we told her that what we had booked but she refused to assist or take any consideration about kids and the family

no play ground for kids

of the worst nights sleep, the shower kept on going hot and cold not great when trying to shower kids and the

wife and kids loved it

kids bouncing off the bed for hours next door but the lady on reception moved us

very good but a slightly pricey, for half a haggis, black pudding, clootie dumpling circle and a kids sized

check which we were charged 40 for 1 hour 20 minutes, this seems very excessive a bit like the bar prices very

beautiful building and very comfortable sitting and bar areas.

room service ( limited menu options)

staff, very good breakfast, on site golf course with very helpful pro in the club house

breakfast was amazing and catered to everyone's dietary needs

clean staff great comfortable room breakfast was out of this world amazing quality products and served by a

location is great accessible to all the golf courses

the breakfast was outstanding

the staff were all lovely and the breakfast was fabulous

location near to an event we were attending, ample on street parking nearby.

wifi wasn t working therefore neither was the tv the design of the bathroom could be better no

unavailability of wifi.

plenty parking around hotel

there were dishes in the kitchen, but nothing to wash up with (no dishcloth, spong, paper towels, or towels)

garden room was spacious, pool great for kids, food tasty, staff very friendly

wonderful space outside of the garden rooms for kids to play and enjoy the green

fantastic room stunning view brillant breakfast/dinner. kids had a ball

we booked one night here as a treat for the kids as they were desperate to stay at a hotel with a pool

the grounds of the hotel were lovely, great for the kids to run around

hot tub chemicals far too strong in the pool kids got sore skin and eyes

more things to do for kids but due to the style of the hotel i dont think they could change much, so no

loved the lounge area upstairs with games for kids to play

the pool was a huge bonus for the kids and the room was clean and comfortable but the hotel exteriors and

staff was friendly, ready to help; comfortable beds. kids enjoyed the pool.

everything was easy to find, very clean and there was some toys plus games for the kids

the kitchen facility was perfect - it came with all the essentials

a cosy, the beds were comfortable and everything that was needed to cook a proper meal was in the kitchen

lots of essentials in the kitchen for cooking

have a microwave or toaster in kitchen area in case people want to make own breakfast or heat up food

fruit and fried eggs some food for kids needed to be added

journey from norway to manchester then on to kirkcaldy the hotel couldnt provide us with food or room service

great room, loads of parking, excellent food, and great staff. what more do you need

the bar is excellent - highly recommend the spice orange boe gin

ev chargers

and messaged before arriving to check the needs for my room ( i was travelling with kids) food was brilliant

easy parking. welcoming , friendly staff

no room service

nice hotel inside and out with really nice staff great cosy clean rooms and a very good breakfast in morning ud

poor wifi away from public spaces.

we couldn t join in with the party due to kids being with us

unfortunately the night we arrived there were about 20 screaming kids running riot around the car park til late

kids running up and down the landing

i was a single guy travelling with my 2 young kids (7&4) the staff couldn't do enough for you and the beds were

kitchen area for guests to use was being updated but microwave/toaster/washing machine still

excellent bar & restaurant

the town, parking on site, excellent twin room for two adult brothers and great breakfast available if

of the evening waiting staff whom, after us asking where our drinks were, left them on the bar and made us wait

going to sleep room shaking bass from music in the bar started at 11pm and did not stop until 12

car parking is a bonus (though you are not guaranteed a

views, lovely well maintained hotel, rooms really nice, great breakfast, kids loved it

however the much older blonde serving at bar and resturant in the evening and at breakfast made me feel quite

had a little table with socket, great for working and wifi worked well

old manor was way above my expectations,the staff the room the location the breakfast and the scenery looking

great scenery with golf course view and

staff very helpful and polite and great with pets

lack of parking

unfortunately the parking is difficult

breakfast was unbelievably good

limited parking but on our visit we got parked ok

bed for the grandkids ,a bunk bed was awkward for them to get up onto the top bunk and the bunk bed itself moved

room was 2 double beds not suitable for our children, we had to split up and bed down with the kids

son didn't enjoy the kids pizza at dinner - small chicago town style

in kids room didn t work, some of the plug sockets were a little dodgy

avoid parking under the big tree. there seems to be a very

great for kids with a great park and beach nearby

and we enjoyed walking along the shoreline and watching people clamming and playing with their kids and dogs

a thing the room was lovely clean ans comfy the food was very good we had both evening meal and breakfast both

the breakfast was good and the owner was very pleased to change the menu to suit me

very comfortable, also i was pleasantly surprised how quiet it was, considering it was above the bar and by the

very friendly hotel . staff was excellent .breakfast was fantastic .

evening meals really good also very pet friendly.

location cleanliness parking

, cooked to order breakfast

my pet hate, carpet in the ensuite bathroom! lino or tiles would be so much more hygienic.

apartment type family rooms were great for a family as the kids could all sleep in 1 room while we could have

you can put the kids to bed and chill in a very warm and cosy living room

tasty food, good options for kids as well

staff attention, especially to kids

kids didn t have to share a bed

fun place for a wedding party but tricky with kids

50 for room service a bit disappointing

parking lovely garden area and adjacent lounge easy walk to shops and loch leven good selection

this also forced me to have room service and got burnt pudding and next morning my breakfast missed toast that

parking available if driving

freshly cooked and kids loved it

the bar was nice and the breakfast filling - the lunchtime/evening food was excellent

location, parking nearby, excellent bar and restaurant, good menu , great quality, nice room, spotless

it was a bit daunting eating and drinking in the bar area in the evening on my own but the lovely ladies pam

breakfast was just fine, room was comfy and clean dinner was very nice. 5 stars all round.

so kids had to fight for

stay includes great breakfast (kids loved it too)

great with the kids and understanding of them being a little hectic at breakfast

price of the room was a bit priced for 2 adults and 2 kids

would have been better if we had two singles for the kids rather than having to share a bed

kids running around the corridor

wifi signal was poor resulting in quite slow speeds.

tv was tiny. advertised laundry service was not available

poor bar stock

nearby to have dinner , lend us umbrella , he is so sweet to allow my friend to cook at his kitchen for dinner

the hotel and it looks so beautiful, we enjoyed so much chilling out there and playing with our kids

the staff were super accommodating, putting both a z-bed and travel cot in our room for our kids - and the room

with 3 kids, our two rooms were a little far apart.

were two families with kids

staff was also very friendly with kids

hotel could definitely do with a refurb and the breakfast wasn't the best for kids (and also full price)

my kids weren t able to flush the toilet, i had to push down twice very hard on the handle.

service in the restaurant and bar was excellent

great place to stay with excellent bar facilities thank you

restaurant, bar and lounge are excellent food is fantastic

paid for breakfast but 10am was too late, to have it

the receptionist was very helpful and pleasant the breakfast was wonderful, and the waiting staff were efficent

on site restaurant for evening dinner no bar for evening drinks need to leave hotel go round corner for breakfast

brought 2 cans of juice and bar of chocolate . very expensive.

would have liked a fridge as bar was quite a trek from room. also there was no bathroom bin.

evening as we were informed that we could not sit downstairs in the bar or restaurant with the kids due to

had to upgrade to a family room so they put out zed beds for kids

very friendly and helpful staff. amazing breakfast and fast wifi :d

location room was spotless the breakfast is superb and the staff were friendly and approachable and very

not best wifi

breakfast option, specially it was difficult to find something kids friendly other than muffins

there are lots of kids just hanging around outside and screaming and shouting

room with comfortable beds, kids slept well on sofa bed too

family room is not very big for 2 adults and 2 kids

once there, they offered us a larger room at no additional cost to accommodate our kids and our need for a

got upgraded to a club room, very big so would be easy to have another pull out bed for kids to sleep on

30, a group of kids were on our floor who were very noisy

fixed but was quite the inconvenience due to the heat and not having phone contact with our kids due to phone

compensating, the bottles were sol or heinekin - lager for kids who do not like lager

also the kids breakfast is not included in the pay for brekfast when booking option

friendly experience and our kids loved the history of the boat

breakfast superb ,only fault no salt or pepper. for smoked salmon ,or savoury selection

the bar was well stocked, delicious cocktails with snacks

really nice cocktail bar area doubled as breakfast room

the bar had great ambiance for a cocktail in the evening

kids loved the cookies! parents everything else!

breakfast was a let down x tepid and over cooked x also room service food was tepid too

great gym great staff great view to the bridgereally good value for money

more choice on room service menu

service from all the staff was exceptional, particularly the evening restaurant and bar staff

clean brilliant size room for kids also had great sitting area

but we made do and our kids had a sit down rainfall bath

we had dinner in the hotel, really good kids menu's

didn't work, only overhead fixed shower, we ate in the hotel, kids meal was not what we ordered, when telling

i know they were singles but so are my kids

good leisure facilties kids loved it ,starbucks inside hotel was so good ud83dudc4d

i had to check out 1 day early as my daughter was very sick and we were advised to go to the sick kids hospital

it was a shame that limited time for kids to use the pool and jacuzzi was out of order.

kids menu was great

is definitely not worth the money at all kids could only swim at certain time of the day got into shower and

the hotel even put in an extra bed for us so the kids had a bed each

close enough to a park for the kids and a shop a short distance away

the reception staff and bar staff were always chatting away to us and our kids and actually took an interest

kids loved the pool

staff were all really helpful and great with the kids

the code to get into the building as they were supposed to, so we arrived late at night with kids and had to

window ledge and the people next door to us was extremely loud in and out banging doors all night kids banging

if i had been travelling with very small kids, it would be helpful to know there are stairs down to the room,

the wifi was weak and we couldn t work out how to access the tv channels

tv in the room, strong wifi and chic, modern design

sudterrain room right in front of laundry packing area. a bit lacking in privacy

staff, both at the front desk and room service were fantastic

bar manager mark made our overall trip fantastic

the breakfast was absolutely delicious and we even got room service our first morning which we so appreciated

we did have a drink in the bar in the evenings after dinner, and the staff were very accommodating

the sofa bed was ok-ish for kids but not very solid for adults.

room we stayed has a layout that suits for a family with kids

sofa bed was probably slightly too small for our two kids to share now they are getting older

t find the wifi codes for my grandsons ipad but it didn t really make much of a

when we had to ask for quite an early check in they were more than accommodating and really quick at responding

my kids loved it and i did too

place with lovely decoration and facilities, and the staff were gracious in facilitating an early check in to

the hotel wifi was a bit hit and miss and ee coverage inside is not good

couldn't find wifi, though i didn't need to look very hard

early check in was greatly appreciated, we will return

an overnight stay to take the kids to see matilda

hotel , also expensive would not stay here next time also : we had to book an extra room for the kids there,

facilities are great, we had two joint rooms for our family of four, the kids were very happy to have their own

was noisy at front of hotel - designated a family room it would have been really hard to get kids to sleep with

large hd tv, good wifi and professional friendly staff

breakfast was very expensive and kids portions were not available

the location is quiet- central enough to walk to the centre of town with 2 kids but far enough for peace and

real complaint it the weak wifi signal in the upper level twin rooms facing the garden

poor wifi, close to zero most of the time.

couldn't connect to wifi

breakfast was great, plenty of choice and kids were happy with everything

so, all of us with kids and baggage had to use the lift going to 5th floor

more kids juice bottles on offer please - like fruit shoot

the kids loved the fact that there is a children channel on tv

8.50 for a kids movie on the tv

the bathtub was clean and the kids loved it

the all had no common sense to help their customer with 2 small kids

paid quite a lot of money for family room that was huge, however two kids 9and 13 had to sleep on a tiny

my details to give a free membership when i was strssed about not having a room yet and 2 sleepy kids

), on the same floor, some distance away for our kids

also during my stay, the last two days there were kids downstairs you can hear them playing loudly

it s was like a kids packed lunch

breakfast was delicious and cooked to order

wifi code in room, wifi worked fine

as if it was beyond its best-before date - trim was slightly off, a stair slightly off level, fireplace woodwork

i had to cancel my stay since my wife and kids fell sick

were treated to the surround system until 11 finally got to sleep only to be awakened at 11:15 by kids and

was terrible and very bad for ppl with kids or those not liking stairs

this included giving us late check out

breakfast & room service

it was our first night away from the kids in a year so it was quite disappointing not to get a long lie

we were very comfortable in the apartment, my kids called it home for two days

apartment out with the hotel (approx 3 doors down) on basement level which was excellent with kids as you felt

i was having trouble getting wifi on my phone with their public account, and one of the staff got me wifi on

probably in kitchen 2nd day

overall, i totally enjoyed my stay and will be back again with my kids

the bar downstairs is well stocked and a great way to end the day

the bar was gorgeous and well stocked

easy to walk to from waverley station good bar on ground floor to have

some spottiness with the wifi but it met our needs.

notice and our velux windows opened wide straight onto sloping roof - would be an issue with kids or vulnerable

breakfast was brilliant, good choice of cooked/cereal/ continental , included in room deal - really

wifi was down during my stay although apparently it worked in the breakfast room

little sparse needs a few decritive touches,ie :- pictours on walls and maybe a centrepiece in fireplace

wifi is only available in public place which is the reception and the dining hall

forgot cups & cutlery on our room service

shortage of chefs because of the pandemic, the hotel still allowed us to order in and eat at the bar which was

food and bar was outstanding; the room was elegant and the facilities were perfect

50 for mini bar drinks although my room did not have the facility

24 hour bar so nice if you got back late and wanted a drink for your

as a person travelling with two kids , the amount of tissue wasn t enough

wifi coverage is weak

more's the pity we had no time for the spa and afternoon tea - but we will definitely be back to try

the usual stuff eg where breakfast was held, wifi password if required, how to get to the rooftop bar , do we

good gym facilities

i was with my two kids and pram was a challenge

booking i advised i needed a room for 1 adult and 2 kids

breakfast and bar staff also very helpful, finding space for other family members calling by (food and cocktails

i contacted them to ask what this was for as i didn t get any upgrades/room service/drinks or anything and

room service is not 24hrs

location was fantastic, as an early thirties couple away from the kids for a rare occasion, we were able to try

we were still recuperating from our jet lag and our kids were sleeping

such as a fridge, hob, microwave and a lot of kitchen necessaries

it has very convenient self serve laundry facilities and their taxi call button brings a cab in minutes

excellent kitchen facilities, heated bathroom floor, fabulous location

all the staff is very kind. great place to stay with kids. was my 5th stay with them.

nice and efficient staff breakfast 24hr hot drinks location was perfect room heated up free wifi

laundry offer was very expensive.

wifi, need more seats for breakfast

1. weak free wifi and mobile data signal ( three, and o2)

liked how clean it was and that nothing needed to be bought by us like washing liquid/kitchen stuff etc

great location and very well equipped kitchen

we didn t use the kitchen but it looked really well equipped and plenty of space to cook and eat

spacious lounge and kitchen, comfortable bedroom but really pokey bathroom which was a bit of a shame

appealing, comfortable layout, with well equipped kitchen

lovely gym

time visiting and still yet to get a spa appointment despite numerous requests up to 6 weeks in

perfectly equipped gym

rooftop bar was a fantastic location for a few post dinner cocktails and once again the staff were superb

that i did not like, however, it is good to note that gleneagles townhouse does not have vast spa facilities

travelling with kids can be stressful (even more so with kids with additional needs

the swimming pool was quiet and perfect for an afternoon with the kids

room is very comfortable even with two kids together

dinner was very good and the free dinner for kids was a nice unexpected bonus

shower wasn't clean on arrival. kids dinner menu was a bit too sophisticated .

comfy beds. good breakfast. loved the little robes for the kids. they loved the tuck box.

rooms had no air conditioning we had to move both rooms including kids the kids second room faced a wall outside

on our return from one outing, we found that the housekeeper had arranged the kids' bed with their soft toys

drinks deliver as room service could have been chilled.

issues with system down on my stay, which would not allow an early check in, apart from that worth a

the wifi very poor

friendly and helpful staff; superb menu and food, excellent bar and the views over to the firth bridges is

wifi was hit or miss

wifi a little challenging

ambience in hotel / restaurant & bar staff very friendly and attentive