only thing i don t like was the hotel had to many steps from the lobby to the parking

best location, right center of xela, walking distance to everything, with private parking.

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

the included breakfast was fresh and tasty

they did our laundry very well

comfortable room and beds, nice breakfast area and very tasty breakfast, has on-site parking, and all service personnel were super kind and attentive

the parking lot is very small and difficult to park if you have a big vehicle or family van

there’s even a kids playroom

the breakfast wasn't brilliant. there are local cafes with better options.

it had a lovely internal courtyard where i had breakfast every morning

they also have a nice heated pool

the breakfast was delicious (please get the chilaquiles) (+) on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well (+) and the breakfast was sooo good (+) haha the breakfast each morning was phenomenal

room was beautiful and we had a good time at the pool

on top of everything, i would be remiss not to mention the pool or the breakfast, which were huge selling points to me as well

i looked forward to coming home each night and relaxing in the pool and room

views, the bed, the pool, hot tub, food, service

the breakfast was good

private beach, excelent view, the spa it is clouse becouse covid, the food it is excelent,

i was lost in paradies sauna , extra breakfast , beach, beautiful

the staff was very friendly and helpful. the pool was great! very nice view of the lake.

the staff were very friendly and helpful, the restaurant food was great (dinner and breakfast) and the restaurant location is beautiful (+)hotel is the most beautiful place on atitlan, you can have breakfast with the view of the 3 volcanos (+)breakfast was excellent gardens were beautiful location on lake was perfect (-) breakfast only was a buffet (+) we enjoyed the restaurant for dinner and breakfast, it was an expensive luxury to eat there (-)morning, the only breakfast offer was a buffet, which i m not super fond of but many people are so it wasn t a (+)surrounded by amazing gardens, had a breath taking view of the lake and volcanoes; location for breakfast was awesome had a nice view of the lake as well (-)the dinner menu could be a bit more imaginative. breakfast and lunch were excellent. (-)no breakfast included (+)breakfast buffet is always excellent- the bartender made the most delicious cocktails

no room service unless you re sick, then you have to bring it up and down yourself

the property it s fantastic! gorgeous garden, pool and a beautiful view!

pool hour

no room service at the time.

i like the location and the view. cheap laundry service.

with a climbing frame, trampolines and little football goals for the children to enjoy and the pool had a fantastic slide too

lovely hotel with large inner garden good location nice view on lake from pool and restaurant

pool w/slide

kids crying in the morning