good wifi

it said it was breakfast included but they didn t have breakfast

no breakfast as advertised. rooms are dated. no facial tissues. no bathroom grab bars.

plus the listing stated free breakfast

the manager doesn't speak english well, he wanted to give me a smoking room but my order was non smoking

kids and i were there just one night, following a trip to winterfest at kings dominion

i always travel with cleaning supplies, so i scrubbed down the bathroom and prepared for my kids and i to have

outdoor pool not open yet

staff was very friendly and helpful. gym and pool was great. hotel was very clean.

everyone is a pet lover, owners continue to act as if everyone should love pets

unable to take a bath for kids

they said there were no other rooms available, so i had to worry about my kids safety throughout the night

staff rude no pool bathroom nasty mold they painted at 10 oclock at night with funes im room kids upnand down

owner is very kind and friendly, i go here every other weekend with my kids, so i know what to expect

good stay for the money with kids

the kids love it and we're always happy

pool was open, clean and had toys for kids. breakfast had hot stuff waffles and eggs

too many kids runnin in lobby

i didna ? ? t like that they deter you from using the pool.

a free breakfast

everything! especially breakfast. the kids enjoyed the pool. the gym was nice and big.

t work and it took until 10:30pm for a response and an offer to change rooms but we have young kids so it was

the kids really enjoy the pool

the on site restaurant was so convenient with the kids

booked it so i could take my kids to the pool

people was smoking pot on the floor and kids running around on the floor most of the night

that was one reason i chose this hotel so the kids could

lots of noise and kids playing on the elevators

way the room door slammed when kids went running out of their rooms and down the hallway early in the

on the sheet, stipple had spots missing from the ceiling, we found a dead roach, and there were kids running

hardly enough room for 2 kids to share despite the sitting area being quite large

pool area wasn

the hours for the pool was not to my expectations.

dinner and bar not open , only breakfast which we paid for in advance but had to run back and forth from desk

the bar food was good, the lounge was clean

it was very spacious for the kids & the pool was a plus

kids on 4ther floor smoking weed and running hi in the hotel

kids running by with wet feet unsupervised

1 were we left the kids drink cups on the night stand that night while we were sleeping and woke up with 6-10

pool was rated 100/100 by my kids

no kids running up and down the hallway

pool earlier or give some flexibility for check-out, especially if you're traveling with young kids who need to

kids didn t like the eggs but they never had hotel breakfast eggs before

kids running around hallway but that's not the hotels fault

i felt bad for my neighbors because my kids kept forgetting and it would slam

and the fire alarm going off all of a sudden at almost 11 pm for no reason scaring the hell of my kids

poor customer service, 2 kids under 2 - said there would be a crib but there wasn t any, room keys didn t

they accommodated us for an early check in, which was very nice

the pool, location, and comfortability

there was plenty of free parking

staff was nice, kids enjoyed the pool, great breakfast.

large clean room,kids loved pool very clean pool and mom and dad loved clean hot tub!

pool was great, kids loved that they had pool noodles to use.

there was a party up stairs and we could hear the kids running around and jumping on the floor.

the kids all enjoyed the pool

like the kitchenette (with the provided cookware, dishes and silverware) and layout of the room

breakfast was different daily

breakfast was decent, was sad to see no bacon and pancakes

street and the interstate was very noisy from the traffic and people in the parking lot of crunch fitness

i also enjoyed using the excercise room and the laundry service

picked a hotel with a pool so the kids could have fun before our flight home but pool hours were very limited

the water was to cold for the kids anyway

the location and the free breakfast but there was none only kids eat free with paid adults ?

this made it hard for little kids to sleep

the view to the pool the pool being indoor was

no-kids hours at the pool would have been appreciated

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not

staff is amazing and personable really clean and pretty building felt safe being alone with 3 kids shopping and

look a kids made the beds

we had room service breakfast and was pretty good. prompt & friendly staff.

this hotel it's the only one i will stay at with my kids its pricey but worth not having the anxiety of worrying

couple staying above me were a bit loud w kids but i'd imagine that's normal

the pool was dirty!!! my kids really want to use the pool but we could not!

the pool was dirty!!! my kids really want to use the pool but we could not!

pool was not working

very young soccer kids playing and running around in hallway (no adults present/about 15 kids)

my kids has a rough night sleep on the pull out bed, can t image if an adult has to sleep on it

located near richmond university. plenty of parking. nice staff

gym small but i workout maybe more then most

liquid soap containers in bathtub empty. only one bar of soap at bathroom sink only

we just left because i was tired and so were my kids

were put next to a family with 2 crying kids

the gym is nice, but could stand for a few more pieces.

no table, no fireplace

the indoor pool was ice cold

the small fridge was nice, wifi, and flat screen tv - all very nice

the inability to self park and no gym were drawbacks.

the gym needed attention and was small.

towels didn t seem super clean. gym was tiny.

was good but a limited room service menu during thanksgiving night was disappointing

everything was nice, however towards the evening there was a family who was extremely loud with kids (there

some of the staff weren't that friendly, noise complaint called on our room but it was noisy kids on the floor

were on the floor with a team of young kids

i wish there was a pool to keep kids occupied

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

i was able to go to the pool with my kids; staff was very sweet!

very frustrating and awkward given i had my teenager kids with me

my kids and i enjoy staying at this hotel every year

on ceiling was pretty bright when were trying to sleep, and the room above us must've had some kids that were

my kids love the chocolate waffles and yogurt

in the kids room wasnt working - it made it a bit hot & stuffy - but unfortunately we didnt realize it

have kids so extras are a must

room still not ready when we got keys and went up- kids beds no sheets or blankets

one of the reasons we stayed there was to let the kids go sight seeing from the roof only to be told we were

staff was extremely kind and helpful. kids loved the rooftop pool.

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

your planning to come with kids this is not the place

checkout i guess i did right? restaurant showed no signs of being open. wifi was meh

wifi was really really slow in the garden room

beautiful lounge could have done with a bar and we would have liked to have had breakfast

the room was clean and comfortable plenty of room if families are traveling with kids

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

the location free parking low incidental fees free breakfast nice staff late check out

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

very nice location and good complementary breakfast

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

some of staff in bar area rude to forward

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

fitness center had all the basics

it would be nice to have a fitness room

some young kids were enjoying banging on our door and running off

style, ie, included small kitchen and sitting room areas

i appreciated that the hotel has a laundry room.

like the fact that there were no plates available when i went down to breakfast and most of the hot food was

morning breakfast experience

had some seriously disappointed kids & had to make other plans to do

both of these were a disappointment to my kids but neither ruined our stay

been alittle cleaner , my kids didn't like the food that was available for breakfast also no refrigerator in

lastly there was some sort of soccer tournament going on and the kids ran up and down the hall till 2am

the kids loved the pool

that my kids came out of the room immediately saying shower is very bad and broken walls in the restroom

overbooked so we paid $173 for double bed rooms for our kids to sleep and ended up needing a roll away cot

was a bunch of kids running around unsupervised because they was in town doing a field hockey tournament

i liked the parking, the gym, the location, the room, the shower, the staff, the bar,

clean , pool wasn t pack , front desk was friendly no problems

kids and adults were giving him so many compliments

kids running around through out the hotel to loud on the outside yard people fighting and sitting

chlorine made several of the kids sick with uncontrollable coughing, sore throats, difficulty breathing, and

but the stay wasn t kids was running in the hallways knocking on people door and running i reported it and

was some sort of kids swimming event in the hotel and each time we tried to go swimming the pool was filled with

my stay there was a large group having dinner in the hotel restaurant, and they left about 6 kids run free

good location and hotel had some outside entertainment for kids (tumble tower, form 4)

i used the gym it s clean and well maintained with towels and water

super pet friendly hotel that makes the little ones feel right at home

good breakfast, bar on site

it is difficult when you travel with kids as they gets hungry at any time

richard/drove the courtesy shuttle/ was also great

- dirty linens and mattress (pictures below) - poor wifi that timed out every 20 minutes of

that it didn't have a shuttle to transport if it rains and parking deck prices are to high.

to check in and out, free wifi, and stylish, comfortable, quiet room

just perfect to fit family with two small kids

next door had screaming kids who were running around until very late

also, there were a lot of kids in the pool that we re not being supervised and there was no lifeguard on

neither were their kids running around at the restaurant or in the elevator

our kids were in complete shock