nice owners, really helpful and cozy rooms. breakfast was delicious!

the staff were very friendly, the complementary breakfast was delicious!

amazing place very cozy, friendly staff, great views. breakfast was delicious

the gardens are luscious and the included breakfast is amazing

the stay comes with daily free breakfast included and it was great

the location is very good if you need to park your car inside the hotel parking and walk around

we requested parking on site and it worked out well

there is parking inside for guests and a beautiful

the hotel provided wonderful hospitality and served a delicious breakfast

breakfast was great. location was good as well.

breakfast was fantastic and the chef amazing

they drove us to and from the center of town at no charge did our laundry in just a few hours and even gave us a gift when we left

breakfast was free but they did not tell us which meals were and which were not free so we

clean, comfortable bed, good price-value ratio, and i really appreciated the possibility of early check in after a long journey

wifi was not working during our stay

the wifi connection is bad when you are in the back rooms.

, in other comments wifi and not enough coffee at breakfast was critisized

wifi. very slow. even personal data is slow. i got at&t

there was mold on the walls in our room and the wifi had poor connection

great location, comfortable beds, good wifi! staff we friendly and rooms were cleaned every day.

the room was a decent size, the bed was comfortable, wifi worked well, pillows were decent, location was great

the breakfast was delicious

the breakfast is also really good value for being included in the room price

the location is perfect and the breakfast was great

delicious breakfast included

we had a busy schedule and they made sure we had our breakfast before leaving as well as always answered to all our questions and gave us suggestions of

wifi is decent if you want to work and there is a restaurant at the front of the property which

a clean room, a comfortable bed, a decent wifi connection

were very accommodating & allowed us to add another night in a different room for better wifi

as a digital nomad, the wifi worked perfectly

strong wifi and just a short walk from the centre

decent wifi clean helpful staff

the breakfasts on the patios - yummy and beautiful

maybe just a little menu to order breakfast items.

also, the breakfast was delicious

julisa was amazing for helping us with tours and made a perfect breakfast

for this price i would expect a better breakfast. it was pretty basic; bread, fruits and coffee

wifi could ve had stronger connection.

2) there's no working wifi

we had wifi as well

the bad wifi.

the wifi works great

wifi was very stable and fast

good wifi pretty bedroom comfy bed helpful staff - readily available

clean facilities, friendly staff, comfortable, and great wifi

coffee - quiet and great view from the roof terrace - big room, fresh bed sheets, tv, great wifi, comfortable bed

i enjoyed breakfast too

very good location , very good breakfast , great service from the team .

the breakfast is great

the staff was super friendly and breakfast was delicious

room was clean and the breakfast was very good

friendly staff, great location, great breakfast

good hot breakfast eggs, beans, plantains, assorted breads juice and coffee

breakfast was extensive and lovely, freshly prepared every morning

breakfast was great

perfect location and lovely breakfast. clean and comfortable bedrooms.

breakfast was good

the breakfast was tasty and the rooftop bar was excellent

would have given this place 10/10 were it not for the loud noises coming from the bar downstairs when i was trying to fall asleep around 10-11 pm

there is a nice terrace where you can eat your breakfast and watch the volcanoes nearby

the views from the rooftop patio are breathtaking while the bar and restaurant is of the highest quality

full size kitchen with everything i needed

room did not have a window to the outside but rather into the kitchen which was not made clear online

big kitchen (but i never used it)

the shared kitchen is very well equipped and clean

the kitchen, the balcony and the other roof gives enough space to feel at home if you want to cook,

great coffee and breakfast at the cafe cafe just 2mins away

are basic but clean, smells like fresh laundry as soon as you enter

the breakfast was delicious

breakfast was very good

excellent breakfast.

the wifi is almost unusable

horrible wifi

wifi was sometimes down

wifi, it was a nightmare to connect they start to play very loud music at 7 am when they start

there was a wifi zone in my room, but i didn't really have much wifi coverage in my room

location is good, breakfast is great. employees friendly.

from free umbrellas on rainy days to reliable wifi, everything met or exceeded expectations

poor wifi signal, smaller pool than what i expected, no gym or sauna area.

get told much information by the staff on arrival, for example the wifi passcode or where the pool was

wifi in rooms could have been better

large, clean room, good wifi. good breakfast.

they also offer a laundry service which was quick and well priced

laundry service was clean(after volcano hike we really need this

they offer a laundry service, and have complimentary tea and coffee for most of the day

appreciated the early check in (free) as well

free filtered water and coffee/tea facilities friendly staff paid but very quick laundry

the beds, showers, ambiance, wifi and daily filtered water were great

the wifi was also difficult to configure and then was slow once connected

t working in room 204)

no wifi connection in the room

reception

- wifi in the budget room is a bit weak

wifi worked great

with everything in walking distance, nice sunny terrace with fabulous views of the volcanos, good wifi, comfy beds, free drinking

facilities were great, we used the kitchen a few times, the showers were hot and powerful and the wifi was good

the wifi didn't reach my room.

wifi speed is really slow :-

the wifi is kinda slow.

wifi in the rooms does not work, breakfast is not too extensive but a nice bite.

nice colonial building with spirit, clean rooms, good wifi and very tasty breakfast.

my only complaint is the weak wifi. bring a sim card if you need to work...

wifi. variable. dropped al 3 of my devices frequently.

wifi in my room

all three rooms had weak or almost zero wifi coverage

poor wifi

wifi worked quite well :)

setting and breakfasts, very quiet and spacious rooms, very centrally located, off-street parking available

great breakfast

the room was huge, the breakfast was awesome and all the staff exelent

the breakfast was great

hotel is well-maintained, the rooms are comfortable, and the breakfast is excellent

also, their laundry service was fast and did a good job for a fair price

staff were helpful with all our questions, organising tours, laundry etc

the pool with views over the vulcano was a great addition

the pool was clean and had a mix of loungers in the sun and shade

rated it higher had the staff not wasted an hour of my time by saying clothes i gave them for the laundry were never given to them (they were)

it had the added benefit of having a massage spa right in the lobby of the hotel which we used extensively

the ladies serving breakfast were so lovely and polite

the hotel’s restaurant is fantastic, as is the spa that operates out of the same building

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk was excellent with

defintely get a massage at the spa after you hike acatenango

also they charge 40q a lb for laundry which was literally outrageous

wifi was not working in the room, it worked fine in the lobby area but it wasnt connected well in

very patchy wifi and very noisy outside the rooms in the evenings and mornings.

location, staff, a/c, wifi, breathtaking views from the terrace, free delicious breakfast to start your day, safe

the wifi worked really well

wifi wasn't good at room, very bad reception

delicious, fresh breakfast. beautiful old spanish style rooms with many private balconies.

pool is small but a beautiful setting

rooms were beautiful & clean views from the pool were great & they treated us with so much kindness for our wedding night

beautiful rooms and amazing views from the pool. very nice staff.

pool is much smaller than expected and not conveniently situated

wifi works

location, strong wifi, hot shower

wifi worked well in our room next the the kitchen

caused some issues with hot water, no wifi and most of the last day in the dark

location - very central, super friendly staff, good wifi and hot showers, clean and more importantly spacious

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

i was literally placed right next to an open laundry room which felt like i was at laundromat with all the detergent

the laundry service shrank/damaged my clothes beyond repair

couldn’t do laundry because it was saturday night and there is no laundry on sunday

they offer laundry services for 3-6 euros, depending on the load

the laundry service ruined our clothes, which although was not the fault of the hotel, the manager did

staff friendly and helpfull kitchen free of use terrace with amazing view on volcano

great location. lovely staff. laundry was done very well.

there is also a nice kitchen area and the terraces are nice to sit out and have breakfast

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

there was a broken window that didn't open and one window that opened into the laundry room

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

great hotel, good location and cheap laundry service !

the location was fine and the laundry service offered was good.

the roofterrace was amazing. very good breakfast. the staff is very friendly.

the place it’s beautiful, clean and the breakfast was delicious

we used the laundry service the hotel recommended (and is affiliated with) and one shirt was damaged

good location, breakfast was delicious, clean

i particularly liked having breakfast with a volcano view from the roof

breakfast is ok, wifi works, some of the staff speaks also english

re like a paddling pool for children), wifi did not reach bedrooms which is very annoying

room doesn't have a/c, and the wifi reception doesn't work in the room

no wifi or phone reception in the room

and lastly wifi was often patchy in the bedroom, maybe because of the thick walls

wifi wasn t working

the location of the hotel was great. wifi was great. comfy bed. breakfast was good.

wifi was terrible if there was any signal at all

no wifi in room

the wifi didn t work

very easy on early check in

we also benefited from an excellent (and super, super fast) laundry service for a very reasonable price

great price for doing laundry

quality cotton bedding and there are laundry

good customer service resourceful and friendly my laundry was done ( for a fee)

the kitchen was excellent and very handy, and the rooftop garden was beautiful with amazing views

placed next to public coffee and laundry room

all comfortable, shower decent, lovely courtyard, great roof terrace (amazing views), kitchen with fridge etc

staff was helpful to arrange for expedited laundry services after an outing to acatenango

there is a shared kitchen you can make some oatmeal or instant coffee

the internet or wifi service is very bad

wifi. breakfast. service.

the wifi is very slow

super nice staff, good breakfast, quality of sleep, fast wifi, plenty of plugs, great location

no coffee for costumers, wifi signal very poor

rooms are clean and spacious, staff is kind and helpful, breakfast was good, wifi was good

we loved eating breakfast in the garden

beautiful place! i absolutely loved it! wonderful staff, facilities and breakfast!

great (included) breakfast in courtyard

my friend is coeliac and they provided gluten free pancakes for breakfast which is unheard of in most hotels

location and good vibes. bar open in nikikot.

there's a restaurant and a bar at the hostel

they offer free coffee (you have to ask for it) and there’s a bar here at night that offers great drink prices

i emailed before checking if we could have breakfast at 7am because we were climbing acatenango at 7

the “continental” breakfast isn’t continental by american means (in usa a continental breekfast is an included

acantenango, perfect morning sunrise view and morning coffee, perfect owner, increadible breakfast, center location, perfect ambiance, home stlyle decoration hotel, peaceful hotel, quite

breakfast is perfect

beds were very comfy and a nice view for breakfast

lovely breakfast on balcony

breakfast was huge

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great views of the valley

ensuite bathroom, fan and outlets and wifi provided, not much could be better especially for the value

good wifi

great location, good wifi,

wifi didn t work from my room. i had to go the lobby.

the free wifi is reliable

the wifi can be spotty inside the room but i left a staff member know and they fixed it!

wifi was intermittent

slow wifi and bad connectivity in room, hot water takes long

maybe the wifi reception was not the best in our room, but everything else was great.

even though we didn’t use the kitchen area, it was very big and well equipped

gym is a few doors away, rainbow cafe is across the street as is el deposito an excellent bar eaterie

breakfast was poor, room not ready at check in time, coffeeshop and bar not open...

the bar at the front of the property was nice too

like the location, kindness of the staff, peacefulness, spa massage fantastic, style of the building and spacious rooms

internet in my room didn t work, i had to stand by the door to catch wifi

great wifi

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

om 23 if i remember well)

wifi is basically nonexistent

bed was a little hard spotty wifi

great breakfast, friendly and helpful staff. good and stable wifi, always clean.

at first i thought the wifi signal wasn t great, but i used it with ease after jumping on and off a tethering device i

wifi worked well

wifi in bed, but if we moved close to the window, we could get a connection

they also offer meals, laundry service, and airport shuttle although all three are extra cost

she even offers delicious breakfast for low cost

owners were so nice and the breakfast was wonderful, especially the yogurt, fruit, granola parfait

the breakfast prepared was homemade, authentic guatemalan cuisine, and very delicious

amazing vibes with melody and her mom taking care of everything from breakfast/food to laundry

the wifi can also improve a bit

very weakly)

wifi worked 100% of the time

wifi was a bit weak.

the wifi was non existent in the room, will need to improve that.

wifi was a bit slow

in each room day staff were nice & spoke english good location, a few blocks from the main park wifi was mostly good - not lightning fast, but i didn't have problems with doing zoom

great hot water shower, amazing linens and excellent wifi

cold a/c, good wifi, great hot showers

wifi worked poorly, with frequent disconnections

the bedroom had high ceiling, tv, ac, free wifi, hair dryer, safe, desk, small table and chairs

and steady wifi

wifi terrible

beautiful place, large and safe parking lot

room service finished at 9:00 pm, maybe until 10:pm will be perfect.

cable tv and good wifi in the rooms

a bit hot when we were there but they had fans, good wifi

the room was spacious & i found the wifi to be strong enough for streaming

the wifi signal was weak.

room, clean bathroom, comfortable bed, wifi strong, good location close to alot of restaurants, stores and spas if you are looking for

the wifi was weak - we could scroll the web most days but not take video calls

wifi didn t work, beds were uncomfortable, tried to give us a cheaper listed room than the one we

wifi sucked

wifi works in the room

limited facilities like no spa or pool, bathroom could have been a bit more spacious

the staff was excellent and we were even able to utilize their laundry service which was super helpful

staff was very helpful and accommodating including with late check out during a busy time

allowed us early check in, luggage storage, airport pick up and drop off

in house laundry service was quick and convenient

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service for the minor inconvenience

good value for money, nice breakfast, very good wifi and great location.

the wifi was pretty terrible too

wifi didn't work, property was locked at all times and sometimes the front desk person wasn't there

when i asked for the wifi password, again he was very rude and took my phone out of my hand to enter it, which meant i

the wifi did not work, the room was dirty, the upstairs lounge blasted disco music until eleven or

wifi was awful

services, romo, wifi

great pool. the staff is friendly. the rooms are very clean. the wifi is good.

- comfortable beds, clean rooms - breakfast was really good - great wifi - all in all this place was great

beautiful garden and play area for kids too