one of the reasons why we chose this hotel is because of the hot pool with a view but sadly we weren’t able to use it because it was dirty and my bad because i

loved the upstairs bar with amazing views of the mountains, happy hour and two heated spas

be sure to head up to the roof to check out the spa and bar

be sure to head up to the roof to check out the spa and bar

removed and cleaned which to me meant that someone could still get hurt, especially if there were kids in the room

- we wanted to wash our clothes, so we had to go to an atm, get coins, do the laundry

parking onsite, and laundry room

we made good use of the car park, communal tea room and laundry facilities

upgraded our suite for free and gave us a late check out without us asking due to the inconvenience of the noise when we first arrived

laundry and ski room also on site

disappointed that pool and hot tub were not running.?

laundry is a bit hard to find and a bit an 'afterthought' - but it worked ok in the end

kids love to have a swimming pool

a bit pricey since it has no pool

spa pool and hot tube were down for

weak and intermittent wifi

mho overpriced)

clean room, good breakfast, good wifi well, overall good hotel

the only thing i didn't like was that the wifi was very bad.

the wifi wasn't always working.

laundry facilities were in hotel next door

to have access to the pool and hot tub and steam room

the use of pool, spa, guest laundry and fabulous restaurants at banff lodge was

staff were all so friendly and welcoming. the brand of bar soap provided.

walking outside to the pool in the other hotel.

breakfast was very good with actually eggs, bacon, and sausages

great breakfast spread too

clean room, friendly staffs, perfect breakfast. and best location.

we travelled with a young baby and the hotel kindly facilitated us with a late check out time as

the laundry facilities were also very convenient and easy to use, which added a lot of practical value,

free wifi, free parking and guest laundry are

looks like they were booked for the next 3 days hotel’s laundry facilities were under construction- we wanted to dry the mitts but were not able to

was very comfy and my kids really did enjoyed the pool

lovely swimming pool & hot tubs

defenetly the aquatics ara fantadtic spa stile with all tempetratures of water and wine choices

little space to store belongings or suitcases

there is no gym pool or breakfast but with all the walking you do in banff and the many great restaurants it’s

able to use the pool next door

the staff were very friendly, and we were able to use the pool and hot tub at the hotel next door, which was a bonus

easy access to main st and a laundry

the laundry facilities are convenient

remember we were traveling with kids

next door was great, underground parking, laundry facilities

spa and sauna facilities after a big day

nothing...to speak of. laundry machines seemed abit pricey. 3 dollars per load.

very good customer service, good breakfast, clean and comfortable.

i had little kids (4) all under 10 and we were charged a bit more for the room because of the kids

the hot breakfast was good, kids loved it

the bed was very comfortable. the food at breakfast was quite tasty.

pool was small but well kept and great for taking our 7 year old for an evening swim

location was great. wifi worked well.

the wifi is poor - i basically had to use data in order to

wifi was fairly good but the hotel

free wifi, free parking, overall amazing experience

giant hot tub, pictures are exactly what it looks like, complimentary underground parking garage, wifi very good, kitchenette had microwave/electric kettle/coffee pot/mini

ordered a creme brulee for room service that was subpar for our expectations in taste

beautiful, quiet motel. meals were excellent, enjoyed the heated spa pool.

no hot water couldn't bath the kids or take showers

cept for reception) giving it a cold feeling extremely dated and dark rooms and corridors gym and pool outdated over priced for experience

room was every nice staff was nice as well the bar staff every good at their job no only problem was my room wasn t ready

has pool and clean.

our kids loved the pool and hot tub

breakfast is good. pool and hot tub open until 11 pm, and kids have fun there.

the pool was closed, but we were able to use the pool at a nearby hotel.

location was great. parking right under my room was perfect, especially because of the kids

weak wifi ( maybe cause of mountains) (+) there were sufficient outlets, and the wifi worked pretty well (+)stronger wifi would be great (+) plenty of parking & wifi good (+) wifi worked fine (-)wifi was a bit hit and miss (-)we often had trouble with the wifi (*) wish the wifi was more steady (+) very nice, well equipped, super comfy, great room, comfy beds, fast wifi (-)rooms were slightly dated but not a problem. wifi wasn t great.

staff, location, the keg, hot pool

the pool is small but good to spend time after the day trip with kids

the pool is small but good to spend time after the day trip with kids

nice hotel, good location, transit and parking facilities. great hot tub!

very friendly staff nice pool and hot tub

location could not provide early check in. i check at 3pm check out 8am

guest laundry a big plus

pool and spa fantastic

good price considering we got a deluxe king room with a spa tub

we were also happy to find a little coffee shop and bar on the premises, it was nice to sip a hot chocolate around the fire on a crisp winter day

spacious and clean and the afternoon smores were a nice treat, hot tubs are nice and the plunge pool was a good conversation starter between

right in town, very clean and friendly staff. spa outdoor is a plus.

breakfast and jacuzzi

the staff was laid back, chill, and unlike most hotels the breakfast here was amazing

funky and cool place, great bar and ‘food truck’ small touches like extra towels at the end of the corridor

fridge, microwave free parking on-site liquor store usb plug in charging station balcony offered late check

the convenience of the bar and liquor store in the hotel was awesome

the lobby / bar area has a very relaxed feel and has lots of games - giant connect 4, jenga, noughts and

they also had a sauna and hot pool plus coin laundry shared with the adjoining hotel

from kitchen fan all day and all night

we enjoyed the gym, sauna and hot pools which was obviously a big reason we chose this hotel

decent opening hours on hot pools and gym

clean and welcoming, pool area and gym very clean.

location is ok. rooms are nice. pools and gym are great too

thing that could ve been better was the wifi as it barely reached our building

wifi connection not very strong.

wifi was slow

wifi was very spotty and the tv had no apps or would let the google chrome connect

big and comfortable beds, clean bathroom, and wifi worked

the value for money. late check out!

requested late check out and it was granted

a couple days prior to confirm both the reservation and the fact that we are paying the extra pet fee

the wifi is not working well and the hot tub was cold.

wifi wasn t great in our room but it was nice to feel out of touch with society for a bit anyway

poor wifi and pools out of action

slow wifi.

wifi didn't work in our room , i tried calling twice but still was unsuccessful in connecting

we used the sauna and pool once

need to out in the snow in order to go to the pool and no hot tub beside the pool

kitchen was really good

contains fully equipped kitchen and fire-place, they will provide you with the wood free of charge

wasn’t there long enough to use the pool or bbq but was good to see that they were available if needed

the water park and outdoor jacuzzi overlook the mountains

gym, indoor park, pool all closed

to many kids in the outdoor pool couldnt relax

the time of pools,gym.and oven is too old.

spacious room and it's amenities and the pool facilities were excellent too

about a half an hour's walk along the main road from the hub of banff, however, there is a free shuttle service and bikes

frank loyd wright style stone building with a fireplace bar that features the best view of the valley

loved the bartender and the wonderful fireplace in the bar and the front desk staff

no elevator, no swimming pool 2

we used the shuttle service to town a couple of times which was handy

i was surprised the kitchen was equiped with the basic things we needed for cooking

the location, friendly staff, awesome outdoor hot pool and sauna with stunning views, conveniently located bbqs and underground parking

we unfortunately missed out on the pet perks of the room that they offer with pet stays (dog beds, bowls, and a toy) - however, after

full facilities with spa and pool

necessary facilities like laundry was near

bad wifi. chicken wings arrived with one half eaten

did not offer complimentary breakfast, room is small and dim, dont have a welcoming vibe, pay for wifi, does not have a decent countertop for coffee machine and ice

free wifi is good for browsing/watching videos

was surprised that wifi was offered because of the hotel's location, the wifi never worked for myself or my mom

internet wifi didn't work at all in the rooms

the maps and travel flyers are found near the indoor gym

nice suite. good supplies in kitchen. hotel shuttle bus stop as awesome!!!!!

everything. bar was great

loved the wood burning fireplace and kitchen

stuff nice lodge with pool, hot tub, fitness room & laundry room (everything with covid measures) nice appartment with everything one need (also with a

decent kitchen facilities for cooking, nice and warm inside

the kitchen tools were quite used and there was a lot missing (just one pan, no bowls, no spatula

lol the wifi was surprisingly steady and fast, hosts are kind, the kitchen had a table, chairs and a refrigerater, the cabin comes with two rest chairs at the terrace

cute little cabins and they had a kitchen to make your own breakfast and a fire pit for a late night

some repairs in the kitchen are needed to be done.

the gym should have dumbbells, the ventilation is super noisy in the hallway.

get to use the pool, but not the properties fault, new covid policies make getting an appointment nearly

the pool was closed due to covid19

breakfast till 11am was so perfect because we could then

laundry facilities were on site and a nice feature the

a pool would've been the icing on the cake

my room must have been above/ near the laundry room. i heard the dryers most of the night..

the inn has a self-serve laundry facilities which will be helpful for those on extended stay

a pool and slide for the kids and possibly a hot tub would have made the trip amazing

staff, from front desk and cleaning to the kitchen, was very helpful and friendly

to connect to the wifi, was a true ordeal

the room was great, the pool and hot tub were great, and the wifi worked well

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television can t connect to wifi. we can t use netflix and youtube :

full amenity kitchen

laundry onsite to use very cheap and machines worked well

pool still was not open

you so much for an early check in

property was dated and the kitchen utensils were lacking abit, we also had noisy neighbours for a few nights

wifi wasn't great, but we weren't there to be on our phones!

the wifi,,,,very poor...

the wifi signal could have been a little better but it didn t really matter that much!

wifi kept cutting out and it was hard to maintain a signal

thinking it was the wifi connection

pool, it should be so hot

best of all we had a fantastic morning breakfast which included lots of options for the kids and ourselves

the availability of kitchen and dining table.

our kids

we stayed in a standard room, but i would say it has enough space my kids to play and run around

view.facilities. hot pool. best service

the place was incredible and impecable prior our arrival the place itself was remarkable full kitchen very new confortable beds and the pñace itswlf makes you feel at home

the appliances were full size and everything we needed in the kitchen was provided including salt and pepper and spray cooking oil

for money, nice room design & colour scheme, complete kitchen - utensils, pots & pans, serve ware, ease of checking in, ensuite washer and dryer, ideal

fully equipped kitchen for all of our cooking needs

laundry on site

spacious room....comfortable beds. laundry facility available...

place, the pool and gym was great for our kids, good breakfast

unfortunately, we lived in the other building which does not have a laundry room and front desk

room was clean and comfortable, with a king bed, large spa tub, seating area, and small fireplace

code never worked when we came back from hot pool we had to stand outside for 10 mins then went to front desk to get her to help us even she was

that that's no pool

it was nice to have a kitchenette with table and chairs

so spacious, kitchen was really nice and its right for the family!

well laid out, comfortable beds, good spacious bathrooms, big kitchen

reastaurent and the bar is close by

we were fortunate in getting a spot near our room away from the bar entrance which we were told can get loud

the attached bar has excellent food, service, live music , big screen tvs and even monday karaoke

myself out of room after reception hours but helpful bar staff were able to assist me in getting back into room

we didn't mind the slight music from the bar downstairs, but we were the furthest room so i could understand why others might complain about

breakfast was amazing, and location was close to everything

room, service and breakfast was far better than expected with lots of options

hotel supplies soft robes and pool towels

more of a couples oriented location with a spa like atmosphere

it has such a homey feel to it, the staff are friendly, the room was amazing and unique and the breakfast the next morning is amazing

wifi signal was so weak it would not stay connected

the wifi is very fast, and they also provide a delicious cookie and black

wifi was completely unusable

the pillows were hard. wifi didn t work in our room.

wifi was non existent

was a nice well equipped kitchen that allowed us to cook when we wanted to

condo was spacious and well equipped with everything we needed including laundry

it's clean and the beds are big enough for all of us (4 adults and 2 kids)

we can cook meals, wash clothes, enjoy the swim pool

had kids ranging in age from 11-18 and all loved the pool and game room:) all staff were so nice

booked mostly because of the pool for our kids to play and only booked a 1 night stay - we were told by staff that we had to book a time slot

having a kitchenette. great pool/hot tub. nice games room and option for board games.

the pool, the staff and the location

kids loved pool and waterslide

the room was clean, the pool was great

wifi was not working

the wifi very slow, sitting area is so old especially up staires.

the room was quite spacious and clean. the wifi connection was reliable.

weak wifi

lodge is brand new & has great location. rooms are clean, staff is courteous. wifi is fine.

in a rv and the staff helped us a lot like finding a place for us to park our rv and brought us extra beddings to our door

it was very clean, kitchen was well stocked

we were there for five minutes when literally 12 kids under 10 arrived and treated it like a pool

comfortable and clean room with high quility kitchen applience, high speed wifi fast than we except

clean, nice scenic, full kitchen

minimal linen for fold out sofa which we needed to use. could not get wifi to work

wifi is actually terrible

pool, beds, wifi, food

wifi connection and when i asked for room cleaning noone came, they appologized and promised to

d found a stain on the decor bedding) - no housekeeping - spotty wifi

i would recommend this hotel and spa as a relaxing place to spend a weekend in canmore

is no conference room to hang out beside the lobby pool and spa was still under

i wish they had a pool or some spa area, which they are in the process of getting.

there was lots of parking and enough green space around for my dog to use the facilities easily

all of our bartenders were great

e of them feels like you're talking to jason bourne) * they don't fix their lousy wifi

example - room wifi signal is bad and connection keeps dropping costing you international data roaming charges

don't smile

everything is good expect the wifi is so slow.

they don't tell you which wifi to use and the password is hidden on the key card

clean and very comfortable. good wifi. plenty of tv stations. would stay again!

rooms were clean, wifi was available in all areas. restaurant was good value

wifi was fast

slow wifi / internet connection.

excellent wifi

convenient room with a kitchenette

) upgraded us to a kitchenette for our 3 night stay which was very welcome

, about 17 easy km to banff the hotel is older in style but lacked nothing , we had a room with kitchenette, well stocked a

shared little kitchen and breakfast area

locating was great, we had a little kitchen, the staff were helpful

great location very clean two hot tubs one pool . staff first class.

we have a fully functional kitchen with all the amenities, our very own in suite laundry machines with washing detergent replenished daily

gym was adequate, but wish it was a little larger with more equipment.

great view from pool

mix kids and whole family they already occupied ia unfair to othet guest as well and 1 manager or

the pool and hot tub desperately need a revamp

the personnel was not so friendly, and the swimming pool is really small.

there is a spa on site which is not affiliated with the resort but, you can do a day drop in and enjoy the

the hotel also has lots of facilities like a pool, hot tub, spa, gym

small pool, hot tub, wellness centre onsite

the outdoor pool and hot tub, the free underground parking, convenient location

they provided a washer/dryer with laundry soap & fabric softener which was greatly needed after 10 days traveling:)

after a long day of hiking we would loved some pool and spa time

i enjoyed the extra spa touches such as the oversized tub with bath salts and the robe and slippers provided

the kitchen is fantastic! also the laundry machine in the room is very convenient.

the owners and staff were very friendly and were very accommodating to give us an early check in

wish the kitchen or bar was open

breakfast not included. small bar selling parfait, breakfast buns but not open until 08:00.

drinks in the bar were excellent. very quiet in the villas with only 12 rooms.

the snack bar and coffee was great

no wifi

else, such as staff seemed to be too busy to be friendly, breakfast was not included, wifi was not open to the guests, location was off from banff and/or lake louise, etc

close to busy highway. no wifi. limited facilities in room with no kettle or hairdryer.

all in all, a lovely experience especially if you can take a break from wifi which we welcomed

wifi, cramped room considering the location of the bed