and the pool was closed, which was a bummer for the kids

there should be more towels at the pool

also nice laundry service, decent gym and a good breakfast that was reasonably priced

wifi easily accessible and fast enough for my needs

rooms are so small, wifi is so slow

our kids enjoyed the pool even though it was a little chilly

the lock on the window was gone was scary having our kids alone

as expected. gym is small for actual weightlifting

its one of the best locations in downtown san jose. close to everything. solid bar too.

room service was the worst food i ve ever experienced and cost over $100 and was inedible

they had a christmas in the park within walking distance geared towards kids

precisely in the middle of downtown with nice bar and restaurant

happy hour at the bar on a saturday night was great and the bartender was able to give recommendations to some

has a small gym w no windows (don't recommend using the gym

the free wifi works great

the hotel s water station, was, in reality, a small water cooler tucked inside the tiny gym

the bed was comfortable, show nice and hot. clean rooms and free wifi

there also wasn t a pet fee which was nice

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on

pet friendly my hahaha nothing there was accommodating for a pet

hotel had a beautiful christmas photo prop,my kids loved the little tree contest

the pool was small and shallow and jammed with screaming kids which meant you couldn t actually swim but i

beautiful clean and comfy hotel, great pool! friendly staff.

pool closed early. no microwave. no view.

the pool area was so packed yo could not move around in the pool you had to sit one the cement.

hard when you have cold kids

the carpet and it took a decent chunk out of the bottom of my foot and if i didn t pay for the wifi then i

wifi wasn't free to my knowledge.

free wifi.

to order at the bar for drink or food right off the lobby, excellent and easy way to get a triple latte in the

room was very nice, loved the kitchen and that there were so many things we could do in it

great breakfast! everything was well stocked

it was perfect for a great pre workout grab n go prior to going to the gym

my wife loved the kitchen and everything in the room was great

breakfast was very convenient

my kids commented on this hotel was the nicest they've been to

the breakfast is inedible, typical of american motels that don t have an actual staffed kitchen

it was a great surprise know that the parking has ev charge station (even though it's valet parking) we were

breakfast was nice kept neat! hotel rooms were designed well front desk was friendly!

fitness room machine noisy. motion activated bathroom light.

had group of about 25 to 30 kids having party next to us drinking smoking dope

kids' attitude was disrespectful, the room did not feel clean, the accommodations were in a bad

were more families with little kids than i had expected (i was there for business trip

room was nice and clean bottled water in room (2) playground for kids sensored lights with timer in restroom

were kids running around after 10pm with little to no parental supervision, adults out by the pool

kids next door throwing party at 2:30am

other people who were staying in the hotel were putting their kids' diapers by our door

desk told us kids under 12 eat free that was not the case there 12$ a plate with a purchase of a adult plate 1

the room next to me, the guest were loud and the kids out of control

it was hurt very deeply ,she also dress the pants i think it's very dangerous to the kids, and i have also

we always stay at this best western...it is 3 blocks from our kids and grandbaby'

the breakfast was great, my kids and i loved it

ample breakfast, big room, nice pool, friendly staff, great location to downtown san jose and the airport

some rooms had a laundry line for hanging up wet clothes

there was plenty of parking on site

thankfully i had the safety bar in place

great facilities including modern gym and small but very pleasant pool and outdoor seating area

rooms came with kitchen amenities

breakfast was pleasant and comfortable. just the warm feeling all around.

customer service, room cleanliness, breakfast was simple yet exceptional

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school

is the coolest hotel but i think a little overpriced lots of college kids also but it s a great hotel you won

is the coolest hotel but i think a little overpriced lots of college kids also but it’s a great hotel you won

finally, someone wandered by, from the laundry room

the location was very close to several malls, mini golf/arcade and the sapp center

got a room for 4 adults and the the sofa bed mattress is so thin it s a better fit for smaller kids around 1

parents didn t seem to care that kids were running amuck

the breakfast was a little simple and not many choices to drink or lactose free food.

facility and suite arrangement are surprisingly fantastic, breakfast is a great deal of variety taste american

has a kitchen with pot, pan and saucepan

this only complaint i can think of is the lack of a hot tub to soak in while the kids goof off in the pool

we were traveling with our young adult kids and seeing shadows in the bathroom is uncomfortable

staying with kids, it is always a go-to when looking for hotels that offer breakfast and is included for your

we had such a long drive with our kids that we just wanted to sleep so didn't say anything

great free breakfast

the sofa bed in our room had some tears and kids said very uncomfortable

i had to go get a costco membership and buy blankets & sheets and pillows for my kids

my kids loved the bool and the small deck right outside our room that leads to the pool

it was clean and comfortable and our kids enjoyed the pool and

liked that it had restaurants in same parking lot

breakfast was great, bed was very comfy, my kids love the pool it's great.

sunday morning, my kids were watching cartoons around 11am when someone called to complain that we were too

staff - the shuttle drivers are terrific - they talk to you during the short ride

i liked everything! the location, the service, the comfort, and the breakfast

they sent someone up to find it, and got it back on next shuttle, in plenty of time

great breakfast the kids loved it...

even the severity guard stepped in to help get towels for this kids in the pool

downside maybe the tv, i wish i could cast or mirror my apps so my kids could watch what they want

in the morning and that it doesn t go till 5 am so we had to walk to the airport at 4am with 2 kids so we didn

the room was spacious enough for my husband and i and 3 kids. my kids loved the room!

pool was relaxing and fun for the kids

kids running through hotel and gym room while i was working out

pool was indoor but the water was so freezing my kids couldn't use it

breakfast was reasonable, however they had begals but no cream cheese, the cereal was a choice of kids type or

the options were great and my kids loved the pancakes

the ac was next to the sofa bed so my kids got stuffy nose being in direct air

everything especially the 24 hour gym

breakfast was ok, the same thing every day, so variety would be nice

staff-lily in the kitchen was very rude because i asked if there was more food

we came downstairs for breakfast at 8:30am and the buffet was hot and fresh

had a nat bug problem, the air conditioner leaked, had no view and they put me upstairs with two kids

as a single mom with 3 kids who can be overly energetic, the staff greeted us with warm smiles, pointed us in

if you have kids avoid this place at all cost, not safe

liked the rooms perfect size for two couples with 3 kids , very quit place easy to relax

the breakfast was good. and pool.

exhaust fumes in the pool area

wish the coffee bar was open longer in the day.

lobby was nice but everything is closed. snack bar is open though.

guest laundry fascility, there was an issue water started leaking from washer they did not even offer to

the pool was very dirty. possibly because it hadn't been serviced yet for the season

breakfast/food served should have better choices especially for kids

breakfast had options and worked out perfect for the kids

would definitely stay again the breakfast was hot and found everything i wanted

it was equipped with full kitchen and silverware and look convenient for people to cook the food in room

staff was very helpful with accommodating us with a late check out because of our changes travel plans

location and staff are great. ample parking. access to trail.

the kitchen section, pots, breakfast .a lot of things!

spacious room and the complete kitchen make it extremely comfortable

we were told that the creekside (quieter) rooms were all booked; however, the parking lot did not agree with

parking was free and spaces available

the kitchen included with the place,

room, well lit, comfortable desk, excellent kitchen, excellent breakfast, complimentary apples and cookies,

i was impressed with the size and comfort of the room as well as the morning breakfast

location and the fact that it had kitchen

elevators were provided for rooms that were upstairs each floor had a laundry room facility which was locked

ac didn't cool the whole room, wish they had a pool for the kids

close, no hot water in the bath or shower and to top it off the pull out bed was broke that my kids were to lay

i could hear tv from my neighbor and i had running, shooting, crying kids above my head (well, i understand

location, beds are comfortable, nice space for 2 adults with 2 adult kids

we booked the room for 5 people (3 kids and 2 adults)

wasn't happy dragging my kids out in the rain when there was a restaurant on property

juice or something for the kids

room is clean, beds comfortable, and spacious- kids love it

we were expecting the pool at the property for the kids

one thing is the location the first night me and my kids had to walk down a busy street to get here

the pool for the kids

also the pool how it isn t gated and had more access of freedom to walk around while having the kids in the

my kids got allergic because of the smell

the gym didn't have dumbbells which the advertisement showed they had them

restaurant and bar on site had great food and excellent service

the open room upstairs was not so good for my kids

ok or if i needed anything mind you i could barely walk and was alone most of the time since my kids had to work

ability to have a kitchen, the room was very clean and the bed was comfortable

it is set back a little off the road and was very quiet, clean, onsite laundry

well stocked kitchen

kids wouldn t eat the breakfast, except juice and dry cereal

wish they offered some kind of grab and go breakfast items for the kids

hotel menu did not offer great options for kids

slow wifi for iphone

pool in the patio never sees the sunshine

my kids like to go to the swimming pool and the jacuzzi

there were several groups of high-school aged kids on some sort of sports team trip. the

i would have liked the staff to be more forthcoming with information regarding breakfast when we checked in,

and very clean hotel, i loved how they accept pets without fees, and they offer free breakfast

the kitchen in our studio was a real kitchen if you need it

they also give my kids a teddy bear each one of them

night there were some questionable characters outside in parking lot

the pool was clean and not crowded

can hear upstairs walking and laundry room noise next door

free and secure parking

location for shopping at greatmall, and lovely breakfast area

the kitchen was well stocked and convenient

getting into the hotel parking itself is a pain on holidays or busy weekends

the hotel has convenient parking, and the location is excellent

walking distance from the great mall. clean and nice pool. friendly staff.

in my room wouldn't connect to the wifi so we could watch tv

great gym

it's is new hotel, near the vta light rail, has nice breakfast and even laundry room

very nice hotel & great breakfast

breakfast was included with our stay

it is clean, good breakfast

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

not enough kid friendly breakfast options

this time we didn't use the kitchen but that is a plus

the staff offered the kids snacks while waiting in the lobby

pool was under maintenance when i stayed there which took some joy away from the kids

we have 3 kids that are 4, 9, and 12

my kids loved the indoor pool because the water was heated

our kids enjoyed the suite

it would ve been perfect if i had my kids with me

in the rate for the breakfast even though i had stated we are a party of four (a couple and 2 kids) while booking

ladies working the front desk and bar when we came in at 8:39 pm

no pool access because of covid

modern and updated. cute bar area and outdoor patio.

the kitchen manager refused to let my two kids eat their breakfast because i didn't know we had to pay

there is a extra charge for parking $15, for room service $5 extra charges are horrible!!!

the bar staff were very friendly and accommodating as all of the niner fans flooded the bar after the

bar should open earlier than 4 p

my son didn't care for the room service terriyaki sandwich, but fries were good

you don't hear people in the rooms next door, but you do hear outside - the road, music from the pool and so

close to the 49ers stadium close to shops and take away pool was nice

overall pretty nice and everything that i needed here. good gym!

the wifi was strong and reliable, which was a huge plus

friendly and helpful, the rooms are updated and clean, the bed was very comfortable and the pool was refreshing

i grabbed the pool net to clean it myself and then let my kids go in

to be called it was very stressful for everyone on their toes having to take car of our car and kids asleep in

but last day no omelette, breakfast room crowded with noisy kids and no china for the coffee

space is awesome specially when you have kids

i traveled with my 3 kids, who are 5 and under and i felt at ease knowing they were in a clean room

if you re a parent traveling with kids, i would 100% recommend this hotel

poor wifi. room smelled

wifi unreliable and cellular signal poor in the room

covered parking at the hotel was perfect, right by the lobby and it was free

the wifi was a bit unreliable and slow.

buffet was $25/person, with kids, being vegetarian and on special diets, our options were eggs and fruit

i had 3 kids under 4 years old with me also

the bar n grill food was wonderful

i had an issue with the wifi connection on ome of the upper floors.

bar closed too early