to run according to regulations and all activities need to be planned ahead like reserving the pool or dinner, etc

i made use of the gym whilst i was there as well and we also spent time at the private beach

gym: it was really in a bad shape, didn't look clean and machines looked old and not well

food and spa services

food was great! massage at spa was excellent.

the hotel is not luxurious, but the location by the sea and big swimming pool is wonderful ud83dude0a for me it's the best choice to rest, swim and make long walks on the

next to the sea, shower by pool, lovely pool, views of sunset from roof terrace

breakfast was good, the hosts were absolutely amazing and couldn’t have done any more if they

breakfast and supper are good and plentiful

the room, the pool and the beach were all fantastic

- the kids pool was out of

for those who play golf the course is the only viable option

the bartenders at the main bar always seemed like something was bothering them when i asked for a drink

they offer transfers by golf buggy from reception to the beach

nice staff, beautiful nature, incredible food, lovely place for kids

nice room, good wifi, in room safe etc

were good, but the chef needs to clean the pans better, as the taste of fried fish affects the breakfast eggs, sausages and everything else

pool was very pretty and chill, breakfast was nice with a lot of options

was flirty and i didn t like that, i wanted to order something at the bar and i had to ask a woman because the guy was just too annoying

the views,the people,the pool,the breakfast and the people

staff was very nice and helpful pool was very nice

older lady at the breakfast

the hotel was clean, the pool was good.

breakfast, personal, location, too poor by thia price.

breakfast every day was the same, people need variation

i like the breakfast service

room is clean, they prepare special breakfast for us, provide us personal driver

the pool was nice and breakfast was decent. air conditioning was just ok.

i liked it the breakfast and the girls from the kitchen, they were really nice.

attention by everybody was excellent, very good clean of facilities with an amazing breakfast

the highlights are: private kitchen (with stove, coffee maker, minibar, basic utensils), private bathroom, air conditioning,

kitchen facilities could have been better.

the breakfast was great, the ac was cool, the bed was comfortable and we couldn't have asked for more

buffet was a shambles no glasses in room, despite having a mini bar tv was lopsided no internet connection in my specific room lots of noise from road, if room is

i only used the pool on the last day which was lovely as well

cleanliness near to the city nice pool nice breakfast

the breakfast was really good and fresh

pool schedule, and ac wasn’t cooling enough for the room

the breakfast, the pool, the fact that it’s on the beach make it an exceptional facility

breakfast is very good

pool was great! gym was good, beach was convenient.

salon/spa and conveience store next door

wasn't clearly explained to us that even though breakfast was included, if we ate it in the room we had to pay for it

recommend anyone to stay here the roof top restaurantis amazing to the sunsets at the infinity pool

the pool was fun for my kids

pools, 10th floor bar and pool, spa, breakfast, wifi, global service!!

food is delicious. the spa and gym are great.

several pools, great spaces for kids to enjoy, including a water park

the wifi worked good

the staff was very friendly and attentive. the view and pool were gorgeous. great wifi

other people's complaints: bad wifi, ac that doesn't work, those things were fine

great wifi and tv with netflix

the wifi was iffy and the tv had an issues

breakfast was very good and the staff very friendly

the breakfast needs improvement.

breakfast could be improved

they especially made breakfast for us, after it was already closed

skip breakfast, its awful

no wifi

the breakfast was adequate, wifi was good, and the bed very comfortable

decent wifi, comes and goes, as the tv cable signal

breakfast did not have much of a selection, but there was enough to satisfy my morning hunger and

eakfast) because i had to leave very early

good wifi and clean

we walked there from the airport. ot took 7 minutes. good wifi. very nice staff

the wifi on the room could be better

frisby chicken and kokoriko restaurant on same street as airport, very close in walking distance wifi very good, never a problem

wifi was strong in common areas but didn't work in our room

the wifi in the room didn t really work.

the wifi connection could be better

there is no fridge in the room, but you can leave goods in the kitchen fridge

the pool area could be a danger area for little ones.

great breakfast

the pool is super refreshing, considering the temperatures in cartagena

has intimate feel, staff is very cordial, great breakfast

wifi

i had no wifi service in my room, only in the common areas soap bars from other people in the bathroom

there is neither wifi nor mobile service anywhere

the wifi signal very low.

the bed is comfortable, the ac and wifi work good

very mediocre breakfast.

personally missed the option to have a tea in the morning with the breakfast

breakfast in the hotel was simple but delicious and nutritious

4-5 blocks from airport, even closer 1-2 blocks to the beach..and good breakfast included!

breakfast provided was great

great stay. nice free breakfast. clean pool with sun until about 1pm

the pool and the a/c were greatly welcomed

nice place, location! amazing staff and breakfast. enjoyed our stay there

you have everything you need in case you forgot (iron, charger, snacks, water, sunscreen, etc) pool is very cute and never busy, so feels like a private

the breakfast was really good nice and delicious i enjoyed

poor wifi signal throughout

wifi was adequate

wifi internet did not work properly, i recommend hotel to change this sign in method.

wifi disconnected from my phone at some point for quite some time every other day, not sure why

it s a bit far from downtown, and wifi was terrible.

wifi was unsecured so conducting personal business was out of the question

perfect wifi

was a room in the corner)

the hotel could have been closer to down town. the wifi doesn't work well.

the exterior design of the hotel. wave shape. the room had a safe. good wifi. good spa.

there is a nice open courtyard in the middle of the hotel, where the wifi is very good

additionally, the wifi connection was very poor and unreliable, making it difficult to use even basic internet

great value for money, good wifi

wifi really only worked in the common areas

the wifi is excellent

wifi is strong and fast. hotel is new and most important clean..

great wifi internet and 24 hour bar on the 1st floor

great wifi

clean, good ac, good location, wifi worked good, good price

the hotel is so quiet and the wifi is very strong

great workers, nice view. breakfast was good.

clean room .. very affordable .. close to historial center .. view from the pool site

clean rooms, small gym, helpful staff.

the staff and roof top bar was excellent . great value for money

gym is outdated does not look like the pictures

good kitchen

or getsemani but of course you could grab a cab to be faster :) simple apartment, you can use the kitchen as well :) thank you

wifi too slow

wifi did not work in my room - very very slow

wifi didn't work in the room

good wifi

wifi was exceptional, the breakfast on the rooftop was good and the staff was very polite and

good breakfast with lot of choise. good wifi conection. big room, clean. friendly staff

the wifi was sporadic

the staffs were friendly willing to assist, and breakfast was great!

pool is an oversized bathtub- literally

parking lot was full of rock and the gate was dirty and rusty

excellent wifi/internet/network, netflix on tv

the wifi didn't worked at all, the lights went out all morning

the hotel has a swimming pool and is straight in front of the beach

next to the beach, very nice swimming pool

the pool and sun-beds

i would say the pool closed early. would love for it to be open till 10.

the swimming pool was clean and music was very nice to relax and spend some time

wifi could be better. near beaches are in a bad state

the building is gorgeous, the beds comfortable, the rooms spacious, and the wifi just fine

wifi is good

wifi is not very good and down frequently.

wifi a little weak and for me personally the mattress too hard

wifi was unusable in our room but good elsewhere

the wifi went down regularly

the breakfast was great, the wifi was strong

breakfast menu should vary in options.

daily breakfast available

neighborhood and didn’t like the every morning is the same kind of breakfast

we didn t have wifi for three days and still didn t get any compensation

were small wifi didn t work in room no hot water in shower location was a bit in the middle of

wifi doesn t work, and the sketchiest neighborhood you can think of

good sized room. good wifi

the bigest flaw was the bad wifi conection

the mexican huevos ( breakfast ud83dude0d ) the shower the view the pool everything

the rooftop terrace and bar was a great place to have dinner and a drink (jose mixed us a couple of mean margaritas and

roof bar with pool and great views of the city and fortress was a big bonus

our stay extra special, catering to all of our food & drink requests whilst enjoying the rooftop pool

the rooftop and pool area is small but has a beautiful view and is next to the bar/ restaurant

wifi connection was good

air conditioning was always working and the wifi was decent

wifi was extremely poor

staff very helpful, breakfast delicious and great facilities : pool, roof terrace, chilled water

amazing breakfast

breakfast was always nice and fresh

breakfast was really good as always

breakfast is a nice buffet of fruits, cereals and breads, cheeses and salami, and the traditional

outstanding service and breakfast at santa clara was amazing.

breakfast was at sofitel santa clara and it was another asset was that we were allowed to use pool at santa clara sofitel

loved the huge room (a suite, really) and the lovely communal area around the swimming pool

very walkable yet far enough from the chaos of the city center), the staff was very nice, the pool was beautiful and protected from the sun, the beds were very comfortable and the room was

the pool didn’t look the cleanest hence i only sunbathed

spacious rooms really nice pool l

pool seems hard to use wish it was on the roof wish room had a window and a credenza

gym was rather small with running machine looking at wall and not much equipment

the hotel is amazing, the pool area is really nice and relaxing, room was spacious and comfortable

there were a lot of events happening so the bar with the view was constantly closed

the kids club is great as a place for the kids to hang out

everything from the entrance, the pool, the two restaurants, the staff, the services (spa and gym) are great

- there is at least one room were wifi is not available - cooking is very good - staff super

location and breakfast were excellent.

mini golf

the pools are nice

the staff would watch my toddler at the table while i grab us breakfast and if you have kids you know what a big help that is

this is not a luxury hotel, however the service (front desk, proximity of laundry) is good and the people are smiley and nice

it is actually alright , just keep your eyes opened … well worth for the money it cost and the laundry service by the hotel is just excellent

laundry and cleaning service are very good

restaurants,the clock tower, laundry next door, etc

the wifi was strong enough to work and do zoom calls during the week

wifi was good

good wifi

weak and intermittent wifi in room plus tricky and intermittent hot water and too much trouble flushing toilet with very

staff, beautiful old house, good air con and water pressure, great masseuse on site, good wifi close to several good restaurant and cafes and

the wifi was slow and weak.

were unable to figure out why wifi didn t work in my room, i ended finding the router behind the tv and reset it

the wifi sometimes disconnected.

clean, good ac and wifi

the wifi was spotty my whole stay, and did not work in my room 90% of the time

and less attractive than showed on the pictures - breakfast too poor for this kind of hotel - wifi not working, neither in room nor in other parts of the

wifi was a little unstable here and there

my room must of been little too far from wifi router and didn t get the best signal

wifi did not work in our room, but only out in the lobby

wifi: awful, it was spotty, and caused problems while trying to communicate for booking tours, etc

like the location, friendly staff, the wifi, excellent air conditioner ( a plus for cartagena hot weather), intelligent room (+) wifi was good for remote work (+) good wifi and the location was really close to the main entrainment area (+) fast wifi (-)bed could be more comfortable, pillows as well. during my stay wifi didn't work (-)wifi didn't work most of the time we were there. shower was dirty. (+) wifi was fine and the location was good, but so would anything be inside the city walls (-)no hot water, power went out several times, no water in jacuzzi as a result or ac and wifi

it was walking distance to historic centre the breakfast waw good will come back

the breakfast was a little bit. also the watermelon juice.

everything was amazing, the staff, central area and the breakfast was super good!

was in the second floor, they didn t help us with are carry on ,i miss my reserve in the sky bar because when i arrived to my room , didn t have towels i was in the shower for 30 min , my

it was awesome! loved the room and pool

very small pool

the rooftop pool and bar were great

the rooftop pool is a good size with bar and restaurant

music from the rooftop bar can be heard from the room (although it is not too loud and it does not go to long through the

only thing is wifi was not working very well

no wifi, breakfast could be better

the internet signal on phones was bad and the hotel wifi was not working.

the building is newly renovated, the wifi was spotty/unreliable; the connection in our room dropped repeatedly, which made working from

- wifi was extremely spotty for the first 1

nothing having breakfast on the premises

breakfast vouchers & restaurant were incredible

maybe very small things here and there in service (clarity on luggage help, towels by the pool, etc

breakfast offered at a beautiful external venue

the restaurant where they served breakfast every morning

beds are comfortable, a/c is strong and wifi works

the wifi was one of the fastest in colombia and the shower was just amazing

wifi doesn t reach the rooftop. the access point was broken up there.

the pool on the rooftop is very cool too

food was pretty good and room service is free of charge

wifi was up and down, but also when it was working it wasn't very strongest

also wifi sucks except by

bar, not that noisy, small safe, nice people, very good breakfast, good ac, satellite tv, good wifi

wifi was good

plus the wifi connection was low

breakfast was really yummy and filling, scrambled eggs, platacon, fresh fruit, fresh juice

free breakfast was good

they could have breakfast, it helps a lot, you don't need to find a place to eat.

breakfast was freshly prepared and delicious

the common entrance/breakfast area looked clean but that unfortunately did not hold true for the room

the breakfast was very good

breakfast and staff

storing our bags after check out while we took advantage of the time in the last activities good breakfast but they should have more options clean and cheap compared to other hotels in the

breakfast time is very short in my opinion there is no hot water but i think it is not necessary

breakfast was adequate what really impressed me was the service excellent provided breakfast for 2

location, nice breakfast included and lovely small courtyard

the breakfast area was so quaint and lovely

what made my stay amazing was the delicious breakfast

- great location, staff, breakfast, noise-cancelling doors

a very quiet room considering all of the noise outside. breakfast was excellent

laundry service very affordable and very well priced

place was clean and breakfast was great

breakfast was in a hotel just across the road and very nice

surprised by the pool area, finishes and location

the location, the large and clean rooms, the breakfast, the service, the swimming pool and the great staff