liked to whole lay out of the room, the mini kitchen, the living room space with the balcony and the king size bed with the on suite washroom

bed is very comfortable, the kitchen is sufficient, bathroom is okay

kitchen has all you need to make your own meal

quiet, personnel very helpful and available 24/7, loved walking/running the trails, laundry facility available, ubc pool 5 min

expensive. damp air from laundry room.

rooms with accessible facilities (laundry, shop etc)

the location was great. beds were comfy. liked having a whole kitchen.

and if you needed to do laundry, it was available as well

modern, clean and full kitchen.

there was a laundry conveniently located on the main floor

facilities and the gym are defined lacking

our request for early check in was accommodated. excellent location.

very helpful cleaniness just on english bay gave early check in kept luggage f9r storage guidance for siteseeing mr jacobnidhan at fro tdesk was

noisy guests some of which, seemed to be permanently staying there with kids and even a

my kids loved playing by the beach before we end our day

it has a coin op laundry on site which was handy

also for check out i had an early flight and i asked one staff member what to do and they said someone is there 247 and then

coin operated laundry ud83euddfa is available

fairly big room, fairly comfortable bed, full kitchen, walk in for your clothes, a second away from the beach

a few more utensils in the kitchen would be great

and pleasant surprise there is a heated pool on site

bed was a little soft, wifi kept dropping off, noise from the street in the middle of the night.

hotel is suites which gives you the freedom to shop for groceries and whip something up in the kitchen

view from my room was amazing and it s got everything you need plus more a gym and pool although shut atm the staff are very friendly and only wished i could of stayed

the rooms were nice and the pool was great

had a standard gym for hotel such as this, very small but equipment was well maintained

no pool

loved the location, convenience, and accommodating staff

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

excellent customer service. great breakfast. 24/7 gym.

kitchen, living room and dining

we had to leave to early for breakfast but other travel companions said it was very good

the pool/hot tub could use a refresh

would be good to have family rooms for travelling with kids

location, kitchenette

opened cereal bar boxes in drawers with nothing in them

convenient location. great gym. super friendly and helpful staff

distance to downtown, near many bus stops and water taxi, gym is perfect and u will not get hungry bec theres a 711 right across the

noisy bar across the road open till 2am on weekends.

mini bar fridge was very loud.

requested early check in but wasn’t able to check in until after normal check in time

large room, quiet, bright. guest laundry was clean with fairly new machines,

breakfast, bathroom tub and sink were not the cleanest, beds were fine, some guest had laundry clunking in dryer at 6:35 in the morning, a little early perhaps

from the bar was heard in our 2nd floor room

free wifi, was quiet, cheap drinks at the bar next door.

comfy beds. lovely staff. great eggs benedict for breakfast.

pool / hot tub area was very busy and noisy, with a lot of kids

very friendly, hotel very nice, the gym nice and i looked at the pool but we didn't have time to go in

i also didn't like that there were no laundry facilities

the complementary breakfast and dinner was yummy and filling

clean, excellent location, friendly efficient staff, good extra amenities like laundry room

an extra bar of soap in the bathroom would have been nice.

the don t even bother to check the pool & gym

the hotel has a fully equipped gym as well as a pool too

had gym, pool & laundry

place, we did a leisure walk to stanley park, wharf and canada place from there with our young kids

helpful, friendly staff got us in got us in for early check in at 9

position geographic friendly staff early check in clean

lots of drunk kids staying there

noisy guests. the room upstairs had noisy kids that were running around hallways all night!

early check in free parking friendly staff amazing location for the money

staff was pleasant they were able to get us an early check in

the staff was very accommodating for early check in - i was exhausted and my partner still at work - they checked me in without question

asked for late check out ( happy to pay) but told fully booked

location -least expensive laundry facilities - sauna

small fridge in room & wifi were good. having an umbrella in room.

the kitchen prepared our packed breakfast on our last day as we had to leave for the airport early in

their location but i did not have breakfast with them so i cannot comment on that but wifi is

one would think breakfast would be included we never had any food there so i can't commit on the kitchen

pool was great for older kids, there is not a real

our cruise and the staff were helpful with all our luggage and getting us an early check in and late check out on our flight day

ordered room service as we had our dog and didnt want to keep him in the car

the kids did not feel safe going out in the evening

amazing we were up on the 10th floor been lower previously but both times views were awesome my kids went nuts they

great to get a hotel room to accommodate 2 adults and 3 kids

the most impressive thing was the staff being so accommodating re an early check in and late check out

pool, steam room, jacuzzi and gym to ourselves almost every day - all clean and well kept

kids and i loved the views, the balcony, the windows (and blackout shades

the kids really enjoyed swimming after fun days exploring

big rooms, and comfy beds. spotlessly clean. pool, spa and sauna an added bonus. great location

some fromt desk are not very welcoming but overall would stay here again esp w kids

i love the hotel spa and gym, in the morning we went to the pool for a swim and had a nice breakfast

room for families with a separate bedroom and fold out couch in the lounge for the kids

the kitchenette was nice. the staff was very friendly and helpful. the kids loved the pool.

that said, my kids absolutely loved it and and we had a lot of fun there

loved our rooms view, pool was warm and outside area was perfect with a turf area for kids to run around

there was a lot of noise outside room around 3am/4am with the room service picking up stuff i'm

the weather was fantastic so the pool area, lounges and red chairs - with a pool bar really made me feel like i was somewhere tropical

engineering staff getting earring from sauna floor boards the heated outdoor pool

the spa, pool, and gym are a plus

funky room design, great location, bar downstairs very nice. loved the free drink voucher

bar attached to the hotel didn't open until 4pm which was a shame

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

how close it was and had a bar near by

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

the room service was fast and pleasant

the speakeasy bar downstairs

no room service

we also used the laundry service which was incredibly efficient and loved that they left it hung up and wrapped in

gym was great and wish we'd had more time to use the pool

however, it was disappointing that the card for laundry cost $10 and then another minimum $10 payment to be able to top it up and use it on the

onsite laundry, great location - handy to restaurants and a great little supermarket opposite where we

clean, excellent location, lovely large rooms, laundry service, friendly helpful staff

we literally had a small apartment…bed/bath, kitchen, dining, living room

lifts take forever to arrive. gym way to hot

peloton bike specialised weight equipment in gym not able to use

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

the dining and bar were phenomenal with a classic vibe, nice layout and decor, excellent staff and menu

great atmosphere in the bar for evening drinks

and really nice staff; and that goes for everyone; concierge, front desk, restaurant, room service

we did the couples massage at the xylia spa in the hotel and have never felt more pampered

location was excellent. it was very clean. good restaurants. nice pool and gym.

wifi really wasn't up to current standards.

we were blown away with the food, spa/pool, night club, and location

5 point deduction is that the gym does not have many weight lifting equipment

entry, room service ,telephone reception

views, spa and pool

free wifi

t over the top). very attentive staff the gym

we enjoyed the gym, our suite was lovely and we found the staff to be exceptional

great bar / restaurant

be nice if the restaurant hours could be extended a bit more especially for guests who may desire room service for their meals outside regular hours

great gym

the bar on ground floor of hotel was also amazing with incredibly lovely staff and amazing drinks

a couple more options on the room service menu.

we also had drinks in the on site sports bar which was

great little wine bar for meeting up with our local friends before a night out

a long fligbt there was a sport bar to relax and grab a bite to eat

the coffee shop and bar and the restaurant all offered great food and

flexibility for late check out

that i got charged for a breakfast i didn't get

the gym and pool were free to

stay - clean room - the pool and gym were closed and we were not told before we booked, so that was disappointing - the online

close to downtown and easy access by train. has gym.

the gym with wi-fi and the free coffee at lobby

and bar poor and out of keeping with the rest of the hotel

lovely room , friendly staff , great gym and pool.

we were there the pool had lots of kids which made it less attractive for us

internet additional cost. gym was undergoing renovation.

the bathrooms in the gym locker rooms and some areas down the room corridors

hotel has incredible amenities, including a sauna, pool, gym and hot tub

bar fridge in room

great room - nice outside pool on 4th floor.

rooms, beds, bathroom, air handling, security, food and bar services, location.

hotel has incredible amenities, including a sauna, pool, gym and hot tub

the spa on sight

was uncomfortably hot at night - a/c did not work super well sketchy wifi, could not support zoom calls needed for work

absolutely everyone from the funny italian man that monitors the swimming pool, to cleaning staff to management and the front office

room service was too expensive for what was received.

the bar in the hotel had the most charming bartender and the staff was accommodating and helpful in all

did not like an open bar of soap sitting on a dirty soap dish when we got our room which was a paid upgrade

spa not working

was a bit small and even at 10:30 pm the kids in there were loud

accommodating, friendly and professional); the rooms are comfy, great setup for work in the room; wifi worked great for international zoom and presentation

very friendly staff! laundry service 7 days a week.

the pool, spa and gym were lovely and well fitted out

nd of chilly in the winter though) and the rooms are separated from main living area which

had a beautiful view and comfy bed. plus we enjoyed the pool a d gym

and it would be nice also to have like a play area for kids to make it more family oriented

bar staff were great

were very disappointed that the hot tub was out of order as hot tub and room service were requirements for our hotel choice

in-room wifi was incredibly slow until i called up and inquired about it

room service .extremely slow response to our request. slow lift service.

gym is a bit small.

charging for wifi is ridiculous

need better gym equipment. would be nicebif it was more private...

had a lovely indoor pool & spa area which we unfortunately didn't make use of

shower, great value for money, we chose this because of kitchenette and plenty of space and guest laundry

was wonderfully accommodating for an early check in

big room, full kitchen

it even has a bar next door, and is a short walk from granville

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

also, there is free coffee every morning and free laundry

guest laundry can be used only from 8am to 10pm, which are business hours.

it also has a laundry room for guests which is pretty convenient

the pool temperature at a lovely body temperature so we’re not freezing while playing with the kids in the pool

sauna, gym, and hot tub were just perfect

good cost performance. location, okay. early check in after a long flight was super.

wasn't able to get an early check in to take a call so had to make it from my car.

was so welcoming and accommodating, from the early check in request, to front desk and even the bellman getting our elevator

arrival late had some trouble rousing the night desk staff but the folks in the bar next door helped

breakfast included. wifi. staff.

inclusive breakfast served every morning was lovely and we enjoyed our trip to the sports bar also

the complimentary full breakfast was great; enjoyed the quality food and service in a lovely dining room

location. staff, breakfast

quibble is the the hotel bar is a public bar with a doorman & a dress code

went to honey salt for lunch and breakfast, and tried the viktor restaurant one evening for dinner

have been nice to have a small bar bridge rather than the bulky blue container

small rooms, poor service

free breakfast offered was for in room dining

my kids enjoyed the breakfast ud83dude0b

a good location for a walk especially at night and affordable the staff especially leah in the kitchen staff and the guy who help us to store the luggage his so nice l forgot his name but

liked the size and space of king suite as had a large bedroom and a separate kitchen diner with pull out full double bed - perfect for 3 adults and no overcrowding

the kitchen and the housekeeping staff were very courteous and pleasant

the sauna has been out of service for ages and there is no pool

also loved the pool as well as the huge gym

too many kids/families. tablet in room didn't work for all the funtions.

lots of kids to meet and play with other kids

location, lounge and pool. walking for restaurant and shopping

corner suite fairmont gold, absolutely gorgeous room, dramatic views of the bay, downtown and the pool , a lot of room in this luxury suite for a family of 4

gym and kitchen facilities are great

we were allowed in earlier and also had a late check out, which was very nice and helpful

gym was inadequate.

easy and early check in. location. cleanliness and friendly staff

they were also able to accommodate our very early check in

great sports bar with great staff, front desk staff was amazing

pool a little warmer would be nice

no vending machines for snacks and the wifi wasn t the best

waits and overcrowded elevators with college kids partying all day and night

the kids had a good time in the pool

early check in was great, breakfast was ok as well

martina was exceptional and accommodated our early check in request

area has quite a lot of homeless people around, and this makes walking in the street with little kids an unpleasant experience

walls, was very loud in other rooms/in the hallways - kids running and yelling, someone playing the same song on guitar 50 times in a row at 8am

thing - there was long dark hair all over one of the towels - like it had been in the laundry but then not checked

too noisy crowded bar

d to take our drinks and sit in the lobby)

room was the perfect size for our group of 4 (2 adults and 2 kids)

ordered room service and front desk wanted to charge an additional fee just to bring it up to the room

a meal in the bar and breakfast next day, ordered a starter and main course, they forgot the starter

they have a clothes line in the bathroom so it helps with drying laundry

no table service from bar @ pool. room service very expensive. 18$ for 5 oz wine glass

did make it up and were quick to come and change bed and were very apologetic by giving us free laundry service but still

the view from the bar and reception is very picturesque

lovely choices for kids on the menu for in room dining which was of great quality

the indoor pool is great for kids

you giving the kids a little toy is out of this world, they are so happy when the wagon comes out

additional charge for wifi access

bar with great music

and the free wifi wouldn't provide access to both my wife's and my devices

they allowed us an early check in and the airport shuttle was excellent

location is good better value the casino hotel and cheap to access casino as

the hotel is very clean. the staff is very friendly and the shuttle service is right on time.

has blockage wifi connection is unable no laundry service receptionist staff is not familiar with neighbourhood

was not good access to laundry services, which i would expect from a location as urban as this one

lastly, there is no breakfast provided but you have a discount at a bar attached to the hotel, and there are supermarkets around

the restaurant and bar weren't open.

unfortunate the tiki bar was closed for renos, but probably worked out as we were above it so could have been noisy

there is a bar with live music in the building which i was made aware of - the front desk said the music might

lobby was a bit dirty however keep in mind that there are shows in the bar downstairs from the accomidations and i think they were still cleaning up from the punk show

they have a shuttle bus to and from the airport

very quiet, easy 10 min walk to the outlet shops, the bar and grill adjoining is superb - a lone traveller sitting at the bar is made very welcome

great stay , loved the gym at the top of the building

kids loved playing in the pool

comfortable beds and pillows, tub, indoor pool and gym, close to yvr airport and richmond restaurants

proximity to the tram, casino & airport are convenient

food for kids on the bruno menu but i asked for plain pasta and they did do it for me but if it says family

oh, gym was fantastic too very well equipped

the outdoor swimming pool and hot tub. it was close to the night market. and casino.

wish the pool opened earlier

did not have breakfast

friendly and helpful staff. super comfortable room. food was fantastic. pool and spa were great.

the gym needs some upgrades especially the bikes.

i didn't like the pool ambience- the music was way too loud and not at all relaxing

didn’t do breakfast as we left early.

the staff was very nice, the rooms clean and comfortable, and the shuttle was prompt

free airport shuttle, with flexible

when they allowed us to check in early and rest as we were from a 13 hour hour fligt with 2 kids

clean, breakfast has multiple choices, and having a free shuttle to airport is very

we were given a late check out and they minded our bags for another couple of hours since we had an evening flight

breakfast was great. all as expected. very good service. shuttle service excellant.

i like the shuttle from airport to the hotel and all the staff are nice to the client!

free shuttle bus

shuttle was easy and ran often the breakfast was nice with lots of variety the desk people very very friendly the cleaning girls were

breakfast was great. all as expected. very good service. shuttle service excellant.

breakfast was great. location was excellent. everything exceeded expectations.

it was clean and easy to get to. airport shuttle. late check out!

the provided breakfast was excellent, with a multitude of choices

gym is very good and the staff are amazing

laundry facilities located adjacent to the gym so you could workout or watch tv while doing laundry

nice to have a free shuttle to yvr

the breakfast. eggs were dry and rolls dry.

breakfast offering… more suitable for soup kitchen than a hotel… coffee was terrible….

there's nothing near the hotel for the kids

gym is not a gym

made to feel welcome, very reasonable rates, rooms beautiful and clean the bonus was the swimming pool- we were soon enjoying that

my rooms keys everytime i left the room stopped working had to book time slots for the hot tub gym is closed due to

the kids enjoyed the indoor pool very much

side by side) but we had 2 rooms on 2 separate floors, not ideal for our family 6 with young kids

i decided to stay since it was already paid for and i was exhausted after 6 hours driving, plus kids wanted the swimming pool

room had a kitchenette so was convenient

the dishes in the kitchen were all greasy and dirty and disgusting, i had to rewash everything we were going to use

there is no shared kitchen

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

the tile on the kitchenette counter and the bathroom was chipping off

love staying here because of the pool, our kids love the slide

comfy bed lots of parking

everything specially the pool my kids love them.

the pool with slide was great for the kids, and overall a great layover hotel very close to the airport

clean and comfy. good wifi

it was clean and loves the self laundry on site

our staying was very nice beginning from early check in ( at 1 pm), and finishing be free breakfast and free underground parking

the breakfast

me for early check in & late check out, extended 1 hr

the convenient down-town location, early check in, heated bathroom floors, robe and available recycling bin in the room

if the bar can be closed later, that is better.

have a gym

close to airport and free shuttle and surround by nice restaurants

allowed late check out

close to shops restaurants and the canada line. good late check out policy.

they offer complimentary breakfast, there's also a laundry room and the pool + hot

breakfast and the staff was enchanting and knowledgeable rest assured, we will come back again with

everything i needed and wanted (drinks station, breakfast, gym, room size, bed, blinds, bathroom, thing to put suitcase on, coffee machine with decaf, wifi)

we had amazing deal as well even with pet fees

pool was great for the kids

great location and great shuttle service

shuttle was great

perfect location and everything we needed for in the kitchen is all provided. awesome!

in the room that makes a lot of noise if turned on nothing to do around the hotel, two bars and a fitness, thats

is it would be nice to have a microwave in the room however there is one available in the guest laundry room

it because it had a shuttle, but unfortunately they were on strike

bar & dining on site

free airport shuttle and close to airport. good sized family room. pool open in march!

airport shuttle was a wonderful service and it was on time

noisy partying in the pool that went on until the early hours of the morning

appreciated the way the staff accommodated our early check in request

are accomodating, comfortable bed and clean, free breakfast, complimentary shuttle and got a good deal, and so happy they offered both regular and decaf coffees

location close to airport. late check out time was wonderful!

outgoing flight, staff helpful, room clean & comfortable, allowed a couple of hours extra for late check out with no charge and luggage storage and shuttle

that day breakfast did not have eggs. the old smell in the elevator and hallway.

excellent airport shuttle service for pick up and drop off

laundry facilities

the airport shuttle was reliable

early check in; newly renovated, good breakfast

shuttle bus

surprised it did not include free breakfast that was previously mentioned

laundry breakfast staff shuttle

family with kids, they charge kid breakfast

the window can be opened for fresh air, laundry room for guest and the gym is well-equipped

comfortable, clean room, great shuttle service (as others have said, they ll call a taxi if the shuttle isn t available) (+)great shuttle services. great restaurant and variety, clean comfy beads! (+)want to give a huge thanks to the shuttle drives on the date of march 12th( 8:00 pm pick up) (+)great beds. nice staff. airport shuttle. (+)location, very clean room, service , shuttle to the airport, very quiet . (+) shuttle service very efficient (+)very clean great location on time shuttle (+) and is always a pressure to have a free shuttle to the airport (+)clean, airport shuttle, nice staff.

e to strike)

the shuttle to take was the hilton shuttle and no one told

comfy rooms, outdoor pool. shuttle to and from airport.

location & staffs were great! airport shuttle is superb to use!

loved the gym, pool and buffet breakfast

nicely decorated. very clean. coffee, microwave, fridge, wifi.

family wedding on sunshine coast, location superb, 2 mins on foot to shops, bars and facilities, parking good, only 10 minute drive out and u-turn back to ferry port, only confusion was the motel

ample parking

if you have a car, then a 15 minute drive to stanley park is a must

the parking was a little small, but good.

nothing to really complain about, although the spa and pool are not desirable.

gym room was cold

the gym was poor and had no ac

there washer and dryer were done so i couldn't do my laundry, and still didn't have it fixed 2 night stay, everything was closed sauna, laundry room,

the previous comment the add stated gym and hot tub, the open hour is very odd

house, had kitchen, laundry facilities, clean and tidy, in a good neighbourhood

we were even able to do some laundry and relax

chinese guesthouse easy to use utility( wifi,dining tools and laundry facilities) nice

easy to deal with welcoming they have everything organized mini kitchen laundry room they have games all the information you need for your stay and traveling, the rooms