and the fire alarm going off all of a sudden at almost 11 pm for no reason scaring the hell of my kids

poor customer service, 2 kids under 2 - said there would be a crib but there wasn t any, room keys didn t

the pool was very nice

there was plenty of free parking

they accommodated us for an early check in, which was very nice

a little better/kept hot until end of breakfast (cold eggs are gross), hallway was a little warm, kids in the

the kids all enjoyed the pool

pool was great, kids loved that they had pool noodles to use.

but the water was freezing it indicated 84 but i guess because it was only 20 degrees outside the kids were

large clean room,kids loved pool very clean pool and mom and dad loved clean hot tub!

breakfast was different daily

also, there was a kitchen with all utensils, plates, glasses, and bowls a coffee pot too

the kitchen, the comfy bed.

breakfast could had been better and coffee was cold.

hotel is conveniently located, the staff is wonderful, the complimentary breakfast is tasty

but some people were a little loud when i was trying to get my kids to bed

very frustrating and awkward given i had my teenager kids with me

my kids and i enjoy staying at this hotel every year

very comfortable, sparkling clean, the pool,small terrace and jacuzzi was a bonus that my kids enjoyed

breakfast was great and my kids loved pool.and hot tub

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

the room was clean and comfortable plenty of room if families are traveling with kids

the kitchen lady is so sweet i love her for breakfast time

great staff. early check-in. yes, breakfast was good

it was very clean for a pet-friendly hotel. the breakfast was nice and i appreciated free wifi.

indoor pools/jacuzzi and free breakfast being as though i travel with 3 kids in tow

the cleanliness of the rooms and the fact that it was not pet friendly (allergic to pets)

would've enjoyed a pool and free breakfast.

took us ten minutes to figure out how to enter (through kitchen side door)

the pool was under renovation. it was not specified when booking.

some young kids were enjoying banging on our door and running off

full kitchen, nice lounge area.

oh, let me not forget about seme (spelled wrong) the breakfast attendant that paid attention to detail and

the services amenities and breakfast were all top-notch!

the pool was out of order during a weekend in late july

1 were we left the kids drink cups on the night stand that night while we were sleeping and woke up with 6-10

so with that in mind i did not take a dip with the kids and a few friends and family who was there to partake

machine was down and my kids didn t have anything to drink since they can t drink

it was very spacious for the kids & the pool was a plus

easy to get to. breakfast good. pool and hot tub clean nice, kids loved it

the people above me had kids i guess

we had a family of 7 with little kids and the cereal was empty very

we used it as a stopover in the middle of a long journey with kids

fact the kids (baseball team) ran on the floor up stairs the entire night until the we hours of the morning

) husband and kids already unloaded etc or else would have asked to change rooms we re were told the pool

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not

staff is amazing and personable really clean and pretty building felt safe being alone with 3 kids shopping and

no-kids hours at the pool would have been appreciated

look a kids made the beds

staff, clean room, good location, ample parking, quiet area with a lake in the back of hotel

very family friendly staff was very great and helpful very interactive with my young kids and made us feel at

later, kids repeatedly banged on our door and ran away, which we reported

had some seriously disappointed kids & had to make other plans to do

my kids couldn t hook up their game system either so that was a bummer

my kids slept on that and they are not picky, and they found it hard to get a good nights sleep

but the stay wasn t kids was running in the hallways knocking on people door and running i reported it and

was some sort of kids swimming event in the hotel and each time we tried to go swimming the pool was filled with

chlorine made several of the kids sick with uncontrollable coughing, sore throats, difficulty breathing, and

kids running around through out the hotel to loud on the outside yard people fighting and sitting

kids running around in the hallway screaming until 10pm

the pool was dirty!!! my kids really want to use the pool but we could not!

this hotel it's the only one i will stay at with my kids its pricey but worth not having the anxiety of worrying

couple staying above me were a bit loud w kids but i'd imagine that's normal

the pool and chairs, etc were very nice

the pool was dirty!!! my kids really want to use the pool but we could not!

hardly enough room for 2 kids to share despite the sitting area being quite large

didn t have a free breakfast. at the price we paid, you d think they d have that.

breakfast service was very slow with only one associate taking orders, cooking and serving

also i like the fact that there was an indoor pool because i like to be around water

the bar food was good, the lounge was clean

was a bunch of kids running around unsupervised because they was in town doing a field hockey tournament

that my kids came out of the room immediately saying shower is very bad and broken walls in the restroom

overbooked so we paid $173 for double bed rooms for our kids to sleep and ended up needing a roll away cot

the heated pool was a highlight and perfect for relaxing

very friendly staff and the pool/gym area looked nice

very young soccer kids playing and running around in hallway (no adults present/about 15 kids)

my kids has a rough night sleep on the pull out bed, can t image if an adult has to sleep on it

quiet, and the courtyard was great. very pet friendly

gym was tiny

easy off and on to highway good parking

the hot tube closes at 10 and there's not cut of time for the kids in the hot or pool area so the adults can at

our last night some kids were running up and down the hall but that was on their parents not the staff who were

everyone had a great time. food was good. kids and adults were well taken care of.

great food, cocktails/drinks, snacks, and a really nice indoor/ outdoor heated pool combo for the kids

and 24x7 coffee bar- kids loved the pool and the soda machine

t work and it took until 10:30pm for a response and an offer to change rooms but we have young kids so it was

booked it so i could take my kids to the pool

the kids really enjoy the pool

the on site restaurant was so convenient with the kids

everything! especially breakfast. the kids enjoyed the pool. the gym was nice and big.

sometime kids running around

then in the morning, their kids are waiting for the schoolbus outside

kids blasting loud music in the rooms

all night at almost room temperature so had to throw out all the food i had had in there for my kids breakfast

we did not have a good night between kids crying in one room, a couple arguing in another, and a very large

loud soccer kids

gym was quite adequate as was the pool

it is very clean, quiet, roomy with free parking

boutique breakfast bar is outstanding

i didn't partake in the bar or other amenities

i love the location! it's perfect. great for family trips and kids.

loud kids in the suite beside us.

roll out couch was great for our kids

is really small and the front desk girl never brought the sheets and blankets and pillows for my kids and i

i was traveling with two kids and could not afford to go anywhere else

pool was open, clean and had toys for kids. breakfast had hot stuff waffles and eggs

too many kids runnin in lobby

the kids love it and we're always happy

the evening beer, wine and food bar was a nice added feature

the kids love it and we're always happy

needs to be a little more kids friendly with the food could have waffles and pancakes as well

soccer turnement in town too many kids running around

pullout sofa literally touched the king bed so kids might as well sleep in same bed as you

i stayed two nights, for a soccer tournament, we didn t have a chance to take the kids to the pool do to our

however, we were woken up at six in the morning would appear to be young kids young girls running up and down

were put next to a family with 2 crying kids

we just left because i was tired and so were my kids

i loved the terrace with fireplace just wished it worked

she assisted with a much needed early check in and provided great customer service

we enjoyed the breakfast, use of the lovely pool (a nice surprise), and opportunity to have a glass of wine at

room was spacious and loved having a separate bedroom to be abel to put the kids to sleep

clean, new, nice amenities for kids, etc

rooms are beautiful awesome setup if you are staying for a week plus because it had a full kitchen to use so u

the room was great, the pool area was clean

we enjoyed breakfast, the activities they had (basketball/ pool / even fire pit

i always travel with cleaning supplies, so i scrubbed down the bathroom and prepared for my kids and i to have

kids and i were there just one night, following a trip to winterfest at kings dominion

pool was nice n clean

friendly staff. delicious breakfast. clean rooms. pet friendly

no indoor pool.

the manager doesn't speak english well, he wanted to give me a smoking room but my order was non smoking

good wifi

wifi didn t work

no breakfast serv d.

was to be non smoking smelled bad

one of the reasons we stayed there was to let the kids go sight seeing from the roof only to be told we were

room still not ready when we got keys and went up- kids beds no sheets or blankets

have kids so extras are a must

in the kids room wasnt working - it made it a bit hot & stuffy - but unfortunately we didnt realize it

the kids loved the bunk beds and the graduate fox stuffed animals the front desk gave them

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

towels didn t seem super clean. gym was tiny.

love the decore, nice little bar area with fun drinks

love the coffee bar downstairs

the gym needed attention and was small.

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

your planning to come with kids this is not the place

i also worked remotely for one day and the wifi was strong

the fireplace could be covered better

beautiful lounge could have done with a bar and we would have liked to have had breakfast

were on the floor with a team of young kids

pool is tiny but ok for kids

very busy so the rooms you can hear everything through the walls, many families so you just hear kids all the

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

some of staff in bar area rude to forward

the room was small but well equipped. the bar staff were so friendly and exceptional.

i received a welcome drink coupon which was a nice touch--full bar in lobby--and the lobby is very well=appointed

bar was to open at 3:00

next door had screaming kids who were running around until very late

our kids were in complete shock

also, there were a lot of kids in the pool that we re not being supervised and there was no lifeguard on

just perfect to fit family with two small kids

the pool was too cold for kids. hot tub too hot for us. parking is horrendous.

on the sheet, stipple had spots missing from the ceiling, we found a dead roach, and there were kids running

lots of noise and kids playing on the elevators

way the room door slammed when kids went running out of their rooms and down the hallway early in the

that was one reason i chose this hotel so the kids could

people was smoking pot on the floor and kids running around on the floor most of the night

it is difficult when you travel with kids as they gets hungry at any time

i cannot connect wifi to my laptop

the location and the shuttle service, richard was fantastic.

also, the fact that a shuttle only runs from 7 am-7pm is crazy

that it didn't have a shuttle to transport if it rains and parking deck prices are to high.

my stay there was a large group having dinner in the hotel restaurant, and they left about 6 kids run free

good location and hotel had some outside entertainment for kids (tumble tower, form 4)

very comfy bed, complimentary breakfast, historical downtown, nice area around, wonderful

was friendly and accommodating and remembered you when you walked through the lobby or went for breakfast in

i wanted more i needed to go to the bistro and purchase even though she had just moved it to the kitchen seconds