Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
beautiful hotel and grounds, relaxing rooftop pool area
spa does not have enough equipment or shower
the rooftop pool with the view on the cholula pyramid is unmatched
there was one negative thing it would be that the wifi in the rooms is not the best
pool is small, it is only for staying a little bit
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
veces el wifi fallaba un poco, lo mismo los servicios de tv
booming music from bar across street until late on weekends
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
not enought tables in the restaurante during the breakfast.
long wait for a night guard to open the gate so you can get in to the parking lot
i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was
parking is not exclusive for the hotel, swimming pool wasn't warm enough
large, free parking space
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
excellent service by the staff. it is pet friendly, it os celan and the price was fair.
staff very friendly! breakfast was very good!
breakfast can imporove
i like the breakfast a-lot
great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
very limited options for included breakfast.
the stay included breakfast (though it wasn't mentioned in the reservation)
nice parking area, right outside your room
someone stole our trailer trail lights that was in our truck parked inside their parking lot.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the
tha accessibility, location, may need to extend the breakfast time though
should have a different breakfast day it was all the same every day
was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the
it s nice and clean place. breakfast is very tasty.
Booking Options
Complimentary Parking, Kid Friendly, Avaialable Crib
check in, room service nunca respondio
room service was also on
they have a small but very complete fitness room
only parking
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare, Avaialable Crib
free breakfast: there were 2 early groups finishing off everything, kids and coaches
the location is superb, all facilities super clean and love the rooftop pool
the room very clean, excellent timing administration for the suwiming pool
late, room service until 1am, and easy free parking below
breakfast, small happy hour, and service.
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
my kids enjoyed the couch and side tables of the room to play at
room service and it took over an hour and a half to bring a hamburger
i loved that the gym is open and perfectly ready for anticovid measures
reception lady forgot to activate wifi for our name/room
pet friendly and with secure parking
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
there was access to the gym facilities and the pool facilities
gym too old and tiny , not chance for early check in
there was access to the gym facilities and the pool facilities
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
i had my 2 kids and they where very sleepy needed a bed asap
located to the right of the front desk have a unique location, next to the golf course and easy access to the
room services prices are excessive
wifi was weak
relaxing pool area and friendly reception staff
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the games at the lobby and the breakfast was a nice
complicado el estacionamiento y el valet parking
there is a pool next door where you can access, also there is a fitness center
the american breakfast was great
breakfast was good the view of the volcano was excellent the room was clean and the bed was
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
expansive restaurant no drinks at pool side
pool is a let down
if you asked for towels for the pool, they took like 30 min to get
wifi is soooo bad
but might annoy someone who paid full price: no hair dryer in the room; no hot tub at the pool (despite a large
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
the parking is quite messy. the swimming pool wasn t clean. the place is old.
the pool needs a schedule about private pool parties, for try to take a less busy time in there.
i called a few days before my arrival and i was told that the pool was open and when i got to the property, it
the hotel's pool was unusable as the water was notieable green and dirty
no swimming pool, dining room or lounge
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
i had booked for 1 night to spend with my husband and 2 kids and stayed just the time to check in and leave (
stuff didn t tell that the restaurant next to the swimming pool is not working, water in the swimming pool
didn t have a restaurant or room service
wifi not reliable
the laundry service ruined my white pants & 2 days later, the staff has no clue how to resolve it
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
speed, room a little noisy (close to the main street) and the breakfast is extremelly
location, price, very warm pool with small pool for children
breakfast was good.
was not like photo online, breakfast not american, no hot cakes, chilaquiles not good, was cold a/c even tho
while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
parking they would not be responsible for tha car during the night the car was parked in their
utensils at breakfast
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,
the location was great. i did not have breakfast
good to have private parking lot
breakfast can get improved, they serve always the same everyday, and we do not like the cardboard
good breakfast
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
very clean, excellent service, very good breakfast,all the stuff gather you with a big smile s
i did not had breakfast!!!
me the breakfast was good enough, the staff very kind and about location is a nice place if you are
space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than
breakfast was real good
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare, Avaialable Crib
booking for swimming room is mandatory, i did booking but when i was there it was full of kids
clean hotel with great location, the food is great whether breakfast or dinner
expensive (especially the breakfast)
of the worst room service that i ever met in my life or the two time chicken soup came completely cold
great service, excellent breakfast, big comfortable bed
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, Avaialable Crib
staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and
parking was super uncomfortable
staff from kitchen / restaurant were too kind to offer me a pill and baking soda
also a pet friendly hotel
new building, great restaurant and gym
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
clean , pool, service extremely friendly ,high quality hotel
breakfast would have been nice.
and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast
breakfast is too expensive
the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
pool and hydro pool are advertised as heated, but they were both very cold during our stay
sadly the mini bar was not equipped for a late check in like mine very sad.
gym machines to old
for 4 people and they only put 3 towels and additionally there were no towels available at the pool
business centre no wifi and hopeless
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
pools are too small one is closed. pool which is opend, water too cold so couldn't swim
comfortable hotel, clean. room service was good and staff were courteous.
3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid
wifi not included
the wifi cost
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was absolutely fantastic
breakfast price was a little too expensive
breakfast buffet had a lot of great options, comfortable and clean beds.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast service, not enough, bad quality
the breakfast
breakfast was good and plenty of choice and the coffee was available 24/7
great price and free breakfast is a plus
my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
we where unlucky to have a family with 2 screaming kids arrive at 2:30 am
amazing pool, positioning, price and balcony!
breakfast room was freezing cold.
wifi didn't work very well and the air conditioning went off a lot.
in general everything was very good. even the breakfast was worth the stay.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
buffet, more options for small kids apart from pancakes
great place, great view, and i really enjoy the free breakfast
there is a parking in the hotel where you can park you car by yourself
wifi password given was not correct / not working
la piscine the pool is really good
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
we had an extra charge for kids breakfast
turned on and off every few minutes with a noise that made it hard to sleep (especially for my kids)
the gym has great equipment for a hotel gym, david at the bar was excellent
only hits the pool area until early afternoon, plan accordingly
bar is another thing
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare, Avaialable Crib
there s not a kids area
great buffet nice pool and playground for kids very good location
but then again its not that a big of a deal as my kids loves swimming in every hotel we stayed, and compared
great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to
concierge, valet and breakfast staff were exceptional
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-
very good continental breakfast, within close walking distance of several restaurants and a grocery store
the gym is really small and not good for more than 2 people at at time we were 4
staff is amazing. rooms are well kept and clean. breakfast is good. good location
was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast could be better and more variety for kids like pan cakes or
location, room size, very comfortable bed and pillows, the kitchen
for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast
my older son loves the small gym and i appreciate the spacious laundry room
the hotel allowed pets but the daily fee was 500 pesos
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
many kids banging on doors, the floor or the ceiling, screaming and running around
the area around the pool was nice to walk my dog
liked the staff, the temperature of the pool and how clean the room was , i would like they left more towels in
good breakfast, lots of choices, great and quiet room, staff very friendly, location to stores
the breakfast was very good and the precautionary steps taken to ensure safety regarding covid were
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
breakfast flavor was a bit on the mid-bad side
the parking guy went out of his way to find us a parking (pickup truck and trailer)
it s a pet friendly place too
the complementary breakfast was delicious
great hotel - nice room / good breakfast / secure underground parking.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast and cofee and parking
food is very basic, just breakfast
breakfast and cofee and parking
breakfast buffet style was great. always warm
only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
with kids playing in the tub tends to get on the floor
pool was cold, the kids wanted to us it but cant because was very cold the reception staff wasn't the must
i was close to pool and many kids playing some of that noise got in the room
from breakfast to the special dinner, the crew was always open to help, thoughtful and present
the breakfast is really good, good location and very comfortable room!
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
the receptionist was really nice and helpful and there is an area where kids can play next to the pool
beds are comfortable, there is a pool and kids area
beds are comfortable, there is a pool and kids area
let us do an early check in with no trouble at all, room was clean, comfy, everything felt new
and the cholula nearby, it's also not too far from the center city by walk they heat the swimming pool so you
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child
breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child
delicious breakfast, spacious room with extra bed / crib for free
breakfast was very good
the wifi is fast, and the beds are comfortable
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the
it would suddenly spit water out, it was quite frightening for the kids
the little kids park and the open outdoor space.
neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and
noisy interior room, as children play in swimming pool and patio