Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
the staff didn't clean or stock up the mini bar or the water
delayed room service
room service knocked on our door after ten to bring coffee
meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service
i called room service 3 times to attempt to get a wash cloth
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
it is not pet friendly. we have troubles for parking the car. it is not enough high.
the pool(the oversize bathtub) left alot to be desire.. could had been a little less in nprice
clean and great location with good parking
the pool looked nice though i did not have a chance to use it
parking was very convenient
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
the breakfast was great
the breakfast was very good, the laundry was neat, and the pool area was relaxing
good option in san pedro, rooms have kitchen and a small living room
rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine
i stayed two days, the first day the breakfast was ok, the second morning it was really good
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
pool always crowded with kids
pool was closed but it s due to covid.
pool and gym are very small, the breakfast is also small and there s very few staff and they re pretty
location 24hr room service
if you stay the 8th and 9th floor have their own breakfast bar it awesome
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip
breakfast was spectacular: a lot of choices for each taste
good room service, fast internet access, well equipped gym and great overall
maybe they should have some guards by the pool making sure is clean and there are enough towels
music at breakfast and kindness of the staff at the restaurant
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids
it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being
valet parking is very difficult to connect with
mentioned above there seemed to be a major problem with towels on arrival - possibly their laundry service had
excelente breakfast for room service and quick
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare
being seated for the breakfast buffet while eating with my kids the waitress come up to me to tell me my room
that kids couldn t be in the gym
the wifi is slow and always disconnects itself...
wifi did not work in our room the whole time which was major; we were there for work
parking was terrible, we had to wait almost 40 min until i get tired grab my keys and walk looking
Booking Options
Swimming Pool, Kid Friendly, Kiddie Pool, On-Site Childcare
my kids loved it, it has an extra tv area and a table for 4 with a little kitchenette with plates,
kids in jacuzzi
need more waiters in the pool area
like the roof top bar a lot, and the the views throughout this property are incredible
the sky bar was unavailable
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
great location, awesome price, very nice rooms and the kids loved the pool.
swimming pool too small, not enough parking lot
private parking
swimming pool too small, not enough parking lot
extra fluffy pillows, and awesome wifi!
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool
the pool was not open during my visit due to covid restrictions so that was sad and not the hotel's
very friendly staff, quiet room, good wifi, good dinner for non-mexican eater like me.
breakfast is awesome
only recommendation, not complaint would it be to match breakfast menu to other holiday inn express hotels, my
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
i travel with my kids and i felt safe and secure
the ramp on parking lot. very narrows
breakfast was not really splendid, but rich, tasty and abundant
thr pool was okay and nice and warm
the sound system has issues, the pool area has humidities on the walls and ceiling, the gym is outdated and
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
location and free breakfast for the kids
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
hotel is pet friendly but there's a charge of 450mxn per pet that is not mentioned in the hotel profile on
when we asked room service, they brought up a water pitcher filled with ice
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
24 hour room service is not available
i love the breakfast
early check in accepted
breakfast is old food. wifi not consistent
not that comfortable bed, very poor breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
breakfast selection was very limited
the breakfast there was not enough chairs ud83eudd23 to eat breakfast ud83eudd5e
& comfortable room, good facilities in the hotel (pool, gym), courteous staff, decent breakfast with daily fresh
they didn't change the main blanket of the beds. pool was not cleaned.
& comfortable room, good facilities in the hotel (pool, gym), courteous staff, decent breakfast with daily fresh
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
the wifi could be better
parking lot is to small and gets overcrowded during weekends
staff could improve the customer experience, i requested to take my clothes to do the laundry and after 2 days
ricardo the valet parking man was so so so helpful.
the parking g lot is limited
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
is great, shade parking, restaurants around and the mall right in front
swimming pool too small disturbing noise due to the renovation of the lower floor the whole day thin-walled
terrible shower and wifi does not work properly
on-site free parking
the only problem w the staff was that felipe who delivered the food with room service was very rude, even my
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
gym was hot but good equipment close to pavillion where we attended a conference
wish the pool was a bit bigger and maybe a jacuzzi, but other than that it is a great place to stay
room service staff was not as friendly as usual
we ordered room service and had to check in up to three times because it took forever for the food to come up
additionally, i did laundry service and apart from being extremelly expensive they lost some of my clothing
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
free underground parking garage so vehicles are safe
the worst, i ordered the laundry service for two white social shirts, they brought me yellow shirts
the wifi will go on and off every 5 min or so. we needed it because of our work.
water in the pool was still freezing cold
the swimming pool
Booking Options
Kid Friendly, On-Site Childcare
need to improve room service, no tv remote control, towels and coffe in room.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area, Kiddie Pool, On-Site Childcare
i liked the fact that the property had a pool and slide for the kids
price and breakfast buffet kids not included
didn t include my kids on the breakfast, i had to pay the problem is that i even verified with booking
to close to the swimming pool could hear kids yelling
pool got loud from all the kids
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
only thing they need to improve is the wifi strength and speed
the bar was under construction
room service, staff, drinks in the bar, location, beautiful hotel
meals room service ends up early every day
the facilities are awesome, with gym, sauna and pool that made my dad very happy (he s always looking to work
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
be the hotel can include a continental breakfast in the price of the room
the wifi is excellent
ay the breakfast bar i saw a roach ud83eudd2e
the breakfast buffet had a different prices without prior notice.
the food in the restaurant was really good. the breakfast was a great value.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare
the laundry service
bed very comfortable, sheets very clean, ac worked great, breakfast ok, close to bus statio, courtesy transportation
the front desk staff and the guard at the parking lot
super clean nice staff good breakfast lots of things inside the room
the gym was out of limits as they had it closed and the disappointing fact is the internet had a
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it
both our mattresses had large patches of stains presumably from kids wetting the bed
the macroplaza is very big with lots to do for the kids
centrally located, starbucks, 7/11 and shops near by gym has free weights
it has a pool and a gym, you just need to let them know when you would like to go to avoid crowds due to
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises
pool size
the pool was really cold. i think they can warm it a little bit.
bar options not great
was no changing room for the gym and pool area, nor a coffee maker or water boiler to make tea in the room