location, kind and helpful employees, lovely rooms and grounds, good wifi, hot water, and delicious breakfast

staff, comfortable bed and room, great omelette for breakfast, wifi and within 5-10 minutes walk of the main

the pool. big rooms. location. breakfast

the breakfast was amazing, the place clean and nice

great property. food was great during breakfast.

the breakfast is delicious and the staff are super welcoming

breakfast wonderful

great breakfast and coffee

good and complete breakfast included in price in a very nice terrace with an excellence view

breakfast was delicious and filling, and the outdoor seating was perfect to view the foothills and

use of the pool was nice

plus the small spa and speedy wifi

beautiful grounds, great breakfast options

i highly recommend this hotel, not just for the locale, environment, delicious breakfast and all the other perks but for the gracious hospitality

breakfast was exceptional, beautiful location

beautiful setting, amazing fresh breakfast, 2 minute drive to the pueblo magico - malinalco

though we should have given 24 hour notice for laundry service they accommodated us anyhow

the garden view from the room was beautiful, the garden is a nice addition to the pool area, where there is nice and tranquil (especially since the company guest were not around)

were no rules for the common areas such as the swimming pool and breakfast

like something left from the 90's, the play area was extremely noisy - the pirate ship at the pool was imo directly dangerous, as it was super slippery, i myself was about to slip when

the lobby, starbucks, breakfasts options and bar service.

and that the tiles in the bottom of the children's pool were loose

the hotel was clean, pool was nice and water was right temperature. rooms were very nice.

the heated swimming pool

pool temperature, music

the pool an services

isn t friendly or sensitive to your needs, the food was awful, the servers took too long the pool is too small for the amount of people staying, the shower and bed were super uncomfortable

very friendly staff and the breakfast was delicious.

hotel, friendly & helpful staff, delicioso and variwd mexican breakfast, waking distance from water park and numerous dining options, nice

breakfast hours started too late

is very good, breakfast was included and was lovely

breakfast was nice and delightful.

we also really liked visiting the swimming pool and restaurants nearby

the old carpet, change the mattress , change the pillows, change the lights systems, put wifi into

the pool and the gardens

lots of things to do with children like ping pong, air hockey, basketball court, garden areas, pool, etc

nice pool and the bed was comfy

location is surrender by the nature, always fresh air but you get to enjoy the resort swimming pool all day, this is the true resort in the mountain

the pool is great but it’s cold, so be aware of that

patio was beautiful, and has a pool.

heated pool so nice and the buffet good too

the pool area is very nice

pool, bar service at the pool was amazing and room service

the first portion of my stay with my family with little kids (swimming pool, tennis courts, mini golf, futsal)

liked everything, the only thing i can mention to be improved is the gym as the equipment is a bit old, anyway the running machine was

parking was safe, walled inner yard

friendly staff but double charged me! parking situation was good very well lit

the pool was very dirty and bathroom taps were not working too. the lobby is unkept too

as i called the front desk they brought the like in 2 min, same when me & my kids got out the pool (which was a nice temperature at 9pm) they gave us new

asked for pool side view, never got that. asked for early check in, never got that.

the waitress would serve the mexican clients around the pool but never came to ask me

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

nadian) if i needed anything

but no area to take the dog for a walk or any grassy area for the dog to do his thing, all parking concrete and no where to take him, had to walk outside the hotel to a nearby pharmacy that

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed anything

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded by gorgeous garden

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was very good experience all

hotel garden and pool are very beautiful and relaxing

location. free parking. big bathroom.

we couldn't get in the pool

the sheets had holes. the heater didn't work and the water in the pool was really cold.

the swimming pool is nice

was freezing); the elevator wasn't working

big spacious room, great customer and room service

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

jaquzzi was not working but the pool was great.

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the restaurant

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

so private; we enjoyed the pool and private yard in the afternoon

the pool was clean and the chocolate strawberries and wine were exceptional

the pool can be improved.

the pool area. warm and kindly staff. the bathroom is so nice.

service and spa was great as i remember it

the gym is great as well

the spa is a bit small but was good enough for our group of 3 (nobody else was present at the time)

also, the pool was not heated so we couldn't really use it

the gardens are fantastic. nice spa services. food was great

expensive and fruit is not as fresh as other places in morelos also it was hard to get answer in room service between 3 and 5 pm

spa is ok, massages are good

was great in most instances, room service was quick

spa was great for couples massage

nice and comfortable facilities, also they offer a very good spa service.

electric power kept going off for half of my stay meaning no electricity no wifi

bit dated, holes in the bed sheet, wifi only worked for a few hours.

they have wifi just at the lobby but they were working on that

the wifi reception in the room was good, though

poor wifi

location, lovely setting around the pool, cool building design and friendly staff

there was a beautiful pool well maintained

great pool in a lovely setting

pool a lovely thing after a hot day of sightseeing

great safe parking. nice staff. clean modern room. pool. complementary coffee

the rooftop pool was lovely and the overall service was top notch

seats at restaurant and pool most uncomfortable i ve ever experienced

terrace and pool area very beautiful and the food in the restaurant was great

we also ordered room service which was very good as well

the rooftop pool was nice

also and as mentioned by other reviewers, the wifi only works in common areas and not in your room

had to change rooms because the door lock got jammed and the wifi in room 14 was not great at all

bed was very very hard, tv was very small and wifi only worked in common area because the signal was not strong enough to reach room

wifi very poor

wifi reasonable

good little restaurant in the hotel courtyard and good wifi

hotel, great wifi, room is very large, king size bed very comfortable

wifi was awful

nice place with a good bar and pool .

has a nice swimming pool and jacuzzi breakfast was very good

wifi only worked outside of the room

.

tv worked as did wifi

parking was very convenient

clean, comfortable,good location, friendly staff., secure parking.

cleanliness wifi

wifi signal was amazing at the room's desk and free

wifi signal seemed weak in the bathroom and would sometimes get disconnected

large room, excellent wi-fi, heated smaller pool

good parking

good wifi

the wifi was perfect and we did work from the hotel so this was important to us

pool to sit around, decent wifi, clean and about a 4 block walk to the zocolo so it easy to walk around and see the sights

pool is lovely, rooms are huge, balconies are gorgeous

no breakfast available until 0800 which is a little late.

i’m being super meticulous, the pool needs some more cleaning/supervision, you could see a few dead insects and it just wasn’t

delicious dining al fresco - free breakfast

the hotel is a great place to visit for 2-3 nights and relax by the pool - the restaurant is delicious

the hotel's parking is fairly small, but they do a good job of fitting everyone's car in, although you do have

to the climate pool

you could not take snacks drinks to be by pool

the pool was a nice area to relax by in the sun

t it was surround by beautiful gardens)

the pool, the garden

pool maintenance

nice clean room with a balcony, plus a great little rooftop terrace with plunge pool

right next to the pool area one of my favourite places in mexico so far on our

pool on roof small but lovely

the arquitectura of the room was amazing! also enjoyed the rooftop plunge pool.

the wifi, staff & location were good.

close to historic center with good wifi

there is free wifi

room service is offered

spent time in the pool cooling off and taking in the silence except a bird that was not too excited to see me

loved the pool

i did not use the pool

min drive from downtown) and the wifi was decent

room need some updating. wifi didnt work in the room.

the hotel is in a nice and quiet spot

wonderful pool, quiet room, and good wifi

termittent once or twice) throughout the entire stay

the description said no wifi but they did have wifi so it was a nice surprise

the swimming pool is fantastic

the guy at the pool is excellent and very friendly

the garden and the pool are very nice

space, pool and flexibility

everything, breakfast, service

the pool was great for my kid--safe and great atmosphere, while we parents chilled out.

great pool with “infinity” ledge and apprx 25m length for laps.

great breakfast buffet

the food, the room the wifi

and the place in general but for me the most important thing was the wifi which was excellent

the wifi coverage was very good on all levels

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the pool was murky and not clean

the spa was also absolutely amazing one of the best massages i have ever had

excellent valet parking and reception

we went for an anniversary and they surprised us with a free dessert while we were at the pool

i wanted an authentic mexican breakfast and i feel the hotel offered it

was able to get some work done because the music from the birds and view of the lush grounds and pool made me feel pleasantly different

rooms, the breakfast, the staff, the owner, the pool, the views it was an amazing trip and getaway

only think i didn't like is that they serve breakfast just outisde your room, facing the pool

gorgeous little gem with friendly service, beautiful rooms and pool

amazing swimming pool and privacy

pool was very nice and the water was at a nice temperature, it's great it's just a 10 rooms space,

good wifi throughout

no food service apart from breakfast.

grounds/gardens are amazing, the pool is lovely, the room spacious, well decorated and private and the staff charming and helpful

the breakfast included is not bad and since the place has on site parking it is very convenient to go there by car

staff