was no gym or pool, which was disappointing

hotel also has gym facilities but a bit disappointed that there is no laundry facilities here

free parking is often a rarity in such scenic locations, but sun moon lake hotel exceeded expectations

room service was really bad

needs to be enclosed at breakfast, never seen it left to go stale like that which includes all the hotels we

there is a parking garage on site

free parking, comfy rooms, great location, great value.

the room rate and wifi

quick break for a coffee and the battery died :-( also, i have been told on reception there is no laundry service

parking, breakfast, spa that's all i need at a sun moon lake hotel and im happy!

we had many choices for breakfast

the service was fantastic and the breakfast was amazing

wifi is working good

room service breakfast basket is excellent for family

room was comfortable and clean with great wifi and in a wonderful location

the wifi was a bit slow at night.

wifi fast; lovely water machines on each floor; very clean, modern and spacious rooms with smart tv

location, helpful staff especially tony, clean room, nice shower, good spread of breakfast

restaurant does not have wifi available

the hotel also had a delicious breakfast - lots of options and good food for a hotel

the location, staff are fantastic, free bikes for its guest and a fantastic buffet breakfast.

not suitable for family with kids

beds were comfortable and tv and wifi were ok in the room

wifi wasn t working until we told them

very clean and new looking hotel. parking garage in basement of the hotel.

tea on arrival and very helpful staff and parking

room at h& l l was comfortable, the breakfast bar had delicious offerings

photo is the view for breakfast and the place we have dinner after bought those food at food

good parking just outside the hotel

good breakfast

easy check-in with nice staff, great location with many food options, tasty breakfast included and the balcony

luckily my kids brought their own nintendo

location , room size , breakfast

experience ever - cute rooftop area for your breakfast, balcony views are amazing, directly infront of the sun

parking lot is 5 minutes walking distance which may be difficult for multiple carry-ons

we had a car rented and they have a free parking available

parking right next to the hotel

very nice room, breakfast is okay. definitely recommend this place

room was spacious and clean and breakfast was good. parking lot right next to the hotel.

delicious breakfast

rooms are clean and hotel has a small playground for kids in the hotel

breakfast is good and location is very near the ferry pier

staff, the room is clean with good facilities, they have a nice parking space just beside the building, the

also would like to give 5 stars as they have a basement huge playroom for kids to play

very good breakfast with nice view.

amenities are abundant, ranging from sauna to swimming pool

great view lots choice of buffet breakfast.

the bed and the spa ! breakfast is ok.

nice room, comes with free parking for those who stay there, got a nice bath tub

the gym is not so well equipped though

breakfast

breakfast room was located near the kitchen, a bit noisy on the early morning

good breakfast

our kids were also treated with treats and there was a whole floor of entertainment for them ud83dude4f

fortunately there was a sports bar on the hotel basement where they served fried rice and fried noodles

parking is offsite but not too far away (3-5mins walk), the design of the room is quite different

the parking is a bit far, but nothing too bad.

they also have free parking

the hotel parking area is a few steps aways from the hotel

parking is a little far (10 mins walk), but the instructions are clear

pool was below average

each room has a hot spring that was enjoyable and my kids loved the play area (which was super clean, spacious

hot spa is the best

we enjoyed our time at the heated swimming pool

lack of conditioner in the spa area on the 5th floor.

it was very clean, dry, had lots of parking and was great value

big bed suitable for couples with young kid. room is huge, convenient parking

parking is very convenient

so nice to know hotel pet friendly hotel

very friendly staff and decent breakfast.

close to the weekend night market, good price with breakfast included

free parking and good location

cleanliness/staff/rooms/breakfast was great

they have a gym with many treadmills and cycling machines but no free weights

room wasn t as clean as can be, parking rather far away

large breakfast buffet, with salad for breakfast was great as well

the facilities is including the gym and pool

the swimming pool