed,

bathroom fan didn’t work loud upstairs neighbors pool was closed fire pit was out of order

breakfast was provided but the kitchen staff had a hard time with cooking it

they have a full gymnasium, a great workout gym and many facilities for the camps they operate there

has a spa and a bar

material anywhere, so you can hear noise from other guests and plenty of noise from the hotel's kitchen and breakfast space (banging, pots and pans, dishes, people speaking, etc

nice size rooms , greta view from windows . nice kitchen

the two pools were also fantastic

hot tub pool spa fireplace peaceful

the chef provided a delicious and high quality breakfast

the breakfast was great. everything was fresh and from local vendors.

breakfast was amazing as always

breakfast was out of this world amazing!

the made-to-order breakfast was excellent and coffee was always available

the room was very clean and spacious with a full kitchen and cook wear

second room had kitchen, with lots of utensils and pots and dishes, and a big fridge

kitchen.

the kitchen was huge and very well stocked

after booking there was a slight mix-up but i received a call and was given a king room with full kitchen at no extra charge

clean, quiet, good tv, paper in the am & a actual continental breakfast!

friendly, close, they did my laundry for a small fee

breakfast was pretty slim, with waffles being the only fresh warm option

good breakfast with a really nice gym access only a few minutes from this location

we didn’t have breakfast

no full breakfast...needed bacon, sausage, eggs...

breakfast was excellent, also the location

being closed for breakfast, at least i believe it wasud83eudd14

continental breakfast wasn't open due to covid19 which i totally understand

advertised free breakfast for this hotel- it is not included

the breakfast that came with the room was exceptional

selection on the breakfast bar

the lake, gardens, pool , fire pit, swings, hammocks and trails couldn’t be better

the buffet breakfast was quite tasty with a bounty of choices.

is the lake and the pool

i needed an early check in and she worked it out for me

early check in

gym was cardio machines with about 4 different medicine balls

there were warnings in elevator about kids and hall noise, but there were multiple instances of children running up and down the halls

gravy like water and weird looking sausage , powdered eggs - bring back breakfast omelette

indoor pool area, rooms clean, breakfast area was big and food was fresh

clean and updated indoor heated pool was great breakfast was great and cathy who took care of the breakfasts and dining area did an

free breakfast each morning was very good

staff was friendly and helpful, breakfast was good, location was convenient.

the breakfast choices

outside pool area was locked up, but there was a lovely day where i wanted to just sit in a chair outside

breakfast bar was wonderful

breakfast from 630 to 930 advertised

breakfast could have been a little better

we were hoping for breakfast none due to covid we did get coffee and pound cake.

then to top it off the breakfast was the best i have ever had at any hotel

breakfast had the perfect foods to start the day

nice staff, very clean, large rooms, excellent breakfast, very nice pool

the bathroom door didn't lock. no bathtub. add bacon to the breakfast bar selections.

the kitchen in the room had everything you could want

the breakfast was good value and a nice variety of foods

we loved the pool and fitness room

the shuttle's driver was very rude and make us feel unwelcome to the hotel

z the only thing i didn’t like was the strong chlorine smell in the pool area.

but laundry room had washer that would not stop rinse spin and dryer that would not stop drying on time

pool & hot tub indoor.

the indoor pool and location to the airport.

excellent breakfast.

was very clean, breakfast was good

the pool water was too cold. the kids could not enjoy it as much as they wanted.

pool was under construction which was a let down for my kids and we didn’t know until we were checking in even though i messaged the hotel earlier that

the continental breakfast was awesome! our room was super clean and lovely!

hosts were very friendly and created bag breakfasts so they could offer something extra while their breakfast area was closed due to covid

the only thing that would make it any better is if they still could do breakfast

we didn’t have breakfast

staff were very helpful and friendly. very plentiful breakfast bar.

breakfast

shuttle bus stops running at midnight but with a flight arriving at 23:50 it is impossible to catch

morning breakfast was good

the managers went above and beyond to make my stay comfortable and arranged a shuttle driver to take me to the airport

breakfast was week.

she also called the shuttle service for us as we were heading to the airport, super sweet lady

bar is phenomenal, one of the best i’ve seen yet

the shuttle bus adds to the convenience of stress free travel

airport shuttle indoor pool

comfortable beds,breakfast ,they accommodated us with a handicap room for my dad

great staff comfortable beds and wonderful breakfast. they even have a indoor heated pool

i used the laundry room, the dryer did not have a low enough heat setting for some of my cycling clothing

the breakfast was great but the stop time was inconvenient

renovations, very clean, friendly and helpful staff, delicious breakfast, great pool, great location

my son loved the outside pool.

fitness center and laundry facilities on site

-location close to airport and has a shuttle -very clean -has everything you need

what breakfast? the covid excuse is getting old!

they didn't serve breakfast

we've been to lots of hotels but this one really impressed the kids

gym

fellow who picked us up in the hotel shuttle the evening of sunday april 4th was fabulous

great breakfast choices

hot breakfast was not served. pool was closed

location, staff, pool

location by airport and shuttle, size of room, mattress, staff

like the layout chair's around pool

the pool was closed. it's so hot.

we happily took advantage of the microwavable food choices and stayed cozy warm in our room the breakfast was delicious - totally did not expect a full breakfast - wonderful surprise

water pressure of the shower was weak.. would have been nice if the pool was indoor! :-)

beds are comfy, breakfast is good, nice pool and gym area.

clean and spacy room, enjoyable shower indoor pool with controlled temperature, nice little gym with dumb bells and treadmill decent breakfast

of covid the breakfast was almost nonexistent

breakfast was grab&go due to covid

clean rooms,good location,excellent breakfast,pet friendly.

felt clean and safe. spacious room. good breakfast.

breakfast was lovely

the continental breakfast was well stocked

breakfast could have been a little more involved but i know space can be an issue.

clean, smelt clean, quiet, adequate space, good breakfast, and friendly staff

free breakfast location great staff

we loved the pool and the courtyard with the fireplace every night

they have a good breakfast

the room was very comfortable with a little kitchen and table

the heated pool was amazing and relaxing

a full kitchen

the heated pool. i loved everything.

on this trip, an indoor pool wasn't a priority, the pool was smaller than i thought it would be

kids loved the pool! it was nice having an indoor pool

cleanliness, friendly staff, and the breakfast

heated pool, bit small but keeps kids busy for a bit

first, cabin was new and clean. second, it had full kitchen with amenities.

the kitchen and bathroom were well equipped and very clean

wish i was able to tell from the listing just what was included in the kitchenette, i would have taken more of an advantage of it

the kitchen had all staples, all you needed was the food

full kitchen, jacuzzi hot tub, beautiful river views!

was excellent-- both breakfast & dinner

sign at breakfast says

breakfast was included and and very good

breakfast was awesome, nice guest pantry and ability to drive their complimentary bmw was over the

finally the breakfast was great and staff very nice but the service was okay

the hotels fault, but the pool was closed and fitness center due to covid

we had a pet friendly room and paid the extra pet fee

friendly, rooms clean, hotel clean, pool clean, breakfast was great

there is a fitness area, conference room

at the front desk and was fun to practice my spanish. comfortable beds. good breakfast choices.

renee, at the bar the night we were there, was so kind and friendly

the gym was cooled well and not humid

the water in the gym didn't taste good at all

breakfast was ok

breakfast was amazing. and the sheets and blankets were super cozy.

also had a room ready for a early check in

pool is open til 10pm, and laundry room was clean

breakfast was good, but would it be possible to have options for vegans

pool not open

hot breakfast was not very good

be honest we pulled up and saw that the windows were open and people had laundry hanging out of them

there were no laundry bags, the shampoo seemed watered down

laundry hanging in the top floor front window. characters loitering on property.

breakfasts and the laundry facilities were down

they have laundry machines, too

wifi was down only for a bit

was very clean and neat the only off thing was the wifi was down for a bit but other than that it was comfortable and completely clean staff was great

and wifi were substandard

could get access to hotel's wifi system

everybody was friendly and it had a good size pool and jacuzzi

room was spacious, the bed was comfortable, the breakfast was great and the pool and hot tub was nice

the friendly staff,quiet,great location,decent breakfast

always like this hotel because of the breakfast, pool and spa

nice place fo kids

felt safe.ove the pool and hot tub. great breakfast and price was reasonable.

the bed, kitchen and bathroom were clean.

didn't have breakfast.

breakfast, expand the menu

counters in lobby were dirty and the breakfast was all prepackaged and no milk available

breakfast was packaged muffins, granola bars, and coffee

wifi connect process is too complicate, i got the wifi code, login in successfully after trying

wifi terrible

the wifi didnt work, the shower when turning on made loud screeching sound, and ac/heater was loud

food and service, gym has a few cardio machines and free weights, really nice lobby and strong wifi

free parking, and wifi

there was nothing in the room or elsewhere like pots, pans, coffee maker etc for the kitchen in the room

had a kitchenette but no utensils (pots/pans)

kitchenette was sufficient

the fact the wasn't any dishes/pot in room kitchen

i booked this hotel only for the in built kitchen for our 1

no pool, coffee in the room or ice available

the cost was a little high for a location that did not have a pool or any other amenities.

no pool

didn't like nothing the website that i booked on said that it was free breakfast and there was a pool

nothing extra for the price. almost all hotels have continal breakfast. and a pool $160.00

pool was spartan.

the heated pool was beautiful for an early morning swim

bathrooms will need to be updated in a few more years and pool is not all that great.

it had a pool

always enjoy first thing in the morning or after a day biking or hiking and although they had a pool they didn't have a sap - very

the gym and laundry facilities always kept clean

i enjoyed the indoor pool

breakfast was excellent

the staff is so friendly, the breakfast was better than most hotel breakfast choices

otherwise property is clean with heated pool and gym

there should be a cheaper price for the kids menu

property, many things were closed including the gym, spa, and they had limited hours for the only restaurant to include room service

need a men's locker room with whirlpool, showers-- more spa like

we were lucky, it was raining a lot and we had the pool and hot tub to ourselves

the spa was a bit small and cramped.

breakfast was minimal, but good enough

a little disappointed when we went to get breakfast

breakfast was very good and was surprised they had an evening meal, the chili was great

nice pool area

breakfast was very good

the breakfast was great

employees were nice. laundry facilities

laundry should be free to customers.

breakfast was great

very nice hotel, clean, comfortable, nice breakfast and friendly staff. awesome.

i was able to pay 50 bucks for a early check in.

overpriced due to no breakfast and the fact that they have no swimming pool

like the fact they had a gym

conditioner didn't work in the room, gym had no water or sanatizer to clean equipment, and stains on the carpet in the room

plus the breakfast is good, had a lot of options and the staff were friendly

the view from balcony where breakfast served was peaceful and pretty

size room, cookies during day, coffee out always, hot breakfast and laundry

also the 'gym' faculty isn't great and the pool was so cold and not the cleanest

to room across from laundry and someone decided to do laundry after 11 p

no free weights or bench in the gym.

gym only had a few equipment pieces. tv didn't have a menu option to know what you were watching

the wifi was down the whole stay

wifi was fast

big drawback was the wifi

beds were excessively firm and the wifi is terrible.

wifi

complimentary breakfast, great quality of bed (i've been in highly priced hotels with poor mattresses ), great

get in gym with room key; had to find someone

variety for breakfast

very close to builtmore and had nice breakfast.

there were obnoxious kids jumping in and splashing in an already small pool

needed to use the laundry facilities

a favorable area to spend time in without fear for safety, access to an inside pool, and a gym

breakfast was fantastic. pool and hot tub were fun for my kids.

convenient, the kids loved the pool

clean, great location, kids loved the indoor pool

pet fee was low compared to other chains

pool was murky and the layout of the hotel was confusing.

i wished the bar had been more extensive.

a bar would also be a nice feature considering the price we pay to stay

location because of our planned visit to biltmore and also because our children loved their large pool at our last stay

renovation,, parking, no bar, no vending machines

google maps took us thru the taco bell parking lot and it was confusing

parking area, decent breakfast, fluffy pillows

all good: location room parking

fitness center closed

food was gourmet from breakfast, to in-room service, to elegant dinners

this is an upscale 4star hotel right in biltmore village that had restaurant, bar, spa in the main building

at check in, i asked the attendant if they could help us confirm our spa appt for the next morning

shower was very small, hotel bar was overpriced, room wasn't ready at check in time.

room service breakfast had good options and was delicious

the pool was very clean

on site bar and great food

food selection at restaurant, my kids are so picky

not expecting to have the nice bar and dinner choices when we came in a little late

i like the modern style of the room and the hotel bar tender was very nice !!

really enjoy the home2suite style with nice, fully accommodating kitchen area and a seating area

everything was clean, the staff was friendly, breakfast was good, only down fall is breakfast stops at 9 and not 10

gym closed and could be a better breakfast

morning breakfast was not great

clean, quiet, large comfortable room w/great kitchen, staff-very welcoming & helpful on directions, king room had very comfy sofa sleeper &

parking was tight, had to overflow to a near by business.

attention to detail at breakfast

the kitchenette was nice to be able to bring in a few goodies for breakfast or back from dining out

breakfast was great and had many choices

then once i got there at 10 at night there was absolutely no parking, i had to park in the medical center next door

an e mail that the pool was closed for maintenance since june- the day before our stay

pleasantly surprised by the stackable washer and dryer for laundry needs, and the well stocked kitchen for all needs

the gym was also an added bonus

i was very surprised too see the kitchen literally had everything you

the full kitchen is well stocked and it was nice to be able to make breakfast at home

nice rooftop bar with fire pits which is nice on cool evenings

unfortunately the gym was closed due to hurricane consequences.

the gym is nice and clean, the room was very clean and i like the location

clean big comfy rooms rooftop bar and great location

the golden hour restaurant was excellent and the rooftop bar a great location for relaxing with a cocktail

breakfast, microwave and fridge in room, free shuttle to downtown

add a rack free weights (dumbells) in the fitness center

btw i think a pet fee of $ 30

the indoor pool

and big family room guest laundry nice mall really next to the hotel (with food options) animal

amazing breakfast

the breakfast was a nice surprise, with wonderful, fresh savory pastries, fruit, and snacks to go

breakfast had amazing selection of fresh baked goods

nice bar and courtyard and breakfast

had some noise from a nearby bar on our first night (but it ended by 11:30 pm

very clean. guest laundry on site. and the subtle hidden jokes all over.

lady at breakfast was super

a bit more vegan friendly breakfast options would be nice.

the breakfast was not a big selection to pick from

great breakfast, comfortable beds, nice shower., kitchenette with sink was cery useful

bar in the welcome area

indoor pool

the pool was clean, bright, and handicap accessible

i did do a load of laundry, $5 plus soap

their indoor pool being open from 6am-10pm was an added bonus

the wifi at the hotel does not work well

ur room number was not

wifi was abysmal

poor wifi signal in room

open, pool, spa, no wifi

only complaint is that the water temperature of the swimming pool was too cold

the complimentary breakfast was to die for

the continental breakfast and pool are also very nice to be able to keep family

stay was amazing the breakfast was hot n delicious ud83dude1c front desk clerk best customer service friendly very

the breakfast was okay, it's great for a free breakfast though

breakfast was very diverse in the selection

the pool/spa area. breakfast. water fountain with water bottle fill. cleanliness.

pool was on the other side if my window

wonderful breakfast with with wide

of great facilities (pool, hot tub and firepit)

the beds were terrible so hard and u comfortable! wifi unpredictable.

wifi did not work

we couldn't log in to the wifi, but it wasn't a big deal. it did not cause us any problems.

breakfast, parking and wifi included in the price is a big plus.

the big thing: free wifi is only available if you join the marriott bonvoy program

mini fitness center

fitness room

room was fine! liked that u have a laundry facility! did not use the fitness center-looked nice

the breakfast area was really nice and clean

the breakfast could have been better by providing a waffle maker. and the location excellent.

location is great too and it has a really great gym

in fact the wxyz bar technically in aloft was a ton of fun & they had great staff too

the staff were warm and welcoming and they have a very nice lobby with games, a fireplace and a bar offering both na & alcohol options

location was perfect and staff was super helpful. the gym and pool were superb

the gym is great and also the heated pool was a nice addition

hotel room, laundry room, parking

liked the open lobby with bar, pool table, games for kids & foster doggies, meeting doggies in the halls

incredibly comfortable, the room was spacious, the shower was the perfect water pressure, the bar and the food at the bar were great especially as we got in late the first night

loved the deck area with the pool, dog walk, and fire pit

bar and all were so friendly and helpful

breakfast was adequate

breakfast is enough for little start in the morning

nothing. no frills and reminded me of the motels we would stay at as kids.

perfect for us as we traveled through with kids and a dog

location, outside balcony. good breakfast. late check out.

you should have laundry bins and trash cans outside of each section of hotel buildings so that guests did not have

charged for ev charger

better cardio equipment in the gym

highlights were the price, free ev charging, and a good breakfast

although the pool wasn’t level with the highway, it was nearly bordering the highway with bushes for a divider

the live music in the bar on thursday and friday was wonderful

we had drinks in the bar each evening. loved the atmosphere -- live music was great.

liked the location, we like the outdoor seating area in the front of the hotel, i enjoyed the fitness room

lobby bar is perfect place to relax and listen to great music

online states a mini bar & room service

fitness room and indoor pool were both great

the hot breakfast was great

the gym was well kept up

loved the view for sunrise, and the pool along with the gym definitely came in handy for my boys(kids) the breakfast had an excellent

pool is nice, breakfast is good, beds are comfortable

free refrig snacks were a nice touch, and have i mentioned our breakfast basket

awesome breakfast

even nicer was the fact that when one person in our party who does not drink alcohol went to the bar to purchase a soft drink, there was no charge

the rooftop bar was our destination for evening libations

the rooftop bar was open but understand due to the hurricane a few areas of the hotel were temporarily closed

the roof top bar said it was open until 11pm and closed at 9pm, on a saturday, valentine’s weekend

roof top bar on the ninth floor was excellent.

very well appointed and comfortable room and bathroom. the basement bar was outstanding.

rooftop bar sunset was the icing on the cake

went to the roof top bar for a drink after standing in line for 15 minutes and watching one bar tender talking and

to the ashville surrounding mountains, friendliness of front desk and valet parking staff, gym, towels, bottled water

had a full laundry bag of clothing that was taken from our room by cleaning staff

amenities nice appreciated the laundry so we could pack less for the trip

good, large gym

the pillows were terrible they reminded me of a sack of laundry

was great it was very comfortable and i mostly enjoyed the spa tub with my television very relaxing

staff were great. valet parking a plus. central location. great bar and restaurant attached.

the spa treatment was superb

- my mimosa didn’t come out until 15 min later - apparently our server was also bartending

and surprise of pet fee , added during cost after booking/choosing pet friendly room

in bathrooms it took an hour, two visit w maintenance and a call from internet provider to get wifi working

+ comfortable and clean + close to downtown + stable wifi + spacious room

wifi speed is unacceptably slow - 2mbps, it's 2018 already

need wifi in rooms. shower liner had mold/mildew

hardware except the wifi are perfect. i really enjoyed the variety breakfast. location is great.

nice to have a laundry and the washer and dryer took credit cards

kitchen

it was nice having a kitchen and access to dishes, utensils.

really use the kitchen as i was only there overnight

the breakfast was exactly what we needed

the roof top bar and lounge was soooo nice

wonderful roof top bar and restaurant

however, the rooftop bar and lounge area were spectacular

wonderful gym

location , the staff, the rooftop bar , the decor esp the library and make your own lavender