we enjoyed the gym and pool

early check in request was accommodated,

wifi was down, no notification of that until you asked and no credit offered

parking

breakfast was good.

only issue was that in the morning on the weekend was no breakfast meat like bacon and the kids were mad the

had dents an the over head light was crack an pulled all the way out just wasn t happy my kids an i cleaned

they went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to

the place was very clean and salt water pool was awesome!

they went above and beyond to be kind to me and my family, especially the kids, and were quick to respond to

very friendly and accommodating; breakfast buffet had sufficient options; pool availability for kids was

this is why i did not see it when i checked the rooms to make sure the kids had grabbed everything i immediately

my kids loved to have basketball court

clean, warm and friendly staff! breakfast was yummy!! my kids enjoyed the pool!

not exactly a place that you want to bring your kids

pool was closed while we were there, that was a bummer for the kids

was some young kids having a party in one of the rooms but i will say that the staff resolved the

one night was very noisy with kids in het hallways

then charged it twenty dollars anyway then the toilet constantly ran the supplies were none the kids next door

kids running up and down hall; this went on for hours

there was no lifeguard at the top of the slides, kids going down multiple at a time, crashing into each other

the gym was great

pleanty of parking where you can even find an electric charging station for the car

we re dirty , the plugs in the room were broken , the wifi wasn t good, no breakfast included even though

didn't work, ac didn't work, scary people hanging out in the parking lot, lights and electrical outlets not

we had 2 adults and 2 kids

the heated pool was great for the kids to help burn off energy

accommodation was fine, very clean. staff was very friendly. kids enjoyed the pool.

was no coffee cups for coffee maker, bar was closed, elevators smelled of smoke and worst of al our shower leaked

- pool is more of a kiddie splash pool , not meant for swimming - paid breakfast

the pool was clean and perfect for the kids to play in

pool needed to be vacuumed, but the kids didn't care and had a great time

woke up kids many times

the hot tub didn't have an age limit and there were kids playing in it when i just wanted to relax none of the

sound like kids being obnoxious and furniture

there is no cleaning service in room.having kids in room and not cleaned during stay was tough

i luckily brought my own for the kids

a good place to stay especially during the beginning of university when parents sending their kids to move in

loved the pool. my kids enjoyed swimming in this pool specifically. it s clean and comfortable

breakfast very good

for adult breakfast and $12 for kids was a little crazy so we skipped that and got delicious bagels nearby

staff were exceptional, we were given a room on a higher floor so the kids could have a good view

bc for us it wasnt a huge deal we couldn't use it for one night without our kids, but if we were staying longer

important details when traveling with kids

walls so think that kids in next room playing woke me at

was some type of kids hockey convention going on and a dog show of some sort

indoor pool they don't promote that it's not heated and very cold, too cold to swim in with young kids

room was comfortable and pool was great for the kids.

for parking in there own garage, also there was some sort of conference with kids so the place was packed, i

gym was nice and clean. pool good for kids.

in without speaking to us and interrupting the call, which was weird, especially as we were with kids, wet from

the pool was the best part because our kids had a wonderful time, and the staff was very friendly and attentive

the breakfast was good, there were pancakes and my kids loved it

help, but on such a busy weekend in springfield would assume they would be prepared for lots of kids in the pool

what i liked the most was the room super clean, organized and the pool my kids loved it

noisy kids

were sparking clean, staff super friendly and kids loved the pool

i know its summer but it wasnt outside and the air on and the pool so cool i was freezing but the kids didnt

choose from we were there for 2 nights, the room was very clean, the pool was so relaxing and the kids enjoyed

travelled with kids so having an extra seat would have been nice

lacked ammenities, a little noisy great for college kids.

my husband and i went for a couple getaway and kids banging on the door from the next room and adults yelling

handicap parking was difficult

clerk very friendly and helpful, beds were comfy, wifi worked very well

laundry didn't work

we had two adults and three kids and it was just right

had little kids but we re given a room that was shower only (no tub)

trader joes and target across the street for provisions for college kids

pool is not heated and had to ask for towels every time the kids used it

my kids loved the pool & snack area

smell in room kids in pool, screaming and jumping in, diving using hot tub ( which is against rules and rough

- the kids swam in the pool and we enjoyed the hot tub

the kids loved the heated pool/hot tub

could hear kids jumping around above my room, while trying to sleep

kids running in the hall at night

also has an indoor pool and fitness

the indoor pool was too cold to swim in for me, anyway. i enjoyed the hot tub.

instead the lounge bar lacked atmosphere

good gym facilities and good location for visiting amherst and umass campus

pool too small to warrant the name pool.

parking appears very limited, but if you go in to reception, they can give you a permit to park in

the bedroom had plenty of space, the bathroom was nice, and the lounge area with fireplace was very homey and

parking is limited, but they found parking for us in a nearby lot.

more parking

i particularly loved the outdoor fireplace on the patio

were thin; could hear dogs and kids nearby

was closed the whole day we booked just to swim with my kids

the pool area was great the kids had fun swimming and i was able to relax

from the bar area instead of serving paying guests and customers alike i get it they re kids bur the adults

restaurant staff were great. my kids loved the pool

though i haven't eaten meat in 44 years, the smoked sausage and bacon aromas wafting from the kitchen made it

spacious, spotless suite. comfortable bed. home-cooked breakfast. close to umass amherst.

the breakfast was just delicious

beautiful and comfortable room with delicious breakfast.

and the kitchen staff was charming