pool, the breakfast , cleanliness, comfort, location, staff

liked to know my guest (my photographer at my wedding, who has no arms) was able to do an early check in, and i called weeks in advance to do this

we loved the size of our room. the staff is always friendly and the breakfast is delicious!!

from the front desk, the housekeeping staff and the staff in charge of the breakfast was a truly pleasurable experience

place is ran like a really cheap prison coin operated laundry but no quarters on site and they pride themselves in being completely cashless but require

indoor pool and hot breakfast

the pool, the location

and bedding *beds were comfortable *employees are extremely helpful and kind *good location *nice breakfast with many choices i can’t say enough positive things about this hotel

clean, big room, free full breakfast

the pool was great

bed and pillows were comfortable. breakfast was good.

staff was very accommodating to our early check in request.

we were there, which wouldn’t have been great for the next guest as i was unable to keep my kids off the sheets and so it wasn’t clean by the time we left (and i doubt it got changed again

cleanliness, service, friendliness, convenience, breakfast, you name it

there could have been more staff handling the front desk and the breakfast area.

great addition with the bar and food

very nice front desk staff as well as the folks working behind the lobby bar very friendly

super staff,comfy rooms, great location for syracuse university. breakfast bar decent.

necessarily a negative, but just take note that there is no bar or restaurant at this

breakfast parking gym the bed was very comfortable

location, free parking, free internet, comfortable bed, clean room, nice warm pool and hot tub

the staff were friendly and the hotel was clean and quiet with plenty of free parking.

free parking is a plus

plenty of self parking

clean and easy access to hwy's. staff at desk friendly. free parking was nice as well.

price of laundry detergent no pool

amazingly comfy beds large room with kitchen area

comfortable bed and pillows. nice staff, coffee all day, gym nice.

privacy,free laundry

the bed and the kitchen

breakfast

breakfast was basic - fresh fruit and yoghurt would have been nice

also, no eggs at breakfast, they had coffee, breads, fruits, and waffles (which you can't go wrong with) but not hot

the hotel breakfast was less than desirable

clean nice stay, breakfast - toast, cofee, juice and cornflakes

hotel breakfast area, pool and fitness areas were fairly well maintained

price was great until they added the pet fee that i was not in their online information and i was never informed of this until i saw it

the pool was not open and neither was the fitness room

was good until we wanted to give our kids a bath

the pool is old and bit rundown. the fitness center is dumpy.

for a early check in was told not until three o clock counted 12 cars in the parking lot was told there

i really liked the coffee and tea in the lobby. i would have enjoyed a breakfast offering.

and fresh; comfortable bed; kitchenette; handicapped accessible with elevator, coin-operated laundry; helpful staff

on-site laundry was super convenient and easy to use and continental breakfast was good

gym was closed for no reason, no notice on the website

they were extremely flexible and accommodated our early check in request

i was able to get a early check in so i could get to school and work on time

continental breakfast and swimming pool

clean. good breakfast served early at 6:30am

breakfast included, 24hr fitness center and plenty of parking

their had to be 18 kids in it and 4 adults

in the lobby kids running around screaming

i wish they offered a milk alternative for breakfast.

oh and the breakfast was awesome, loved the chef

the breakfast was excellent. we enjoyed it.

breakfast was great

it was very clean room were nice and a awesome breakfast for a hotel

early check in and later check out than most places

the kitchen was updated and fully equipped to make meals

we chose a residence inn because it was a bigger space and had a kitchen

i also enjoyed use of the fitness center

person whom stayed in the room before me rag still on the shower upon checking into the room no pool worked no fire pit no jacuzzi worked paid for a price had free cancellation but not refunded

kitchen facilities were good, although we didn't use them

the breakfast was a little lacking in items

i needed a place because of a snow storm and they allowed early check in.

breakfast could be better, very skimpy

nice breakfast, coffee all day, fast wifi all over premises, fully renovated room, newspapers

do wish the hotel offered something for breakfast if even just oatmeal, muffins, fruit, even coffee all day like some hotel would be great

they had everything from pool to gym etc

full kitchen

everything.the pool the most for the little one.

free laundry facilities

not a thing. wish it had been in season so we could have used the pool.

my kids loved the indoor pool

everything from the check in person. the cleanliness of the hotel and the pool.

pool and sauna not available due to covid guidelines

loved their outdoor patio and pool

clean, nice room. pool and fitness room were appreciated.

place is very old and i did not feel safe staying here with my kids

kids running around screaming and knocking on doors

kids running and screaming

kids u supervised running around

like kids pulling fire alarms all hrs

love the amenities - food great, bar convenient

drinks at bar was pricey.

the free breakfast, happy hour, comfortable beds, spacious room with suite.

- #1 the gym did not have an bicycle (i'm in physical therapy and it's part of my routine for my bad knee)

none of the amenities were available, ie restaurant, bar etc

fitness center was small, but still had two machines that my wife and i could use

the desk clerk at check-in didn't know there was a fitness center

there are coin operated laundry room and exercise room

hotel was clean and quiet. good breakfast.

plenty of plugs for my devices, good internet, good desk for working, good lights, good laundry machines, ice, fridge, and micro-wave

the property was food , big clean rooms , enough parking quite place

notified there was major construction going on prior, we found out when we drove up and it made parking a nightmare because it was limited due to all the dumpsters and roped off areas

easy access from freeway, convenient location and easy parking.

the pool/hot tub was nice. convenient parking. good location

friendly staff and location. easy parking. fairly quiet

the breakfast and kitchen staff was excellent service

breakfast buffet was outstanding

love the style of the room and appreciate the kitchenette

the rooms were spacious and clean. modern and updated. even gave usa late check out.

the room was so nice,we had a suite, so there was a full kitchen with a dishwasher and garbage disposal, full size fridge and stove top and microwave

it has an attached liquor store and shares a parking lot with a gas station

good location, clean facilities and week long parking when we left from the airport

convenient parking just outside

desk lady was amazing when we got there, there was no available parking so she offered hers

the hotel easily accommodated our two labs, without a pet fee and on the first floor

facilities were nice. live music was a nice touch. games were available for the kids.

the front desk staff were helpful and accommodating to our requests for early check in and late check out

kids were transported by decor and comfy beds

great views of the harbor. early check in was much appreciated.

was comfortable, room was clean, the staff were great especially the breakfast attendant

standard hotel breakfast offering with very good breakfast pastries

the breakfast provided in the morning was better than expected

great restaurant and bar attached to the inn.

the rooms are comfortable, the breakfast is fantastic, the staff is great, and the sports bar is a great experience

not too bad for a 2 star! i got to do my laundry!

liked that our room was close to the lobby and that they offered a nice breakfast

breakfast, bed comfortable, quiet & close to a lot of stuff

super friendly staff. good breakfast.

breakfast was plentiful and very good

clean and new looking room. nice breakfast

the breakfast was delicious. lots of variety and the staff was very kind and helpful!

everyone there were very helpful in everything you asked them. the breakfast was great also.

kids especially like indoor swimming pool with hot tube

everything was just great. the breakfast was really good.

the attendant at the breakfast bar was not kind.

if you have kids with you, dont stay there

good location near airport with free shuttle

only problem was with the shuttle service, when you go on line you get reservations not the hotel lobby

was slightly chaotic with the shuttle pick up as my message via booking

the breakfast staff were also friendly and helpful the day staff organised our shuttle back to the airport and allowed us to check out an hour later than normal to coincide with

easy parking and the room was cozy and clean

husband had an accident in the parking lot

lots of parking spaces, could easily park my 15 foot

clean, specious, friendly staff, free parking, free wifi, bets are not allowed, free tea and coffee counter at the lobby

well lit. big parking lot. clean and well maintained

offer a shuttle for free directly from the airport when you get in

so convenient to the syracuse airport and the shuttle made it perfect

shuttle service to and from airport. also the breakfast

shuttle service at 430am was also exceptional

pool was closed.

location and 24/7 shuttle service to airport

hot breakfast with excellent variety of foods

the 3rd floor elevator door was dirty and no pool

i wish there was more information in the rooms. ex. hours of the pool. hours for breakfast.

selection at breakfast good to have a shuttle to collect us from the airport

breakfast was excellent

the person driving the shuttle the morning we left was rude and careless with our items

if only they had an indoor pool...

no inside pool, and no clear connection to the main lobby and other buildings.

prices at bar were ridiculous

the breakfast was really good.

was clean and definitely met my expectations; however, could offer more options for breakfast

pool or gym as described

right off the highway, good hot breakfast, plenty of parking

spacious rooms with nice kitchen and big bathroom

enjoyed the spacious room with kitchen, the holiday decorations, and the complimentary breakfast, snacks, dinner, and laundry

housekeeping right on things all do very nice the breakfast

room very clean, breakfast great, staff very helpful

nice to have a kitchen and couch

spa tub was fantastic. very quiet for the area! staff was excellent! room was clean.

are always clean, we’ve stayed in the spa room twice now and it’s been great everytime

to leave early my partner got sick but we enjoyed the time we had spent many hours in the tub (favorite

the spa tub and it's smoking room

i love the spa tub

in the bag was one 8oz bottle of water, an apple, one crunch bar

breakfast very good location very good

not many room comes without the basic bar fridge, microwave and coffee maker

breakfast is a great bonus

very small but function fitness room

there's a mini court to play sports next to the gym room

there was stuff for my kids to do to keep them busy

my kids thoroughly enjoyed the indoor basketball gym.

noisy kids in hallway.

clean and quiet. incredible breakfast and lots of dining options close with discounts for guest

the indoor pool and the quite rioms

if i had any complaints i would say the chlorine in pool was a little overwhelming.

the pool was wonderful

everything was good including the breakfast

variety of choices at breakfast, the promptness of the staff, the pool, wifi and gym

gym had no lights and every machine requiring power was unplugged

nice breakfast

the lobby, bar & restaurant areas were nice.

bar, restaurant and breakfast bar

outdoor pool breakfast bar

breakfast room was lovely and the food was good

it is very near the highway and has gym, laundry, ice machines

it is very near the highway and has gym, laundry, ice machines

shouldn't complain about a complimentary breakfast, but i've seen eggs done much better than what they served

the continental breakfast was excellent and very tasty

the ev charging stations were available and an excellent complimentary bonus

my kids did enjoy the french toast sticks

food from the kitchen was a bit on the salty side

breakfast was fresh with great selections

breakfast and lack of carts

that the pool wasn't open

good price, good breakfast, good service

clean and comfortable. good breakfast.

breakfast was lack luster.

breakfast was better than some of the comfort inn's i have stayed at.

good size room and bed. laundry only $1.25.

a better choice for breakfast such as waffles and fluffy scramble eggs fruit cup bananas

breakfast was a little sparse

selected this hotel because they had laundry facilities advertised as we were travelling for days, with our motorcycle and trailer, and

the breakfast could be better.

late check out was able to leave at noon. laundry on my floor.

location is convenient, and allows pets

late check out was able to leave at noon. laundry on my floor.

outdated facility ex. laundry machines

there is a laundry room , very helpful if you are in a roadtrip like us

breakfast options

re: the breakfast

breakfast less than non existent

everything was good jacuzzi heated pool food

really isn't a bed and breakfast as breakfast was not served

the snacks and breakfast was great

breakfast was phenomenal but baked goods would havbe been fantastic

very clear instructions regarding access to the property and use of the kitchen ,wifi and all the amenities

to the restrictions of not being able to provide even a microwave in the kitchen area limits breakfast options

the bar in the pub at the sherwood inn, which is next door and same owner as hannum house, is small,

i couldn't get room service or any food past 6 on christmas when we we're told we could when

leisurely pace for guests. never felt pressured. gardens, of course. spa facilities.

the outdoor hot pool was incredible

a pool

waiters, bartenders, and room service were sll great

i was disappointed that the pool was not available.

clean with friendly staff. nice pool

old school charm of fingerlake motels. love the pool!

we were in the middle of a heat wave and the pool was empty and not available

motel which current ownership and management have made quite nice and kept clean -- swimming pool, gazebo, knotty-pine paneling, comfortable beds, modern shower, cable, ac and free parking