the front desk was very polite and informed us of the continental breakfast

the free breakfast was just mediocre

pool, fitness room, breakfast, laundry room were all amazing

fitness room. had to drive to restaurant.

pool, fitness room, breakfast, laundry room were all amazing

more variety for breakfast for those that are diabetic

beds were extremely comfortable and breakfast was good

breakfast was ok

was hoping for more hot breakfast items, other than waffles, but other than that, no complaints.

the pool was perfect after a long day of walking

pool is outdoors, small, and provides the sort of swimming experience that only small children are

pool was outdoors.

pictures showed an indoor pool which they did not have.

wish the pool wasn’t closed

good wifi and breakfast choices. room was very nice.

breakfast

due to covid breakfast wasn't offered and wasn't even explained .

breakfast was not available because of covid-19.

advertised free breakfast but there wasn't breakfast

told the price included a continental breakfast online… no breakfast of any sort was offered

only thing was the pool wasn't available to use, they were waiting on an inspection in the morning before it could be

didn’t use the pool

kids loved the pool

was not informed the pool was not open.

loved the outdoor pool. close walking distances to restaurant and fast food.

the pool was a little bit dirty

the kids enjoyed the indoor pool and the bathrooms and floors close to it were kept clean, making

pool wasn’t open

start, cleanliness of room, breakfast options

the fitness center was fantastic and the indoor pool was great

great location with plenty of restaurants around.great breakfast options

breakfast was great

it was clean and easy to get to and the breakfast was wonderful!

the hotel was super clean the breakfast options were limited

wish you would have had more choices for breakfast , for gluten free people

breakfast choices available

very clean and comfortable. breakfast was great.

the breakfast was good too

to restrictions the pool was by appointment in 1/2 hour slots and they did not sanitize the pool between guests so what

rooms, staff, pool, cameras, pool tables, fire pit outside, close to food

the fun options of games- pool, jenga, connect four, and board games

we also enjoyed the swimming pool and the gym

the pool should stay open to 11:00.

it’s only an oven short of a full kitchen

i realize that it’s hard to keep the elevator clean 24/7 because of the pool and working men with dirty shoes

kitchen items, new facility so it was very clean

very clean and comfortable room. we love the full kitchen!!!

stated microwave there was none, no breakfast, room had cobwebs, didn't look to have been vacuumed, furniture damaged, the visible

and unable to communicate well bathroom not clean,falling apart, towels had stains on them, breakfast was bad old coffee by

breakfast was minimal at best

en though i requested an early check in

there was no breakfast

breakfast was very good

if all motels could be like this one. wow no complaints great breakfast

staff was great. good breakfast. room clean. bathtub a little old but adequate.

nice hotel lorge parking lot for rvs pulling a trailer.

00 pet fee was excessive

big john is super friendly and professional, makes you feel welcome as a guest, breakfast could be better but white castle is litterly 150 feet away

their coffee in the breakfast room is horrible. i mean really bad.

rooms/hotel was clean, pool was nice and overall great stay for our family

pool didnt open til noon.v

'smartstart' breakfast leaves much to be desired

breakfast was minimal

the breakfast was fresh and hot

great warm breakfast, quiet with a nice swimming area.

i enjoyed the hot breakfast and heated indoor pool.

the breakfast is good and hot

pool was closed, and this was very inconvenient

the rooms were very clean, smelled nice. the manager was so kind and the breakfast was great!!

breakfast

clean, breakfast bar, the price was fair

fitness room equipment was broken

the pool closed at 10

the breakfast was good and well stocked

nit picking here but the breakfast could have had more variety

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

breakfast....need to more

pool was closed the whole time we were there.

breakfast was great and location

food breakfast and gym and pool

woke up at 10 so didn't get to eat breakfast

it was clean. staff was friendly. shuttle to the airport

was closed but fitness center was open

the weather prevented us from using the pool area and walking around the grounds

great shuttle to airport

door knob was broken on the bathroom door (loose but still functional) the pool was not open, but also not advertised as open

doors of the rooms when opened or closed make some disturbing for the others the fitness rooms needs more devices like

i love the spa tub

continental breakfast limited

we got into the room the comforter had several large burn holes in a non-smoking room and the spa tub had stains

big rooms breakfast

continental breakfast is on point

was clean bed was alittle uncomfortable breakfast horrible not much to eat are choose from housekeepers clean good and make sure u have

the pictures on the site and a lot of scary activities going on in the parking lot at late night hours

stains on laundry

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket outside and i thought she was

whenever i tried to do laundry the laundry detergent dispenser was empty and then they tried to charge me $5 for one

fact nobody said anything to me about parking my truck in front of my door, i drive a big

scheduled an early check in and wasn't able to do so

early check in

pet fee was $0.00, that’s an a+

they are pet friendly and they allowed us an early check in

brand new facility and super posh compared to the other hotel/casino in the area.

for a casino, replaces the beds!!!!

you had to pay for breakfast even though you spend money in the casino.

it’s always clean and staff is always friendly. love the casino

the view was spectacular and the food at the casino was top notch

fridge, microwave, and kitchenette style was awesome

was disappointed that there wasn't a fitness center since the website stated they had one

i was counting on using the fitness equipment

location was great for us, great breakfast

the vinyl floors, the kitchenette, the staff, the huge tv, the comfy bed and the nice staff

the pool was closed for “maintenance” but they never worked on it even though the staff said it

location, all staff was excellent and helpful, shuttle 24/7.

location near to the louisville airport, literally 5 minutes from airport via shuttle free parking for guests flying from the airport is a huge bonus

kitchen light flickered and cabinets were

was spacious, clean, lots of amenities (full size toiletries, full kitchen, dishes, dishwasher and liquid, paper towels, etc), staff was very friendly, continental

the night shift made the kids get out the pool for no reason at all

the breakfast was delicious

breakfast was great, the first time in a long while we’ve had good tasting eggs, and not rubbery

that the breakfast could have used a little variety as i stayed three nights and it was mostly the same menu

manager was nasty and rude i will never go back he kicked me and my kids out of the hotel for no reason it was my daughter 6th birthday

shuttle on demand

breakfast great. we liked kadisha who was at the front desk.

staff was polite, shuttle drivers were awesome! breakfast was delicious.

we were there for a volleyball tournament, and the shuttle service to and from the convention center was fantastic

breakfast was good

small swimming pool

was extremely small, but we were with a bunch of kids

kids meals were priced well

pool was extremely small, but we were with a bunch of kids

pool and restaurant were closed understandable and support

my favorite was the 24 hour gym and the breakfast bar was amazing as well

room size, nice beds and bathroom and nice breakfast. friendly staff and shuttle to airport .

a couch in the sitting area was great for the kids to hang out on

location was fantastic with in walking distance to the expo center where we had an even and the shuttle took us there if needed over all wonderful exsperance

always the breakfast is what i want

place to stay, only issue was parking, having handicap issues required more walking than desired for parking

shortage of parking

parking

parking, more needed for handicap clients.

the entrance was at the back and a little difficult to get around the parking lot, but a lot of louisville is like that, with not being easily accessible from main roads

was a convenient location that had the amenities i was looking for, free parking, fitness center, spacious room, refrigerator

parking availability and could have been a few dollars cheaper. but satisfaction was achieved

parking for front entrance, rear entrance has a faulty card reader

the night shift front desk staff had young lady come visit and she was parking in the first handicapped space next to the entrance

free parking

thing i didn't like was the pool was closed

location pool and breakfast

the gym and pool were both in good shape, as well

it was clean and there was a variety for breakfast

the rooms were clean, beds comfortable and the breakfast was good.

room very clean, laundry facilities good

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

is space in the back of the hotel to park a 3500 pickup and 45 ft trailer

the hotel is pet friendly without an outrageous pet fee

like the laundry facilities

pool was not open. this is the reason why we chose this hotel

free shuttle to festival! breakfast area was kept clean

my airplane didn't get in until after 10 pm, no shuttle service was available from the hotel

booked the hotel for the airport shuttle, however once i arrived at the airport & needed the shuttle, i called the hotel to inquire

loved the outdoor pool, too bad the weather did not cooperate

the breakfast was very good. plenty of options.

breakfast was ok.

did not use the kitchen but was impressed at its size and amenities

garbage can could be larger in the kitchen area.

spacious rooms with small kitchen and comfy beds

wish the pool was open but all good

rooms were great! lots of space and liked the kitchenette.

the shuttle service was quick

breakfast was only ok

room was a suite, so it had 2 queen beds, a sofa bed, and a kitchen (w/o a stove); plenty of room for 3 people

small parking lot. they are currently in the middle of remodeling.

room was nice and clean, parking was easy

parking lot was small

only thing i had an issue with was parking

parking and location were easy - front desk staff was friendly.

the surrounding area which made me feel slightly uncomfortable leaving my car in the outside parking bay however this may have just been due to

and they let us leave our car there for free, saving at least $60 on airport parking fees

beds were comfortable and clean. free parking

appeared as though the smoking area was right at front by the valet parking area

parking was plentiful

staff location and shuttle service

staff was very friendly and helpful. shuttle bus was great for the volleyball event and airport.

location, awesome staff, shuttle

they had a shuttle take us there

also the hotel shuttle to the expo center was an amazing service that we did not expect, but it made our travel to

pool could of been larger.

the room was very cozy and the pool was nice.

the breakfast was excellent

breakfast was the only thing that i would not rate very high

the swimming pool!

good breakfast, clean room, friendly staff

breakfast was pretty much a waste of time

not allowed to leave pet in room

not go back in and eat breakfast due to checking out and the door being locked at almost 9am

enjoyed the included breakfast.

use to have a bar set up, but no longer does with new owner

to have a bar tender there so you could actually use the bar

hotel breakfast but the odd thing was they did not supply napkins at the breakfast bar which was very odd

didn't go to breakfast

everything was excellent. the breakfast was very good.

much activity, there was a disturbance with another guest having their clothing stolen from the laundry, the key didn't work the first time

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

one always scream at check out time action that let mr know she have no idea i always request late check out

the room was dirty and the spa had grime all over it. and neighbors were super nosey.

and there laundry service is kinda on the high side which i just walked across the street

late check out was very helpful

indoor pool could have been heated for this type of year but was still enjoyable to the kids

breakfast rocked and the pool was super fun even though a little cold till you got moving

convenient location, good breakfast selections, very clean and quiet.

i usually use stairs instead of the elevator but the only stairs went to the pool.

the breakfast was great

breakfast was on my floor

everything was very nice and clean. liked it had a kitchenette

breakfast was awesome so was the price we enjoyed the spa tub

rooms a lil pricey i stay there a lot cus of the spa tubs

gym running treadmill is too old and cranky (unstable), not enough space around it to stretch

of the machines in the gym were broken

the staff was extremely friendly and i love that there’s a gym

had kitchen, yet nothing

their advertising said included breakfast but was only coffee,tea and mini muffins

staff is pretty friendly, the kitchenette came in very handy and they even offer pots, pans, dishes and utensils

staff pleasant and helpful, parking great one level. laundry facilities great.

laundry facilities no option for single load packets to buy

was able to do my laundry and relax before my next job! i need rest!

it had laundry facilities

also the laundry machines didn't dry your clothes yet the office said they are aware of the problem

no change machine for laundry.

laundry facility was convenient

pool is small but that is not unexpected for this area.

i took advantage of the pool, coffee service and bar

the pool and restaurant. loved the boutique-ness of the property.

the location and the pool.

pool area is very cool

the laundry/vending area was nice, but only had one washer and one dryer

on site laundry

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

laundry facilities didn't work with a normal load

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

comfortable rooms, pool, exercise room, 15 minutes to downtown, good breakfast, quiet, all the necessities you'll need

too much renovations going on, a bit smelly and the gym was ok-ok

parking was plentiful (i was pulling a trailer)

my son was pleased the pool was still open, and we got to reserve an hour timeslot for just us

good value for the money. hotel was clean well organized and they have a great hot tub with pool

to other esa's and that visitors must keep an open mind there are no other hotels have on-site laundry in a clean place

laundry sat in the hall for 5 days

was located beside laundry room and it runs all night

the kitchen was the best part and laundry.

i didn’t get to call ahead to see if our room was ready for early check in

did not eat breakfast location was fine

really have a continental breakfast or coffee

breakfast. maybe some cereal would make it acceptable.

breakfast was mostly cereal, milk, and apples. it was adequate.

breakfast but it was free so can't complain

parking is a little tight when full

lack of lights in the parking. need more lighting in the parking lot.

no parking due event at the entertainment venue located next to hotel

occurring which was kind of an eye sore and made me very skeptical as i pulled into the parking lot

also, there was zero parking due to some kids thing and the building next door

helpful, great value, very nice area, good breakfast, room was clean and comfortable

it had plenty of room for up to six people as well as a mini kitchen with fridge, microwave and sink with dishes available upon request

i have huge dietary restrictions and a full-size refrigerator in the kitchen area was a tremendous blessing to me

we unfortunately didn't make it to the pool, but i also love the mini kitchen

the pool and fitness center were closed do to the pandemic

pool was broken, 2 choices for breakfast, powdered juice, room filthy, laundry room, disgusting

nice workers clean nice price for room free breakfast and not loud

no meat at breakfast bar

and helpful room was clean the only thing is i wish they had a little bit better selection for breakfast

very complete breakfast pool and fitness center closed dirty hallways and scary elevator no fresh baked

no pet fee

they had rooms ready for us for an early check in and the staff was very friendly and helpful.

can't compliment the front desk staff enough; having driven all night i needed an early check in; the staff juggled the room cleaning schedule around, got a room cleaned for me

a bit disappointed by the lack of pool/ whirlpool

loved the pool and cleanliness of entire hotel. close to interstate.

the bar and the staff

price was good, pool was fun and great for the kids

the gym was nice and the bed was very comfortable

beds are super comfortable pool and hot tub were great staff was wonderful and the food spread in the evening was

too many kids in hot tub and pool

no flat bench in the gym, elevator was down for a night, the property was decent but the surrounding area was

the kids loved the pool you could swim under wall to go outside, even though water was way to cold for

a little lackluster gym

easy parking and sign-in process. coffee in room is perfect touch.

the parking deck needs some serious repairs.

the ease of parking and check in was amazing. the casino is well laid out and has plenty to do.

the view was nice of the hills/nature in the rear of hotel, good space, free parking

to find entrance to hotel, parking on rooftop at hotel entrance level left my car with hail damage overnight, breakfast near

has plenty of parking but side doors don t have access to get in

od for security)

lighted parking is limited.

to date, clean, helpful staff, safe area, well lit parking lot, free and ample parking, no shady people around, mini fridge in room, able to control

and not only were there plenty of places to park without imposing on other guest automobile parking, but the staff was very accommodating and understanding

fact that my fridge didn't work, nor did the microwave, or some of the outlets in the kitchen

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

property is new & our room had everything we wanted including a full kitchen

outside fire doesn’t work and pool water is not too clean

pool needed to be reserved to use