back at the hotel, the well-equipped fitness room further complemented my active lifestyle, ensuring i could maintain my workout routine

very close to shopping malls and good fitness club

staff is very supportive, and the rooms were super clean and every day we had room service

staff at reception and in the bar and restaurant were very friendly and helped with any requests we had

booked on the basis that there was a restaurant and as it turned out it was just a snack bar if you are driving madrid is impossible to get around unless you have done it before and know

the bar area was very comfortable

a mini bar in the room is advertised but there was nothing in it

moreover, there is the offer for late check out at 13:30, with only 10 euros charge

plus offered room service

did like everything there, from people who work at front , to people who work at desk and bar in short words i love

the bar closed too early ud83eudd23

restaurant and bar in hotel very convenient

the extra bed for kids is a bit hard to sleep on, other than that all is great

in junior suite but poor wifi and i have to open the door to get connection

wifi signal and internet access is very slow

with good coffee, snacks and an open bar available all afternoon/evening, a longer period for breakfast (included in the room price) with made-to-order warm dishes in addition to a buffet

beyond the room itself, there is a well-equipped gym, and swimming pool which helped me relax

was extremely unclear that use of the pool and gym would incur an addition charge, i have never heard of a hotel not including the cost of the use

wifi kept disconnecting sometimes and took a few tries to reconnect, but other than that the wifi

rather disappointed with room service

the internet connection was really fast, the wifi reception in the room was terrible

hotel has suites, which means a spacious room with a small kitchenette

location, great room with kitchen facilities, air conditioning and comfy bed

my kids loved the pool and the pool bar

great location. friendly staff, coffee shop, bar, restaurant. early check in.

paying so much for the stay in a below average room, they are charging 5 extra for hotel room service like ordering food

loved the breakfast and gym

excellent breakfast, a cute café/restaurant, comfortable, clean, and nicely decorated rooms, a lovely small

a few minor things: nice that free laundry service was offered, but many of the machines were broken

this place is a mazeud83dude04we killed 30 minutes just trying to find our poolud83dude04

gym was ideal for a workout and has everything you need

sher and dryer)

great location, young staff but very friendly, great sized room, decent gym and great breakfast

rude staff. no room service. no coffee or food after 10 am.

the bar area was also comfortable and all the staff were friendly and helpful

was unable to log in to wifi

breakfast good. very clean. great central location. staff very friendly and wifi very good.

wifi reception was not good kept dropping out accessibility via taxi was poor due to single lane

enjoyed my stay along, friendly staff, great breakfast and gorgeous rooftop bar with spectacular views

the gym was a little inadequate for a hotel of this size

beautiful roof top bar and the view!

wifi

only downsides we experienced during our stay were related to the gym and a few logistical details

the gym was a little small

gym was nice but small and was not free even for guests,which i found it strange for 5stars hotel

the gym was larger and better equipped, but its not really something we expect outside the us

hotel with great facilities (the spa is very enjoyable) - very central location - delicious breakfast buffet - helpful and friendly (+)room was excellent breakfast was superb location is second to none overall comfort was excellent cleanliness was (+)everything, great hotel, location, staff and breakfast was very delicious (+)good staff, great breakfast, clean hotel, large lobby, great location (+)the breakfast and the location (+)location and good breakfast and restaurant on 12th floor excellent friendly staff (+)breakfast was great and diverse (-)vegetables....pls add to breakfast. (+) breakfast was a well laid out buffet, well maintained, and with something for everyone

gym to small

very spacious,the pool,the gym.

great location, great breakfast and very friendly/helpful staff.

it's good for family with kids

room, breakfast, flexibility to give us a late check out, location

the breakfast is one of the best ive had in a hotel

rooftop bar was not open

room with an amazing terrace with view , location is great , inside the hotel there is nice bar and

speaks english, i ordered room service and the sandwiches were wet and we were still charged for them

the food can be improved, especially at the bar and restaurant

rooftop bar was superb

laundry service because of national spanish holiday - nowhere else in the world would a top

great breakfast

one night i had to beg for someone to prepare the sofa bed for the kids

going to be an option for us), and we were even provided slightly misleading information that room service was would not be available on the 31st dec, which proved to be incorrect, as it was

that the mattress of the sofa bed were quite thin, therefore on the hard side - it was ok for my kids, as they are still young - i am sure though that if we had mentioned something, they would

the hotel was a few minutes away from the centre. clean room and decent breakfast.

to improve breakfast by adding some american food like bacon and eggs

supermarket across street for all food needs and granier cafe also across street for tasty breakfast every morning

there were kids running and yelling in the hallway and on the stairs for hours

accessible, good service, spacious rooms, exceptional breakfast.

location was great! love the rooftop patio with pool and views of the opera house and palace.

the pool was too cold

have the trouble of a rooftop pool we were disappointed that it was already closed and also that you do not heat the pool to keep

we had a very pleasant stay at ocean drive. everything was just perfect. pool is very nice.

location, rooms are modern, mattress so comfy, great shower, staff super friendly, great roof top pool area, close to everything

the breakfast wasn't the greatest.

pool and terrace bar brilliant

location is great. and the sky bar has wonderful view of madrid.

breakfast is poor.

gym was a temptingly good standard and air conditioned

kitchenette was very basic and could have done with a bit more equipment given the size of the

the room was spacious nice and comfortable bed, kitchen with amenities,

kitchen, table & bathroom were very clean

maybe it could have another in the kitchen or in bedrooms

wonderful and comfortable room with ac, interiors, fully equipped kitchen. good location

bar was only open in the morning which was disappointing

it has a charming reception and bar area

i were to be picky, the bar had a good selection of spirits but little else

the staff were excellent and the bar area nice with complimentary water and fruit.

there was no towel bar to dry wet towel - no hangers for pants (they would fall off the type of hangers provided) - no

the gym is very decent and played great tracks

staff was super friendly and helpful. they accommodated the needs of my kids.

during our stay, the spa was not yet ready, but i can't wait to stay here again during my next visit to madrid to check

nothing other than shame the spa hasn’t been finished yet

at night is very dark they should add a sign with lights or something and the lobby, elevator and gym are old, the rooms are nicer and don’t match the

did not eat at the hotel as breakfast was very expensive for what it is, and sadly the spa had not been built yet which was my only real let down

hopefully next time we get to use the spa facilities