would have liked the pool which looked very nice but weather did not permit

me the pool was hard to get into and out of, stairs, but no railings, and at my age not easy to drive in

the 2nd room smelled like cannabis and food lingering, the toilet didn’t flush properly and the pool was

room was dirty ,the wifi didn't work at all not good channels on tv a least and the swiming pool place very dirty

pool not in service

the pool turned green and was closed 3 days into our stay. really a bummer for me and the kids.

pool is small and on east side so no sun in afternoon, small thing unless wanting to tan

wonderful friendly staff and decent breakfast in the morning

it has a gym and a heated outside pool that looks nice. haven't used any. good breakfast.

we were kicked out of the pool at 10:30 when the night before they let a group of kids stay out at the pool till 1am

everything was clean and breakfast was great

the breakfast and the price.

2) the trash cans in the dining area need to be emptied more often during breakfast

my room cards didn't work several times. pool water was cloudy/dirty

everything was just fine, room, location, staff and breakfast

we travel for work, we have a trailer and the parking was a little akward but worked out

free parking and internet

it was quiet , plenty of parking, comfortable bed.

truck parking

to the venue clean looking property ie no trash in parking lot or common areas clean smelling

limited breakfast options

they have a nice little breakfast in the morning

breakfast is ok you cant expect a gourmet breakfast for the price of the room

breakfast was ok ... for the price .. it was a decent value

the breakfast was good

clean and love the full kitchen!

could have had a better breakfast selection.

the breakfast was exactly what you would expect

the continental breakfast was mediocre at best

location, kitchen and price

we loved it. so clean and the breakfast was great.

clean, comfortable with a fabulous breakfast

breakfast very well presented, hot, tasty, plus fresh fruit, very comfortable bed with a lot of

only thing was the eggs at breakfast, they are not very appetizing

the staff was great, the breakfast was great and the overall facility was nice and clean.

everything from reservations to hospitality swimming pool

we were sick for our second day here but extended our stay and will check out the gym today as well as the local stores

the pull out couch was dirty with trash still behind it, the pillows smelled like sweaty laundry

was impressed by during my stay at this hotel is that they allowed me to park my pickup truck with a 53 fit trailer, i am a truck driver

of the ladies at front desk from overnight shift gave me some incorrect information about breakfast and times

nice gym

clean, the room was very spacious and came stocked with everything we could possibly need, the gym was very nice, the breakfast was amazing, the staff were all extremely friendly and

only thing i didn't like were the kids running up and down in the adjacent room and a dog poo'd on the hallway carpet (but a staff

full kitchen with flatware dishwasher

liked the breakfast sandwich boxes

some of the breakfast seemed from previous days

pool need to be tended.

the staff is exceptional, they are all very friendly and helpful, breakfast was awesome the best i've had at a hotel, and the rooms are superb, very well cleaned,

very clean, great breakfast selection

the breakfast was good

loved the gym.

the breakfast was amazing!!!! fresh, hot, & tasty. ♥️

no towels in the gym

$4 for a candy bar at the desk

no non slip bath mat for tub or bar to hold onto getting in or out

arrived on tuesday dec 30 we got inside the hotel and people were been loud kids running around knocking at doors of diffdrent tenants fivhts and even police was

blankets and pillows for pull out coach never got them lady in dinner room was very rude to my kids telling them no they couldn't have bacon and eggs after i said they could she said i would pay

shuttle service to and from the nearby smart financial centre for a concert was a real bonus

room was pretty good, i travelled with my family including 2 kids 2 yrs n 4 yrs enough for our

shuttle service was excellent and even when the shuttle was not available on one occasion the

the tiny swimming pool!

we also used the shuttle service at one point and he was very friendly

the gym has only one bench and no equipment to train legs

no laundry room.

breakfast was just ok. have had better in other hyatt places.

pool was very small

pool was dirty and water seemed dirty with lot of chlorine it seemed

pool, gym, nice rooms-great value for such a high quality stay and relatively low price

there was no food or room service, the pool is tiny

swimming pool is outside

consequently, the parking was excellent

easy parking. staff seems friendly.

location and parking lot sucked

parking lot is sufficient for all cars

parking was ample, i felt safe, very quiet and the neighbors around were quite as well

did not eat breakfast. hours were to early.

they do need to improve the breakfast options

very poor breakfast and if you're late you missed it (no replacement)

just breakfast u need to wake up at 5am to enjoys

they didn’t offer breakfast!

beds and breakfast!! clean/safe and great location for dogs!

i wished there were a bit more meat options for breakfast.

it was nice and quiet, however the pool was super cold.

comfortable, clean, affordable, great breakfast

it was clean and breakfast was included

the breakfast was good

the pool was very clean and well maintained

pool should be card key operated

breakfast

response time, breakfast, cleanliness, helpfulness in correction of my bill by hotel

property was clean and gym was open for usage.

awesome pool, excellent breakfast comfy beds

no heated pool

breakfast is good: sponge cake, cutlets (it's a pity that it's not turkey), delicious porridge,

short drive to shopping clean and quiet comfortable bed hot shower with great pressure nice clean pool great on site parking the breakfast biscuit, sausage, and potatoes were delicious as was the

super, super clean; great breakfast; big tv, quiet hall way and safe location

the pool was always comfortably warm

the breakfast was great. everything tasted nice. the gym was nice.

fresh fruit in a bowl and herbal teas near the eating area was good to see plus the fact that a gym room was available really made this a good priced accommodation

gym was exceptionally cleaned and usable for all fitness needs

that the pool was cold and the room wasn’t hot enough for how cold the room was.

our couch has oily hand prints of kids and probably urine stains

the staff was standing to greet you with a smile, the room was extremely comfortable, the free breakfast was the best i've had in a hotel, the location was right down the street from my event

the noisy kids that was there

beds and breakfast

the breakfast was a standard nothing really made but the kids enjoyed it

the gym is open

the indoor pool & spa is very clean

the indoor pool & spa

the indoor pool was unexpected and a nice touch

breakfast, rates

i didn't eat breakfast i was sleep

i like the exercise room. and the pool and my room the staff are excellent

i was able to get an early check in

pool hours

breakfast was just ok

good staff, good location, good parking.

the breakfast was above average and they have very spacious parking spaces

bikes running around parking lot, had to scream to wake up desk attendant, people slamming doors, and sign in parking

breakfast was great. the staff was very helpful. parking lot very well lite.

many people hanging around outside in the parking lot that night

room nice , bed comfy ,great breakfast

staff was very friendly & location was good.. pool was nice & hot tub

the kids couldn’t have fun like they wanted to

was super comfortable, the breakfast was great, very diverse for any taste, the kids loved the pool

the accommodations were great the staff was very friendly the breakfast was very good

facilities very good - used the gym and the pool

i went to the pool area and there was people smoking marijuana there so i was not able to take my kids out there

like the staff and the breakfast the gym and b

didn’t use the gym facilities, but having some workout equipment was also nice

like the staff and the breakfast the gym and b

location and breakfast

breakfast - waffles not good taste.

the breakfast is wonderful as well as the gym; it's worth.

the breakfast is wonderful as well as the gym; it's worth.

location, in room private kitchen

outdoor activities such as basketball and swimming will keep the kids busy

the location of it and the fact that it had a kitchen in the room.

no hot breakfast just grab and go bags due to cv19

the swimming pool is very small and non for kids.

the swimming pool is very small and non for kids.

and rooms were good, loved the kitchen, made it feel like more

breakfast and gym

breakfast was just 'ok'.

good location, room is well equipped with kitchen equipments. room is good size.

someone finally came from the kitchen and opened the door

clean , friendly staff & free laundry

super clean, nice, spacious room, best breakfast too

staff accommodated early check in, appreciated that greatly, thank you

everything very respectful staff. accommodated my kids and my self to what we needed

no breakfast due to newe years holiday

access road and a couple of other properties it is a bit interesting to get into and out if the parking lot

thing i dont like was parking lot was not safe there was fear of breaking stolen stuff cuz it was easy excess for anyone

parking was also secure and well lit

the parking was limited.

they have security that rides around the parking lot at night

parking

i felt unsafe after i had someone crushed my car in parking and run away

parking is easy

online it says breakfast included but breakfast is coffe, hot chocolate and pastries only.

only thing i can think of is they need more breakfast choices

cleanliness and next day breakfast

the breakfast was the basically the same.

the cleanliness the location the breakfast service and the helpful and kindness

they fed us a very nice breakfast, and then most nights served what they call a

no bad and pool was so small

laundry on site was reasonably priced and clean

no bag in room for laundry, floor in bathroom was dirty, shower didn’t work, grounds were messy-not maintained

nice pool, very nice staff..felt very safe and location was great

breakfast consisted of cereal and milk along with a few muffins

breakfast could be better

on the website say fresh breakfast included in your pay but no breakfast and no discount .

centrally located, friendly desk staff; airy rooms, pool was mostly open

it is dirty they don’t have ice don’t have breakfast smells like bar with cigarret

didn’t have breakfast, the pool wasn’t available because of the workers, they didn’t have extra towels, it

had breakfast included in our payment

no breakfast and ac wasn’t working

were roaches in our room, unauthorized charges were made to my bank card, the free breakfast was terrible, and the staff couldn't resolve my concerns about everything i've previously

people loitering in the parking lot

convenient parking

it was neat & clean. nice parking lot. big rooms.

the hotel is really small, parking lot only fits about 30 cars or so

great parking

the kitchen sink in the kitchenette was clogged with garbage disposal that wasn't working

lack of kitchen utensils

the room had a kitchenette: electric stove, fridge, and a sink

liked the kitchenette

the room, kitchen and bathroom have a nice design. fun retro looking fridge and microwave.

pool was very dirty

the pool is always clean

pool was dirty the whole entire visit roaches were crawling on walls bed was super uncomfortable

location for one, the pool had dirty water, noise and prostitution in the area

not friendly check in staff, didn't not offer wi-fi password or have extra towels for the pool, pool was dirty and no chairs, only one creamer in room for coffee and the coffee pot

no pool access

the breakfast was very yummy

the pool wasnt clear and had algae

few options for breakfast.

breakfast was horrible

small kitchen didn't have any equipment

kitchenette is very handy but dishes and cookware aren't provided

the cleanliness of the room, the size of the room, and the kitchen.

small cockroach, kitchen sink was rusted, a cuple of stains in top of toilet

loved the full kitchen

the property, pool and rooms are very clean

cheap and nice pool

the pool and the price

the pool was nice.

the staff was great and the cleanliness and the pool is awesome

parking in and out in and out entrance close to convenient places like restaurants and

the full range of facilities- fridge, desk, parking, laundry.

shower never got hot the room was cramped bed too big for room,weirdos in parking lot towels was not enough toilet didnt work no flushing staff was semi helpful it was alot

parking lot is close so can be loud at times

parking lot is confusing..

says kids are free, but still continued to charge us an additional $90 on top of what we had already

pool

fitness center and location

the pool and fitness center were excellent

night staff was watching my kids hard with mugs on their faces and assuming my kids lied about cover that wasnt in the room

i liked the modern style of the room. and the bathroom setup. the gym had plenty of space.

2 of the 3 nights we stayed the bar also wasn’t open, that was quite disappointing

they have a nice and clean gym

nice bar and can sit talk and eat in the common area

in staff was in a hurry to get back to the bar to socialize and rushed us

the wall had scratches and the kitchen lacks cooking utensils

great and comfortable stay, very very nice staff. clean rooms late check out when i asked.

late check out of 20$

rooms have a kitchen with microwave and refrigerator

didn't like the towels, they are weird and do not dry -there is a kitchen but no pan or kitchen

the kitchenette sink was full of knats and you can hear everything in your room

the kitchenette and the updated room.

gym could use some weights and exercise mats/balls. some fruit in breakfast.

the treadmill in the gym is broken. very limited facilities

was clean and and the lady the works the kitchen is very warm and welcome very one in

the kitchen manager was top quality, friendly and made us feel at home

laundry room very useful and lovely staff

hotel employee's day off, the manager of the kitchen worked like she did not care how things were

laundry on site and a decent gym with dual cable machine, bench and dumbbells

people in room above me sounded like they were in a jungle gym

morning breakfast was good as well

no breakfast and no gym

very clean room, comfy beds, and nice breakfast

the disability shower was difficult to enter (no grab bar from the outside)

the breakfast bar was great

have sharing parking with other buildings someone is driving like crew in parking lots be careful if you walk

well lit parking lot

parking

closed to chinatown, free parking, nice staff,.

my biggest complaint and it wasn't anything under their control was the parking garage across the way seemed to be a gathering point for locals with hotrods

bar soap provided to wash our hands is quite drying, but the lotion that is also provided does help

bar next to the restaurant was great

only wish the pool was open 24 hours, as i did a late check in after 10p

the hotel is clean, the pool is perfect for enjoying the beautiful weather in houston, and the bartenders are awesome

the 24/7 kitchen, the bar and beverage station at the entrance were also nice touches

booked in this hotel for the pool they shows in the app and it was not in service when we got there

the property charged my card for a pet fee without me having a pet with me

the pool and clean room

comfortable, quiet, good value, nice gym

the hotel is beautiful as well and very clean, and the breakfast and employees were all very nice and helpful

the pool area was clean and very relaxing

rooms, with all we needed regarding bedding and kitchen

ice machines for guests, no happy hour or bar as advertised, breakfast was only good on one of four days

awesome breakfast with coffee bar with espressos, lattes, and cappuccinos

the gym facility is excellent and you have breakfast everyday

breakfast was great, bed was comfortable and room was clean to my liking.

staff.. breakfast was amazing

the kids enjoyed the waffles, but scrambled eggs were only served on weekends, so it didn’t quite

no small playground nearby for kids within walking distance

very clean, good breakfast and excellent customer service!

the reception area was simple and clean, and there’s a nice pool at the back of the hotel

gym awesome

easy to navigate the laundry services which are reliable and efficient

breakfast offered many choices

also, we chose location because it had a gym, and we couldn't access it, nor could the front desk lady

only thing i didn't care for was the pool was to cold to swim in very long and swimming towels were so small and unavailable unless you

was good until another guest let her kids fix their own food

kids loved the pool, our ac went put at home so it was a blessing

we pick the hampton inn hotels because they are comfortable, have the hot breakfast for the kids and are always right off the main traveled road

great place best location and pool.

very clean, breakfast fresh, quiet room we will be returning to katy several times a year to visit family and

the lady who serves the breakfast was amazing! front desk staff was awesome!

the breakfast was cold other than that it was nice

the gym was also closed and out of order

pool was out of order

they advertised a guest laundry room unfortunately for the three weeks of our stay the machines were out of order and

it was due to an early check in and they had no more of the specific rooms available i had booked

price for laundry is high.

liked that it was so close to the mall and the water park

the swimm pool is a little small.

the breakfast is pretty good for stuff that is warmed up

pool could have been bigger

the gym and pool looked good but unfortunately our stay was too short to try them

it was a bread and cereal breakfast. no donuts like the last time i stayed here

the only problem was no pool other than that the place was the bomb.

great location, clean room and the bed was very comfortable. breakfast could've been better.

it has options to wash laundry on site

rooms are clean, and they have a happy hour, and a pool

breakfast

clean rooms, nice laundry room, very good exercise room

breakfast bags were a great idea - especially with the pandemic

we liked everything except maybe the breakfast. it could of had a better selection of food.

breakfast was very tasty too

breakfast bar was extremely limited

was unfriendly, breakfast was not out and we had to ask for it

the breakfast was a joke, just toast and jelly with cold coffee. there was cereal but no milk!!

breakfast is a joke

of hot food for breakfast, some bugs on the floor in the room, hard mattress, and hot room when we came in

parking and location.

it was also right around the corner from the water park

pool was dirty and very slippery and latter was broken

the staff, the room, the pool, the food, and the prices...... awesome....

were hard not enough water pressure swimming pool was green and closed you had to pay for breakfast which was not mentioned when we booked

plenty parking i was on the 4th floor

parking available

topping for the waffles the hallways smelled of dog urine and the pool was very dirty so was the parking

location, room size, parking

parking was not as lit up and was hard to find a good spot

your pool hours wish they be open at least till 11pm

very clean, spacious rooms, laundry facilities, good breakfast.

cleanlines, good breakfast, good facilities(gym, swimming pool, etc), great location , good reception , etc

the breakfast and it was an enjoyable experience

breakfast was good and staff friendly

that the bar is still not open due to the pandemic

breakfast was good

pool wasn't very large, only 3 feet

the pool is small but it have a hot tub to relax in.

this meant i had to travel to find a place to eat after work, also i enjoyed unwinding at the bar after a long day at work

breakfast was awesome and my kids loved it

if i hadn't been so tired when i got in, i would have taken advantage of fitness center

breakfast and the staff was amazing.

rooms where very clean the staff was polite and there breakfast was warm and tasteful

breakfast exceptional.

the desk manager provided special parking space for my uhaul truck

parking wasnt great

use a bit of extra parking space for late night after 12am return

parking lot is usually full.

the parking was well lit up

there were several sketchy people loitering in the parking lot and on the balcony, one lady was camped in her chair on the balcony smoking weed and

the parking lot is dark a bit

there was no curb cut nor handicapped parking spot near the wheelchair accessible room

the parking lot is very small, with probably only about 30 spots total, and a great deal of the spots

good location, clean facility, parking, good breakfast