and the fire alarm going off all of a sudden at almost 11 pm for no reason scaring the hell of my kids

poor customer service, 2 kids under 2 - said there would be a crib but there wasn t any, room keys didn t

the pool was very nice

there was plenty of free parking

they accommodated us for an early check in, which was very nice

a little better/kept hot until end of breakfast (cold eggs are gross), hallway was a little warm, kids in the

the kids all enjoyed the pool

pool was great, kids loved that they had pool noodles to use.

but the water was freezing it indicated 84 but i guess because it was only 20 degrees outside the kids were

large clean room,kids loved pool very clean pool and mom and dad loved clean hot tub!

breakfast was different daily

also, there was a kitchen with all utensils, plates, glasses, and bowls a coffee pot too

the kitchen, the comfy bed.

breakfast could had been better and coffee was cold.

hotel is conveniently located, the staff is wonderful, the complimentary breakfast is tasty

but some people were a little loud when i was trying to get my kids to bed

very frustrating and awkward given i had my teenager kids with me

my kids and i enjoy staying at this hotel every year

very comfortable, sparkling clean, the pool,small terrace and jacuzzi was a bonus that my kids enjoyed

breakfast was great and my kids loved pool.and hot tub

the pool area was so nice warm and water was so warm best indoor pool in winter ever for the kids

the room was clean and comfortable plenty of room if families are traveling with kids

the kitchen lady is so sweet i love her for breakfast time

great staff. early check-in. yes, breakfast was good

it was very clean for a pet-friendly hotel. the breakfast was nice and i appreciated free wifi.

indoor pools/jacuzzi and free breakfast being as though i travel with 3 kids in tow

the cleanliness of the rooms and the fact that it was not pet friendly (allergic to pets)

would've enjoyed a pool and free breakfast.

took us ten minutes to figure out how to enter (through kitchen side door)

the pool was under renovation. it was not specified when booking.

some young kids were enjoying banging on our door and running off

full kitchen, nice lounge area.

oh, let me not forget about seme (spelled wrong) the breakfast attendant that paid attention to detail and

the services amenities and breakfast were all top-notch!

the pool was out of order during a weekend in late july

1 were we left the kids drink cups on the night stand that night while we were sleeping and woke up with 6-10

so with that in mind i did not take a dip with the kids and a few friends and family who was there to partake

machine was down and my kids didn t have anything to drink since they can t drink

it was very spacious for the kids & the pool was a plus

easy to get to. breakfast good. pool and hot tub clean nice, kids loved it

the people above me had kids i guess

we had a family of 7 with little kids and the cereal was empty very

we used it as a stopover in the middle of a long journey with kids

fact the kids (baseball team) ran on the floor up stairs the entire night until the we hours of the morning

) husband and kids already unloaded etc or else would have asked to change rooms we re were told the pool

were okay , reasonable priced but not the best taste, pool is only 4 ft and tiny so cool for the kids but not

staff is amazing and personable really clean and pretty building felt safe being alone with 3 kids shopping and

no-kids hours at the pool would have been appreciated

look a kids made the beds

staff, clean room, good location, ample parking, quiet area with a lake in the back of hotel

very family friendly staff was very great and helpful very interactive with my young kids and made us feel at

later, kids repeatedly banged on our door and ran away, which we reported

had some seriously disappointed kids & had to make other plans to do

my kids couldn t hook up their game system either so that was a bummer

my kids slept on that and they are not picky, and they found it hard to get a good nights sleep

but the stay wasn t kids was running in the hallways knocking on people door and running i reported it and

was some sort of kids swimming event in the hotel and each time we tried to go swimming the pool was filled with

chlorine made several of the kids sick with uncontrollable coughing, sore throats, difficulty breathing, and

kids running around through out the hotel to loud on the outside yard people fighting and sitting

kids running around in the hallway screaming until 10pm

the pool was dirty!!! my kids really want to use the pool but we could not!

this hotel it's the only one i will stay at with my kids its pricey but worth not having the anxiety of worrying

couple staying above me were a bit loud w kids but i'd imagine that's normal

the pool and chairs, etc were very nice

the pool was dirty!!! my kids really want to use the pool but we could not!

hardly enough room for 2 kids to share despite the sitting area being quite large

didn t have a free breakfast. at the price we paid, you d think they d have that.

breakfast service was very slow with only one associate taking orders, cooking and serving

also i like the fact that there was an indoor pool because i like to be around water

the bar food was good, the lounge was clean

was a bunch of kids running around unsupervised because they was in town doing a field hockey tournament

that my kids came out of the room immediately saying shower is very bad and broken walls in the restroom

overbooked so we paid $173 for double bed rooms for our kids to sleep and ended up needing a roll away cot

the heated pool was a highlight and perfect for relaxing

very friendly staff and the pool/gym area looked nice

very young soccer kids playing and running around in hallway (no adults present/about 15 kids)

my kids has a rough night sleep on the pull out bed, can t image if an adult has to sleep on it

quiet, and the courtyard was great. very pet friendly

gym was tiny

easy off and on to highway good parking

the hot tube closes at 10 and there's not cut of time for the kids in the hot or pool area so the adults can at

our last night some kids were running up and down the hall but that was on their parents not the staff who were

everyone had a great time. food was good. kids and adults were well taken care of.

great food, cocktails/drinks, snacks, and a really nice indoor/ outdoor heated pool combo for the kids

and 24x7 coffee bar- kids loved the pool and the soda machine

there was no shower curtain in the bathroom , the kids had to take shower in the evening without the curtain

room smelled like an ashtray, i had two kids with me that constantly complained about the smell

wish it had more parking my husband drives tractor trailer so it would b great if he could just park

parking can be a little tricky.

they were aware of this and posted notes to everyone s room however they still would be smoking marijuana

the on site restaurant was so convenient with the kids

t work and it took until 10:30pm for a response and an offer to change rooms but we have young kids so it was

the kids really enjoy the pool

everything! especially breakfast. the kids enjoyed the pool. the gym was nice and big.

booked it so i could take my kids to the pool

all night at almost room temperature so had to throw out all the food i had had in there for my kids breakfast

then in the morning, their kids are waiting for the schoolbus outside

sometime kids running around

kids were running up and down hallways and kind of upset us but hey they re kids

kids blasting loud music in the rooms

loud soccer kids

location. parking. beds.

to take a pet down, no easy access

location, clean, comfy bed, nice gym

parking garage was gloomy

roll out couch was great for our kids

i was traveling with two kids and could not afford to go anywhere else

kids running down hallway knocking on doors

kids loved the pool

loud kids in the suite beside us.

too many kids runnin in lobby

pool was open, clean and had toys for kids. breakfast had hot stuff waffles and eggs

the kids love it and we're always happy

the kids love it and we're always happy

bar was nice and the sitting environment was very comfortable

tv didn t work. people were loud in the hallway, kids running around.

needs to be a little more kids friendly with the food could have waffles and pancakes as well

the pool was a great place for our kids to get their energy out after riding in the car for 7 hours then sitting

pullout sofa literally touched the king bed so kids might as well sleep in same bed as you

however, we were woken up at six in the morning would appear to be young kids young girls running up and down

were put next to a family with 2 crying kids

we just left because i was tired and so were my kids

please turn up the gym lights.

no table, no fireplace

i loved the terrace with fireplace just wished it worked

clean, new, nice amenities for kids, etc

room was spacious and loved having a separate bedroom to be abel to put the kids to sleep

disappointed that pool was out of service.

room was spacious and loved having a separate bedroom to be abel to put the kids to sleep

the kitchen was beautifully modern, streamlined with a full-size fridge w/icemaker, microwave,

kids and i were there just one night, following a trip to winterfest at kings dominion

i always travel with cleaning supplies, so i scrubbed down the bathroom and prepared for my kids and i to have

liked having the small pool available

the wifi was free and easily accessible, and there are tons of food options which the front desk

everyone is a pet lover, owners continue to act as if everyone should love pets

no breakfast as advertised. rooms are dated. no facial tissues. no bathroom grab bars.

the manager doesn't speak english well, he wanted to give me a smoking room but my order was non smoking

walls and windows are thin. group was grilling and playing music in parking lot very loud.

you're ok with parking lot parties, neighbors screaming (and other activities) being heard through the wall,

good wifi

in the kids room wasnt working - it made it a bit hot & stuffy - but unfortunately we didnt realize it

nice family friendly bar area with fun game area for kids and teens

this place is geared for college kids and their families...and partiers.

room still not ready when we got keys and went up- kids beds no sheets or blankets

one of the reasons we stayed there was to let the kids go sight seeing from the roof only to be told we were

love the coffee bar downstairs

the bar was so so

room service kindly brought us a small carafe of milk

the restaurant and bar downstairs has an upscale but casualness that i always enjoy from a small boutique hotel

love that they are so pet friendly

your planning to come with kids this is not the place

so it was completely dark and the alarm went off at 5:49 am unprompted which woke me and my kids up

the fireplace could be covered better

the wifi signal is very weak- nonexistant on the upper floors

love the wardrobes, fireplace, just the beauty of the furnishings etc

everything was nice, however towards the evening there was a family who was extremely loud with kids (there

pool is tiny but ok for kids

very busy so the rooms you can hear everything through the walls, many families so you just hear kids all the

i wish there was a pool to keep kids occupied

com and i wanted to make sure that when i arrived with small kids after 10pm that i would still have my room

great breakfast which includes waffles that the kids loved

was extremely disappointing for a hilton experience and the pool was closed for renovations so my kids couldn

we heard kids running up and down the hallway all night

we heard kids running up and down the hallway all night

room service was so fast!

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

the room was small but well equipped. the bar staff were so friendly and exceptional.

fitness center had all the basics

i received a welcome drink coupon which was a nice touch--full bar in lobby--and the lobby is very well=appointed

staff, cozy room and hip decore, lobby area with a lot of pass-time options for adults and kids

just perfect to fit family with two small kids

the pool was too cold for kids. hot tub too hot for us. parking is horrendous.

our kids were in complete shock

also, there were a lot of kids in the pool that we re not being supervised and there was no lifeguard on

neither were their kids running around at the restaurant or in the elevator

with two toddlers, 5 and 2, my husband and i had to make the room safe and clean and put the kids to bed

on the sheet, stipple had spots missing from the ceiling, we found a dead roach, and there were kids running

lots of noise and kids playing on the elevators

people was smoking pot on the floor and kids running around on the floor most of the night

that was one reason i chose this hotel so the kids could

it is difficult when you travel with kids as they gets hungry at any time

the bar area was nice but wow, i had a sauvignon blanc - the only one they had and it was $15 for 6

richard/drove the courtesy shuttle/ was also great

of particular note, gary - the bartender who works at night was a great person to interact with and get to know

the location and the shuttle service, richard was fantastic.

good location and hotel had some outside entertainment for kids (tumble tower, form 4)

my stay there was a large group having dinner in the hotel restaurant, and they left about 6 kids run free

the bar across the street was too noisy.

i love the gym, and everything what's around

was friendly and accommodating and remembered you when you walked through the lobby or went for breakfast in