hard unfortunately:( we booked about 3 months in advance and unfortunately we could not get a early check in when we asked

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just a regular jet tub, nothing

not mind to pay extra for a late check out but wish they didn't knock on my door while i was asleep to pay right there and

in room with king bed and spa tub

many thanks for the early check in, it made all the difference to my stay

spa attached but didn't have time to enjoy any treatments, maybe next time

didn't eat breakfast at the hotel but my husband was not pleased the first morning but said it was much better

was very grateful for the early check in.

check in and out was so smooth and the breakfast was an unexpected surprise

breakfast food selection was very good including decaf tea

my grandkids loved the pool

poor breakfast selection and no bacon when we went down!

bed was really comfortable, room was clean, pool and hot tub were great too

the fact that you had some gluten-free items on your breakfast buffet

if my children had been with me they would of loved the pool

the stairs to the 2nd floor have an odd 3-inch step at the bottom to the parking lot that could be a fall

there was no parking

there were rusty pipes and unclean rugs in the hallway. i had no room for parking near my room.

easy access. good parking. great location. close to lots of restaurants

owner was really nice room was clean parking was good

convenient location. ample parking. very clean. comfortable beds.

not enough handicap parking

parking lot and side walks were not cleared of snow

the parking

very clean, light , good parking , stores within walking distance

nice staff ! was nice had gym laundry and breakfast!

was pleased to have breakfast included in my stay

clean facility. breakfast was fair.

in gym was old and seat didn’t move up and down

location close to family, updated main lobby and dining, available gym and laundry

at least there was lots of free parking across the street in the parking garage

clean room, good amenities, helpful staff, free parking

limited parking spaces

location is across the street from where i am working and parking is included in the rate, saving me $12 a day

free parking available on site

pet friendly kitchen bathroom

swimming pool size of room jack's diner next door awesome

for breakfast there were lots of choices, very good, great way to start the day

pool/splash pad was a blast

room was big and clean. kitchen was nice.

the gym was under renovations

the fitness center is under renovation, but they provided a pass to a local gym that was a very short distance away

usually go to st jacobs 1-2 times per year to attend a drayton show and this time went with our kids

excellent room, great facilities, including the gym, pool and breakfast area.

kids running up and down the hallway until 1 am

rooms are very spacious and comfortable with a nice little kitchen

people in a nearby room kept us awake at night and kids in a couple rooms near us woke us up early

hotel is very clean and pool is very nice temperature, staff works very hard to keep the fasciitis looking

very clean. breakfast was wonderful with very inviting staff.

the breakfast was ok not excellent but hey it was free :)

for breakfast shortly after 9 am

the breakfast was pretty basic. hot options were processed foods, not appealing

for a shower on check out reception did not inquire of our stay nor speak at all on leaving breakfast was poor and in location where cold wind entered the area every time someone came through

breakfast was amazing and the room was very nice! definitely would stay there again!

breakfast was good and there was a variety from day to day.

a quiet area, staff were so polite and friendly, water slide and pool were lovely, and room was cozy

modern. the waterslide was nice for the kids in the pool.

no kitchen utilities and there's no place to hinder clothes

stay was so accommodating and that really helps me out with 3 kids, a baby and being disabled

the complementary breakfast buffet was good with lots of options

clean rooms, spacious rooms, excellent personnel services, great breakfast, lots of breakfast

location, pool, breakfast and cleanliness.

in a suite with 2 kids, it was wonderful to have the extra space

pool nice for young family

rooms having a little kitchenette in them, access to pool an gym during the hour's, all staff make u feel very welcome an

convenient location, friendly staff, simple but good breakfast laundry facilities are available

bed comfy and breakfast selection excellent.

hot tub was broken/ closed - limited hours for business centre / fitness room -patio door did not lock - carpet needed deep cleaning or replacement(although was

the breakfast was excellent and free the price was great i would go again

breakfast wasnt good, closed fitness room and non-existent sauna and hot tub

construction and entrances are changed. parking lot is inconvenient. dusty.

was noise that sounded like trees being shedded coming from the parking lot literally all day and was very annoying to hear

the construction in the parking lot

the parking lot was a bit messy

the location is very convenient and plenty of free parking.

breakfast could have been better.

hockey tournament. kids running the halls

but the room smells terrible the sheets were very dirty i know it wasn’t wash it smells bad my kids didn’t sleep with the smell it was so bad bathroom sink was not working etc but we got there

was a hockey tournament going on but the staff could've done a better job of controlling the kids that were running up and down the hallways until the late hours of the night

comfort washroom was in room breakfast was wonderful i hope to come again to your location loved the stay it was comfortable and

it should be commercial/gym model fitness room needs a fan to move

aware of how that could have been; still lots of single use plastic being used in bathroom and kitchen

the breakfast was really great

started staying here when i drive to kitchener for business (as opposed to train or bus)

laundry machines didn't work properly

plenty of parking spots

fitness room had a lot of equipment, water cooler, towels and wipes

considering covid your breakfast was excellent.

breakfast was delicious, the pool was great, the staff were very helpful and friendly.

could do with a 30 minute extension on the breakfast time

the pool was way too cold for myself and my 2.5 yr old.

the pool was miniature

we had access to the pool which was unexpected due to covid restrictions

pool

hot tub, wifi, gym, location, separate area set up with microwave, coffeemaker like a little kitchen cubby

great facilities nice and clean, breakfast was excellent

more home cooked breakfast!

the breakfast was very good with good selection of food..

they are very good staff,very clean room and delicious free breakfast

location breakfast bed comfort, room cleanliness, pool, gym, nearby stores and dinning is great

the parking lot can be difficult depending on the direction you are coming from

entrance to the parking lot has a lot of traffic

free parking

parking is almost full in the night

parking right out the front and good location

the swimming pool was closed due to covid

breakfast and woman at the bar was extremely professional and nice.

my family joined us for a visit and enjoyed the pool and restaurant together

pool needs a bit of an update

and the front desk manager informed me of everything i might be interested in; supper, breakfast, pool, fitness centre

parking lot needs a lot of work and the rooms could be a little bit better but all in all it s ok

parking lot is a disaster

the parking lot needs to be repaved

ny channels), friendly

it was clean & pleasant! ample parking!!