shelf or closets), had issue with not having water (for shower and toilet) at some point, wifi was

rooms were simple, but lovely; the garden and pool was very sweet and the hosts were very gracious

the pool was lovely and it was so nice seeing paloma the dog and cleopatra the cat

no sun reached the pool area so no real chance to sit in the sun.

the garden with the small swimming pool has a wonderful atmosphere, especially in the evening and the owners even ordered us a hot

very helpful manager, nice room mit a/c and hammock, pool area nice and clean

the shared kitchen had everything you could possibly need, and we really appreciated the free water and coffee

the kitchen is a bonus and theres lot's of hand picked goods in their shop

the room was clean, so were the bathroom and the kitchen

plenty of space to chill out at - the pool, the kitchen/common room, the terrace

hot water, toiletries, free drinking water and coffee too in the mornings, wi-fi, lovely pool, open air kitchen as well as toaster etc

location, beautiful garden with a small beautiful pool area

the pool was darling in the courtyard super cute to the staff made it over the top they were super

nice court yard. cute refreshing pool

if you can raise the temp of the pool water a few degrees that would be so wonderful.

everything and really nice in general, to the room what was much more then expected (big, clean, kitchen was great, great location, very good value for money), to the support and gift i got before

kitchenette without any equipment - just a sink

great value, great location, and the owners are hilarious and kind. no kitchenette however.

no kettle either, even though they have a kitchenet area

pool dj was annoying

breakfast was great. erika the greeter and jose the line cook were highlights

all work together to scam clients no service at all, food is terrible, they’re cleaning the pool during the day while guests are around, there is no

pool chairs always

busy noisy pool.

poor air conditioning, no wifi in the room.

like stronger wifi

there is no wifi in the rooms. there is wifi in the downstairs lobby only.

no wifi available in the room.

no wifi in room, only lobby

it was nice having the swimming pool

breakfast was poor and swimming pool not useable

the pool is big

breakfast is serve in a very pleasant area close to the pool and under a palapa

enjoyed hanging out by the pool in the evening

it was a nice spot to have your coffee in the morning and the kids still enjoyed to hang out in the pool at night for a quick swim

service, great location and delicious breakfast

we loved the roof top pool and the breakfast on the roof with view was amazing too

great staff. great location near the center. the rooftop pool is nice to relax in the afternoon.

the roof top area is a great place to view sunset from the pool

the wifi is strong everywhere except in the rooms

great location. incredibly clean. friendly staff. fabulous view. good wifi.

wifi was very sketchy

the wifi was good in the room but quite patchy in the reception and the terrace

the wifi on 4th floor worked like a champ and i could stream the superbowl

good wifi

wifi was poor.

the wifi sucks so if you need to do home office, search for another hotel.

the wifi is very basic and slow and doesn't always reach the bed

the wifi is practically non-existent

great wifi

great location, big rooms, breakfast included, decent wifi

the wifi is good enough

wifi works great

beside on calle 3, there is a great bar called the thisty cougar

loved our stay here, we were given an early check in

we really enjoyed the inner area where you could just chill with turtles :) also you can have a late check out/4pm for 300pesos

the rooftop bar was not open, which would make it even better.

the rooftop pool is refreshing to have, though there isn't a bar

and lovely staff perfect location the rooftop pool was great i believe they plan on putting a bar up there which would have made it even better

loud bar downstairs

the pool area is very comfortable and enjoyable

nice people , good value, nice small pool and garden and good laundry service

cheap and good laundry service too

they do laundry

the staff and pool were a plus.

you can drop off your laundry at the reception and it will be taken away and brought back the next day

there is a kitchen, a common area and two little pools.

nice small balcony and kitchen equipped with some basic tools

rooms are a bit dirty, kitchen was a state and wi-fi kept going off.

one fire worked in the gas stove in our small kitchen (not a big deal for us)

wonderful clothing-optional terrace pool zone and friendly staff

place is beautiful, underground, beautiful room, beautiful pool, nice shared space with sun beds

the outside area is inviting and the pool area is perfect to rest

water in the pool felt dirty, kind of like gluey

the pool area was nice and relaxing

the swiming pool is very small.

everything: location, the swimming pool, staff and breakfast

small kitchen with fridge to use and scooter rentals at the spot

very helpful and nice team working there. pool to cool down. great vibes in general.

the continental breakfast was excellent

the hotel is very clean and has a small, but nice pool

she let us do an early check in and gave us a bathroom to change after we had checked out

wifi is good, nice pool area on the roof, free hot breakfast, and you can't beat the value

wifi connection was a bit unreliable. windows did not open. bar playing loud music nearby.

pool, free breakfast, wifi, water

this trip, i was mainly interested in 5 items: pool with lounges, free room wifi, breakfast, elevator, and close proximity to the dive shop

location is great, the wifi is some of the best i've had

i spent the mornings diving and the afternoons by the pool

nice garden with a pool (but we didn't use it)

large room, nice pool, great staff, great location

front desk staff very friendly and accomodated an early check in

pool looked small, but was adequate as i got used to it

dirty pool in evenings

grounds with great pool and super cute motorcycle swings made out of tires

a big pool and a nice terrace to take some drinks

property is clean very nicely organized with pool, soccer field and swings

breakfast, pool, away from tourists

staff, location,room and pool

kind staff, water available in lobby, smart tv and fast internet, plenty of seating around the pool, well lit at night, safe, just good vibes

hotel walking distance from the main shops with a nice pool and quiet atmosphere

the room was amazing and the pool great

nice pool

the bar was a little bit expensive but i think they were consistent with cozumel prices

beautiful rooftop pool and lounge seatings

bar in the hotel and breakfast was only $3 and delicious

breakfast not included. no pool.

staff - good located close to the ferry-station (5min by feet) and restaurants - comfortable pool-area on the roof (you get extra towels for the

the pool overlooking the water

the hotel is brand new, excellent facilities, big room, infinity pool

new hotel, rooms are nice and the pool and snack bar is great to chill with an ocean view

mirena at reception helped us organize a jeep rental, laundry service and had lots of great recommendations for places to eat

close to many good restaurants big rooms with v comfy beds, every room with a sea view has a pool and snack bar on the first floor and undercover secure

we didn’t use the pool but it is a pretty feature in the design of the hotel

great host, strong ac, hot water, large pool

nice pool and a pleasant atmosphere

caribe has character - i loved the plants lining the walkways, the giant palm next to the pool, and the feeling of being in a private hideaway

beautiful hotel with little swimming pool. very quiet area.

i love the location, the pool & the staff. i booked for 1 night and ended up stay 6!

nice staff who help us with renting a scooter and also with some laundry

gardens and pool area are lovely and very well kept

the pool to cool off and hot tub to warm after dive, nice

superior room is very spacious with a large bed and good view of the pool and ocean

beautiful setting, friendly and helpful owners, pool.

property, incredibly clean and comfortable very nice & spacious rooms (lofts) and pool as well the staff (josue) was incredibly nice and helpful providing us with all we needed

room with kitchenette, good bed, nice pool, helpful staff, good price

eco-style, great to have the pool, very friendly caretakers who are quick to respond

the room was big and comfy. the swimming pool was lovely. the best part was the host ud83dude0a

wifi is stable everywhere

there is adults pool which is nice and wifi worked well

wifi is free

clear calm beach, great restaurants, friendly staff, lovely gardens, gym, entertainment, great wifi and views from the

wifi is terrible

swimming pool a plus

very relaxing pool and beach area with good snorkelling and 20 min walk to the city centre with good restaurants

great pool and sun lounger area and steps straight down into the sea for snorkelling

the staff were really friendly and kindly allowed us early check in and late departure

the private pool, mini

pool area is great and perfect for snorkeling or

the pool is amazing and the beach area is clean and accessible, right next to clear and beautiful

very clean and modern. the position just on the sea, the breakfast area and the pool

bar closed at 6pm but we did have a fridge in our room so we could chill our own beers

great pool area with swim-up bar & dive shop on site

everything was great, except the spa room should be soundproofed.

the sea view rooms are spacious , comfortable which a large balcony overlooks the pool etc

highly recommend watching the sunset from your balcony or the infinity pool, stunning

i sadly thought “adults only” would mean chill and tranquil

breakfast was tasty but takes a long time so plan ahead if you are in a rush

also the wifi internet service is spotty or unpredictable

wifi but its a very common on islands. not a big deal.

wifi password

the hotel b side) and in shared spaces including the pool deck

no wifi.

front of the hotel there is a reef nice beach good food free minibar excelent wifi

as a buffet option, but my experience was that only the buffet was available

the spa was incredible

great breakfast, great beach spot.

you have to try their tamarind margarita, the bar at this specific restaurant was the best out of the rest of the bars

wifi didn t work at the room either

very slow wifi connection

hated that the wifi never worked

wifi didn't work well.

just in front of the hotel, spacious room, great wifi, delicious breakfast with omelette

we could never get in the pool because it was usually full of kids

service offered by all personnel (roberto uscanga by the pool; angel at the bar; renata, joshua and miguel at the tours; and juan and jesús at the

suggestions for improvement would be to re-tile the explorean pool

the buffet by the water has a nice setting, loved the breakfast there

pool is heated and staff were friendly

hotel offers free wifi in the lobby

was no wifi in the rooms but they have smart tvs which doesn t make sense

no wifi in the room we stayed at but there s good wifi in the

i didn't like they didn't have a wifi connection in the rooms

*wifi was only good in restaurant and lobby, not in the room

we were a family of seven- 3 kids and 4 adults

the pool is very small and there is no ocean view

pool was never cleaned

the plancha guy at the breakfast served good omelets

i took my kids to the kids club and when i picked them up they were watching youtube

the little water park was a huge hit with my 8 year old and even my 14 year old

was so friendly and kids club was awesome

the layout is incredible. it has a place for kids to play, a place for adults, beach access.

had stayed there previously and returned based on the all-inclusive package, beautiful pools and beach, combined with adjacent scuba facilities

foosball, pool & air hockey

area in the royal level (cecilia, odalys and mayra) were amazing with respect to information, wifi assistance with one of the group's phones, check-out (-)wifi service is a bit pricey and could be better, but not all visitors used the internet. (-)no wifi (-)only drawback is there is no free wifi. (-) the wifi cost extra money which is an absurd (-)wifi was slow, but hotel is located on an island, so you can expect slow internet (-) no wifi included (-)complementary wifi (-)had to pay for wifi

everybody was safe, and they say it happens in many resorts but kids freaked out for some time

we love kids but in our opinion the time could have been reduced without speakers shouting the hole day

the beach and pool are beautiful, the food is delicious, drinks are refreshing, no complaints

on the last floor above us there was a family with kids running until 1am, making a lot of noise

every morning at 8:00 (each day different yoga for all levels) after yoga, i would go for breakfast and at 11:00 or 15:00 i would attend some ritual - spirit pampering (+)was just perfect and the service quality is outstanding the place, the beach, the pools, the breakfast place and the bars are gorgeous (+) however, one of the most magical and memorable moments was having breakfast at su casa with joel playing the most sublime sitar music i have ever heard (+) breakfast and lunch was fresh and yummy too (+) pool, vegan tacos, vegan breakfast (+) breakfast at su casa or plantissa (-) on one occasion i was the first customer to arrive at su casa for breakfast but was then served and kept waiting for almost 45 mins with other later arriving (+)) breakfast was a dream, full of healthy fresh juices, power shots, fruit bowls and super foods (+)breakfast, the place itself, some of the desserts were not so good (-) vegan and vegetarian food can be superb, unfortunately nothing besides the avocado toast for breakfast was barely edible

seating around the pool unless you have a swim-in room - most of the seating is around the (loud) kids' pool

nice pool also for families *separate section

also i wish the plunge pools were open to 6 pm

our kids loved every minute of it and looked forward to going every morning

no swim up bar and no waiters around the pool. also the food in the buffet was not that great.

it over to the adults only pool but i'm sure it was just as great) -my husband loved the included gym and said the sauna was a nice bonus as well -there's sooooo many free options included within

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

amenities (gym, tennis, catamaran, games, archery, sports bar)

pillows can be better, in the pool of the kids has a two step, that in the night don't have lights and its a little dangerous if you don't

location, attention, breakfast.

the breakfast was nice

are lovely, restaurant food and menu is great (free breakfast is very basic but tasty enough)

served coffee made with tap water which was salty and undrinkable at breakfast

breakfast could have been better

pool was dirty

pool is to shallow for adult use. entertainment staff, food and service is a top notch.

pool hours too short

pool volleyball games were great fun and got us talking to other guests

great pool area, very good restaurants, great staff. nice rooms

the pool is at the front hotel

was a pool to use, located across the street at a partner hotel, but i would not recommend using it, it

when it rains, the room floods like a pool

pool/bar terrace was closed

know, it didn't have a pool, or a breakfast bar, but the room was spacious, had a balcony, a whole minifridge to fill up

wifi signal was weak in our 3rd floor room

no parking, no wifi, no service, breakfast begin too late

we had to choose a thing that was not great, it would be the wifi, but honestly, it did not affect us much because we bought a sim card in oxxo and we had

everybody was nice and i was very happy with the wifi reception

clean and nice place, friendly people, right on the beach. super good location, good wifi.

pool is quite small - would be a bit awkward if many people wanted to use it at the same time

hot tub, location, pool, terrace, friendly security guard that seemed to never go home.

the pool and patio area was really not very appealing, but we spent our time on the beach and enjoyed

also the bar and restaurant can be open later, i believe the guest would appreciate it

the pool was small and the whirlpool wasn’t hot

the pool was amazing as it included the snack bar but the beach is the best part out of this resort

to many kids on the pool where the bar is.

the kids loved it and felt very comfortable going around and taking part in the kids activities

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

they should review the spa offers from europe and consider improving their owns

jose, carlos and erika at bar alegria we re the best and created great relationships with us

there's always availability at the pool or beach to find chairs during the day or the staff will bring out more to accommodate

bathroom a little old, spa has no sauna, and small

ecially luis from the breakfast

limited selection of beer but bar choices are generally good

the wifi wasn't great in the bedroom.

the bathroom was in need of a refresh. wifi was not great.

the wifi!

bad wifi signal there aren t any electrical outlets near the bed small pool

it's a shame the wifi doesn't work everywhere.

lounging by the rooftop bar was exactly what i needed

pool with great music

watch out for the slippery floor by the pool, when it gets wet!

further the hotel's highlights are definitelly the rooftop pool and location

fun pool scene on the roof

the pool was dirty when we were there

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

the pool area on top didn't feel too inviting.

we loved the pool, it was small but the view is the same as the pictures

by the evening we were back in the pool

while the buffet was great, the options for kids in the restaurants was very limited.

swimming pool area, architecture, breakfast, variety of restaurants.

spa massage at maya sister hotel very good

pasta station in the buffet room was good and generally offered a good selection especially for kids

great breakfast and super meals prepared by an awesome cook, jimena

although dinner and breakfast are included - it is no buffet, there is a contract with a nearby restaurant, where the

the guys at the bar and kitchen were amazing.

no bar to hold on to, and the stairs by the old swim up bar did not extend far enough to get in and

this place was probably an awesome place to stay back in its day, the pool has a bar and is right in the centre of the units

the hotel doesn't have pool

the hotel is located in the heart of it all, in a pedestrian street, bars, restaurants, clubs, breweries, you name it

the in-room nespresso machine, allowing us to enjoy a fantastic coffee before heading to breakfast

it's beach front and they have their own bar and restaurant. safe place also.

wish there was a pool as for few days the sea wasnt accessible due to extreme algae

nothing. more than one umbrella on the pool deck would be nice.

no bar on the pool area.

little hotel with rooftop pool and bar area

perfect location block from the beach and 5th ave. staff wonderful, breakfast actually menu

402 has relay good position near the roof pool and close to the bar which is open during the day

wifi signal....

excellent wifi and great location

i m lucky because room 101 wifi available. but another rooms are unavailable.

r con, wifi, hot

everything worked well

it was aweful to be stranded with no electricity, no water, no working room phone, and no wifi

the wifi is very good

really good wifi - good enough for all day

wifi, tv s didn t work and front desk/ it tech seemed a little annoyed when they had to come

all room, wifi, reception

staff were able to accommodate an early check in

the wifi works amazing because each room has a modem

keep the edges clean, shower curtain finished off with blue ribbon and flower insert, excellent wifi

we had some difficulty accessing a strong wifi connection.

the wifi was generally good, but there were a few days where it was unavailable or spotty for a few

duvet shower - great toilets - great staff - helpful and pleasant, we had some trouble with our wifi and ivan, michelle and another staff member all tried to help resolve the issue as quickly as

we even got a late check out

hotel staff were very pleasent. clean rooms and the pool was nice. convenient loctaion.

our room was a close walk (no stairs) to the check-in and had a sliding glass door to the pool.

/pool area needs some work. the boards need staining and need to be secured better.

some rooms are small but we have upgraded to a bigger room by the pool which was excellent

it´s new, clean, modern design and the rooftop area & pool exceeded our expectations with the beautiful view to the caribbean ocean and cozumel

allowed us an additional 2hr late check out for flight

there is a bar on the roof which is nice, but could do with being a bit better stocked

the rooftop pool and bar are simply amazing with the bar staff going above and beyond to help me with

2 minutes from the beach and 2 minutes from the main street of shops, restaurants and bars

it was very comfortable and the pool guys was very friendly along with other staffers

pool was very small

kitchen fully equipped

a very good gym is included in the prize

i loved all the plants in the pool area

shared spaces: • the gym was filthy, with an unbearable smell making it unusable

music by pool could be a little quieter

kids club is not professional, staff is always in their phones, kids are given sheets of papers to

lots of fun games on the beach and pool

good pools and children were not permitted in the bar pool