from valet, bar staff, front desk, pool attendants to house keeping

very quiet didn't hear no dogs barking or kids running the halls

this hotel to relax with my family after my cancer treatment and everything was an addition cost, pet fee $150, beach chairs $10 a piece plus umbrella $10 extra

the location, the gym, parking staff

anything was good i enjoy it didn't get my spa but i enjoy it

pool and the pool area was amazing

they were so welcoming and the pool had comfy chairs

the pool was very clean, refreshing temperature

pool is always warm

nice pool with man made oasis (sand, hammock and sitting areas)

amazing location. easy to beach, pool and many restaurants as well as shops

i had my 2 kids with me & thought we could go there for lunch or dinner at least 1 of the days but they could

beach, and bar all in one stop

great location. lemon bar is fantastic with great drinks and food!

louder group of people, lots of kids

parking, free coffee, free items to borrow free laundry use awesome staff

the size of the room was great . was nice to have a full kitchen.

free laundry facilities.

i loved having the kitchenette, free laundry and cupboard, all were unexpected

i kitchenette area was clean, very well stocked

breakfast was average, coffee could've been better, sausages salty

good breakfast

breakfast was good, nice selections

the atmosphere felt like you were right at home; from checking in, housekeeping, and the breakfast was great with lots of options and hot and freshly cooked daily

the breakfast in the morning had a lot of variety and was very good

fine but at 930 they ran out of waffle mix and that was the best part of the breakfast to start the day onange juice was water down stay 5

clean room quiet hotel nice pool awesome breakfast great employees

reception guy and the lady in the kitchen are very warm. they tried to help on each request.

stafe was friendly and breakfast was fresh and yummy

good we didn't want to leave so we stayed a extra night great hotel to stay in my kids loved the pool

convenience of the kitchen in the room, spacious bathroom and shower and complimentary breakfast

they can have better variety of breakfast

convenience of the kitchen in the room, spacious bathroom and shower and complimentary

breakfast options were great and all the staffs were friendly and super helpful

rubi the breakfast hostess, the manager eric and the evening desk hostess tori were friendly and welcoming

the grand kids loved it but wanted hash browns

the breakfast was not what i was expecting, a lot of starch.

excellent breakfast

there was hair on the toilet and the room the man put us in was by the pool so all you hear is kids yelling in the pool the breakfast was ok wasn’t hot but cold elevator needs

staff was awesome the room was excellent the complimentary breakfast is great

the tiki bar obstructed our view of the ocean unless u looked around it.

room was ready for early check in as requested

only thing i didn’t like was that it was me and my fiancé and 3 kids

either way, it's summer and my kids deserve at the very least a fun stay-cation

drinks at the bar were affordable

was top tier breakfast was great the views were superb bar and grill on-site was stunning i will be coming back from atlanta to visit again

clean and quite. very nice pool and pool deck.

the location was perfect, the pool was so much fun for the kids, the whole place was immaculate, and the staff was so helpful & very friendly

the staff providing the towels and laundry were nice and accommodating

breakfast was fantastic! enjoyed everything about the staff! the best ever.

being right on the beach, the pool was really nice, the beds were so comfortable and everyone was so nice

clean, best location at jax beach. my kids love the pool

the gym could use a bit more equipment

easy access to the beach and the pool and bar was very relaxing

i liked how our room had a separated area closed off with french doors for the kids to sleep with their own tv and couch fold out bed which was comfortable and provide privacy

2, would be tight for 3 or 4 it had sleeper sofa, nice amenities, spacious lobby with views of pool and ocean, on site restaurant was oceanfront with large open windows

the housekeeping staff comes every other day is not practical especially for a ocean resort with kids

breakfast was excellent with numerous choices for picky kids

property is nice and new , kids friendly , and they offer complimentary breakfast and good

the breakfast was good

pool was really small and not by the oceanside

great breakfast

was great, laundry onsite, breakfast, and pool

the laundry facilities were out of order

also the breakfast was amazing

wifi worked well and was quick

some of the manuals were missing in the gym, weight manuals.

great room with balcony kids enjoyed

good size rooms facing the ocean. room service was good.

pool too small ud83dude1f

hotel had an excellent gym, breakfast area, and room ambiance

the pool wasn’t open.

my kids decided they didn't want to share a bed and staff immediately helped solve the problem with a

are that they didn’t explain that additional fees may be charged outside of the deposit and pet fee and there was no invoice provided

the only issue we had was our window over looked the pool and kids can get rowdy sometimes

property, extremely up to date, kitchenettes, decent size refrigerator, filtered water, heated pool, gym, complimentary wine and

breakfast was ok, but not something my kids would enjoy

very well maintained gym as well, if you end up eating too many crepes though

kitchen

loved the breakfast and work out room

very clean, spacious room, nice layout, excellent front desk staff, and great breakfast.

kids complaint…

the small kitchen area was unkept

breakfast was good

24 hr swimming pool!

bed room & breakfast

breakfast was fresh & good

the breakfast was delicious as well

pool, laundry area, gym, and breakfast were really great

breakfast was amazing and different each morning

the pool was the perfect size for my kids

the breakfast was fair at best.

i was in room 119 next to entrance/exit and across hall from gym and elevators... very noisy!!

the staff was amazing, breakfast was very good, room was clean and comfortable.

laundry was on 2nd floor

kitchen /resturant was close

the pool needed some tlc. and i do wish they would reopen the restaurant!

staff, really clean room, pool was really great

no breakfast or pool but understandable with this stupid covid & stuff

pool closed due to winter, np

no one picked up room service phone after a 2 hours went down to order room service, no towels in the room had to

the pool view!

no room service

i was able to view the pool from my balcony.

did not use the pool although it looked beautiful

the bed was amazing, and the kitchen had all the comforts of home, including a dedicated work space, a really nice smart tv on a

the pool was closed for repairs and i was looking forward to it.

proximity to mayo, fitness room, laundry room, mobility accommodations, pool

the breakfast, the bathroom, and how comfortable the bed was!

hot varied breakfast selection. very clean

was very disappointed with the high noise level of the construction going on at the golf course

the spa is a favorite and worth spending a day there

from the golfing to the spa to the fabulous restaurants to shopping, it has something for everyone

golf course and staff

we enjoyed our ocean front room, lunch by the beach and the spa facilities are top notch

the location, breakfast, cleanliness, quality was great.

was very thankful for the shuttle to mayo

breakfast-great

breakfast foods should be replenished as they are emptied midway through the breakfast seating

the shuttle to and from mayo clinic was great

i loved the breakfast. the room was modern and clean. staff was lovey.

the breakfast bar was off the chain

it has a pool which the kids loved

great room, large tv, good hot breakfast, nice fitness room, 24 hour coffee.

the breakfast was amazing.

pool area at the lodge was small and not that attractive - should make deck area larger

beach views were amazing, room service good was delicious.

beach was delightful as was the adult only pool

room we were given, 308, is located right next to the adult pool

the pool was a small area and not that special - the deck area should be enlarged to accommodate more

pool view received parking lot view

the pool was not working

the pool was filthy and not usable.

liked the bar and bistro, was good, very convenient and good prices too

the pool could use some work and kept a little cleaner.

comfortable bed, great breakfast

awesome stay and bonus, the breakfast was great!

breakfast was not the best quality.

breakfast was a little limited due to covid but it was still delicious

fantastic breakfast and the kids loved the pool

kitchen sink handle was broken. unable to use sink. air conditioner and bed were good.

the little kitchen

the kitchenette vent was not working

it was a large room with kitchen. it was clean

no cookware in kitchenette. no ice machine

i didn't like the breakfast staff at all very rude.

n/a, don't eat breakfast.

the breakfast is better than most hotels

excelente breakfast, amenities, location and staff,

was perfect with a kitchenette

the fact that the laundry facilities were free.

the little kitchen and the bed and pillows were great!

the fact that the laundry and gym were connected made for a great opportunity for a workout while waiting for the

nice to have a kitchenette, which we used after bringing dinner in, as we arrived late

summer time and the pool closed before 9pm

the hotel had ev chargers for vehicles

the sleek modern design of the lobby, bar, pool and rooms were so

everyone was nice and accommodating, the hotel is clean and the gym is great

everything is brand new. conveniently located. the pool was amazing.

great bar, lounge area, pool & rooms

clean, quiet, and breakfast. bed and pillow comfort were fine for us.

breakfast perfect and location very good

lobby just like university cafeteria, calm and clean place to do my work whiling my kids were sleeping in the room

kids were running above our room until 12 am

so my kids didn't get to have pancakes

was hands down the best breakfast experience i have had at any hotel

the complimentary breakfast was great

modern, friendly staff, beautiful lake view deck, great breakfast, comfortable bed and

$75 pet fee for a

the pool is ideal for the kids

a restaurant and fitness center/gym would be wonderful, especially for longer stays

good kitchen ammenities and refrigerator.

and maybe paper towels because there was a kitchenette

it had more of a cot for a bed frame, fridge was stained/ dirty on top, kitchen unfurnished (did not know before i went so i had to purchase while there- no pots, pans,

had a blood stain on the sheet and a comforter the kitchenette was really dirty where the exhaust fan is at , and also the bathroom tub drizzled water

crowded breakfast area- sports teams taking over common areas.

clean, awesome staff, safe, great location , exercise room, outdoor pool

i like the pool and the staff is very nice

kept room, breakfast bar is impressive, accommodated our early check in

spacious rooms. comfy beds. yummy breakfast

extremely weal wifi. this was a

wifi was working the night i stayed and the front of the hotel is near a road/highway so i can be

bed was comfortable, room was large. wifi was speedy.

i am never able to connect to wifi

had very poor wifi, told the desk and was told no other complaints

pool was safe for the kids

we were able to use the laundry facility as a last minute need and were very grateful that we had the option to do so

breakfast!

friendly, courteous, and great hospitable staff! breakfast was fresh and attendants were nice :)

thing that sucked was the kitchen area in the 2bdrm suite, inside the stove was dirty , microwave handle was broke

it had a pool

pool and adult amenities closed too early!!

pool was too small

pool looked green.

it was really sad that the pool area was closed due to covid.

friendly staff, amazing continental breakfast!

liked everything about the room was clean pool was open staff was very nice breakfast was

like the location & the deal i got on the room with the spa tub

breakfast was excellent

the pool area had trash in it and could've been cleaner.

we could even walk to get ice cream, which my kids really enjoyed

pool and hot tub were amazing

pool and hot tub could have been looked after and cleaned better.

nice pool

my kids found hair in their food two days in a row

breakfast was not very good. there are not a lot of choices to eat breakfast.

were most gracious, efficient and professional in their actions, from the desk people to the breakfast staff

breakfast could use more options.

everyone was so nice, and even coordinated a shuttle for me

breakfast was fantastic

no self serve laundry facilities but they do offer a laundry service

location, breakfast and bar was nice and the views are amazing

hotel is nice but no laundry facility which is nice when you’re traveling for work purposes

did not have a business center or guest laundry - both of which were listed on the website - we would not have booked this if your

no self serve laundry or complimentary breakfast no deal breakers

breakfast, nice pool, great locations to restaurants and shopping

think the pool area where you keep the towels good have been somewhere else because ant's was on the towels

i liked the in hotel bar and restaurant layout

under the tv so u could relax instead of sitting in bed up right an leave was in the beautiful pool u can see i need

no breakfast bar free during your stay

like the fact that our room had a full kitchen, there was a free delicious breakfast provided

the kitchen area in our room had a bit of syrup still stuck to counter tops and even chairs.

very good breakfast

pool area was clean and everything worked

exercise and laundry facilities

i could have used hotter water at the kitchenette sink but it wasn;t a probleem for me

laundry room on site and we were able to change out dirty linens/towels whenever we needed

clean and well designed rooms and set up (laundry etc) for the traveler who needs to be careful with money

the kitchenette was not wiped down nor sanitized nor cleaned

you get a nice hotel room with a kitchen and a bathroom, towels, and a good wifi connection

laundry

only stayed one night, but noticed a pool and fitness room also

ants in the kitchen

the pool was kind of small and the kitchenette was outdated a bit, but i was still happy.

huge room with lots of space and kitchen

the only thing, when we were in the pool, we smelled gas, like a leak or something.

apartment style rooms with full kitchen

laundry washer didn’t work

the rooms are amazing having the kitchen and washer and dryer was very helpful

clean, staff friendly and room included a kitchen and washer/dryer.

gym, kitchen, friendly staff

hotel has gym and a coffee and sitting area which is nice

the staff was amazing and offered me late check out as they knew i had been driving all night

the laundry facility was clean, the kitchen in the room was well-stocked with cookware/diningware, and

all the facilities including laundry and gym was great

the bar they had was also closed

indoor pool would’ve been nice, but it doesn’t take away from the overall experience because the

breakfast could be improved, no wifi in the gym neither in the swimming pool area

breakfast was a bonus, as well as pool and gym

the breakfast area is really small. breakfast was okay.

great staff, beautiful facility and amazing pool

the gym was one of the better gyms i’ve seen at a hotel

the breakfast was great!!! the location breakfast was serve at was very spacious.

only complaint is we wanted to get into the pool but we were too busy during the daytime and the pool closed at 9 pm

nice pool

i liked the kitchenette, although i didn't use it

the air conditioner worked great and i loved the kitchenet.

bed comfortable and kitchen there

place cheap online rate pets allowed small pet fee laundry on-site with one fre wash n dry staff great pool view nice

need to wash your towels (hotel towels) in the laundry $3 per load and $3 to dry, there is no breakfast available and you need to throw your own

the wifi reception wasn t the best

not clean, noisy, expensive for what s provided, tv old and had lines, wifi is not secure and got a virus using it

wifi had no protection password i left at 8am came back at 8pm and the room was not cleaned call

the wifi worked efficiently, front desk clerk was great, and the value

good wifi, comfortable beds, plenty of pillows, a/c was exceptionally cold

great breakfast and hostess who sets up the breakfast area was very cordial and helpful

3 nights continental breakfast was ok fair amount to choose from gym small but useful,clean overall close to gas station plenty food shops in area staff 5/5

room was nice & clean. breakfast was good!

laundry room was out of order, we were staying here because we lost power during the hurricane and

50% of the gym equipment was inoperable

pool and customer service

price, value and safety. free wifi, great pool and free continental breakfast.

question said what did i not like uummmm if i have to say no breakfast wish there was i would say wish tv was bigger with better channels but i brought my roku

breakfast was very very

the pool was very clean, the parking lot was clean, linen wàs spotless.

nice laundry facility and nice staff

everything was good i didn't have a problem wit nothing just wish for a inside pool..

check in, you are responsible for anything you may want or need from toiletries to doing your own laundry even towels and bedding

she also has a blatant disregard for providing quarters for laundry

pool was not open

my niece and nephew loved the pool

also, the web it was showing breakfast, and pool but no services were available

the pool had all kinds of leaves and bugs floating in it

the pool was lovely, and i enjoyed myself

convenience of my room to the pool and the front office

the bed had bleached stained covers, and smelled of laundry left in the washer a few days

they have a coin laundry room on site

the laundry room needed a key and had no windows

unfortunately the pool was not in service

marijuana in the place(i didn't feel specially when i took me late to do the laundry someone strange called me

kept clean and smelled very clean, the only thing is the pool is closed

neil the new young lady with the red hair i didn’t get her name ouuu and the house keepers and laundry staff ms

there’s only one floor for laundry

there’s only one elevator that works and i wish there was another floor for laundry

covid is active atm, the pool and some other services are limited or closed

the room, bed, tv, water pressure in shower, kitchen, and how it is energy efficient

are no dishes in the kitchen

also, there's a full kitchen but no equipment, paper towels, utensils or anything so be sure to bring stuff with

wash house available and gym

a nice large room with a couch and large bathtub and even have attached somewhat kitchen size

i love the staff. i enjoyed the cleanliness. and the breakfast was on point

it was a very nice room and clean. also the breakfast was very good.

pool was very clean

the pool could have been a little more cleaner, clearer water

and i wish i could remember the name of the sweet lady who served us breakfast

imaginable thing for a traveler's bed-bath-living room-kitchen needs and comforts were provided by this hotel for us

loved the set up with the suites and how they had two separate rooms for us and the kids and spacious

that it does have a two bedroom option so you can have that privacy if you are traveling with kids and boyfriend or husband you can have that privacy it was clean except for under the

breakfast wasn't the best. i've had better quality at cheaper places.

breakfast was a nice convenience, and the place was very very clean and new

they then put me in a better room with a balcony overlooking the pool

the pool was nice and clean

the pool was not clean. it had bugs and stuff from the trees in it.

the bar and also the pool could have been cleaned but over all i enjoyed.

the room was a nice change, had a small balcony overlooking the pool area.

i want refund for laundry, room service and pool not working

also, reported no plastic bag for laundry first morning and it was never replaced

a muffin, a fruit snack like school kids get, and some coffee and juice (which was very satisfactory)

breakfast

pull out sofa had blood stains on it and no sheets to cover for my kids and springs were coming through

clean room, staff friendly and helpful. full kitchen and kitchenware.

quick check-in, pool area made it well worth it

spacious rooms, love kitchen and sitting area

the gym and he laundry facilities were good as well

booked this hotel not only for the location but the fact that it had a pool

cutting on and off, asked for maintenance or someone to fix it but nobody came…people in the pool at 2am made it difficult to sleep because they were

breakfast was served to you to avoid touching and self served food was well covered

breakfast was delicious and it was fresh and hot

clean room and awesome breakfast

the pool dirty and cleaned while i tried to use and hot tub ph wrong and we could not use

i enjoyed the coffee. and the lady severing was nice. i also enjoyed the gym.

person in charge of the breakfast too limited into serve the breakfast

bed was nice pool nice satisfied with the location close restaurants and shopping

pool clean

breakfast could have been better

pool was too small and right beside the parking lot.

pool not indoors

pool was too small to want to swim in it, had to pay tons for a roll away for my 10 year old, and

staff, very nice breakfast buffet, solid gym with cardio and weights

i found the pool really cold!

the pool and the friendly people checking us in and out. but was unhappy no breakfast.

they may get more additional food comments if they modify some of the breakfast items

the breakfast was great

they offered free internet, and free breakfast

they pool is cleaned everyday and was very pleasant

their laundry room was high priced and the ice machine was always broken 3

professional staff and housekeeping etc, location, on-site laundry, close to local transportation if you need it

the laundry comes back still stained and dirty

kitchen and the mattress seemed new

the toilet and kitchen sink was dirty and roaches been on the bed

laundry room

sink in kitchen dont run and roaches are bad

i was expecting a kitchenette and it did not have one

the mexican restaurant in the hotel. huge parking. walmart nearby.

got in early check in process went smoothly

no free breakfast

wasn't impressed with the skimpy breakfast fare, or the dirty walkways, or the people hanging around the parking lot

of loud noises from highways, noisy guests, workers, and laundry room

doesn't have a laundry room

complain , for the price , location and they offer coffee and light breakfast

it don't have wifi or a pool they also false advertise and made it seem like they had wi-fi

impressed with the breakfast

didn't do the breakfast i work 9pm until9am

no breakfast due to early departure

the pool isnt open

there was free wifi, that i used to watch movies via netflix

wifi exceptional

hotel bar and restaurant even though it can stay open another hour to

again, check in process wasn't smooth, had to wait to get linens for the sofa bed with tired kids late at night

don t like the pool was in the front of the hotel

while it was nice to have a gym available, the stationary bike as well as the ellipticals did not work

staff were friendly, especially the breakfast crew

i wish the pool and hot tub was inside or had a covering so that i could enjoy them.

the pools were clean and the gym was nice

there needs to some maintenance done on closets and in kitchenette.

river view choice this one because it offered free wifi

wifi was flaky at times with all the conference attendees

no wifi info was given to us and we didn't locate any information in the room

no info to get wifi

linens dirty, carpet stained, wifi not user friendly, location is kinda sketchy

mini kitchen.

the breakfast lacked protein. the laundry room had not detergent dispenser.

a full size fridge for my special diet, small kitchen, comfortable bed, enough hangers, separate tables for computer/dining

and close to downtown, either walking or via sky rail good laundry

a great breakfast selection just coffee and muffins but i guess the kitchenette is an option to use and the side door lock was broken so you had to go all the way to

only small complaint i have is that the wifi wasn't complimentary

wifi in spots was weaker

the shower in our room was more than extremely difficult to turn on and regulate the wifi situation in the room was consistently unavailable

good wifi with your

smelled, beds were uncomfortable, had to pay for wifi and the breakfast room refused to serve us at 1135 am

location, good breakfast, and amazing staff

breakfast was delicious

the next morning we enjoyed a great array of breakfast options at the hotel itself from strawberry waffles to turkey sausage

this includes the front desk, the cleaning staff and the breakfast staff

gym is out of service

then we couldn't connect wifi

ich was my purpose in being there)

beds were not comfortable, and the wifi was deficient for a work trip

the free wifi was not working well.

great free wifi

the bar and the amenities.

they try to accommodate with early and late check ins and late check out times

she was able to give me an hour-early check in which i was grateful for and clearly communicated that they would clean the room

e bryan on reception and gladys on bar and restaurant

the pool and gym were added bonuses

breakfast was decent

great staff, good breakfast, friendly and helpful

the breakfast was also continental and very very delicious

clean hotel and the breakfast was excellent

great location! the staff was excellent. breakfast was great!

absolutely loved the kitchen! comfortable beds and clean sheets.

the pool and firepit were great to have as an option to sit by when we were back at the hotel

room and kitchen very, very clean

bed wad horrible. very firm and stiff. the bar downstairs was kinda loud late at night.

pool was definitely a vibe for sure! the view of the lake and being on the top floor was bomb