went to bar that evening got a drink but when i went to leave i could not find bar staff to pay

spanish old style hotel with marble and wrought iron staircases

clean and spacious room

you need to take some complements for the spa and we could not access the spa despite having paid for it for

its name the hotel as very ornate, the bed comfortable and breakfast was excellent, plus a late bar frequented

as there didn't seem to be any junior suites that could accomodate two adults and two (adult) kids (12 and 14)

restaurant menu could have a bit more variety for kids

tv has no hdmi so the kids coudlnt play the ps4

no swimming options for kids. no kettle in the room.

the windows can be tilted or opened fully (they are petty big windows) which can be dangerous for kids though

we were due to check out at 11am, so the kids didnt get to use the

we could hear kids shouting, women shouting, men talking very loudly

the pools gets a bit too crowded with kids between 4-7pm but it is peak season so to be expected (there were no

visited with two kids and the staff of the restaurant on ground floor were really helpful and even made some

pool was great for the kids, it had an outdoor bar with cocktails, drinks and ice cream which we enjoyed

great if travelling with kids

the hallway carpet on the side of my kids bedroom should be changed

my kids loved this hotel so much - my 6 year old called it a 10 out of 10

was super espacious and comfortable, and it had a shower and a bath tub which was ideal for the kids

i loved the parking service, kids loved the roof top pool

those who might need to do some online work, we found the wifi a bit slow and sometimes patchy, but it is probably

did not have wifi - only dislike

rather small rooms and expensive laundry

impossible to find with gps. slow wifi.

no bar in hotel

perfect location. walking distance to everything. great view. friendly staff. great with kids.

when i switched on toilet light, it will wake up kids who are still sleeping so i used iphone flash

didn t quite work (eg no conditioner provided, hair dryer coming apart, living room where kids were sleeping

beautiful, clean hotel. great breakfast and super helpful staff.

a problem like giving a laundry bag late and asking them to deliver it back for the following morning has been

a wall with our bedroom so we could hear everything in that bathroom, from toilet flushes to kids wailing

spiral staircase upstairs room for kids

is a bit older, so creaking stairs inside the room made it hard to move around silently when kids were

our kids enjoyed a lot for staying in an old style palace and having a doublex room

water from the toilet, doors closing, doors opening, somebody sneezing, kids talking, playing etc

attention to details, central, clean, hospitality, tasty breakfast, perfect!

breakfast room was very cramped - food selection was good but the tight, crowded space with

the breakfast was delicious and the location was perfect for walking to the alhambra

rooms are off entrance courtyard so when people congregate in that area (there is a bar separate from the hotel

the spa bath was a treat to relax in at the end of the day

the kids sure loved playing with duna, a very friendly golden retriever

parking at a narrow road

con and wifi intermittent

nothing was too much trouble, honesty bar when the staff were not about

and the pool overlooking everthing is good for a dip

not recommended for families with young kids

wifi shows we are connected but we are unable to send photos or upload to social media from any

the room was spacious and clean with good wifi

regrettably the hotel does not have a clients bar or lunch and dinner dining.

biggest problem - wifi was very spotty throughout the hotel

luckily we brought slippers otherwise it could have been dangerous, especially for someone with kids; there

weak wifi in the rooms

the staff is very helpfull and the wifi works perfectly

breakfast included wasn't too great

the wifi network speed should be upgraded.

coffee and tea with biscuits is super convenient if you travel with kids

booked months in advance a superior room for me and my 2 kids

room was beautiful but there needs to be better directions for how to work the spa tub

very minor things - not enough milk in the room for coffee (but accessible from breakfast bar) and shower door

wifi signal was very poor

cheap efficient laundry service

wifi was weak and the cable channels were not

the hotel also sets itself apart with an on-site cafe, restaurant, breakfast buffet room, gym, and library

slightly underwhelming gym - but all in all that s a very minor comment.

the facilities also were great, there was a gym, 2 elevators, and a coffee shop which was very convenient

with no separation between king size bed and twin beds so parents could not stay awake without kids

the kids loved the family room

room had a bath right inside the room, so kids have to watch you shower naked

the kids had a separate area up some spiral stairs. i liked that they had their own space.

wifi was very weak

everything was great! wifi not super fast, but fast enough.

shower was good with plenty of hot water and the wifi worked well

wifi was a bit spotty but we were in the top floor.

excellent location. comfortable beds. free efficient wifi

wifi didn t work. the staff tried their best to fix but failed.

staff was very nice, they give us bigger room since we had kids with us

convenient location. nice and cool ins. plenty of room. 2 story with loft for kids.

kids loved it

we are a family of four and the loft room area for the kids was fabulous

the kids liked how it split into 2 levels with a small spiral staircase, adding to its outstanding

definitely not children friendly - i don't understand why they suggest for families with kids to stay in a simple

we had the deluxe room with spa bath and it was spacious but had a lovely feel to it with a super comfy bed,

we booked this room specifically for the spa bath, which didn't work throughout our 3 nights' stay

wifi didn t work at all

the excellent breakfast is served in a medieval basement crypt

we requested a suite because i was traveling with wife + 2 kids, and our rooms were very spacious and clean

it would have been nice if there was a pool. the kids were asking for one.

the wifi was pretty spotty (i

room, really well equipped and with rooftop bar with views to the alhambra

choices on room service menu, no pool or gym

group of school kids left to run around making a noise. not good for guests

on the mini bar is a little excessive but there s local shops near bye so it s not that much a big of a

pool overcrowded at times and needs someone to oversee

wifi was pretty terrible

the pool and view from the rooftop were

the server tried hard to get us food for the kids as fast as possible

have time to give us a city map, etc) and very unfriendly when trying to accommodate the kids in our room

couldn't get room service at 21:30 although we were told it was open until 22:00

great restaurant and bar area

great service in the bar and restaurant particular y monica

since we were travelling with 2 kids, we faced trouble the first day with no hot water available for more than

the situation of the suite was excellent -- two bedrooms, so kids had their own space

the kitchen is small.

the kitchen and room was very clean has everything you need and the staff very helpful.

the wifi was weak.

was clean and good facilities apart from wifi

wifi connection worked but with some strange issues, such as it didn't allow connection via our vpn

wifi seems to be restricted which made it difficult for downloads to help with planing the next

the wifi was no good - very slow, kept cutting out, 1-2 bars when it was not cutting out

wifi worked well too

no where because they thought my room was flooding based on white noise audio i had to sleep the kids

was really bad - kids complaintes a lot

the kids loved the breakfast (a bargain

comfortable bed and good wifi

location is excellent, a lot options for tavernas tapas bar and night life

there is a school yard in front of the rooms, sometimes the kids were a bit noisy.

behind the hotel there are concrete sportsfields with school kids making a lot of noise during the day and

kids playing basketball or soccer until very late midnight or later

we didn't mind the kids playing basketball behind the hotel but the housekeepers started to clean rooms at

very clean room, good breakfast.

breakfast buffet

wifi works well

good wifi

the breakfast was lovely with plenty of choice

is outstanding, staff is outstanding, comfort is outstanding, location outstanding and breakfast is outstanding

noise of kids running, loud conversations made it uninviting

the gym could use more equipment.

the breakfast room was lovely light and airy and the waitress was very

the gym was not very inviting and poorly equipped.

there was no 24h room service, the rooms were old and the air conditionnong loud, the welcome package was not

we did not want one but had a conjoined room where it was clear there were kids through the door

air conditioning only served adult bed-- kids area was warm because there was no additional air conditioner

where comfy and kids bunk bed in an extra room is a great idea and thelcation of the hotel is

my children like the bunk bed and special book for kids. the location is very good.

there were also a group of college kids at breakfast on the first day

, the room size is excellent, refrigerator and safety box are available, the ac was amazing and wifi was

air con very good, wifi excellent

kitchen public area is great if you want to microwave your food or have warm water for drinks

could not get wifi except for a little while at start made life very difficult

wifi was a no-go for any video call.

wifi wasn't very good as it only worked if you were in the bathroom

there was no closet with doors in my room, just a bar with hangers.

near tapas bar and in heart of el centro.

i used a bay around the back which was reserved for bikes bar 8 to 11 weekdays

bar should stay open later than 10 pm, i was shocked to find closed at 10

room, great breakfast, great garage for my motorbike, but most of all the people

we ordered some food and the maid didn't take away the dish all the days after our room

card that controls the power to be left in while you are out to achieve this, but anything from a gym membership

manolo at reception and the bar was fantastic - keeping our daughter entertained while we waited to leave for

coin laundry just 2 mins walk away

you want to enjoy the swimming pool bear in mind kids are allowed as well so we did not enjoy the drinks in the

roof top terrace with small pool which was enjoyed by the kids

amused and clearly couldn't have swum anyway in such a small pool (but it would be ok for small kids) when some

we couldn t get in it as it was packed with kids

was full of kids and cloudy

was a noise of a washing machine that started working, probably the room we stayed is near some laundry or

the wifi was really bad

slow wifi

wifi could be better

room service staff was also very polite and helpful

traveled with my husband, 3 kids and 2 parents

the beds weed a bit uncomfortable, fine for the kids.

location was great, the staff were friendly and the room size for 2 adults and two kids was great

the room i d booked in first place which was changed on second night also despite request, kids room was far

the pull out bed was queen size so two smaller kids can fit in well