Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
because we were only staying overnight we had not time to try out all the facilities but the pool looked
it needs some upgrades and the bar and food were mediocre
pool needs to be refurbished, many opportunities
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
looked for other hotels but you have to find parking and walk far to get to the hotel and i have kids so that
breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and the mall was
breakfast was really good, people friendly at all times, swimming pool was enjoyable for kids and
liked that the parking is close to the hotel
pool area was beautiful
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
working on the night of july 4th, was competent enough to resolve the problem that i had with the parking card
the free breakfast hours were a little too short.
the breakfast is good, they have free parking the location is very good.
the continental breakfast is very
location was nice and easy to find, they also validate parking
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
pool and location
loved the view from my room and that there was roof top over pool
pool was cold, we had to stay at the jacuzzi all the time
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
swimming pool with spectacular views over monterrey
next day, i wake up to loud noises from upstairs, it sounded like the laundry room, then i hear dripping noises
hotel stay meant i could use the very nice gym across the mall
gym was very basic and run down
room attendants were rude and room service was horrible
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was ok if you make some eggs and meat or even something traditional from mexico would be
we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the
location is not good,very little parking,breakfast was little to nothing they never refill the juice or fruit
said that there was a gym, that is actually why we choose the hotel, however, the gym is closed and full of old
to go to our event and come back really quick & cheap, decorations are interesting and it has pool which is
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
room was very spacious, enough storage for our one week stay, the gym was a plus and the view from the terrace
everything besides the hours of the pool
renovated property, clean and modern with onsite parking.
parking lot too small!
check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included
lobby and parking and elevator entrances all disconnected
great breakfast
they have a bar area and also they sell starbucks coffee
+++ more sweet dishes at breakfast
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
awesome breakfast! friendly staff
the breakfast was great
excellent room, great breakfast
free upgrade to a suit, great modern rooms and lobby. the free breakfast was also very good.
i couldn t swim they were cleaning the pool ud83dude1e
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
gym
people serving on breakfast, i assume this is due to the pandemic and the precautions that are being taken, so
breakfast was very good. staff at restaurant was excellent. at checkin was just ok.
breakfast
i've being here twice and any time you request something for room service and dont have cash, have to go to
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
hotel was great, and breakfast was hot, ready, and delicious
really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible
hospitality and the room very cousy , the pillows are amazing and the bed super clean sheets, the breakfast
maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched
the service and location breakfast was great and the view was awesome i always stay in holiday inn
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
specify on the booking the age of my kid, however during the check in i have to paid for two kids under 13 as
breakfast was limited to 1 because we hadn t added our kids to reservation even though we added them
for the extra towels for my kids they took forever pillows and mattresses were the worst i have had in years
wifi signal was weak not many channels on tv.
- parking: i arrived thursday evening and was told there was no more parking available because they
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
breakfast was included and there was a great selection of everything (waffles, toast, cereal, eggs,
they are pet friendly
bedrooms are large, breakfast is good and plentiful of food options
below average but “cheap for the area” they gave me a quick and early check in
couldn’t do early check in and late check out
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
location and free breakfast for the kids
perhaps the pool could have been warmer
the pool was great staff were nice
we were told they were pet friendly as we were traveling with 2 small dogs
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, Avaialable Crib
and they have so many amenities for kids to play and be busy
the pool and jacuzzi looked really nice, but we were unable to use it due to unexpected cooler weather
love it breakfast was perfecttttt
i didnt get to try out the pool, hot tub, gym or visit patio but i did see that they were really
included breakfast was good ( except not very warm pancakes and the
Booking Options
Swimming Pool, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
the speed of the elevator very fast but funny for my kids
room service never showed up air condition never worked that well
it has a great indoor swimming pool with templated water which is awesome and there is plenty of underground
gym and pool area with a breath taking view of the mountains
breakfast, great service, the staff is very friendly
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
wifi works perfectly
a bonus is the bar of the hotel
character of building, location, comfortable bed. secure parking.
the pool is not to inviting, needs improvement
wifi was often unstable.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
gym was closed
ordered room service on our last day
no alcohol in the room. you can't bring everything from outside and hotel bar close early too
breakfast choices and cousine can be better and of higher quality
did not see a room service menu or tv channel directory in the room
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
both our mattresses had large patches of stains presumably from kids wetting the bed
the macroplaza is very big with lots to do for the kids
saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it
unfortunately i had no time but the hot breakfast looked very good
no swimming pool
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
great location, awesome price, very nice rooms and the kids loved the pool.
big bathroom and good wifi connection
swimming pool too small, not enough parking lot
location and breakfast
parking too dark
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
location, pet friendly, nice an comfy rooms. great staff
great location, very helpful reception staff, spacious room, good gym
nice little gym
the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet
being pet friendly is a big
Booking Options
Swimming Pool, Kid Friendly, Kiddie Pool, On-Site Childcare
my kids loved it, it has an extra tv area and a table for 4 with a little kitchenette with plates,
kids in jacuzzi
our only complaint is the room service that took way longer than we were told and a broken ventilation shaft
pool area excellent! room exceptional!! location awesome!!!
room smelled like food from the kitchen
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
equipment in the gym is very simple
waited way too long for lunch entree and had to signal for coffee refill at breakfast
distance from the airport, very convenient location for travellers, very good free wifi, very good breakfast
airport parking without additional payments!location just at the aiport!
the breakfast was great and the staff was great.
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare
star hotel, well located, nice building, exelent friendly staff, bar terrace, restaurant, pool, rooms very quite
the price per pet
great location large room fairly good gym
could not be controlled from the room, had to seek hk help the laundry service is sloppy
bar , workers didn t had no idea how to make an old fashion
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
need a pool for the kids! monterrey is so hot
the room and it's interior was awesome. the room service was excellent.
gym leaves a lot to be desired but worked, didn't have time to use the spa but no pool/sauna/hot
no pool
is expensive and bar is also expensive
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip
quiet place/ gym/ pool/ nice area around
room service every day, two small bottles of water provided daily
good room service, fast internet access, well equipped gym and great overall
i wanted while another came to kick us out because i didn't have a reservation for the morning breakfast meal
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
so beautiful, food is great, spa was relaxing, location is good
rooms are very nice. staff very helpful. spa was excellent.
i missed a swimming pool
breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly
no pool
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
room service, front desk service, restaurant service.
acces to parking lot is hide,, it does not have a good sign that shows the entrance
we used a swimming pool a couple of times
water in the pool was still freezing cold
the swimming pool is small and is being shared with another hotel.
Booking Options
Free Breakfast Buffet, Kid Friendly, Avaialable Crib
shocking breakfast , no tea , orange juice dispenser not working
the breakfast is not good, and the area wasn t clean
food , not very helpful girl at breakfast .
the breakfast
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
room too cold for me. no way to control temperature. wifi very poor.
wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i
the wifi was very good when working (90% of my time there in 3
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool
parking
wifi not that impressive
breakfast was excellent!
place, friendly and professional staff, clean rooms, fridge and microwave in room, tasty breakfast, enough number
- the hotel wifi was ok,and mostly consistent
Booking Options
Kid Friendly, On-Site Childcare
need to improve room service, no tv remote control, towels and coffe in room.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before
unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente
the breakfast could be better
the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have
todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area, Kiddie Pool, On-Site Childcare
i could hear clearly the noises from the kids playing in the pool until almost midnight
to close to the swimming pool could hear kids yelling
t like the fact that the kids could not use the pool do to how dirty the water was, over-priced restaurant
with 5 children it s almost impossible to find a hotel that will be kind with kids
pool got loud from all the kids
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
wifi could have been better
traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot
also, they were building the new parking lot all night outside our window, we didn't manage to get any
is old, the room is ugly, the window was small in the corner of the room with the view to the parking
is a parking lot one side of the hotel, no noise but when you try to get a view, the parking lot its
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast is ok i say they re missing the pancakes and or waffles for the kids
staff, facilities, location, and complementary breakfast were all fantastic
well located and comfortable. gym is neat and the breakfast offers variety of options.
parking in the basement: could use better visual aids like signs telling you where your section is
location, staff, breakfast, amazing valley view
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
i still waiting for the extra towels for my kids
group of kids were making a lot of noise across my room, so i decided to ask to be change to another room
ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running
they allowed me to check in at 12 pm which was great for my kids
was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
the staff didn't clean or stock up the mini bar or the water
a/c didn t work, wifi didn t work.
we got room service and had a great night's
delayed room service
wish there was a pool and they charge for room service every time.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
wifi was good
airport shuttle is not available all the time we had to catch a taxi from there to the
were a bit uncomfortable, shuttle for airport starts at 7 so was stuck paying a taxi as i had to be there earlier
good location near the airport, free parking and good and helpful staff.
airport shuttle more or less 24 hours
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
location, really near the airport and they also have a shuttle to it (every 30m ca
the continental breakfast has good options and the service is also good
room service was closed at 8 pm.
the indoor outdoor pool
breakfast absolutely not up to the standards
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast is good and delicious
attention, service and breakfast
it was in a private sector & i loved the breakfast.
the shuttle to the airport
they offer free shuttle to and from the airport, small breakfast included
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to
wifi a bit spotty
breakfast and no wifi in the room.
this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just
the breakfast and the view.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
the pool looked nice though i did not have a chance to use it
parking
pool definitely needed maintenance, it was full of insects and leaves, just didn't feel comfortable
was really good, staff was nice, rooms are cleaned and comfy, pool, gym and the business place was available
parking was very convenient
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
booked this hotel because of the airport shuttle service and it was excellent
lovely comfortable beds, very clean environment, excellent breakfast, extremely helpful staff
the shuttle service was very helpful in transporting us to-and-from the airport, and also
rooms , very nice hotel , everyone was nice , they have a bar inside and it was great
the breakfast also was good
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
negative feed back for this hotel except that they could add more diabetic friendly menu on their breakfast
it was clean and confortable. the breakfast had a good variety of food. staff is courteous.
location close to airport, nice and clean room, good breakfast, nice staff
great beds 24hrs shuttle to airport
the value for the money increases if you intend to use the gym, pool, etc
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the food at the restaurant is delicious, the bar staff makes great drinks
great value including parking and breakfast
breakfast and views
the restaurant is great and the bar tender (cristhian) is a true mixologist and made fantastic drinks for us
breakfast
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare
from the courtyard and pool
i couldn't take the breakfast but i will try it next time
the laundry service
the hotel has limited parking available and the wifi was slow throughout our stay
bed very comfortable, sheets very clean, ac worked great, breakfast ok, close to bus statio, courtesy transportation
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
breakfast was great
breakfast time window. they close early
the breakfast was great
the breakfast was very good, the laundry was neat, and the pool area was relaxing
rooms are big, fully equipped kitchen, great location, free parking, good free wifi, social hour with free wine