the pool looked very inviting but didn t use it, same goes for the spa

we had a spa appointment and found out when we arrived that they weren't working

didn t provide wifi code, neither guidance into how to navigate the small town

beautiful hotel, perfect location, great breakfast and staff were super friendly and helpful

the bar was useful and free tapas with the drink

excellent, freshly made breakfast

good breakfast selection including bread, hans, cheeses, tortilla fruits etc

breakfast looked normal, but everything was top quality

this trend of trying to sneak charges onto the bill was continued when we checked out and a pool charge was

receptionist on arrival : hidden behind screen with minimal info ( except breakfast times and wifi code) quite

breakfast is lovely with a nice

the room itself was spacious and comfortable, and we appreciated that breakfast was included

if teh spa worked - option to use the bar , which they have but non functional

breakfast was excellent and the staff at the breakfast room were helpful and attentive

it was a good continental breakfast. the staff were very helpful.

the wifi was poor and cut out frequently.

the staff were lovely, restaraunt is amazing, great facilities for pet owners, and in a beautiful location

and comfortable room and shower private parking quiet neighbourhood very reasonable

beautiful location along the douro river with excellent parking facilities

parking on site

knew there wasn t room service so it s not that i didn t like it, but it would be nice to

the wifi did not work at all

the spa bath was not completely clean

good rooms which are quite recent in a nice area. the tapas bar down the road

bar downstairs was open late, so loud

nice breakfast, great place full of history and staff really nice and helpful.

except for not have wifi, everything else is excellent

the swimming pool wasn't open, they were preparing it for the opening in the summer

good traditional breakfast

hosts did everything to make our stay memorable , including an excellent dinner and outstanding breakfast

the gym is quite good

there could have been a bar and food when we arrived

restaurant closed at 4pm had to make do with a sandwich from the bar only to find out that the bar closed for

was relatively low reflecting the location but the bedroom, the cafe and gym were all very good

the bar closed from 6pm on saturday til monday and there is no other establishment in walking distance

great location, very spacious, mini-kitchen, friendly helpful staff

erraticy wifi.

comfy bed, great shower and the kitchen was well equipped

having kitchen in the rooms is excellent

gym, restaurant, terrace

unreliable wifi connection and uncomfortable room temperature(no heating)

24/7 front desk. excellent breakfast. very friendly staff close to all major sites.

nice bars and restaurants, just next to the cathedral, rooms are bright and sparkling clean, breakfast and room

costs extra but worth it)

breakfast

the concierge gave my kids chocolates when we checked out

very atmospheric scene, just steps to great bars and restaurants, including piscolabis in the fantastic pasaje

the location! the balcony, and the wifi was good.

friendly and helpful staff, nice bay window view. wifi did not work though.

the bar wasn t open but they very kindly us ice.

the water switch unless you are actually in the tub, which is not comfortable when giving bath to kids (we had

the rooms were spacious and comfortable, the kids really enjoyed our stay here

were a family with two kids: beds where all individual there was no care on making a couple bed for parents

wifi was slow and you had to pay for the better internet, we used the cafe next door.

room service began quite late - 20.30

the sofa bed for the children was a bit small for both kids. that s my only criticism

good wifi

service was very attentive and pretty fast when we asked solutions for the wifi so i ll definitely

no room service menu floor in bedroom not very clean always forgot to replenish toilet

there is a bar to have a drink, but not late into the evening when arriving back

lack of kettle which is handy for a quick tea or simply use for kids cerelac

huge and comfy bed, perfect for a family with one or two kids.

clean, comfortable, good wifi

the bar and lounge area had a good vibe and was frequented by really nice local residents

great location, nice rooms, good wifi

bullish welcome but maybe a language barrier

elegant hotel with modest but working gym facilities

there was a varied and tasty breakfast and the bar was useful for use during the day

location, cleanliness, good-sized bedrooms, nice gym

the staff were very friendly. the breakfast was great and the coffee in the bar also.

the pool isn t a swimming pool

the location , design, cleanliness, lighting was immaculate. very good fitness suite.

advertised as rooftop pool. it just about comes to your knees

pool is shallow

no functioning elevators, food, or spa service

a lot of noises of kids

noise as i was on the first floor and i could hear the restaurants at night lack of room

had a problem connecting to the wifi in corner root 107

great location pet friendly secure parking

position so close to the square and restaurants and bars walking distance to a park for our dog hotel staff very

i had booked 2 rooms for 2 adults and 3 kids previously and they only had rooms down for two adults

helpful staff, fantastic hot showers, huge comfortable beds, spacious room, bar and restaurant onsite and secure

downstairs very nice lounge, bar and restaurant

today with travellers like us connected daily to wifi, it is bad manner and idea to switch blame on user

proofing, helpfull staff even in other languages, excelent food quality at the resturant and good laundry service

surely they should have got intouch with the kids teachers who were looking after the kids

extremely comfortable and separate suite for the kids

beds were great. we had an adjoining room with our kids which was really practical.

room with kids was great, breakfast was fantastic and nice terrace front and back

the bar had a lively atmosphere and served some fine food

the wifi wasn't easy to access, but the receptionist helped us out.

spa not working only on weekends they said, view not so good, small room

the spa is ok, but small, and nothing special, thus can hardly be recommended

the gym! was too hot (actually in the spa!!) and with no water for drinking!

restaurant and bar closed which wasn't noted on the website when we reserved. very disappointing

when travelling with kids, make sure you go to parque campo grande, it is a super playground

keep your kids next to yourself

lovely staff and even a small play area for kids

pool area for kids to stay entertained while parents can relax and have a bite to eat on the terrace overlooking

nice breakfast - quantity and variety - and kids no charge policy

motorway, an oasis of extensive grounds (with free access of the pool for guests, playgrounds for kids, tennis

its pool as we were on our way from the netherlands to portugal and we needed something for the kids to relax

didn't know that it belonged to a club so after a scavenger hunt in our bathing suits through a kids' birthday

they thankfully left about sunset were very noisy with kids running around hotel screaming

big family bedroom,nice space for the kids to play and great swimming pool.

beds are comfortable and wifi works well.

is lovely, we arrived late and was disappointed no water in mini bar but apart from that all good its are 4thtime

where you can eat other than outside with pets, shame as bar is nice and you would certainly spend more money

worst wifi ever

slept well.comfy bed. poor lighting in the room. good wifi.

it was nice to have use of a swimming pool and car park

bar area just enchanting

plenty of parking

good location. comfortable room. lots of choice at breakfast pool as we had it to ourselves.

when using the advertised 'room service' of 24/7, we were told that we needed to wait until 20

our 2 bedroom room was huge and kids loved the spa bath

good for when you'd like to go out with kids :-) it was a nice place for us to stop and rest for the night before

cafeteria style dining and bar at reasonable prices

our 2 bedroom room was huge and kids loved the spa bath

we had an enjoyable meal in the restaurant, and the bar had a lovely christmassy feel about it