i like the free parking and the rooms were nice.

location, free parking, attached casino, free coffee

free safe parking

we didn't have breakfast

room with a view. nice gym.

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

there is no shared kitchen

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

very nice hotel. everything was awesome. great gym, nice pool and staff were very helpful

the customer service was great. we loved the room, pool, gym and continental breakfast.

the continental breakfast are great

we stayed in the room with two queen size beds which had a nice kitchen and a big sized fridge

is good but the amenities are not enough for big crowds as there's only 1 spa and a pool

i loved the number of ev chargers.

room size, facilities, spa, hot tube, gym, casino

also, for the duration of covid, room service is similar to getting ubereats as it comes in disposable

gym, location, room view. concierge excellent.

a fee for parking & wifi the water pressure was very low on the taps and shower

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

excellent room service breakfast

was fine but the breakfast

free breakfast offered was for in room dining

breakfast room service is normally just fine but not in douglas

very comfortable bed. the quality of the food in restaurant adjacent/room service was excellent.

spa is very, very hot

the room service food from downstairs was just ok.

loved the late check out time also

i like we were able to book certain time slots for the gym, hot tub and sauna

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not checked

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

also we really appreciated the early check in

too noisy crowded bar

some more food options for room service would ve been nice!

early check in, clean

great downtown location, clean spacious rooms. great gym available on 4th floor

that the room service came to the room with plastic plates and forks.

great location, wish the bar would have been open a little later but the staff were great.

we needed one and called the room service , they brought a very thin blanket

the springs were huge and made the bed awful for our kids to sleep on

the gym is well equipped, and we appreciated the outdoor pool and spa

receptionists were helpful room service was fast and

the quaint building, our room, the facilities and the bar attached to the hotel door, where the staff were so friendly

the bar & restaurant next door was a really good atmosphere and great food, and hotel guests get a 15%

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

some other great amenities included free on-site laundry (this is rare for a hotel

enjoy their adjacent pub with excellent atmosphere, quality beers, and good bar food-especially liked the ‘fish and chips’

a night parking and $44 a person breakfast

breakfast buffet was awesome. location to our cruse was great. rooms were great

my kids love the pool

breakfast choices on the buffet were a little limited, but overall ok.

pool and hot tub was a great place to spend a few hours in the early evening (minus a few noisy kids)

having secure wifi in a hotel is brilliant for a business

free wifi

they have own bar & grilled next door which does not need to step out of the hotel

limited room service options - ok for normal eaters but only pad thai suitable for gluten/dairy free

larger breakfast!

room service food was so delicious! staff are friendly and accommodating.

off the pool, but we couldn't re-enter and would have to parade thru the restaurant patio, the gym and then across the entire 5th floor to get to our room

wonderful accommodation with self equipped kitchen . very comfortable

nice sitting area to relax and fully equipped kitchen if you want to cook up something after a visit to granville island

the outdoor hot tub/pool and great 24 hr gym

location, food, outdoor pool, fabulous room with a view.

hotel has a great gym and pool and a beautiful view of the harbor

the concierge was very helping with organizing our bags to be held while we used the gym area to shower

good location. late check out

only had drinks at the bar nice friendly efficient staff

on and off; bedroom door in suite got stuck repeatedly (took some serious muscle to open it - the kids were completely trapped a couple times); and lastly, the tv would randomly turn itself on

room is spacious and comfortable, we had a city view 1 bedroom suite with 2 adults and 2 kids

no room service

spacious suite, extra comfortable very large bed, clean facilities and loved using the pool and gym

small piece of information we didn t realise ahead of our booking is that use of pool is not permitted for under 6 s, we wanted use of a pool as such would have booked else

love the new ev charger’s for

they even had ev charging stations we could use

ev charger for

after burning calories in the gym, eating sweet pastries is not ideal

really nice touches like high-end toiletries and fresh milk in the mini-fridge (either for kids or making coffee with their nespresso machine)

we ate in the hotel bar and the food was really lovely

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street level for drinks and dinner twice

clean, tidy, comfortable good service - excellent cocktails and food in roof top bar restaurant

room service and house keeping needs improvement. front desk did nor respond to calls.

the bar and restaurant area was great for a night bite and drink

we had the opportunity to dine in dining hall for breakfast and it was excellent value and a wide variety of food to

nice and value for money breakfast and dinner at university dinning hall/restaurant.

breakfast option was great: affordable with a nice selection

next to the dining hall - a 24 hour buffet facility open to the public for a very good price $5 breakfast etc

wifi was good

droid) and kept disconnecting

no room service

th

as far as my room , no exhaust in the bathroom and grab bar was to low for shower s.

room service was great, food was delicious

od, live music, pool,

too many kids/families. tablet in room didn't work for all the funtions.

children-literally a 1:4 adult to child ratio-doing cannonballs, shrieking and running around, as kids do

i enjoyed the views from room love the vibe at the lobby bar area

the breakfast was delicious, and happy hour in the bar was great

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

the room service is fantastic and the lounge is a perfect way to finish the day

help with luggage, location, fridge, getting taxis, bar and service

clean, perfect location, comfortable, cosy, friendly helpful staff from the front desk to the bar to the housekeeping to the concierge to the waitress

also the spa was non-operational and would have been good to have on the colder nights

nice little gym as well

are traveling with kids and you choose a hotel because it has pool and then they tell you that the heating is broken

that the property does not have swing pool and gym

were made aware of the pool closure beforehand and a treasure hunt was set up for the kids to in part make up for it

food both at the mosaic grille & at the bar & the convenience of the starbucks

come with our young kids and the room beside played music till 3:30am and we're very loud we called to get the music

worked well for 2 adults and 2 kids

amazing staff - friendly and accommodating surprisingly warm outdoor pool nice room, great view

gym and outdoor swimming pool are very nice

free wifi,location,staff.

elevator was very slow and the wifi took a while to connect

issues with the pumping and electrical problem, gym wasn't open on time like suppose to be, and the elevator was very inconvenience

swimming pool stayed 4 nights paid high rates they declined late check out despite room being availabke trying to rush us out and charged 25 cad for late check

the new gym was great

6 ev charging stations

perfect location, great family hotel, ev charging,

the gym was not your average hotel gym, lots of different kit

oister bar was also good

that said, my kids absolutely loved it and and we had a lot of fun there

excellent location and friendly staff. car valets were very good at getting our ev charged up!

the spa on sight

the room space can be bigger for a family with two kids.

there was also a very unpleasant moldy / wet dirty laundry smell coming from the rubber anti-slip bathmat in the bathroom

clean rooms. staff was helpful in allowing early check in for one of the two rooms we booked.

just a personal preference, i found the wellness centre has more of a gym setting than wellness setting

wifi sucked

wifi was good, pool and gym were great

swimming pool and hot tub were great

surprise in her room: a dish of chocolate covered strawberries and 2 glasses with a note to call room service for a free bottle of wine

no pool or spa to speak of

i thought the gym was way below standards.

the bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks

was spot on, great room & facilities, staff superb & very willing, restaurant & bar fabulous

great bar / restaurant

free wifi was good, club lounge was also great value for money

most kids don’t like all the seeds on and around the slices of bread

the only downside is that the pool and fitness area is a long way from my tower

of room, wifi was poor

very friendly staff and accommodating early check in for medical reasons

we have not used either the gym nor the parking

very clean bedrooms and 2 bathrooms, a sitting and dining room complete with a desk and seperate kitchen and a wide screen tv with all the usual cable channels available

well stocked with large fridge - good to have after a big day sightseeing good gym and the laundry (paid for with a card you buy in laundry) was great to have when you’re travelling

kitchen, grocery store across the street, friendly and helpful staff, fitness room, large laundry

central location, large rooms with lounge and kitchen, good views, helpful and efficient staff, very clean, comfortable beds

beautiful room service breakfast and awesome

well travelled, and have been travelling all over canada with my hubby and kids

loved the amazing city views and also the spa bath

wifi kept disconnecting and i would have to reconnect

great room service with turn down etc

big rooms with kitchenette. generous included breakfast plus friendly staff.

blackout curtains helped us catch up on much-needed z's and the pool helped us work off the free breakfast

the pool/hot tub could use a refresh

is strike going on ,i had booked the hotel for 4 nights,no breakfast , no room service nobody changed the bed sheets, towels

i used the laundry facilities and they were also very nice

early check in & 12:00 checkout

in downtown, walking and quick driving distance to many places; room was good size; gym and jacuzzi available; breakfast was

good breakfast nice size rooms and we loved the rooftop bar also the availability of the hotel shuttle

there is a free shuttle to the cruise terminal and stanley park which is very useful

2) no room service facility though it was specified as available during

husband and i loved the location, how clean our room is, the pool and gym were updated and very clean

flew in for a hockey game after a holiday and location was great was able to get an early check in and bed was very

the most impressive thing was the staff being so accommodating re an early check in and late check out

nearest subway stop is at least 4 blocks away - wish it was closer b/c with luggage and kids it's still a challenge

the spa was closed for maintenance during the only time we were able to use it

fabulous location next to the beach! ev chargers in the parking garage.

it was very nice having access to an ev charger on site

location, character, opening windows, ev chargers

room service was very efficient

if i had to say anything, the room service portions were small...

the gym looked good however i wasn't there long enough to try it out unfortunately

great having a guest laundry facility

love the daily breakfast, the gym and the available laundry machines

the breakfast which was included was the best!

quiet, good temperature control in the room, on-time courtesy bus to the airport, friendly staff, gymnasium on site

position right on the river, comfortable bed and good quality linen, a well equipped gym with free weights, sauna and spa, and a 24 hour ice machine

the gym- a huge must for me was perfect

next morning we ordered room service breakfast and after waiting patiently for about one and half hours we tried to call to

to the bars of the quay, bar customers chat in the street until midnight , a bit noisy , once in a while

not clean rooms and did not advise in advance of this or the closure of the pool

room service was perfect

if you have kids this hotel is awesome for them

i love that it has everything you could want for adults and kids, it's clean and easy

the pool is great for kids.

tjesesk chair needs some tlc we couldn't order room service

bonus points: there are 2 ev charging stations in the garage free to guests

i love the free ev charging so i almost always choose this location.

surprised it did not include free breakfast that was previously mentioned

i planned to do laundry but washer/ dryer was out of service then internet was not working as expected

they saw i had two kids with me and they ignored and couldn t help