gave us the wrong room, there was no sofa bed, my kids slept on the ground

pool is closed

laundry inside the hotel helps us during our stay

wifi was intermittent which caused problems checking in for our flight as we had no data.

operational wifi the shuttle from and to airport was not in operation

while complimentary, would be fine for kids, but i didn't care for the options

only recommendation is to extend shuttle hours

environment; spacious room; friendly, helpful, and professional staff; complimentary shuttle

we didn't need it, but they also offer a shuttle to sfo

free breakfast, close to a walking path by the water and the gym was fine.

our waiter at the lobby restaurant was also great considering we re dining with three kids under five

i also had two kids with me, who cried and complained that they were freezing the entire shower because

kids had a lot fun just watching airplane landing and taking off

not get waterfront rooms as reserved and we also did not get the adjoining room that was for the kidsud83dude

problem with booking, i booked 2 queen beds as travelling with 2 kids and was initially allocated 1 king

our 3 kids barely fit on the queen

the carpet in the room was filthy (my kids' feet were black

was perfect for a family, with small kids

there is a regular shuttle bus service which suited us perfectly especially as we had to be at the airport for

our 3 kids barely fit on the queen

9 floor open space in the center of the hotel just off the elevator nerve wracking when you have kids

everyone was pleasant and friendly. great with kids and made it really relaxing.

a family stayed in the room next to us and the kids got very loud early in the morning, so we're couldn't sleep

fit our family of five comfortably (3 kids)

the rooms are not soundproof so you can hear kids running in the room next door and the cleaners smashing their

kids playing in the sports hall

a small bistro inside the hotel and a f&b store helped us because we were travelling with kids

the location, free parking and wifi, and the spaciousness of the room

phone the hotel (can use the airport shuttle phone to reach the hotel) and may be surprised the bar closes at

wifi is a bit unreliable, room doesn't provide bottled water. lift is kinda old (but working).

it was also fantastic to have the kids out to explore for the two hours before catching our flight (that really

the kids in the pool and jacuzzi

nice room and friendly staff. kids enjoyed the indoor swimming pool.

kids where excited to use the swimming pool

the pool is heated, my 2 kids enjoyed it so much.

bed was decent and kids enjoyed a home away from home

there was a family above us and the kids screamed, ran and jumped until after midnight

my kids enjoy the pool so much and you they can be loud in having fun around the pool no one complain

kitchen area was perfect.

24 hour self service laundry using the app was perfect for a long time stay

apparently teams of young teens were staying at the hotel and both the kids and chaperones were very disrespectful

hard to relax in the spa or pool with kids running around

the kids love the pool, so easy to access

we were here for volleyball so kids leaving to be at courts by 7

it was for 4 adults, however, when we checked in they had it notated that it was 2 adults and 2 kids

they have the parking ground that you can use

rooms are too small and the parking is on a hill

the parking area is a little steaper.

i liked the available parking, large room, comfy bed, clean, quiet and safe area.

poor parking