wish it would have had an indoor hot tub along with the pool

not what we expected. we went to restaurants for our breakfast.

didn't have time for breakfast

was great, good food choices for breakfast

breakfast was good, stay was clean and easy to check in and out

pool water cold

staff was amazing, room was clean and stocked with everything, and the breakfast buffet was great

clean. good gym. food coffee and girl vacuuming made us a pot of coffee for the road

well appointed rooms, good breakfast buffet, and friendly staff.

were a ton of kids in the pool which kept the adults from being able to swim

breakfast was good

breakfast was better than usual

great setting, good location. nice bar with a great bourbon variety.

only when we said it’s unacceptable they gave us some cereals for kids

clean, bed was firm and breakfast was awesome

the pool was clean

pool was clean and always had plenty of towels

the breakfast was plentiful and delicious

we had been travelling for more than 2 weeks and made use of the on sight laundry facilities

breakfast and location was convenient and the lady in charge of the breakfast was very friendly and

unfriendly staff in bar and chef that did not kniw whether his food includes msg or not

breakfast was delicious and warm and everything was within walking distance

we enjoyed the bar in the hotel

free breakfast and quiet room. friendly, helpful staff. loved it!

the friendly staff, delicious breakfast, and immersive audio tour made our stay even more enjoyable

the other guests were friendly and we were able to enjoy a great breakfast with them

complaints, the rooms, staff, amenities and family style patio breakfasts exceeded our expectations

beautiful historic rooms, comfy beds, wonderful breakfast, fantastic hospitality, spooky jail, in a location with lots of shops, dining, and

breakfast was very homley and family style paul and the crew made some excellent home-cooked dishes

breakfast was excellent

the pool was great

not really a breakfast

location across from my old kentucky home state park, nice swimming pool with pretty landscaping around it

swimming pool was great also

location to the golf course

pool area, additional common gathering areas, golf simulator room and speak easy

we had a drink in the bar and ate in the dining room

the speak easy was a good time, the pool party was also good time. the bar staff was top shelf!

went to the bar for a glass of wine entire staff was unorganized and made us feel as if they had no idea what

restaurant and pool

the lack of choices for the breakfast but it is always very neat and tidy.

pool was a bit small

no outdoor pool

hotel staff very nice and helpful there is a pool, no hot tub or sauna

breakfast was really good

the bed was super comfortable and the free breakfast was great

staff. fitness center. tv

breakfast

but honestly to be expected with a jacuzzi suite that stays moist and it was right by the indoor pool

excellent hot breakfast

breakfast was good

) also great breakfast

great warm breakfast, quiet with a nice swimming area.

the breakfast was fresh and hot

breakfast was wonderful

the breakfast area was to small and crowded

breakfast was minimal at best

what breakfast???

no breakfast. in a relatively safe area. friendly staff.

stated microwave there was none, no breakfast, room had cobwebs, didn't look to have been vacuumed, furniture damaged, the visible

great breakfast buffet

if all motels could be like this one. wow no complaints great breakfast

nice hotel lorge parking lot for rvs pulling a trailer.

helpful and friendly staff, wide selection of breakfast items, close to many stores, restaurants and highways

00 pet fee was excessive

room was very clean but the breakfast was just a continental breakfast.

figured with it being indoor pool it would have been heated

staff is awesome liked breakfast

their coffee in the breakfast room is horrible. i mean really bad.

a peek at the indoor pool

only thing that i did not like was that they are still advertising free continental breakfast on our website and making you seen that you have it but they are not serving it at that

breakfast, tv, mini fridge

breakfast

went to have breakfast and coffee at about 8:00am

told the price included a continental breakfast online… no breakfast of any sort was offered

breakfast choices available

very clean and comfortable. breakfast was great.

the breakfast was very good

it was clean and easy to get to and the breakfast was wonderful!

the hotel was super clean the breakfast options were limited

near highway. very clean and modern facility. good breakfast. friendly staff.

i was never able to get into the gym

the pool was nice, the gym was clean and stocked with everything you need

all the amenities for the kids pool, oversized jenga, pool table

we also enjoyed the swimming pool and the gym

indoor pool and outdoor pool too small

very clean and comfortable room. we love the full kitchen!!!

kitchen items, new facility so it was very clean

clean fresh beds, stocked towels and excellent kitchen appliances and supplies

new buidling with very spacious room. grandkids liked the pool.

kids loved the pool

like everything about this best western, breakfast, the pool, the staff,and very clean exterior and interior

room was nice and we enjoyed the pool staff and other guests were very nice and friendly

and the fact we asked for a late check out, and it was no trouble

no inside pool

the kids were not being particularly loud, though, so maybe the walls/floors are not as soundproof as

the pool was a little bit dirty

clean room with great breakfast

good breakfast , nice staff and very clean

pool was amazing and it was salt water

great location with plenty of restaurants around.great breakfast options

breakfast was great

no protein for breakfast.

morning, breakfast kind of went south, arrived at the breakfast area around 8:15, and no gravy, only two

to the interstateplenty of parking, even for a church busgood breakfast varietyrooms were clean and beds were comfortablegreat shower headsadjoining

the front desk was very polite and informed us of the continental breakfast

nice breakfast available in the morning

accessible room was honestly accessible. breakfast was great, different line up all 4 days.

the pool was good, it wasn’t anything too exciting but it was what i expected and we used it

very friendly staff. nice room. they were able to agree with our request of late check out.

we did not eat breakfast here so cannot comment on it

pool was closed. bed was not comfortable.

breakfast could have had more options. it wasn't fresh or much of a variety.

the pool was perfect after a long day of walking

super small breakfast area. hard maneuvering.

the staff was very helpful, the rooms were updated, the pool was clean, very nice hotel

pool and breakfast

the kids liked the pool

the kids really wanted to swim though , and it was her birthday so we stayed

kids enjoyed the pool

the breakfast bar basically was non existent as nothing worked in it when my kids went to go get some cereal in the morning

laundry. cleanliness. price.

pool is really nice but a little on the small side…mostly because they were fully booked with

was clean,staff was friendly and accommodating, and we really enjoyed conversing with the breakfast attendant

location great. didn't eat breakfast

staff, hotel is clean,rooms spacious , pool and patio area clean

close to things, has a pool, well cleaned, very good breakfast

nice breakfast bar

breakfast bar was crowed and needs to be rearranged for easy flow

that i missed breakfast

good breakfast variety.

description stated a hot breakfast

all the staff were very nice! the breakfast is amazing! this hotel is beautiful, new and clean!

nice gym and pool

the pool was nice and clean, the fitness room was also clean and taken care of with new equipment

the towels in the pool area could have been a little bigger if i had to pick something.

2022, at the end of the pandemic, so there was a couple of nuances such as having to sign up for pool time in advance and getting towels at the front desk

clean, great price,good breakfast, pet friendly with reasonable pet fee

pet fee was reasonable and what i expected from questions online

hotel had excellent facilities (basic gym and pool), a lot of restaurants around

the breakfast had good variety and i loved that it had a laundry room

stained linen and also put us in room 108 next to laundry

the spa tub was enjoyable and helped my back problem

adults could socialize and kids could play at the same time

the pool is well maintained and the gym is great too

gym, laundry, video games and an indoor pool

the staff, the room was clean and we loved the pool

clean, great staff, fantastic breakfast, comfy beds, pillows & bedding.

pool water too cold & too warm in entire place

fitness room was clean, had complimenrary towels, equipment worked well, and i enjoyed having free

pool was closed.

complimentary breakfast provided nice selection & enough table space

the pool was open but very chilly

hotel was amazing from front desk to restraunt and bar area. beds were comfortable and spacious.

the inside pool was freezing cold. it was difficult for even my children to enjoy.

loved the pool, snacks in the lobby, beds were so comfortable and the breakfast was outstanding

pool was too small and surrounding very uncomfortable

they allowed us to do both early check in and late check out which was very much appreciated

the pool area and gym look

laundry was on the second floor only

pool need a little

pool and gym closed

good bfast. friendly staff. close to everything. nice size pool.

was great except the breakfast was less than acceptable,, the biscuits were hard and cold,, the coffee tasted like

loved the quick check in, the closeness to restaurants, and our grandson enjoyed the indoor pool

i wanted a place with a pool

bed was great and breakfast was great

complaint was that we had to wait on paper plates for breakfast

staff, amazing breakfast and we absolutely loved our room

breakfast and location are very convenient

the bed was very comfortable, and the breakfast was delicious!

very good breakfast. warm and never ran out of food. liked the variety.

breakfast was usual

love the breakfast

the breakfast was very small but i understand because of covid.

the breakfast was fresh and ample

was friendly, free breakfast, guest laundry, clean hotel and comfortable rooms

the breakfast was great, the room was very clean!

breakfast and how they serviced it

staff was excellent. pool and hot tub were clean. room was clean and the bed was super comfy.

also enjoy the hot complementary breakfast

the pool was super cold and needed more towels at the pool

breakfast

handled breakfast very well in light of covid-19

main objective was to relax and enjoy the heated pool which clearly was not, the staff on duty said they would tell maintenance but at checkout the

was disappointed that the pool was closed but we can blame covid for that

breakfast and dining room; the accommodating staff; a wonderful suggestion about where to go for

quiet and comfortable, good breakfast choices and clean

air was off when we got there so room was hot. pool area was dirty from the night before.

didn't have a decent breakfast

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

i also liked the full size refrigerator and kitchen utensils

airport shuttle was very helpful

was very clean and quiet, free parking, nice swimming pool, very good breakfast

the very best breakfast i have ever had at a hotel!

had to pay an uber to transport my family to the hotel because they had no one to drive the shuttle to the airport to pick us up

for breakfast to be served till 11:00

the treadmills in the fitness center were in bad shape

they have a free shuttle to the airport and there's an outback across the parking lot

spa in the room

the only problem was their laundry facilities or not working if they have been working they would have got a full five star

free shuttle besides the airport

big rooms breakfast

spa tub

have a better breakfast selection

i love the spa tub

very helpful and a great place to relax and enjoy yourself free breakfast included

clean elevator laundry and fitness room vending machine

if i needed to do laundry, they had machines on the property

laundry room was very spacious with many washers and dryers

i would much prefer an ice-maker down in the laundry room - behind the room key for security and protection from poachers

loved the laundry facilities

trash from people staying thrown on the parking lot :( people smoking outside their room and being sucked up into my air conditioner (-)lots decrepit from the outside. parking lot is really small. (+)staff was quick. lots of parking. (-) there were pick up trucks backed in to parking spaces,a little advice, if you can't use mirrors don't back up (+)good lighting in the parking lot.

the wifi was spotty

the tv and wifi were great

the wifi didn t work in our room

no internet poor continental breakfast location -- finding it limited towels

no one was available to answer at desk during breakfast time for water

breakfast of cereal, muffins and coffee was included

the parking lot was crowded and small.

of parking

eggs, yogurt, cereal, waffles a little bit of everything you could imagine and we enjoyed the pool

breakfast was amazing each morning and my kids love having the choice between all the options they

great place! great price! great breakfast!

location. staff. kitchenette

2) kitchen was fine

dispensers and body cream all from dove extra pillows and sheets in room lots of towels and the gym

breakfast was nice, offering coffee, breakfast bars, oatmeal, and muffins

the breakfast could have been better.

did not eat breakfast. location is in a great spot!

breakfast was excellent

pool needed some attention. water was a little cloudy.

clean and accommodating. pool/spa and breakfast.

gym was smaller but the pool was heated with a large hot tub. so just shifted to a pool workout.

comfortable rooms, pool, exercise room, 15 minutes to downtown, good breakfast, quiet, all the necessities you'll need

no bag for dirty laundry in the closet like most places provide

the breakfast was good and the area it was served was nice

the guest laundry closed at 9pm which i think is too early

laundry machines were down and lack of drinking water in the vending machine

great place to stay. decent breakfast, heated pool, small gym nice lobby to hang out in.

i love hot breakfasts with multiple options & ev charging stations for free

breakfast to go was not what we anticipated..only disappointment

pool was overflowed with water and only 5 people is the max

breakfast was basic but it was good enough for the kids.

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a clean place

the kitchen was the best part and laundry.

laundry sat in the hall for 5 days

was located beside laundry room and it runs all night

i didn’t get to call ahead to see if our room was ready for early check in

we slept in so no breakfast. overall it was a great stay. but not for families with young kids.

location & easy park, good wifi & breakfast

whenever i tried to do laundry the laundry detergent dispenser was empty and then they tried to charge me $5 for one

need to work on breakfast could be more good and warm food

breakfast was great.....room was clean staff friendly

also i asked for late check out and they very pleasantly agreed

breakfast was great!

gym was really nice and well equipped

he dealt with large crowds of very loud and rowdy kids more than once

breakfast was great with lots of selection

it was 5-star-very clean. great location. free parking. room had an individual keurig.

location was good, the parking lot was adjacent to a local steak house

is close to restaurants and gas stations 'plenty of parking 'kids enjoyed the indoor pool 'friendly

more parking.

ample parking, kind and efficient staff at front desk made check-in & check-out super smooth

breakfast was good an fresh. the staff was on point.

decent breakfast

considering that the gym and pool were closed, perhaps that fee should have been waived

pool was cold

breakfast was great!!!

he and i go back to the parking lot to unpack the car while the teenagers wait on the housekeeper and maintenance for the

it was nice to get in and out of and the parking lot was spacious

breakfast, parking, location, room cleanliness

plenty of parking and i felt safe in the area

parking was convenient

fitness room was closed because of covid but i was able to run on the main road that had sidewalks

aso, loved the breakfast

room layout, the breakfast, accessibility to louisville and the interstate

great breakfast, friendly staff, nice pool, clean room

breakfast was disappointing- limited choices and turkey only provided

fact nobody said anything to me about parking my truck in front of my door, i drive a big

scheduled an early check in and wasn't able to do so

early check in

pet fee was $0.00, that’s an a+

they are pet friendly and they allowed us an early check in

the hotel was in a good location, and was very clean. i really enjoyed the indoor pool.

was really nice that the laundry was there and also the exercise room i really enjoyed that and the rooms were very

she also ensured that we had plenty of breakfast and gave us plenty of time, without rushing us

there's only 1 washer and 1 dryer but was still nice to be able to do laundry during my stay.

pool was wonderful and very warm!

porch, and everything ❤️ the pool was super nice, and the kids loved it

just wanted the continental breakfast to be a little more variable

the pool was very nice

to many kids in the pool so we didn’t get a chance to use it

the kids loved the pool

breakfast was even over and she let me get food from the fridge so i could eat after running a race

was great, the rooms were very ckean, staff was incredibly super nice, and breakfast was delicious

i should have been informed of the $30 non-refundable pet fee. i didn't like that.

breakfast was good, but of course it’s not perfect like nowhere really is

only thing we didn’t like was no waffles for breakfast but we survived :)

also, there was zero parking due to some kids thing and the building next door

no parking due event at the entertainment venue located next to hotel

occurring which was kind of an eye sore and made me very skeptical as i pulled into the parking lot

lack of lights in the parking. need more lighting in the parking lot.

parking is a little tight when full

laundry facility was convenient

laundry room was woeful. rooms could be cleaner. office not open until 11

also the laundry machines didn't dry your clothes yet the office said they are aware of the problem

i could laundry my clothes, and buy water and paper toilet from gas station next door

no change machine for laundry.

brand new facility and super posh compared to the other hotel/casino in the area.

everything except no room microwave. loved the coffee bar in lobby.

for food (for a meal), when i checked in, it was later and all the restaurants were closed in the casino except one, but i wasn't able to eat any of the things on the menu due to medical issues

the casino at the base of the property and the variety of machines, also the cleanliness there

the view was spectacular and the food at the casino was top notch

lighted parking is limited.

there was free parking

the parking lot was like driving through a mine field

to date, clean, helpful staff, safe area, well lit parking lot, free and ample parking, no shady people around, mini fridge in room, able to control

and not only were there plenty of places to park without imposing on other guest automobile parking, but the staff was very accommodating and understanding

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

have a laundry basket with extra towels in front lobby for guests

like the laundry facilities

is space in the back of the hotel to park a 3500 pickup and 45 ft trailer

the hotel is pet friendly without an outrageous pet fee

location & pool relaxing was everything ! thank you

price was good, pool was fun and great for the kids

the gym was nice and the bed was very comfortable

a bit disappointed by the lack of pool/ whirlpool

the coffee in the rooms wasn't very good. the pool was crowded with kids who had no adult.

smelled clean, good location, breakfast, comfortable bed, staff was helpful

outdoor pool and has coin laundry if needed

fitness center has only 3 machines. breakfast was very poor. rooms are not quiet

no meat at breakfast bar

everywhere, pool green entire stay, no laundry service, internet not working in our room, drug addicts and homeless roaming all day and

no dishes in the kitchenette

a little lackluster gym

kids loved it too especially the pool and the oatmeal for breakfast

friendky staff, excellent val he with the 5:30free food and free breakfast

no flat bench in the gym, elevator was down for a night, the property was decent but the surrounding area was

strip and mcdonald's also professional and polite staff and management also free ice and on site laundry wash and dry under $5

and there laundry service is kinda on the high side which i just walked across the street

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat onsite) i tried to gather my things as quikly as possible

room was dirty i had to clean everything and the spa tub didn't work

one always scream at check out time action that let mr know she have no idea i always request late check out

to find the water fountain needs to keep clean the guest laundry room and washer door was

shuttle service to the airport was advertised

sack breakfast and pool closed due to coronavirus which is no ones fault

the arrangements, the location for us, the friendly staff and breakfast was the best.

we really appreciated the shuttle service they offered for the airport and louder than life festival

they had rooms ready for us for an early check in and the staff was very friendly and helpful.

can't compliment the front desk staff enough; having driven all night i needed an early check in; the staff juggled the room cleaning schedule around, got a room cleaned for me

no pet fee

the night shift front desk staff had young lady come visit and she was parking in the first handicapped space next to the entrance

glass in several locations in parking lot

parking, check in, weed smell in hallways , ice maker didn t work, didn t feel safe

it overlooked an empty parking lot

except parking availability was beyond expectations

unfortunately we didn't get to use rhe pool because it closed to early.

pool closed

the pool was small. they only aloud 5 people in the pool at one time.

pool was under repair

the swimming pool!

was very clean and comfortable. staff very friendly and helpful. breakfast was great

fridge, microwave, and kitchenette style was awesome

pool wasn't open (which is fine, it was still chilly) but they should get a cover for it because

i was disappointed that we couldn't use the pool or fitness center.

it had a nice kitchenette with microwave and fridgei it also had iron ironing board and a safe, i liked that the

the entrance was at the back and a little difficult to get around the parking lot, but a lot of louisville is like that, with not being easily accessible from main roads

place to stay, only issue was parking, having handicap issues required more walking than desired for parking

parking, more needed for handicap clients.

the hotel parking was fantastic

staff was incredible and so was parking security

free shuttle was excellent in that once we arrived we could just park and not worry about anything else

we were there for a volleyball tournament, and the shuttle service to and from the convention center was fantastic

breakfast great. we liked kadisha who was at the front desk.

the shuttle service to the expo center was such a bonus

unsure if this is even tied to the hotel but the shuttle pickup driver (a lady) was unhelpful when picking me up from the airport

the fitness center was more than adequate and everything was in working order

full kitchen because of staying multiple days

to date furniture, clean room upon arrival, breakfast was good, and they provided a fitness

heck… after the hotel staff yelled at my kids i didn’t even want to mention they had random people bothering paying guests

fridge wasn't cleaned out from the previous guest but it was late and my kids already fell asleep so i left

free shuttle within 3 miles

easy access to airport plus airport shuttle. nice and welcoming staff.

location was fantastic with in walking distance to the expo center where we had an even and the shuttle took us there if needed over all wonderful exsperance

the pool and the gym.

great breakfast aswell

the outside lounge area just outside the pool

were kids in the adjacent room making ruckus until 11:30 pm

pool was extremely small, but we were with a bunch of kids

free breakfast did not exist

close to expo center and shuttle service.