wifi was really bad

the breakfast expensive

was average especially breakfast

had no room service at new year evening

granddaughter to help her move into her dorm at northwestern, bobbi went above and beyond to shuttle us close to her dorm on move in day

the restaurant is good, though i wish i had had time to investigate other services like the bar and the pool

of drinks in the bar seemed a little high

gym decent weights and cardio and a bonus peloton bike

so clean! exceptional staff. great pool and hot tub area.

great desk and bar staff!

great kitchen, balcony and location. lovely breakfast place next door

we were offered early check in as well

the guest house was quiet and they had a wonderful kids menu which allowed us to get a pack and play, a play mat and baby bath

mine included two bedrooms and a full kitchen

amazing with a fireplace, balcony, full kitchen

there wasn't a pool, but there was a hot tub!

love the free breakfast and the gym and hot tub is a nice bonus

area to eat breakfast inside if the weather isn't nice

don't list a pool in your amenities when it is a hot tub.

the lady who runs the breakfast station is wonderful

special thanks to judy at the front desk, angelica in the kitchen, and nicole in the bar for a very welcoming and warm reception

breakfast delivered to the room would have been nice

you get views of the city and the breakfast was a nice touch

rooftop bar lovely staff good breakfast amazing room

my key did not work for gym. so had to ask reception to open it for me every single time.

loved the games room and the gym

we would have liked to have a laundry detergent provided too as there was a washer/dryer in the unit

the view the kitchen area smart tv

hopefully next time i get a chance to visit the pool area

even though we couldn’t use the amenities, it was very understood while i was booking and the kitchen was super sexy lol and the bathtub was super big for my daughter and we shared multiple

very comfortable, excellent staff, well located, good gym.

is incredible, the rooms are well designed especially the bathroom and wardrobe space, excellent gym facilities and great hygiene

gym & rooftop bar were great

the pool was lovely and offered great views of the city

the pool but the pool closes at 6:00 for kids

gym was very well equipped

imming pool, sauna, etc

they provided prompt room service and greeted us every time we entered and left the hotel

they gave us great ideas about where to eat with kids and good activities for families visiting the city for the first time

and polite spa facilities and staff were excellent room spacious bathroom nice great with kids loved having fridge and

bar chairs and sofas in waiting area extremely uncomfortable

room service, bar service and concierge didn't meet a four seasons hotel standards

the spa facility which is open to those staying at the hotel wonderful

rooms and pool, great staff and beautiful views - would definitely stay at this location again

pool was amazing and kids allowed use all day

good view from pool. great location. awesome to have a living room separate from the bedroom.

pool was not open yet from renovations

elevators are fast and the late check out at noon was great as we were able to rest after breakfast

location, views, cleanliness, comfort, gym

early check in and late check out was wounderful as my 3 month old grandson was with us

, on renovations until june end, spa had no body to service, and in door swimming pool super small, restaurant not a good one

e chicago half marathon), at 4:50am and the cleaning ladies

one would pick up the phone for room service

you could get room service but i like to have a drink i

the location and the gym

room is fullu equiped, clean, staff, kids friendly

dining excellent and great bar for nightcap

excellent chinese restaurant excellent room service fabulous spa and gym wonderful luxurious room, very comfortable

swimming pool closes too early .

the bar/lounge, there seem to be a few good looking women who are there solo who were making eye

the breakfast was nice as well

the breakfast was delicious and different each day

kitchenette

room was very well-appointed with a kitchenette complete with dishwasher, refrigerator and freezer

the small kitchen was impressively well-equipped, which was especially helpful as we were traveling with a

it would have been nice to have room service

room was very clean, gym was awesome, and enjoyed the bar - nice to wind down after a long day.

the pool was very cold in the morning. otherwise no complaints.

due to covid they aren't doing room service but you can request as we did and it was perfect

no room service

main concerns: 1- the hotel description claims the hotel has parking with ev charging

staff was great. they let me have a late check out.

bar area

not have room service to provide fresh towels or take out trash

door to room did not lock properly; wifi was horrible

no late night food available. overpriced restaurant and room service

were small, i ordered breakfast from room service, they brought it in a to go bag

room service

robot room service and pool room

the room, beatrix. the staff. the gym

pool was small and there were way too many kids in the pool when my son wanted to go swimming

room service menu was confusing

there's also a restaurant in the hotel that you can order room service or just dine in

location, extremely friendly and helpful staff that went above and beyond for my kids, and excellent price

the pace of room service. it took a while to get my coffee kuerig cups.

room service

location is everything! the gym is one of the best i ve seen in a hotel.

it was really disturbing because we had our kids and they were exactly where our room was

were a group of 8 people (5 adults and 3 kids)

we 4 adults got roomed next too a couple with kids where the kids ran up and down the hallway all night and the couple argued

our free wifi did not work

it was pretty good for a group of 3 however the laundry was pretty expensive at 6 bucks for both washer and dryer

didn t change out the sheets, a load of laundry was $6

i had almost $5 worth of quarters to do laundry and it was

and spacious room, super friendly staff, nice breakfast and bar in the hotel, perfect location to explore

staff were excellent. breakfast and gym were also very good.

best of all were the breakfast team

the front desk staff was nice and the breakfast staff was very friendly

location ,staff,breakfast,price

we were allowed to check in early and have their breakfast

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

to become a true luxury property 1) maid bothering us at 9 am on a holiday weekend 2) room service attendant bothering us to come get the tray/cart ~2 hours after breakfast

room, no do not disturb signs for door, we created our own, in order not to be woken up by room service

also enjoyed use of their bikes, gym, bar and service by entire staff and concierge was outstanding

the ambiance at the bar and outside area we love

too many kids. a bit dull

spacious rooms, and the pool and gym are fantastic

movie night was a huge hit for my kids

dining options were limited, and room service was unavailable.

talked about the breakfast bar but was never told it was 25$ a person until i was handed the bill