you can use the kitchen facilities which was great

light switch for kitchen overhead lighting not readily visible as it is behind micro-wave

fully equipped guest kitchen and laundry room

breakfast, friendly helpful stuff, laundry possibilities and all of that in a stylish old house close to downtown and the castle

staff very welcoming, friendly and helpful, self checkin went smoothly - access to kitchen & laundry excellent

i liked the adults only atmosphere, the impeccable service form all staff and the fabulous three course

little adults only boutique hotel with lots of character

the spa like bathroom was very nice and the food was excellent

will want to try the spa bathroom next time for fun

booked a king room with a spa bathroom in the bessborough building for our 34th anniversary

but felt ok leaving it with video servalence in place staff was very accommadating asked for early check in said would do their best but was welcome to leave car before check in but early

outlets, ice machine, laundry, and some lights in the room were not working

laundry machine available - used and worked well

staff were very kind, and allowed me to stay for a very late check out with an extra charge

guest laundry worked well and was easily located

i was pleased with the morning snacks and everything was in working order at the pool/hot tub

i had booked a room with two double beds and a kitchen and when we arrived we were given a king bed with a kitchen

there is a pool in a hot tub and especially like the location

i usually park outside with all the flower bushes/trees because of the size of my

allowed late check out with zero hassle, no late fee, kept housekeeping from knocking or rolling noisy

including the great kitchen

the staff were friendly & accommodating, there was a guest laundry on our floor which was great

also laundry facilities on nearly every floor, ours was just outside our room very handee

we definitely appreciated the ev charging available

a nice surprise was the laundry facilities, self-serve washer and dryer

complimentary laundry which was a huge bonus, because i was there for a hockey tournament where there wasn’t

the motel manager was very helpful and the motel had guest laundry facilities

full kitchen & accomodating staff, and laundry available.

good value, close enough to downtown. they were cool about early check in and late checkout.

no laundry facilities on site, despite being implied on listing

kitchenette had adequate crockery, large coffee mugs, cutlery and pots and pans

only think what you can improve is install the hoodvent in the kitchen, during the cooking i was scared to turn on the fire alarm

kitchen supplies were adequate

kitchenette has no dishes.

had stayed at the arbutus last year with my sister and we had a lovely suite with kitchen

very clean , perfect location ! friendly staff , cute bar and restaurant in the hotel .

a lot of space and privacy, excellent for kids

restaurant and bar were fairly priced with good food and beer

staff in bar and restaurant the best

friendly personeel and the kids loved interacting with them

that they put me right beside the pool

the location, staff , communication & pet fee

the early check in

i was offered an early check in without even asking

we spent time in the pool and hot tub

renovating this unique place and in such, the pool/hottub was not available :( nor was the guest laundry (we just hung things up to air dry) the parking also was a wee bit cramped, but doable

spa pool

we loved all the ammenities including the pool, hot tub, dauna, waterslide, record player, board games, ping pong, wii and skateboards

i had kettle in room and that i knew ahead of time i had a stove top and kitchenette

the room has kitchen supplies so you’ll save money if you cook your own meal

reception staff, yummy burger restaurant next door, excellent cleaning staff, small but decent gym

not a single bar to hold onto

and pet fee is a flat 20 bucks no matter how many pets

comfortable, great service from front desk personnel, gym was adequate

coffee bar was great, 24 /7.

appointed historic bed and breakfast walking distance to local downtown attractions

spa bathtub was a really nice treat, especially for a pregnant lady

also the breakfast was amazing

my wife and i booked a king room with the spa bath and it was such a relaxing stay that night

spa in the rooms

find the gym n wish there had been telus instead i was un happy coz i couldn't get internet in my room with

clean suite, amazing kitchen, bathroom, loved also the comfy bed

swimming pool not yet open

kitchen. friendly staff. restaurant/bar on site. clients laundry private patio

was a long weekend and my patio was on the first floor so close to the swimming pool

the pool was, unfortunately, out of service when we were there.

laundry on site

a number of parking spots were taken up by bar patrons

has a pool and small gym nothing fancy but huge bonus to have on site

not expecting a full kitchen with dishes and pans, coffeemaker and tea kettle, and a toaster

price was very good, and i didn’t expect the room to have a kitchen in it

else, laundry facilities avail

no need to bring cooking wares as the kitchen is fully stocked and available to use

the breakfast was awesome

we loved having access to the laundry room and were sorry not to have been able to take advantage of the free e bikes

have a nive gym and everyone was very polite

lack of parking in front at night due to bar clients.

fairly quiet except for saturday night after the bar

hotel looked like it was falling apart the gym was under constructio and the pool was outside

easy check in , late check out

convenient and hand ample parking space

very responsive staff. very functional room. great patio off room good parking. good location.

staff were lovely, easy parking.

bonus points for free underground parking and an on-site restaurant

plenty of parking

the pool and gym.

location of hotel in proximity to casino was right on edge of being a comfortable walk

the gym was nice and the pool was good although a bit small

the kids loved the stay

our kids love having the pool and it was always clean.

maybe a bit more parking availability but otherwise everything was great!

clean , nice decor, free parking

the staff are incredible, the hotel is nice and clean, the parking is super convenient

quiet rooms, friendly staff in the hotel section, very courteous. great parking.

everything. staff is super friendly and helpful. nice rooms. free parking. good coffee.

i am celiac and for breakfast every morning she freshly baked gluten free muffins

breakfast was awesome. it was a home away from home.

breakfast was great. the view of the lake breathtaking.

made me delicious breakfast

exceptional views, cosy fireplace and homemade granola and muffins for breakfast

the breakfast and connected pub were wonderful

convenient to the airport. good pub. comfortable bed. breakfast included.

grab bar in tub was in a hopeless position!

bed, linens, pillows comfy and an old metal tub that kept my bath water hot :) the breakfast room attendant was wonderful: friendly and attentive

left before breakfast but the bar area and restraunt in the evening was very nice and busy, good food also

the larger room had a nice kitchen in addition to a roomy bathroom

kind staff. use of good laundry facilities.

good facility, with laundry, ice machine and vending machine

big room, with extra kitchen. friendly staff. good price/quality ratio

a white spot in the same parking lot

one and only area for improvement was lacking kitchen supplies

accommodations, staff, ev charging

really enjoyed having a kitchen to cook in and comfortable space to relax with the family

cabin had everything we needed; a full kitchen, including glasses, dishes and cookware, private grill, and amazing view

kitchen didn’t have any food storage containers- but that’s to be expected from a cabin

plenty of parking and close to our room

- 5-star food and drink at the bar - free parking

and the parking is free

two comfortable chairs in the room and balcony. free parking.

we were able to find a parking spot in their parking lot, checked in early and ate a delicious dinner at the pub

once you get to town there was an abundance of two hour, free street parking stalls

parking was easy

was great, i got a parking spot right in front of my room access

we pulled into the parking lot to check in, i got a great feeling

friendly hosts off street parking close to centre comfortable room

hotel is great for large family. no pool. but on site restaurant is a nice option.

loved that they had a room available that could accommodate me, my husband, and 4 kids

2 adults & 2 kids , $ 60

clean hotel with amenities that would be great for families with kids (game room etc) which we did not partake in as we only stayed one night

we loved that our room had a separate bedroom and kitchen, even with

basic continental breakfast. good selection of yogurt

beauty of the ocean view from your bed, the light breakfast provided in the room, no need to rush any where

ev charger in parking lot is very nice.

great location. great value. very comfortable. breakfast room very much appreciated.

breakfast was okay. houston was very friendly and helpful!

the kids loved the pool! we lived how close it was to all the shops (in walking distance).

appreciated so much the self-serve coin operated laundry machines

property is beautiful maintained including pool

the pool & spa were wonderful and spotless

the two ev chargers onsite were also very convenient

staff accommodated our needs (early check in, late check out, cleanliness).

sally at the front desk went above and beyond to secure an early check in. she was amazing!!!!

even provided a guest laundry for a decent price

suite has a wonderfully equipped kitchen with a comfortable sitting area and separate bedroom

full kitchen! the staff were so ready to help

nice breakfast

included in the room rate: a great spacious room, courtesy bus to the ferries/airport, swimming pool and gym, shops near by, walking distance to the car rental place, full breakfast, just

suite had an excellent kitchen with full size fridge

kitchen goods are not enough, breakfast menu is limited for long stay

to covid, breakfast was a grab bag instead of a sit down breakfast, but was still nice to

music from bar down below may be annoying if you're in rooms, 23, 24, or 25

great location, great staff, nice bar and dining room.

did not feel welcomed when we sat at the bar for dinner & drinks

but there was no place to sit in the bar and the “lobby” consisted of a couple of chairs and a side table 6ft from the front desk

restaurant and bar was closed mid-week.