location, spacious one bedroom cabin, wood burning fireplace, full kitchen & good size fridge

one of the cabins we booked definitely needed a bit of an update in the kitchen area, looked like a broken down kitchen from the 70’s, cupboards looked like they were

the tiny house was cute, it got everything we needed especially kitchen items

the kitchen tools were quite used and there was a lot missing (just one pan, no bowls, no spatula

decent kitchen facilities for cooking, nice and warm inside

was especially nice that breakfast was included

only that they were not permitted in certain areas such as the spa and pool

breakfast till 11am was so perfect because we could then

breakfast!

the gym is sad - 4 machines (1 for chest, 2 for legs, 1 for triceps dips) and 3 treadmills, the good

a pool and slide for the kids and possibly a hot tub would have made the trip amazing

good laundry facilities

great open fire, wine and cheese at 6pm close to everything. and a great laundry.

no pool

my kids went for a shower they noticed that the water will not drain right away so there's a pool of water in the tub while they're showering

television can t connect to wifi. we can t use netflix and youtube :

wifi was not hreat

wifi not so good.

to connect to the wifi, was a true ordeal

limited parking very bad wifi

helpful staff. like rge hot pool and sauna.

room had a fully equipped kitchen, close to supermarkets, helpful staff, laundry facilities and was located in canmore which has so much outdoor opportunities going for

they don’t have a swimming pool

no pool

the laundry was large

wifi kept cutting out and it was hard to maintain a signal

value. free breakfast. wifi. helpful staff.

wifi is bad, cannot watch vedios

wifi was not very good

couldn t get on the wifi deck door was not super secure

breakfast and hot tub

the availability of kitchen and dining table.

room smelled fresh & new even with the kitchenette option

minor negative....whirlpool should be an actual pool.

kitchen closed for covid. able to lock up bicycles indoors. friendly staff.

the gym and pool facilities were nice and quiet. new equipment.

early check in

hotel had some good facilities, the little arcade, the laundry room (although a only one washing machine was working) and the location to the town centre

on the other hand, i paid the extra for the spa tub at the room and in the pictures looked a little bit bigger and this one was small

the elevation place (gym/pool, climbing wall) is really close as well

fully equipped kitchen for all of our cooking needs

compact kitchen but adequately appointed

apartment was clean and kitchen had a french press for making coffee

very new accommodation with fully equipped kitchen (dishwasher, refrigerator/freeze, microwave, dishes), washer/dryer, spacious living room

for money, nice room design & colour scheme, complete kitchen - utensils, pots & pans, serve ware, ease of checking in, ensuite washer and dryer, ideal

reastaurent and the bar is close by

you get 15% off at the bar that’s attached to the hotel

the attached bar has excellent food, service, live music , big screen tvs and even monday karaoke

we were fortunate in getting a spot near our room away from the bar entrance which we were told can get loud

we didn't mind the slight music from the bar downstairs, but we were the furthest room so i could understand why others might complain about

it was nice to have a kitchenette with table and chairs

+ pool + location + parking spot in front

code never worked when we came back from hot pool we had to stand outside for 10 mins then went to front desk to get her to help us even she was

only look further if you demand the full hotel experience, complete with swimming pool

well laid out, comfortable beds, good spacious bathrooms, big kitchen

we were in canmore taking a scrambling course and they made us breakfast early because we had to leave before their normal breakfast started and also made us a

hotel supplies soft robes and pool towels

would have given a 5 for cleanliness, but the spa tub in the bathroom, was gross around the jets

beautiful, well kept and nice location in canmore. convenient parking and delicious breakfast

great clean room and amazing breakfast every morning

convenient location, free parking, good bar food and drinks, comfortable room

is no conference room to hang out beside the lobby pool and spa was still under

i wish they had a pool or some spa area, which they are in the process of getting.

my kids loved the place as well

expect to have a hot tub or pool

a king sized bed room, a queen sized bed room and a pull out couch, 2 bathrooms, kitchen, storage, indoor/outdoor hot tub and pool

large apartment with amazing views of the mountains. my son loved the pool, slide and hot tub.

lovely large apartment, kids loved the indoor pool with the slide. easy walk to shops.

had laundry

the kitchen is very well equipped, as is the entire suite

wifi was completely unusable

the wifi in the room wasn t really working so that could have been better!

very cool king suite with a soak tub! loved the rustic style and thoughtful touches. good wifi.

wifi very poor

wifi signal was so weak it would not stay connected

having a kitchenette. great pool/hot tub. nice games room and option for board games.

the pool and the water slide!

walkway to the pool from our building could have been shovelled

the pool and spa were clean, very nice

traveling with kids, this is a great place to stay as there is a waterpark (large slide, kids pool, large pool, & hot tub) included with your stay

wifi did not work in room

wifi connection and when i asked for room cleaning noone came, they appologized and promised to

wifi is actually terrible

minimal linen for fold out sofa which we needed to use. could not get wifi to work

too expensive. parking area was a bit tight. very poor wifi.

the wifi is horrible

breakfast could use some protein like boiled eggs. the wifi was weaker than i had hoped.

lodge is brand new & has great location. rooms are clean, staff is courteous. wifi is fine.

room was a good size and was clean with good wifi

weak wifi

clean, great location, hot tub, fully equipped kitchen and laundry

we loved that this place had laundry facilities right in the room. super cute place.

spacious, super clean throughout, well equipped kitchen and large table for family meals, easy self-service check in and out, close to hikes and

delighted it had a full kitchen! we’ll stay again!

loved the hot tub and the full kitchen in the room with everything you need.

example - room wifi signal is bad and connection keeps dropping costing you international data roaming charges

basic) that is unstable and keeps dropping

wifi was a bit slow

e of them feels like you're talking to jason bourne) * they don't fix their lousy wifi

they don't tell you which wifi to use and the password is hidden on the key card

excellent wifi

rooms were clean, wifi was available in all areas. restaurant was good value

wifi was very slow so i used my data instead

slow wifi / internet connection.

wifi was fast

) upgraded us to a kitchenette for our 3 night stay which was very welcome

locating was great, we had a little kitchen, the staff were helpful

convenient room with a kitchenette

didn't have a kitchenette in the room, and it wasn't available in the common spaces

nice kitchenette down stairs with microwave, electric kettle, free coffee, kitchen sink and a nice

additional facalities like pool , hot tub and bbq

pool is small but big enough for kids

kitchen was large, fully stocked w dishes

the bed was very comfy and the kids loved their area

nothing was missing from the kitchen and the beds are comfortable

we had a very comfortable stay here and enjoyed the pool and spa

small pool, hot tub, wellness centre onsite

it was spacious and the bed was incredibly comfy

pool and spa area were small crowded loud and chaotic

gym does not open till 9am on weekends

great rooms, great pool and hot tub

having laundry facilities within apartment v useful & complimentary

if you’re lucky your suite will look inward to the pool and hot tub, fabulous

the heated pool wasn't heated that much

all through, we had to scout around for where to get food the night we cane in and the swimming pool/hot tub was closed for 1

the snack bar and coffee was great

also a great bar next door

wish the front room was utilized for grab and go meals and a bar in the evening just to top off an already amazing place, but that’s only if i had to write

yummy homemade cookies, a communal microwave, and small coffee bar to purchase your espresso in the morning

wish the kitchen or bar was open

location & no swimming pool

kitchen and laundry room

was only 1 roll of toilet paper, we had to ask for dishwasher tabe and laundry soap, and kitchen

even came with detergent for the en-suite laundry

only their game room and gym in need of updating

did not offer complimentary breakfast, room is small and dim, dont have a welcoming vibe, pay for wifi, does not have a decent countertop for coffee machine and ice

the wifi was too slow

was surprised that wifi was offered because of the hotel's location, the wifi never worked for myself or my mom

internet wifi didn't work at all in the rooms

wifi connection wasnt great but i was not there for that. kids complained a bit.

great for kids, the outdoor spa was great.

extremely helpful front desk staff, enormous playground for kids, good value for money in banff.

for us, having a kitchen was a priority as i have celiacs, and our room had a very complete kitchen and everything

good onsite shop, laundry and liquor store

dirty floors in the pool changing room

bus passes peovided for downtown, hot pool , bike rental , overall condo and its facilities, homely feel with logs provided to burn

there’s free wifi, 24hr laundry and a book swap and a small kitchenette if you want to cook for yourself

necessary facilities like laundry was near

beautiful place! so cosy and kind people. spa and pool was amazing

kitchen was fully equipped, and we appreciate the extra towels in every bathrooms

contains fully equipped kitchen and fire-place, they will provide you with the wood free of charge

the gym was pretty decent and pool looked nice as well

the sauna was a daily retreat for me, and the gym, though small, provided my son and i with all the equipment needed for our daily workouts

bit of a bummer that you had to walk outside to a different building to access the whirlpool and gym

need to out in the snow in order to go to the pool and no hot tub beside the pool

wifi wasn t great in our room but it was nice to feel out of touch with society for a bit anyway

was a bit too big to really make a good fire and there were some issues connecting the tv to wifi to watch a movie on prime

wifi didn't work in our room , i tried calling twice but still was unsuccessful in connecting

slow wifi.

the wifi is not working well and the hot tub was cold.

and layout of living room and kitchen was rustic in keeping with the area

the maps and travel flyers are found near the indoor gym

the spa is very good too

the kitchen was nice and well stocked

pool is in another are, however this is expected when looking for a cabin style stay

laundry no machines as yet

wifi was very spotty and the tv had no apps or would let the google chrome connect

wifi constantly dropping out

wifi was slow

wifi connection not very strong.

finally, the gym and hot pool facilities were modern and clean

convenient gym, great loaction of the property just a short walk to downtown banff

from kitchen fan all day and all night

decent opening hours on hot pools and gym

also liked on site laundry facility

hotel bar was often littered with glassware and dirty dishes, making it difficult to enjoy the space that

the lobby / bar area has a very relaxed feel and has lots of games - giant connect 4, jenga, noughts and

comfy beds. able to use laundry. staff pleasant. bus service went right past.

room stinks and doesn't have steam bath or pool and laundry as well

location is good, price is good, staffs are nice, breakfast is good. it's clean and have a pool.

i requested a late check out and they denied it very abruptly

the reception when you walk in is very welcoming with a good coffee bar and lovely places to sit and relax

laundry available for guests (bring cash)

the breakfast was also nice with a decent spread

you can do a full circuit, including a 3 min plunge pool challenge

the value for money. late check out!

requested late check out and it was granted

a couple days prior to confirm both the reservation and the fact that we are paying the extra pet fee

free basement car park, gym and swimming pool

a bit difficult to find the rooms, and the laundry room; especially if you pick the wrong elevator

comfortable beds, convenient guest laundry

guest laundry a big plus

pool, large beautiful rooms, great staff

weak wifi ( maybe cause of mountains) (+) there were sufficient outlets, and the wifi worked pretty well (+)stronger wifi would be great (+) plenty of parking & wifi good (+) wifi worked fine (-)wifi was a bit hit and miss (-)we often had trouble with the wifi (*) wish the wifi was more steady (+) very nice, well equipped, super comfy, great room, comfy beds, fast wifi (-)rooms were slightly dated but not a problem. wifi wasn t great.

they take a lot of school groups, so lots of kids running

friendly staff at check in, cleaners and bar staff at the keg steakhouse

the gym, hot pool and laundry room were a nice touch. free coffee in the morning was great too!

this was disappointing as we have two young kids and had driven eight hours to get there

i wish they have paid laundry, after 12 days camping we had load of clothes need to be washed.

very clean , kids appreciated pool and hot chocolate

had a spa with a small swimming pool and a good selection for continental breakfast

our entire stay, the layout of room wasn’t very comfortable and the hotel was not the cleanest, laundry piled in hallways for days

the pool was closed, but we were able to use the pool at a nearby hotel.

location was great. wifi worked well.

lack of wifi in the room, not enough items for 6 people, key cards kept not working

giant hot tub, pictures are exactly what it looks like, complimentary underground parking garage, wifi very good, kitchenette had microwave/electric kettle/coffee pot/mini

free wifi, free parking, overall amazing experience

wifi was awful

family friendly. great pool for the kids.

family friendly. great pool for the kids.

cept for reception) giving it a cold feeling extremely dated and dark rooms and corridors gym and pool outdated over priced for experience

clean, happy staff, good food, great bed, pool clean, fresh flowers, cold water in lobby!

pool hours- wish if opened a little earlier

updated rooms pool and hot tub free breakfast free underground parking

what we needed with 2 young kids

the breakfast was lovely, bed was comfy, updated room, kids loved the pool.

the jacuzzi and pool were wonderful as well

very good customer service, good breakfast, clean and comfortable.

the spa pools

removed and cleaned which to me meant that someone could still get hurt, especially if there were kids in the room

be sure to head up to the roof to check out the spa and bar

and people start leaving rooms at 5-6am - so it’s not great for medium to light sleepers or kids who may wake up

hotel felt like a spa

our room was huge, we certainly had enough space although the bathroom was a bit on the small side

fitness centre is open 24/7

fitness centre, small pool, and coin laundry are available

fitness centre, small pool, and coin laundry are available

of 18year old kids from uk on ski course that are staying at hotel for few weeks

perfect location right on banff ave - nice spa facilities after a long day of travel

little touches like a firepit, hot tub and laundry

we had a fireplace and spa in our room which we loved

there should be a breakfast program and pool in the hotel.

there is no gym pool or breakfast but with all the walking you do in banff and the many great restaurants it’s

was a little loud on friday/saturday night as kids/adults were quite loud in the hallways even at 11pm-midnight

location excellent, laundry facilities a plus, helpful staff, clean and comfortable

pick up trucks i would suggest to park outside

looks like they were booked for the next 3 days hotel’s laundry facilities were under construction- we wanted to dry the mitts but were not able to

he was very accommodating and allowed us a late check out due to my daughter being in a cast with crutches

the only thing i didn't like was that the wifi was very bad.

the wifi wasn't always working.

had to stand out in the hall to connect to wifi

wifi a bit weak.

the beds , very comfy wifi is very good - lots of good signal in all areas of the hotel - room was roomy - except no iron

the room was amazing and the spa was wonderful

more laundry facilities and ones that take credit cards

it’s a lovely hotel. well maintained with a lovely spa pool

the buffet breakfast each morning was great, although it can get busy ski season

there is a guest laundry and a delightful outdoor pool and fireplace area

laundry is a bit hard to find and a bit an 'afterthought' - but it worked ok in the end

having guest laundry facilities especially when travelling with family

kids love to have a swimming pool

lack of pool and not a great hot tub.

no pool of hot tub and no microwave in the room

the laundry facilities were great

upgraded our suite for free and gave us a late check out without us asking due to the inconvenience of the noise when we first arrived

and an easy walk to shops and restaurants room very clean and spacious staff helpful and friendly laundry in the car

- we wanted to wash our clothes, so we had to go to an atm, get coins, do the laundry

we arrived 4 hours early with the intention of just dropping off our bags but were allowed early check in as our room

staff were all so friendly and welcoming. the brand of bar soap provided.

walking outside to the pool in the other hotel.

to use the spa / hot pool in the sister hotel next door, there was a river just at the back of the hotel, the

great location, great pool, lovely room,good view and lovely staff

lovely spa & pool area

about 20mins walk to town or free shuttle bus takes you in and back certain times of the day

location was outside of downtown but it didn’t matter because of a complementary shuttle right to downtown

elevator, indoor pool was out of order

bar was not open for two nights of the week, i'm sure staff shortages are to blame

hour shuttle service to downtown are not enough

else, such as staff seemed to be too busy to be friendly, breakfast was not included, wifi was not open to the guests, location was off from banff and/or lake louise, etc

wifi service to look up hikes and things to do in the area but we didn't use it too much and

350+ cad/night, wifi and a microwave should be included

have appreciated wifi but understand it's tricky - we couldn't get cellphone reception there even

close to busy highway. no wifi. limited facilities in room with no kettle or hairdryer.