to shops, parking outside the door, outdoor seating provided, quiet and private due to planting

parking is right next to the guest room door, convenient for unloading and loading

the parking is right in front of your room, which is very handy

furnished, well equiped kitchen, clean

rooms are welled appointed with a useful kitchenette

great kitchenette, and a good shower

everything that you need is in the kitchen

big room, easy parking and good base for road trip journey before moving on

good parking. walking distance into town. spacious rooms.

staff was super friendly..spa pool and suana was a bonus.

the location is great, good wifi, the little cabin is awesome, very well put together.

it also served as kids play area when the weather wasn t that great

parking, cool setup, lovely shower and bathroom, good curtains, contactless check in and check

kids loved playing petanque and the hammock was lovely

had wifi but no tv so we could connect as a couple more intimate

i was very happy with my stay and i'm going to take my kids next time as nice size rooms and a pool that is

i couldn't get access to the wifi.

was a very clean place to be in for adults and kids the cleaner was very friendly and helpful with giving our

a minor odd part was that it lacked a few kitchen basics

location. clean. parking.

the hosts were great and the home cooked meal for breakfast was alone worth the stay a+++

excellent location, comfortable and well furbished bedroom, great breakfast and fantastic hosts!

great breakfast!

hosts were wonderful and breakfast was great, especially the yoghurt!

good heating and wifi

golfers might appreciate that too, if they play in the rain

i wouldn t consider playing golf there. it s an overgrown field.

very quiet and clean with a big bed and plenty of parking our looked out onto one of the fairways on the golf

the beds were too soft for us. there is no food or bar service after 15.00 hours.

kitchen closed a little early for staff.

our arrival experience (we planned to arrive after hours) was seamless, to sorting access to ev charging and

ground floor apartment with parking almost outside

very clean, roomy, great kitchen and bathroom

parking was on site and available, the popularity of the venue meant parking was really tight but

clean and spacious room kitchen with everything you could need close to the beach - just across the road lovely

salt and steam sauna and pool

breakfast is very limited

welcome and extremely helpful even suggested a fab cafe for breakfast amazing value with a pool gym &

we love the hotel facilities - the gym, pool, spa and saunas

no cafe or bar yet

wifi is pretty fast

tv, aircon, furnishings, full kitchen, good shower

maybe some sachets of drinking chocolate for kids and a toaster would be useful, but grill in oven was fine

the facilities were especially comfortable with everything we needed including the kitchenette

great to have parking right outside

was a good size for family of 4 parking up for the night

it was quite and near to everything, kids entertainment and bars and restaurants for adults

soap dispenser high in bathroom, hard for kids to reach.

spacious and comfortable room. laundry facilities were a bonus. great shower.

they made up my room every day,changed the towels,staff very kind,beds very comfortable,lots of parking very

to check their laundry cleaning service, white facecloths had brown marks on them as did one towel

clean, great kitchen, quiet, accomodating staff

hear kids running iup and down the hall way for about 20 minutes but wasn't too late so ok, and the

kitchenette handy

1) dishwasher a bit too low 2) not enough detergent for laundry

the kids and i thoroughly enjoyed our stay here

loved the peace and quiet and the pool

parking almost right outside the room was a bonus

nice pool area with sun lounges

friendly staff with good knowledge of the area, car parking on site

the laundry which in the hotel handbook stated was open till 8 pm was closed by 4

excellent, lovely spacious apartment. nice kitchen & modern bathroom. lovely friendly staff

wifi was a little spotty with occasional drop outs, which isn't ideal when you're on a skype call

i loved the bathroom and the little kitchen. it was amazing!

has sky tv channels and good wifi

com & anzac charged us more for kids, when i'd wanted a quote to include the kids

the bed was very good. kitchen basic but functional. the whole unit was very clean.

were lovely and the location is great lots of parking and a lovely basket with shampoo etc is a lovely touch

convenient to shopping and the beach; clean rooms with kitchenettes

unit but very comfortable, good parking at door, ground level unit

location and onsite parking.

staff were super helpful and accommodating, leaving the laundry open late so we could wash uniforms after our

plus sunday markets, great for families, cant wait to come back in summer for the pool

the spa bath and shower appeared new and well designed

comfortable bed, adequate kitchen for my needs

location and facilities five star rating. wifi coverage need to improve.

free wifi and free parking

clean, perfect location, free parking, amazing staff and so quite

rather tight on entry for parking at rear, but not a problem.

our kids were in a twin room and it had aircon and they had a much more pleasant stay

not a lot of info in the room about the hotel and facilities (gym etc)

the apartment was spacious, nice view, comfortable bed was great for a night away without the kids

excellent location. great views. free parking.

parking situation a bit limited.

to eat before you go back to the hotel or take good back with you as there is a fully equipped kitchen

food was especially good with the breakfast buffet especially outstanding due to the variety of offerings

we were not impressed our room wasn t ready .the bar closing early was very disappointing

gym was good enough for what i wanted, but the views, service and cleanliness were second to none

the view from our room and the restaurant and bar are divine

we loved the gym

sink water tap was a bit loose and moving abit around when turn it on, the shower above the spa bath was a bit

disappointed there was no guest laundry, although there is a 24hr laundry service at $15 per load

staff, location and a/c were excellent. the bed was comfortable and wifi was good.

parking. it was available but felt you encroached on others by being in front of their doors.

unfortunately i was unable to access wifi for some of my stay but this was not a particular issue

lovely breakfast, awesome views, fantastic staff.

spa, which is a shame as it s not too hot and the outdoor pool is far to deep for younger kids

the room service meals were some of the best (room service meals) i have ever had

our room was spacious & well equipped

the breakfast was incredible

wifi was hit and miss but staff were helpful with that issue.

free wifi is pretty slow

thin walls could hear kids running up and down the hallway at night

no guest laundry

think the laundry room was opposite us on level 7

the service is impeccable and the robot is super cute that delivers after-hours room service

room service toastie at 1am when we got home

wonderful helpful staff excellent buffet breakfast and dinner menu at hotel

the personel was nice and helpful, the hotel was clean with a guest laundry, the room was spacious and with a

also, they have the coolest robot named hari, who delivers room service and was a high light of our stay

i ordered room service and it was delivered quickly, the food was great

staff gave us a voucher for my partners birthday for a drink at the bar which was nice

hear some kids crying and yelling at 9:30pm which was annoying but otherwise wonderful

room service was fast and delicious

gym feels like a bit of a last minute thought. a bench would help.

has a common room and a kitchen downstairs

week wifi was pretty weak

relax and a free complimentary wine or beer close to everything you need in ponsonby off street parking which

very charming - authentic neighbourhood - nice staff - convenient location - free parking - eco cosmetics -

breakfast was good

labeled, and the staff wasn't knowledgable about the risks of cross contamination in their kitchen

the pool and spa on the 10th floor were a treat and the perfect way to relax in the afternoon

even when i checked in at 2 am with 2 tired kids in tow and a lot of baggage apart from the bare necessities

pool area was a hit with the kids

was so beautiful my kids loved it so that made us happy ,it was close to all the things we wanted to do

the room service good and tiny bottle of fresh milk for my morning coffee we re just huge bonuses

excellent facilities - gym, dining, bar

staff were great. very good restaurant (had both breakfast and lunch).

a sauna in the gym area would be a great addition.

i was disgusted , to his credit the waiter removed it but no apology from him or the kitchen

very classy hotel! professional staff and comfortable room. nice little bar downstairs.

no swimming pool

wifi - instructions to connect weren't accurate

the upside, we gave our kids the macaroons the next day

location, excellent service, breakfast delicious and all the little details have been thought about

but there are so few pet-friendly places out there in nz that we are still happy that this hotel chain is pet

great view of the sky tower, great location, modern room, clean, pet-friendly.

pet friendly right opposite central

the room was well furnished with laundry and drying machines, dishwasher, tv, and amenities

room was clean but there was a lot of wear/dings/rips on the appliances, kitchen counters, and furniture

wasn't aware that the deluxe family apartment had a bath or a kitchen with a stove and dishwasher

great facilities, spacious room, comfortable bed - had a great nights sleep and the roof top pool with nice

very large room with kitchen and larger bathroom

is clean, close to everything, choices of pools, spa, sauna and gym. wifi is quite good.

great pool

gym, pool, sauna and spa a real bonus

everything was close to celebrate our mate. the pool was my kids fave.

the booking website also showed some kitchen facilities that were not in the room

the rooftop pool was fantastic

having two swimming pools was brilliant, and the spa bath on the rooftop

room was amazing love having my own little kitchen

loved having my own kitchen and washer and dryer, and it was very central to the cbd

wifi, promised that we would have it fixed

kids rooms said it slept 4, i booked for 4, if only slept 3 and not enough towels provided for 4

well-equipped mini-kitchen with hot plate, microwave, toaster, kettle, dishwasher

room service would be a great addition

breakfast was delicious, the room service was excellent, the room amenities were lovely and the staff were so

no small table in the room that most hotel rooms have which would have been useful when getting room service

- food (room service) was so yummy

gym useful

great pool and gym, rooms were fresh and fun

facilities were great, really good gym/ spa/sauna/pool area

wifi didn't work for 2 x days, restaurant gave us the wrong food, key cards stopped working,

it was a much earned vacation for my wife and i without the kids, first time in 8 years

minibar/snacks section, had half eaten chocolate bar left in it but this wasn t a big deal-easy to

the bar and restaurant downstairs was very inviting too

the shakespeare hotel and bar is an iconic auckland landmark

& convenient way to check in/out, access to/from the room when the bar and restaurant is closed, the clean and

smart tv and reasonable wifi

breakfast not offered wifi not offered noisy renovations in street during night, unable to sleep

good to have a self service laundry

lifts are working well and the wifi is also fast enough

need 1 extra bar person on top floor .. cocktails a bit too slow

the gym is fantastic and we especially love bar albert

paying $5 every time i ordered from room service.

finally a hotel where we had free wifi with password

giving us all the information we needed to know about holiday inn express the staff in the kitchen/ restaurant

the bar needed other ciders

room was too small - no kitchenette

breakfast was delicious and there was a great variety

ran out of pastries and kitchen staff were not helpful certainly not worth paying for

easy to use free wifi

the highlight for the kids was the chocolate fountain with marshmallows

awesome room comfy staff at reception great happy cheerful clean elegant restaurant staff awesome room service

went to the back and asked the kitchen hand or chef if we could order

the wifi didn't work on my phone.

free wifi

wifi played up sometimes

some problems with the wifi but nothing important.

communal areas and decent wifi

the hotel food was delicious and they have a cute bar on site

the style of the room, the bar and the surrounds

romantic without being over the top and there were some great kiwi snacks/drinks to purchase from room service

slow wifi. tv installed miles away from bed and was quite small.

wifi worked fine

hotel is very worn, laundry trolleys in hallways when not in use

quick check in and luggage storage til check in time well presented clean room, quick room service and great

kids got to experience the sky tower visit for the 1st time

grand hotel did not cope with the sky hotel guests going over to the terrace for breakfast

facilities were great - made good use of the gym

and gym passes at a local nearby gym

no gym, but that s hardly a big deal!

to park- easy check in, comfortable rooms, loved the room service robot

the kids thought it was the best :) highly recommend and we will be back

the room service menu was abit limited

the check-in counter, to room service, to valet parking, the staff was pleasant and attentive

staff are excellent and fast. rooms are spacious and quiet. good gym.

we ordered room service and were impressed that the food was still hot when it arrived

room service menu could have more options, and more kitchen facilities like extra cups, cutlery and

and we had some drinks- the bartender went out of his way to create a special mock tail for the kids and even

room, good amenities (gym, pool), very clean, and the staff were great

pool was quiet cold

the kitchen was also complete for if you want to cook yourself

early check in was so helpful. the gym!

great room service

clean, very new, excellent condition, wifi and facilities (microwave, plates, cutlery etc

rooms are clean and modern. strong wifi and staff are friendly and helpful

next to the hotel we have a woolworths, the train station and a laundry (card only)

no in house laundry

as having a laundry but it is actually down the street a bit and a public laundry

the pool, spa & sauna were incredible

kids wanted to go swimming and i didn t have their togs

location is fantastic, the staff are amazing, the pool, spa and sauna is a great way to relax and build up an

pool, spa and gym are great, definitely worth a visit to this hotel if you re looking for a relaxing

the pool for the kids and casino for the adults

had free wifi and our bed was comfortable as

great wifi speed

the overnight laundry facility is plus

room service. no vacuum nor renew bedding staff.

the room, kitchen, and other facilty also superb

in bathroom laundry

we were able to use the gym and also availed the buffet breakfast

great value for money - fully laundry and kitchen, right in the heart of town, close to everything, and the

we regularly stay here. we enjoy the complimentary breakfast and room serviced daily.

had laundry facilities in the apartment which was nice

wifi originally kept dropping out but they gave us a new router and good after that.

spacious room with view of city clean convenient for attending spark arena kitchenette and laundry facilities

great for the kids

very clean, fully equipped kitchen and a cold our bed which we requested

and no kids menu

was closed mothers day which meant no room service

the breakfast food was also delicious and the kids loved it

staff friendly & efficient. perfect location for what we needed. bar & cafe a bonus

close to supermarket and restaurants cafes and brew bar

our room service was stone cold

kids love the indoor pool and spa

walk to the harbour front, expensive parking $50 per night, wifi weak, no view from room, dining options were

would of used the pool and spa treatments but couldn't

dinner was absolutely divine we had no regrets staying in for dinner it was delicious and the room service

the bar staff we friendly and good at there job, really impressed with them.

the washer/drier....it washed the laundry but hopeless at drying it

however the staff kindly did our laundry for us instead

bar was quite confusing as to why we couldn't order cocktails off the menu only off the board

there was no swimming pool

they had laundry facilities in the room which we didn t need to use but handy for someone who does

and the pool and the gym was very convenient for me and my kids to access

one bedroom apartment was spacious and great value for money for a family with kids

cold water in the swimming pool.

lots of space and modern kitchen and all the things you need were

hard to get through to room service

be nice to have a kitchen sink but that's probably in my own booking of the room

pricing was average for cbd hotels, and jimmy cooks kitchen has a great buffet for $28

laundry good value

room service was great, friendly and supportive

stay for work with free wifi and warm comfortable room for working , they also have great quiet facilities down

early, we were able to use pool/spa area to refresh ourselves and change clothes

they had a make up room button and it took me ages to work out that was to indicate i would like room service,

swimming pool was handy for the kids

kids loved the pool

wish we stayed longer as we didn't utilise the gym or swimming pool but would like to.

impressed with this apartment, staff were great and the room service food was really yummy

the room was huge with kitchen facilities, couches, working table and large flat screen tv

lovely buffet breakfast on the sunday

room service food was sooo good

the shower floor could be slippery and a grab bar would be very useful.

the hotel was very good, the churchill bar was excellent

clean - everything seemed very new and fresh and high quality - loved that the wifi was free - room service was

super comfortable bed, good wifi and movies, lovely bathroom, sensibly priced room service.

liked the gym, which is pretty well equipped and water filters on each floor

great location, close enough to a lot of attractions of auckland. comfortable bed, good wifi.

a small kitchen and the location was good

was great, everyone was friendly, the rooms were clean and of good size , kitchen was complete and has everything

room which included a large column eating into the room space, creating some interesting gymnastics to navigate

i was impressed that they supplied a little laundry liquid

partner travelled with our pet dog and the staff told him that he needs to pay extra plus $50 cleaning fee

fast, yummy room service

room was spacious and more like a suite, with the desk,lounge chairs, kitchen and laundry areas

wifi was very iffy (just a small point, but in this day and age!!!)

the y m c a gym is right across the

loved the kitchen facilities washing machine and dryer

the laundry facility was

entertainment room was brilliant, kitchen is very big and spacious, laundry room nice and clean

wifi is relatively weak inside the room

late check-in, 24/7 kitchen and laundry, not so far from a city bus stop.

wi-fi and expensive laundry

stayed 3 nights but never got room service.

very spacious, great shower, large kitchen and rooms.

i wish the kitchenette was better stocked in terms of dishwashing soap, pots, and dishes

after day it was excellent to relax at onsite bar and restaurant

bar wasn t open till 6pm

i didn't use the restaurant or room service, but seemed really reasonable pricings

of laundry left on floor in the lift area

very comfortable beds, nice bathroom and shower, delicious room service desserts

it really made our trip traveling with young kids less stressful

equipped hotel with laundry room in a good location

room service did not service the room everyday .

the wifi kept disconnecting itself and then reconnecting

unhelpful staff didn't replenish tea, coffee, milk and sugar room service was poor

[note] reach and use the sink taps ud83dudca7behind the dinning room bar ud83cudf78 to fill up your water

wifi didn t work very well in my

comfortable hotel in auckland and the amenities and gym facilities were very good too

an issue connecting to wifi but was quickly rectified by staff

lone star restaurant on the lower basement floor for breakfast and dinner

the staff in the bar and reception were very friendly and helpful

the carpark entrance is very difficult to get into then once in you are parking inside a small laundry space

pool spa area, excellent breakfast buffet, lovely hotel

lack of kitchen facilities

room service was really fast and to such a high standard

wifi didn't work while i was there which was a bit annoying as i needed to work

wifi wouldn't work

special spa on site too

love the mini kitchen , even the pot and pan were run out from the housekeeping

for devices, a powerful little dyson fan that can be used as either a fan or heater, and the wifi is top notch

shower with raised circumference of drainage plug hole area, leaving a generous pool of water which required

wifi feels a bit risky

location within walking distance to shops,bus stops,a good of variety of shops an events for kids eg zoo,motat

free wifi - i'll stay here again

comfy beds, good location, clean kitchen and good shower

good parking, close to amenities, clean, great shower pressure, nice kitchenette.

value, easy to get to, free parking and easy access to auckland cbd

great to have parking off a busy road

everything we needed except laundry facilities

every kitchen need was there, including for hot chocolate

the tv was only free to air. a smart tv would be nice especially since wifi was excellent.

no decaf coffee tiny bathroom wasn't aware of any laundry facilities

to stay at quest mt eden because the rooms are large, comfortable, beautifully furnished, with laundry facilities

we loved all the extras- adjustable lighting/ shampoo/ conditioner/ body wash/ hair dryer/ free wifi/ extra

comfort place with good views. friendly contract and easy to got guidance. good quality of wifi

good eateries/food, gym & the tahaki reserve around the corner are great attributes to have close by

kitchen space is clean, modern and well equipped with everything you need

in complete fitting with its surroundings and the suburb it is in, great value for money with parking onsite

the kitchen windows didn't shut fully

lovely and clean. very good value for money. free parking. close to beach and restaurants.

accepting pets too

clean, comfortable, pet friendly.

hotplate in kitchen could be replaced

sometimes did not have a parking

the water in the pool maybe be heated. the car park was abit tight at times. but both no biggy.

great wifi

pool not heated , restaurant closed (understandable), verandah small,.....

walk to newmarket westfield, train and buses the 2 bedroom unit was very spacious with our 3 kids

door when i need housekeeping, forgot their key in room adn forgot to top up little things like laundry packet

the beds were very comfortable and the kitchen well equipped

we liked the fonctional kitchen. the place is very close to all everything.

cooking and laundry facilities in the room - breakfast was fabulous