the hotel needs some attention and renovation. not ideally for kids and family.

wifi was a little bit annoying to get connected but it didn't matter because i wasn't there for the

location,breakfast and the staff

it was a good location and it had ample parking and the staff were very pleasant

great welcome good food good staff and location parking good .

the menu options were limited as was the kids menu

to our stay (which was a very rare night out to celebrate a 40th birthday and as parents of small kids)

they are dog friendly and we were able to enjoy breackfast in the bar and dining in the beautiful garden area

of parking, easy to access, rooms with character and space in a building with character and charm,

helpful and friendly, the food was outstanding, both at the restaurant and the room service bar menu

plenty of parking, very clean and modern room with all the right facilities.

we really liked the bath tub in the bedroom and there was plenty of parking for guests.

great location, picturesque even in the rain, ground floor room, lovely food, very pet friendly.

the garden rooms are quiet and comfortable with parking available outside the door

for groundswell with a colleague, and this time had dinner outside in their excellent garden bar - thoroughly

nice comfy bed kids loved it.

were no kids running around uncontrolled, peaceful as our stay was due to a family

parking

breakfast fab staff first class

as everything about it was perfect - the staff were really helpful, great atmosphere, easy wifi connection and

the bar looked nice but there were kids sitting around in there at around 11pm so skipped the idea of a nightcap

to be honest my partner and i have been coming here for years just to get away from the kids sometimes and keep

well stocked bar with great beer selection

getting onto wireless socla wifi has a bit of a hassle

wifi didn t work, room was not made after the first night including tea/biscuits being

you made our experience there great restaurant staff were also amazing and lovely to our kids, we re always

it was worrying as kids where helping them self to food, the next person touching the same items

staff lovely. vip kids a great touch

pancakes at breakfast went down a treat with the kids

love if you had small room with children s games , consoles or something to give kids a little bit of playtime

our issue was, kids were present, we noticed a pregnant women

the breakfast which was a real family occasion and the kids loved the croissant and

large country park just 15 mins walk away with a boating pond and splash park for kids

shower had heat spikes every 10 seconds, which meant the kids cried as it burnt them

the fold up bed is not the most comfortable but ok for kids.

some of the local kids in the pub were friendly and played with our daughter, which was lovely

the toilet was broken the shower mat was wet when we arrived guests arrived at 3am with screaming kids running

it wasn't un-family friendly, but there is nothing specific for kids such as a play area

was no point in having a break from the kids as this was no break in the end

this really isn t a place to stay and get sleep if you have kids or if you want to sleep before midnight

great service, not overcrowded and a good size room with the kids.

the kids loved it

ha slate check out as we were kids no one cane knocking on door it was wet good and comfy stay

staff were all mindful of our little kids and gave them coloring book while we wait for our food

nothing around hotel for kids to do, but fortunately we had an early start

good location . kids liked the park. loads of food outlets next door

the linen was lovely and clean the hotel was quiet the facilities on site were great, park for kids(when its

play park for the kids

excellent value for money if you take kids

stayed with the grand kids who loved the adjacent play area

perhaps easier parking

the bed sheets were dirty and the wifi didn't work on my phone.

free wifi was not strong enough to use.

location excellent easy to find and good parking

the real fire in the bar was not lit

breakfast cooked to order with alternatives for gluten intolerant people and other allergies very

the breakfast wasn t the best this could easily be addressed with some attention to detail

i had an excellent malay curry breakfast.

breakfast ok

the breakfast was ok, but instead of fried tomatoes we got cold cherry tomatoes which was odd

the sofa mattress could have been better but was fine for kids because they don't weight much

sofa-bed for the kids was ok but took a lot of the space and you could hardly move around the room with the

round good hotel and perfect location for us, kids were very excited and it just made our holiday extra special

the room was pretty small, especially once the sofabed was out (i was sharing with my kids aged 3 and 6), but

the breakfast in the morning (our kids loved it) was fantastic to start our stay in london before heading to

tv was good and helped to keep the kids entertained

families with young kids noisily arriving about 9.30/10pm, but that's just me.

the sofa bed for kids was fine

easy location, staff friendly, made the kids feel welcome.

not a lot of plugs if you have kids.

family room, there was no space for 2 adults and two kids, its 45 min walk from beach far from restaurants and

not a biggie if the neighbour is not a family with kids

wifi is just not reliable if you want to do any work while having a rest before early morning

breakfast had little to choose from.

staff and breakfast

everything clean and kids got to eat for free

kids bed was a folded caouch which was a bit uncomfortable, but for an airport hotel it is quite

them on the beds in between the pillows like i do at home it was very much appreciated by the kids the staff

the courtesy of the sfatt. the f&b manager was so helpful a d accomodate my kids requests

the restaurant was fantastic, especially impressed by the healthy kids meal options and the staff

for dinner, i ordered chicken tikka, it came out first with 4 small pieces of chicken more like a kids meal and

room was clean and suitable for 2 adults and 2 kids

the staff were also so friendly and great with the kids

wish breakfast was included or cheaper, or free for kids.

the breakfast was really good and the kids ate for free, happy days

plus were meant to have single bed were provived with broken sping fold up kids bed

in / out signs and ability could be easier say free parking **beware** never is and yellow lines

clean and modern and great to have parking too - staff friendly and professional

min walk from train station, good wifi, new refurbish property

nothing it was a great base to drop of your stuff before heading to london parking was a plus

kids friendly

awesome, great variety of choice for breakfast, which the kids loved, and non dairy and gluten free options

kids running up and down or floor made it noisy however this is no fault of the hotel

kids loved the waffle maker

good hotel, nice staff, especially carolina who went out of her way to make our kids stay memorable

a door slumming, couples next door were up talking, laughing almost all night they woke my kids up, so i had to

and reasonably comfortable, but i left feeling disappointed due to the extremely high cost of ev charging on

customer service, the food, the bar stock, the attention to detail, the technology, better than most 5* hotels

free wifi, small desk with chair to sit and work at, tv, hairdryer

close to city centre, lot of restaurants nearby, free wifi at the hotel, excellent staff who were very polite

breakfast selection is great too, maybe a little more variety on the kids cereals, but otherwise brilliant and

doors, loud music and loud talks and tv, plus a suspicious weed smell going around - even the kids found a

lots of rowdy drunk kids shouting in the street and it felt a bit unsafe outside

till midnight there were kids/youngsters running around, shouting, banging, even, mistakenly, knocked on my

location was a little scary, even had police interviewing my husband as a result of local kids fighting outside

beds weren t made up for number of guests booked, had to make up our own kids beds

the lift wasn't working so i had to carry suitcases and kids up 2 flights of stairs

good side; my wife and 3 kids didn t not have a single complaint

bathroom towel hanger is broken. wifi didn t know during staying

wifi not working. need a general maintenance.

there was nothing wrong with the room at all but the stairs made it difficult with kids and suitcases we had

the bar was a shelf behind reception

parking used by others

wifi worked well

parking is a bit tight, but overall it's a great hotel

the staff were brilliant with the kids

so small that u can't move while u in shower, we booked for 2 nights but we only stayed 1 night, kids didn't

perfect for me and the 3 kids

stayed overnight with my kids and we loved how spacious it was

lovely hotel stylish reception and bar and pretty

breakfast, staff, service and bar were exceptional

the location, close to the little bars,cafes etc in the village, within mins walking distance

spa bath was extremely noisy so didn t really get to use

breakfast in the morning was delicious

helpful on the phone about arranging for us to get the key early, leave our things and pre order breakfast

with this being a family room and are kids being on the bunk beds and finding this isn t great

shower very small even the kids said it was hard to shower in it ,

ideally we would have had wifi which wasn't available when we were staying, but i understand this is to be

no toiletries - just a tiny bar of soap was provided

location as few minutes walk to family. hot water wifi clean bedding could walk to wetherspoons!

every mother and their aunt seemed to reside above us with kids constantly running around upstairs until 10

location on a golf estate

same with the bar - it closed at 8pm so although we absolutely loved it - just consider what is important to

were two cars using the ev charger and they were there for two days meaning no one else were able to use

had work to do in the evening and morning and the wifi signal was not good enough for emails or vpn connection

a hotel offering family rooms, i was surprised there was no kids menu in their restaurant, they couldn't even

the kids loved it

in morning by drunk people knocking at your door and pissed ain t the one when you got young kids and for

staff were pleasant and kind enough to provide the kids with a sofa bed

staff were amazing with the kids. great location for the zoo.

put choclate bars (presents for kids) in fridge

lots of kids up late at night. noisy. picked a bad time so near easter.

was out of order, did not know about it until we had to walk with all our luggage and kids, room was like an

paid 89 seemed to be a number of what seemed to be permanent residents living at hotel and kids running around

cooked breakfast was excellent, comfy beds, plenty of space in our family room, kids 4&7

the room was clean and modern and had everything you need - including bedtime milk for the kids which

i think in terms of kids food there needs to be some more options (especially picky kids

beautiful views and surroundings, good walks, kids to enjoy watching sheeps, pigs, chickens,goose plus we all

very clean, friendly staff, kids loved the room and the nearby animals, lovely setting.

no wifi in hut

with 4 children that was good, but better still was that they opened out to a grass area that the kids could

kids running up and down hallway outside

sofa bed hadn't been made up for the kids but was swiftly done when requested

kids running along our corridor trying to get into our room.

hotel on arrival lots of kids out the front and rubbish left all around, looked untidy didn't get dinner,

arrived just before kitchen closed but couldn t get lunch.

bear in mind the accommodation is over a bar and restaurant

the hotel kitchen wasn t open sunday evening

good food nice atmosphere area bar area polite staff

very clean, room very spacious and lovely decor. good parking.

plenty of places to eat, great if you have kids or just a couple get away

nice bar area and friendly staff

plenty of parking

good value for money on a friday night quiet, no noise or disturbance so had a great sleep free parking

very good wifi and quiet room

kids screening out side

more toilet roll and more coffee and milk facilities also extra biscuit and maybe a drink for kids in the room

having to pay for wifi! not a huge amount of floor space with the second bed out for the kids!

room, ridiculously expensive food and drink at the bar 17 for two alcoholic drinks and 2 small kids drinks

the parents then emerged bellowing at their kids to get back in the room and apologising to everyone while well

we love kids but we made the mistake of going in half term and the hotel was full of them lol

enough choice on the kids menu for dinner

much choice for kids lunch and dinner

or so and that s right in the middle of the day when i would have liked to take our daughter - kids nap in

pool and spa - great for kids when you go within the family swim time

lots of kids in breakfast room, couldn't cope so went elsewhere

the staff were very personable, had a great bar and restaurant

wifi not secure room rather hot!

wifi ok

hour in the bar in the evening

lovely room. daughter husband and three kids in room next door to us larger and perfect for them

pillows a bit hard difficult to access wifi

hotel was ideally situated in the centre of hertford and there was parking too

good parking for guests, very comfortable bed relaxing atmosphere

very friendly serving staff. perfect location with parking

kids were extremely happy and staff is so helpful and friendly we could not wish for more after

comfortable room, good wifi, good choice at breakfast, and hot items cooked to order

weren t able to eat in restaurant due to a charity function, so could only order room service, the charity

parking and a lovely large lakeside garden

the garden is stunning and the breakfast is world class

very friendly and welcoming even took the time to speak to the kids and offered them sweets and the breakfast

again sofa bed for kids were an absolute discomfort

kids bed was not ready

room was small for a family of 4 with 2 older kids

the outdoor space was useful for having kids who needed to run around

room service was appalling ( 7

i had trouble finding parking due to the wedding party, and accidentally parked in the staff area

had to eat elsewhere phone reception is poor, wifi in and

location is lovely easy to find and lots of parking

beautiful riverside setting - friendly staff - clean and fresh hotel rooms - lovely bar and

to have 5 of us(2 adults 3 kids) in one room unlike the hotel chains

check in on unpacking my case in my room 3 or 4 kids were running up and down the corridor screaming, luckily

breakfast tasty but limited menu for vegetarians/kids, and no vegan options

are a nice touch for the kids who travelled with me for the first time and absolutely loved it, best of anywhere

the hotel is full of character and my 3 kids really enjoyed the stay

were the beds, keep hurting our legs on the bottom were it over hung and the put up bed for the kids wasn't the

for a kids it's a very unfriendly breakfast

loved the cosy bar area

think this hotel would have had being a hilton, i would have also liked to of seen a menu for the room service

excellent bathroom shower and toiletries spotless dining room with fantastic breakfast selection and service

with us so asked to be moved into main building to make dining and sitting in the bar easier, kids had the

she got to see her children marry but didn't get to meet her 2 granddaughter as both her kids were expecting

i also used the gym which was cool

complimentary cater in gym. staff excellent and very accommodating.

the website said there was a gym but it was more like a low end home gym

everything. comfortable, clean, friendly...great food.... kids adored the pool...

fab breakfast, kids favourite and love the pool

pool amazing kids absolutely loved it

kids loved searching for harry potter characters , great fun and pool lovely, also kids eat free is

pool amazing kids absolutely loved it

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa

construction work at 7am in corridor kids cant use pool

took 2 hours to get room service and we have a two year old toddler & they didn t even have a kids menu

kids only allowed into pool 8-10am and no late checkout available

the staff, the location, the spa - all exceptional

the kids had to sleep on a sofa bed

evening menu is a bit limited for kids

booked a family room for myself & 2 kids to stay in so we had a sofa bed and king bed made up in the room

good choice for breakfast

clean large room very helpful staff comfortable bed superb breakfast beautiful atmosphere

was pleasantly surprised with the room size and they offered us a sofa bed for the kids which was great

room service: it took almost almost 1 hour

wifi speed was not great

the laundry service was not explained but on my last night i just found a laundry bad now hanged

wifi not great.

brought over high chairs and provided complete table service so i wouldn't have to leave my kids unattended or

family friendly despite website lying about no kids, lift is tiny and actually can't get in the front door with

issues i had were around being on holiday with two kids and without a second adult to help, so about accessibility

kids allowed in the spa

pool was being refurbished and the whole reason we booked a pool for the kids

rooms, soundproof, clean, good nights sleep with kids too, breakfast good, staff very welcoming

& brought up linen for pull out bed straight away which was really appreciated to get our kids to bed on time

perfect location by plenty of bars and restaurants. ideal for night away from kids!

fire alarm got set of and the hotel staff was amazing with what happened made sure me and dthw kids was ok and

ill book a family room or a bigger room next time as a double room with 2 kids including a travel cot was a bit

there isn't much else for kids to do on site from what i

the kids enjoyed the swimming pool

pool cold and all by yourself, kids not allowed in sauna, in the morning sauna was off

kids bed had broken slats

the tv ud83dudcfa and some staff our not friendly because obviously we have kids that s why we went their to

was foreign kids people screaming and shouting on my floor and running up and down banging doors at night , i

kids sized chairs that were almost on the floor they were that low, it just looked really tired it

restaurant food was ok , waiters looked after my kids requirements well.

guests running around the hotel at night and kids shouting until early hours of the morning

food was cold, small burger and a few fries 15 - breakfast was a full english or a choice of kids cereal or