Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
beautiful hotel and grounds, relaxing rooftop pool area
spa does not have enough equipment or shower
the rooftop pool with the view on the cholula pyramid is unmatched
there was one negative thing it would be that the wifi in the rooms is not the best
pool is small, it is only for staying a little bit
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
the breakfast was not good. the staff was rude. no air conditioner
pretty room, comfortable bed, breakfast was great
queen upstairs) and the cutest and most delicious waffle house as part of the hotel to have breakfast
although the hotel doesn't provide breakfast, it shares the ground with chez waffle and the food was great
the breakfast is exceptional, with the exception of the
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
the pool needs a lot of maintenance, specially after kids
kids enjoyed the pool
great location, great breakfast and friendly service.
also, it is hard to keep pool area clean due to birds roosting in tree
spa services were excellent and affordable
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area
also, there is a very noisy bar just at the corner
parking lot is located several blocks away the hotel
they don't have their parking on site
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
very clean, friendly staff, good food, my kids loved it!!
it has a small playground for kids
also no way bar and restaurant should close at 2:30pm
no chairs around the pool!
for the money we payed it was amazing. perfect location, parking inside.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
veces el wifi fallaba un poco, lo mismo los servicios de tv
booming music from bar across street until late on weekends
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
not enough staff at the breakfast . tables didn t get clean , not enough plates
also for longer stays i think there should be more variety in the breakfast
the hotel was very busy it gets very occupied at breakfast time
i checked), everything was new, it was quiet to sleep, it had a great view of the volcano and the breakfast was
large, free parking space
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, Kiddie Pool
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast can imporove
i like the breakfast a-lot
clean rooms, nice service, comfortable bed, good breakfast.
breakfast
excellent service by the staff. it is pet friendly, it os celan and the price was fair.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the stay included breakfast (though it wasn't mentioned in the reservation)
very limited options for included breakfast.
someone stole our trailer trail lights that was in our truck parked inside their parking lot.
nice parking area, right outside your room
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the
should have a different breakfast day it was all the same every day
was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the
tha accessibility, location, may need to extend the breakfast time though
it s nice and clean place. breakfast is very tasty.
Booking Options
Complimentary Parking, Kid Friendly, Avaialable Crib
check in, room service nunca respondio
room service was also on
they have a small but very complete fitness room
only parking
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare, Avaialable Crib
free breakfast: there were 2 early groups finishing off everything, kids and coaches
rooftop pool and the cleanliness, and as a real state investor, i loved their location location location
excelente staff and customer care. the breakfast has a lot of variety and delicios.
there s no shadow in the pool
late, room service until 1am, and easy free parking below
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
my kids enjoyed the couch and side tables of the room to play at
pet friendly and with secure parking
my kids enjoyed the couch and side tables of the room to play at
easy would be to work there because the rooms have a good sized desk with a comfortable chair and wifi
we ordered room service, just passable, particularly the not so good lasagna.
Booking Options
Kid Friendly, On-Site Childcare
room service was excellent. the layout of the room was amazing.
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
there was access to the gym facilities and the pool facilities
there was access to the gym facilities and the pool facilities
gym too old and tiny , not chance for early check in
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
i had my 2 kids and they where very sleepy needed a bed asap
wifi and parking are extra, and quite expensive with terrible speed, no self parking it takes over
wifi was weak
i had to go down to order and they still charged me for room service
spa is no longer functional
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was good the view of the volcano was excellent the room was clean and the bed was
the american breakfast was great
there is a pool next door where you can access, also there is a fitness center
complicado el estacionamiento y el valet parking
the games at the lobby and the breakfast was a nice
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
the free valete parking was a surprise
if you asked for towels for the pool, they took like 30 min to get
pool is a let down
wifi connection is good
picked this hotel also because of its pool
Booking Options
Swimming Pool, Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
the smell of the elevator. the room was very hot and the pool didn't look well.
gym was closed for maintenance, but for 2 days we were told it would open in a couple of hours
location ans the pool
wifi didn't reach the gym.
very nice staff, good location. clean rooms, comfortable beds. ok gym.
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
i had booked for 1 night to spend with my husband and 2 kids and stayed just the time to check in and leave (
pool is not heated
the pool was closed without mentioning anything and when we stayed two of the three lifts did not work
no breakfast, wifi doesn't work
have been cleaned a bit more and no plates or kitchen utensils available to go with the mini
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
location, cleanliness, free private parking and room's size.
-accommodated me on my early check in
the breakfast was good; the buffet was excellent
breakfast
breakfast is ok, but could be better.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
parking they would not be responsible for tha car during the night the car was parked in their
utensils at breakfast
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for
the hot breakfast food had ham or bacon on it
breakfast staff was very helpful and cheerful
good to have private parking lot
it was a good clean room. they had free laundry service.!
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than
the parking lot seemed very secure
easy access from highway. breakfast.
hear everything from the other rooms, so wasn t able to sleep properly, there s no room service so if you
i did not had breakfast!!!
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare, Avaialable Crib
booking for swimming room is mandatory, i did booking but when i was there it was full of kids
great location ! very good breakfast!
of the worst room service that i ever met in my life or the two time chicken soup came completely cold
great service, excellent breakfast, big comfortable bed
pool too small
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, Avaialable Crib
staff from kitchen / restaurant were amazing, they remembered my preferences for my everyday breakfast and
the gym is very well equipped and has everything you need to make a 2 hours exercise routine
new building, great restaurant and gym
also a pet friendly hotel
locked parking area and enough parking
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
breakfast is too expensive
the pool doesn't look very clean or clear...
breakfast would have been nice.
great breakfast and service
front desk staff, the restaurant (especially the woman who makes the omelettes is always great) , room service
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
liked the covered pool
the pool area was not clean and overcrowded
gym machines to old
great facilities that include a nice gym, pool, spa, restaurant, and more
pool and hydro pool are advertised as heated, but they were both very cold during our stay
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
and the swimming pool outside, they make warm which it very nice
gym needs to be renovated, some weights are missing, more mats and some equipment is very old
free wifi
hugo on the bar took excellent care of us
3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast buffet had a lot of great options, comfortable and clean beds.
breakfast was absolutely fantastic
breakfast price was a little too expensive
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
my biggest complaint was the included breakfast: bread and pastries were old, dry, moldy
great price and free breakfast is a plus
the breakfast
breakfast was good and plenty of choice and the coffee was available 24/7
wifi wasn t great, and location is bit far out
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
we where unlucky to have a family with 2 screaming kids arrive at 2:30 am
breakfast was included and the buffet had a variety of items
pool, gym, parking lot
the location was convenient and the breakfast options were good too.
wifi didn't work very well and the air conditioning went off a lot.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
buffet, more options for small kids apart from pancakes
- gym was out of order/service only had one machine - the tv did not have clear channels either
the gym is only one treadmill
the gym is small, everything was broken and it was too hot to work out
the wifi only worked 1 out of 4 days
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
we had an extra charge for kids breakfast
turned on and off every few minutes with a noise that made it hard to sleep (especially for my kids)
pet host sleeps outside at night in frozen like weather
safe parking, helpful and friendly staff. super comfy beds.
the free parking is nearby and quite big
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, On-Site Childcare, Avaialable Crib
but then again its not that a big of a deal as my kids loves swimming in every hotel we stayed, and compared
there s not a kids area
great buffet nice pool and playground for kids very good location
wifi speed
room, pool, breakfast.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast
the gym is really small and not good for more than 2 people at at time we were 4
we had to pay for the parking
was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they
very good continental breakfast, within close walking distance of several restaurants and a grocery store
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast could be better and more variety for kids like pan cakes or
the gym was perfect
the breakfast was amazing and th social..love the fact that they accept our service dogs..
social hour, kitchenette, laundry facility
the hotel allowed pets but the daily fee was 500 pesos
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
many kids banging on doors, the floor or the ceiling, screaming and running around
pool and breakfast is very good also the room is big
pool area was a little crowded
front desk the cleaning ladies the breakfast crew were very good and helpful
everything was pretty clean, the variety of the breakfast, the pool was warm and not so dirty.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
he reminded us if we need any room service, water or anything else to please let him know
great hotel - nice room / good breakfast / secure underground parking.
breakfast and cleanness
dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 7
room with the view of popocatepetl
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was so bad
the breakfast is functional and a plus
breakfast buffet style was great. always warm
food is very basic, just breakfast
breakfast and cofee and parking
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
i was close to pool and many kids playing some of that noise got in the room
pool was cold, the kids wanted to us it but cant because was very cold the reception staff wasn't the must
with kids playing in the tub tends to get on the floor
pool and gym were closed due covid.
that was no problem as my family and i waiting in the restaurant bar area and had chips and salsa
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
the receptionist was really nice and helpful and there is an area where kids can play next to the pool
beds are comfortable, there is a pool and kids area
and the cholula nearby, it's also not too far from the center city by walk they heat the swimming pool so you
parking available good bed and very clean
beds are comfortable, there is a pool and kids area
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child
breakfast- food and service fantastic
breakfast was very good
staff ,service, breakfast
breakfast was okay, but didn’t like that they said the 2 kids with me would cost 50 pesos extra each child
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
the little kids park and the open outdoor space.
location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the
neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and
it would suddenly spit water out, it was quite frightening for the kids
the pool water was freezing cold!