were only there for a night but the pool looked very nice and i liked that there was ample

no wifi that s really works it s horrible

no wifi in the room

pool and room customer service

parking was small

it's a remote area, but 15 miles from the airport and free parking

nice clean room and facility, breakfast

coffee shop around did not open for breakfast until 8 am

breakfast options are limited, just muffins or croissants

the breakfast buffet was awesome

breakfast ok for me, clean, small room but ok with fridge and microwave, good ac and mosquito net

breakfast and free wifi a plus

wifi was essential but would have liked water in the room as well as coffee

really small room. wifi not working that day. employees at reception not welcoming enough.

no wifi connection very weak prices in restaurant to high for the small amount of food served

wifi was spotty

the wifi connection

the wifi went down for a couple of days

free wifi, a casino and live band on the weekend

wifi, there were instructions but it just didn't work

breakfast was a let down and the wifi sucked

gym equipment a lil old

breakfast great ud83dude03 pool, casino,beach excellent

didn't like how there was no separation from adult and kids pool

there were tons of kids and we we on our honeymoon and the pool really wasn't that big and it was always packed

our tv never worked and there were constant kids in the adult areas

location, breakfast buffet made fresh daily and amenities pool, gym etc.

was cool, but i wish that the guacamayo bar and grill where more pro active

the cleanliness of hotel and pool area was great for kids and adults, breakfast was serve early mornings

staff, great amenities (pool/pool bar) and breakfast is always a perk

location to the airport, also food at the pool.

location, pool

very nice, bryant at the restaurant a great server, friendly front desk staff, appreciated the early check

pool area very nice, bryant at the restaurant a great server, friendly front desk staff,

beautiful pool area too

pool ( would have been nice if hot tub was heated) short walk to beach shuttle to vivo beach club

it’s very nice the breakfast is fireeee!!! i’ll be back soon

room was pristine, spacious, beds super comfy, kitchen has everything including cutlery & crockery, immaculate

breakfast was included , pool was great, bar and coffee shop right across from front desk , room service was on point with

ran out of coffee and cups for beverages, but in there defense it was about 15 mins before breakfast ended and they had a rush of last min guest

kitchen should stay open a little longer.

the bathroom was super tiny, wifi was lacking, tv services are outdated

wifi didn't work inside the room

lousy access to wifi having no taxis available and no clean

wifi never worked, snallest bathroom i have ever seen

wifi did not work at all.

no wifi in the rooms.

no breakfast was provided and the wifi didn't work in the room

wifi at the lobby but not wifi at the rooms. few parking spots.

wifi didn't work in our room

room was small but bed was comfortable, big tv & wifi

clean; large community kitchen with fridge, microwave and stove; the shower was hot; parking lot was spacious; super close

the staff was amazing, the room, ac, kitchen i mean everything

i also like the kitchen area

natasha went above and beyond in allowing us an early check in

the place also has a kitchen (clean

full kitchen full size fridge

i had a room where the kitchenette & bathroom were stuck in the 1980's while the bedroom space was fairly modern

seen mildew in ceiling in kitchen, bathroom

the room itself looked ok, the kitchen area and bathroom were out dated though but i will admit their customer service was great

cleaning was awful, all the furniture had mold, specially in the kitchen, the shower also had mold including the shower curtain

location, breakfast, close to the beach and to the supermarket

we arrived so early and he arranged early check in plus breakfast for us

bc the pandemic we couldn't enjoy the pool

the breakfast was ok, but all i cared was the coffee

were super friendly, breakfast was great, ac was very effective and the outdoor pool was great for a refreshing swim

all except wifi , terrible!

parking tag not working perpetually, wifi not working perpetually and bathroom leaking

similarly, you need to sign in to the wifi every day as well

wifi was a separate $9

the room very clean. channels on tv work as did the wifi.

was no breakfast contrary to what was sold to me

adult only. staff was great. pool was nice.

from front desk to the pool and bar staff as well as the chef and housekeeping

great that breakfast was included

beautiful decor, pool area and rooms. staff was friendly and attentive. close to airport.

not a bad terrace laundry machine available for a small fee, on premises parking space

not bad price not bad great, helpful staff convenient parking space laundry machines

the staff is very helpful and the hotel has its own little kitchen and laundry room

sign for laundry said $3

good location, friendly staff and nice property. late check out was amazing to have!

the spa is also very good

i loved the expansiveness of the pool and there was no shortage of chairs, towels, or shade (when needed)

customer services , pool attendances were extraordinary

you’ll have to park your own car and either walk back or arrange a golf cart to take you back to the hotel

pool, beach, size and cleanness of the room

booking it stated breakfast was provided

continental breakfast just processed food so nothing special but ok for a quick start of the day

the kitchen was fully equipped with all the basic needs

breakfast was simple and didn't provide too many options to choose - it's not a breakfast for us,

interior design - comfortable bed - functioning own kitchen - so many ubers always available nearby - generally around $7 to $10 to old san juan &

the pool, roof and other common facilities were great

it was just enough space to feel comfortable but still social distancing and the pool at night is very romantic

we loved the private pool setting (because of covid you signed up for private pool hours)

very small pool but who needs the pool with the ocean a block away

facilities were wonderful (pool, rooftop)

early check in with friendly staff

with reception + very kind and helpfull staff + comfort of room and bed + free wi-fi + very nice kitchen area + comfortable bathroom + nice restaurant around + possibility to leave luggage before

rooms are nice and cozy shared open kitchen with open sun roof breakfast area

great location. very nice shared kitchen area

the kitchen was a bonus

i would have loved a heated pool. the pool being cold wasn’t a selling point for me.

didn’t like much about the property, was truly let down by the pool and the size of the pool

they let you use a common restroom with a shower, the beach towels and the tiny pool after the checkout

pool could be cleaner with a larger net to prevent excessive leaves from falling into the pool

didn’t like much about the property, was truly let down by the pool and the size of the pool

it was so easy to walk to the beach or local shops, the bar stayed open a little later the night i got there just to get me a drink before close

the only thing i noticed employees speaking loud because the outdoor bar is next to the first floor rooms

chair and i was told that nobody was on duty to handle the chair's price for a snicker candy bar was 3

resturant and bar were understaffed

bar in this hotel is great and view was amazing . and bar stuff was really nice both 2nights

didn’t like that the property didn’t have a pool only 2 jacuzzis

has a gym and nice hot tub lounge area on the roof

we enjoyed also the gym and rooftop jacuzzi

room size and layout, breakfast, pool

the hotel includes a small gym that is perfect for a quick 30 minute workout so that you can go on about your day

pool not a pool

not really a swimming pool, just a small almost bathtub. but the beach is nearby

the pool was the perfect size, the help we got from every single concierge was beyond what we

didnt have a pool

the pool, the decor, the tranquillity every single thing

had a difficult time with the wifi and tv during our stay

wifi had poor connection.

wifi did not

no wifi for cable but we used our phones to stream and were just fine.

room is not very spacious but has everything that is needed, except the wifi signal is very low, to the point that sometimes one has to stay in the inner yard to get it

the pool

better gym facility with more equipment would be nice

the kids loved the pool area which had a waking pool, a pool and a hot tub

was the best hotel i have ever stayed, bar none

the kids loved the pool area which had a waking pool, a pool and a hot tub

cheap coffee machine in the room. no wifi

our room had a good shower , always hot water , wifi was working okey, large balcony with ocean view

we were switched to a sister hotel upon arrival. wifi was poor in the room, but ok in the lobby.

and the wifi needs updating big time

the wifi was a bit slow but i understand because the building is mostly concrete.

wifi in the room was working well too

the wifi didn't work all the time

beautiful clean rooms, strong wifi!

) the free wifi in our second floor room was spotty for the entirety of our 3-day stay, but it worked well

wifi was sometimes down and not a secure connection

were wonderful at acclimating our luggage for early check in and check out

my kids really enjoyed the rooftop pool as well

room, pool, gym, service, bath

location is great. gym is a plus.

pool, location, ac powerful, breakfast, free laundry for guests was huge bonus!

the gym was clean and kept up very well

the hotel has a cosy little garden and a shared kitchen

nice common kitchenette with fresh coffee in the morning

they have really cute courtyard and a communal kitchen with a water cooler

also the communal kitchen was open for travelers to use

but the hotel did have a nice kitchen area for guests to eat and store food in the refrigerator

the kitchen is equipped with basic essentials

the hotel doesn't have a pool, but the rooftop deck is beautiful with jacuzzis and an incredible view of the city

no pool

the rooms are very small and the pool is at a sister hotel a block away

the deck is beautiful but we didn't spend a ton of time there since there is no pool to cool off in

they should instead have a pool or allow additional time to use hot tubs in the evening in order to use them at a more

one dark skinned gentlemen was super helpful with locating a laundry facility for me

the pool and room and close to the beach and shopping and dinning

there is also a casino across the street

close to shopping, restaurants and casinos without needing a car

to the beach and proximity to great restaurants and the casinos for an easy night out

that the balcony door didn’t open, the tv was outdated and the pool was too cold to enjoy.

the pool and the pool table were really fun and there's also a piano in case you want to use it

rooms are super comfortable, the night staff was so helpful, location was great, pool was nice.

the convenience of the surrounding, i loved the pool, close to a lot of stores n restaurants

it also has a pool for it you wanna use it and a lot of spaces just to sit and chill

the pool looked nice but i never used it

were some facilities that were not working - like the come restroom and the laundry facilities

very old & scary elevator storage area for belongings in laundry room not locked

he booked us in early and gave us information regarding a laundry

coin laundry

also, since the coin laundry wasn’t open i asked cleaning lady and for $40 she washed our laundry

rooms were clean and staff from the desk to the bar were friendly and accommodating

the location was perfect, right on the beach. loved the restaurant and bar downstairs.

location on the beach gay friendly updated and clean great adjacent gym

it is also just one block from multiple bars, restaurants, cafes, casinos and a gym

location, private chairs and umbrellas for hotel guests, great bar and brunch, rooms are small but beds are comfortable

i really loved the adults only pool

comfortable bed, easy access to pool or beach. friendly staff, gym was a nice option.

good location, beach and nature pool access, gym

year’s eve party for guests and locals, and people bring their entire families (including young kids)

staff at the poolside bar and grill were the best

but clean room, small gym and pool

the pool access was at the sister hotel next door and laundry access was across the street at the holiday inn express, which btw was almost $10 to wash

laundry on site

nice pool available next door at sister hotel

had washer and dryer a patio area pool table and video games also a grab and go

at the luxury suite, which had conveniently a little kitchenette to cook own food

i love that they delivered the free breakfast to the room

oh and breakfast in your room is included

the service was excellent. the rooftop bar was amazing.

we were accommodated in a fair size studio with kitchen

the pool and gym

don't have their own breakfast, laundry, anything

and laundry facilities were not available, everything else from the room to the pool and gym were well-done and quite enjoyable

cleaning room service came everyday, breakfast was good, and pool area was amazing

willing to accommodate the change in gym opening time

liked the availability to have complimentary breakfast and have the beach and restaurants close by to the

pool was too green. laundry room was too tight and more expensive than the hilton.

did a good change in providing breakfast to go so as minimize risk of covid

it was close to restaurants and casinos. also close to the small beach area.

facilities...pool, gym and breakfast very clean and excellent service

continental breakfast was slightly basic but could be substituted for warm breakfasts which were excellent -

one more annoying thing - they charge an extra 75 usd for early check in or check out

breakfast was good

attentiveness,location, adults only

even in january the pool was refreshing after paddle boarding

food , amenities, the pool area . rooms are perfect ‘

beautiful interior and pool. extremely nice and helpful staff had an amazing stay

place was amazing overall highly recommend for an adults only experience

the breakfast was limited choice but quite delicious

the breakfast is good but the prince is much

one elevator, loud air conditioning, shared pool with restsursnt

and bar were excellent, friendly staff, a little high price on the octopus which was excellent and

restaurants, pool, staff

they are able to give you a $17 daily credit to their snack bar in the lobby

pool was a bit cold, no jacuzzi.

while the room was nice, the wifi in it just didn't work

the wifi in the room was spotty

d they never got it to work effectively) and little amenities one

good location, free wifi, free water on your room

loved the gym

the laundry facilities

to cruise terminal good location close to the casino and just a short 75 cent bus ride to old san juan

we were able to flag a man walking by with laundry cart, and he said he didn't have us listed for the night

it was bolted down in the lobby in the laundry room

) also, it would have been nice to have espresso-based coffee at breakfast

pool is very small

decent continental breakfast in lobby, and gorgeous rooftop pool and cabana area we wish we had made more use out of

i expected to see better breakfast included

i did not eat in the restaurant so can not comment about the food or that staff, but the lobby bar was attractive

rooftop area, fitness center and laundry was closed but pictured prominently on the booking website

lot of broken (or close to broken) facilities, such as in the gym or the toilet in our room

only had a little knob to turn in addition remodeling so none of the amenities were available laundry gym roof top parking $19 per

- regrettably, i observed that half of the gym machines were in a state of disrepair

coin laundry facility

we tried for hours and never were able to get on to the wifi

& scan panels on different sides in every elevator; cones at bottom of escalator but not top; no wifi at the pool

wifi included in the resort fee

the room was very comfortable and the wifi worked well even after the hurricane when not many working wifi signals could be found

good size room and lightening quick wifi allowing a whatsapp call without any drop outs

wifi has a poor signal

clean room , great pool and free wifi

small pool, free wifi, personal is in the good side.

tv in room didn t work, pull out couch was filthy, wifi didn t work

problem with system. no friendly access to wifi

there was a laundry room

the gym was great also and the breakfast

have to have someone by the pool kids make to much mess like cookies on the ground and it is dangerous when you walk even for the

their bar had random open and closed times and a little expensive

breakfast was amazing

i love the pool area and bar

the door getting stuck was a fire hazard, the toilet barely flushing was another issue

gym equipment very

great facilities and location. the pool and hot tub were great.

gym is very basic.

a really nice gym

of options with 5-10 minute uber ride or 10 minute walk, which is not a big deal unless you have kids who are tired by end of day

there were a private beach and one swimming pool with a bar in it, another pool with salt water, a jacuzzi

was conveniently located near a lot of tourist attractions all the pools was open the bar was an extended plus the drinks and food by the pool was delicious and the staff was very

broken gym equipment - run down communal areas - lack of staff - broken door in my room - broken tile in

i love the scenery the pool on roof and the great amenities!

doesn’t include the breakfast for the cost that it’s not that cheap

would’ve prefer a larger pool

limited menu for breakfast but i like it anyway. excellent location.

no restaurant to have a breakfast

grandkids like the pool very clean near to airport main high way walmart good

thank you for having those breakfast to go ready

clean , exceptional staff all around (front desk, housekeeping, breakfast staff)

excellent breakfast!!

the breakfast was excelent

room space, balcony and kitchen.

we booked a suite with a kitchenette, but there were no cooking appliances, and not enough cutlery or dishes, and the staff

i liked the roof top restaurant and the gym and the staff.

the room was very large, and our early check in was accommodate.

huge room with balcony and kitchen

i never got the wifi password until the last day

we didn't know the password and username of the wifi

also, the wifi is extremely good at locations within the resort

restaurant, bar, snack bar, within a two minute walk to the beach and, i am told, a great golf course

we had the option of going to either pool within the resort which was just a few steps in either direction from our room

absolutely beautiful stunning garden, very nice and clean pool/bar

carlos made sure we had transportation on the golf cart when needed

the pool was a favorite and the spa was wonderful

not enough golf carts that take people to rooms and back.

short waits for golf carts

was small, but clean and a/c worked great, but a second or third floor room is not good for older adults

the location is was walking distance from the festival sound of puerto rico, local restaurants, bars and shops

the facilities were beautiful and the pool area is really nice; the rooms were huge and very comfortable; and location was great too

the pool is clean and not too warm, even in the summer

to the beach and the city old town i like to vibe of the area had a small pool which was okay, good

the pool area had an event with a dj in place one night had an amazing time with drinks available in

3 pools right on the beach. absolutely beautiful

have a pool cat

there were three pool areas with multiple places to eat and drink both indoors and out

the pool area

and the pool area are gorgeous

decor, staff, tterrace bar overlooking the bay

the only amenities the hotel offers is a very small gym & a rooftop pool that was underwhelming

great pool

the breakfast bar was beautiful, and the servers were very good

pool