beds were comfortable and tv and wifi were ok in the room

wifi wasn t working until we told them

wifi fast; lovely water machines on each floor; very clean, modern and spacious rooms with smart tv

room service breakfast basket is excellent for family

the wifi was a bit slow at night.

room was comfortable and clean with great wifi and in a wonderful location

wifi is working good

breakfast wasn t that great in terms of choices n taste , just functional

the breakfast was good too though

the location, staff are fantastic, free bikes for its guest and a fantastic buffet breakfast.

wifi was so slow as to be useless

not suitable for family with kids

good wifi, comfortable bed

our kids enjoy the room and bathtubs

it's great, but i felt that a bar could be placed for elderly to enjoy a soak too

facilities closes too early. everything closes by 9 to 9:30 pm. including the gym..

free parkingwas very appreciated, as wehad a rental car & parking around sun moon lake is impossible to

there is a parking garage on site

free parking, comfy rooms, great location, great value.

stayed at this hotel with our 2 kids and the experience was great

excellent service, with pool & table tennis with free cycling.

great location, complimentary bike, free parking, friendly and helpful staff.

free shuttle buses to market/pier hourly

friendly stuff, excellent room service, good position and view

om the western perspective) - very close to the main pier/lake all-around boat tours - parking/off loading

breakfast is included, served mainly porridge and bread, the spread of side dishes to go with

room size is more than good for us, 2 adults 2 young kids

is step in the deluxe lake view room not very safe for small kids

location: superb and parking is available for free, great view from the balcony

the hotel features a swimming pool, children's playroom, and an all-you-can-eat breakfast

wifi has problem, room not clean enough as well

swimming pool and sauna to relax in here

gym had no bench

came by car and could find a parking spot in front of the hotel right away

breakfast is ok, nothing special

is a very nice resort hotel, the breakfast is delicious and the service attitude is also very good

great location, close to cable cars to the amusement park. beautiful g kids play area.

location is great for walking around and sightseeing, plus the hotel has good parking

our kids loved the play facility in the basement and the location was smack a tv the center of the

we love the room with the view of the lake, big comfortable double bed, yummy breakfast

there is an arranged parking lot adjacent to the hotel for guests'

good breakfast

good parking just outside the hotel

the room was comfortable and clean, there was free parking right by the hotel and the view during breakfast as

pleasant, clean and comfortable. good breakfast

they have their own parking area as well

nice modern rooms, convenient parking

we had a car rented and they have a free parking available

killed a big mosquito in the toilet. poor wifi for my floor cannot connect at all.

wifi worked well

the hotel parking area is a few steps aways from the hotel

good size of a room with nice balcony, friendly staff, drinking water for guests, good wifi

the parking lot - this is one of the reasons we booked the hotel, the parking lot is 7 min walk away

free parking space in front of the hotel

the spa facility - free onsen and sauna or even onsen in room are just perfect, the facility and

spacious room for 2 adults and 2 kids. awesome bathroom.

lack of conditioner in the spa area on the 5th floor.

very nice to travel with orders and kids

hot spa is the best

breakfast did not go as expected, but it s clean.

there is a great playing area for kids on floor b1 with slides, ball pool and lego.

breakfast room was located near the kitchen, a bit noisy on the early morning

comfortable room. breakfast was good.

clean and comfy room plus the bar is nice

it was very clean, dry, had lots of parking and was great value

very clean and new looking hotel. parking garage in basement of the hotel.

big bed suitable for couples with young kid. room is huge, convenient parking

parking is very convenient

there is also a do it yourself coin laundry shop in front

breakfast didnt have a lot of fruit or fresh juice but good selection otherwise

staff , hotel's van for your convinience as well , comprehensive breakfast ,central

except parking was a bit dark, everything was very good to excellent

big room ,clean ,breakfast not bad.have swimming pool ,ktv and place for disco.

cleanliness/staff/rooms/breakfast was great

free coffee, friendly staff and free parking.

free parking and good location

clean, spacious, good breakfast & parking. highly recommend

2nd parking lot location need to ask the staff for clear direction.