parking is a bit tight when more than 1 set of guests and the shower door was a bit squeaky

awkward parking, have to reverse out onto road

comfortable accommodation, free parking, good air conditioning, delightful hosts and substantial well prepared

the hosts were great and the home cooked meal for breakfast was alone worth the stay a+++

clean and everything worked. great history with good local tips. a perfect breakfast

so helpful and kindud83dude0a my kids totally adored her and her beautiful little fur babies

big hotel room and kitchen pool

easy check-in. parking. comfortable bed.

the new kitchen, bathroom etc

is no door or curtain dividing the two rooms so once kids went to sleep we had to turn all lights etc off

got a whole room with beds for 4 more people and a small kitchen and large table with chairs so good for families

the spa and playground kept the kids busy and happy

easy parking and clean units

have stayed here before as it is very convenient to the wellsford golf course, proximity to the course is close

is the spa pool in the photo available to book during the stay?

one bed was smelly. wifi not great.

quiet, with parking at the door

a quiet location off the main street with plenty of space for parking

were very friendly, the unit i stayed in was clean and comfortable with parking right outside the unit door

very slow wifi

were very helpful and even though the kitchen was closed they offered to cook us dinner they had an event on

it's a shame the parking isn't outside the units

jug had to be used in the bathroom the tv configuration for utube etc was complicated as was the wifi

slow wifi, hard to watch tv

no bar or facilities open in evening.

the spa bath was lovely

booked at short notice for one night got joining rooms for myself & kids

wifi and tv didn t work and accommodation on a very busy road which was noisy.

there is kitchen equipment available in the room

loved the spa bath

the location is great, good wifi, the little cabin is awesome, very well put together.

had wifi but no tv so we could connect as a couple more intimate

it also served as kids play area when the weather wasn t that great

- easy check in check out - lots of beautiful birds around & you can enjoy bird song - easy parking outside -

the only minute negative was the wifi being patchy, otherwise 10/10!

salt and steam sauna and pool

breakfast is very limited

welcome and extremely helpful even suggested a fab cafe for breakfast amazing value with a pool gym &

we love the hotel facilities - the gym, pool, spa and saunas

no cafe or bar yet

wifi is pretty fast

tv, aircon, furnishings, full kitchen, good shower

maybe some sachets of drinking chocolate for kids and a toaster would be useful, but grill in oven was fine

the facilities were especially comfortable with everything we needed including the kitchenette

great to have parking right outside

was a good size for family of 4 parking up for the night

it was quite and near to everything, kids entertainment and bars and restaurants for adults

soap dispenser high in bathroom, hard for kids to reach.

spacious and comfortable room. laundry facilities were a bonus. great shower.

they made up my room every day,changed the towels,staff very kind,beds very comfortable,lots of parking very

to check their laundry cleaning service, white facecloths had brown marks on them as did one towel

clean, great kitchen, quiet, accomodating staff

hear kids running iup and down the hall way for about 20 minutes but wasn't too late so ok, and the

kitchenette handy

1) dishwasher a bit too low 2) not enough detergent for laundry

the kids and i thoroughly enjoyed our stay here

loved the peace and quiet and the pool

parking almost right outside the room was a bonus

nice pool area with sun lounges

friendly staff with good knowledge of the area, car parking on site

laundry facilities were great with added bonus of free laundry powder supplied

the kettle, and kitchen utensils were also of fine quality and this made me very happy

free wifi which worked perfectly

com & anzac charged us more for kids, when i'd wanted a quote to include the kids

wifi was working very well

i loved the bathroom and the little kitchen. it was amazing!

the kitchen was a great size, with oven, big fridge etc

parking a bit tight but manageable

great size, good kitchen facilities and a fantastic shower

parking was a bit tight - but all good.

location and onsite parking.

staff were super helpful and accommodating, leaving the laundry open late so we could wash uniforms after our

plus sunday markets, great for families, cant wait to come back in summer for the pool

the spa bath and shower appeared new and well designed

comfortable bed, adequate kitchen for my needs

location and facilities five star rating. wifi coverage need to improve.

free wifi and free parking

clean, perfect location, free parking, amazing staff and so quite

rather tight on entry for parking at rear, but not a problem.

our kids were in a twin room and it had aircon and they had a much more pleasant stay

not a lot of info in the room about the hotel and facilities (gym etc)

the apartment was spacious, nice view, comfortable bed was great for a night away without the kids

excellent location. great views. free parking.

parking situation a bit limited.

to eat before you go back to the hotel or take good back with you as there is a fully equipped kitchen

food was especially good with the breakfast buffet especially outstanding due to the variety of offerings

we were not impressed our room wasn t ready .the bar closing early was very disappointing

gym was good enough for what i wanted, but the views, service and cleanliness were second to none

the view from our room and the restaurant and bar are divine

we loved the gym

sauna,spa and pool facilities were amazing we made the most of it with the little stay we had

hyatt is a new hotel just 2 years old and fantastic - from the amenities (spa, pool, gym) to the restaurants

room service was so welcoming and well spoken

was delicious, room service was prompt

my queries and concerns which i rarely had any besides trying to figure out how to get into the pool which they

lobby wifi was weak, but manager gave me his personal hotspot. very accommodating.

the fact that the kitchen closed at 9pm

excellent wifi and well cooked meals at the restaurant

key cards failed 4 times and wifi sign ins

a laundry room available to guests, great wen youre on an extended stay

no guest laundry

think the laundry room was opposite us on level 7

thin walls could hear kids running up and down the hallway at night

wifi was hit and miss but staff were helpful with that issue.

limited information regarding things to explore and where to eat in the area, no information on wifi and other

kitchen was very well equipped, probably overly so for short stays but if you are

great location and clean and tidy. parking onsite.

loved this premium suite because of the spa bath, great size for 2 people, clean and has enough facilities to

good 4 star standard, everything you need for a short stay and the free parking and wifi were excellent, being

wifi for kids, parking was easy and close.

i ordered room service and it was delivered quickly, the food was great

staff gave us a voucher for my partners birthday for a drink at the bar which was nice

hear some kids crying and yelling at 9:30pm which was annoying but otherwise wonderful

room service was fast and delicious

gym feels like a bit of a last minute thought. a bench would help.

the gym is in the basement with good equipments but very small and crowded even with just 2-3 people in

window can't be opened, they kicked us out of the wifi immediately at checkout time.

restaurant breakfast menu a bit fussy for my taste.

food was over priced for the open view kitchen where i saw my food in plastic containers (gnocchi) at 37$

so i simply asked her, as tourists with no kitchen inside the room, how can we eat then

labeled, and the staff wasn't knowledgable about the risks of cross contamination in their kitchen

buffet/kitchen staff were very nice to my toddler, gave her lollies and cookies and even played with her

gym is great

than any other hotel i have been, very good bar and dinner options and cleanness also loved the spa and swimming

the bar tender and waitresses for the restaurant/ bar were very helpful and friendly and our lunch didn

room service / dinner menu items were very rich/decadent - some lighter options would be a great

breakfast was divine and friendly team

pool / gym was closed from renovations

everything you need is in the room the staff were accommodating, the breakfast was divine, the spa was a great

ordered room service, nice food

great pool and gym, rooms were fresh and fun

loved the spa and sauna and not to mention the rooftop bar, with a great selection of cocktails and snacks

ordered room service a few times and the food was great, particularly breakfast

spa and location

the facilities were fantastic, we had a swim in the pool, sat in the spa and had a sauna - all to ourselves

breakfast was delicious, the room service was excellent, the room amenities were lovely and the staff were so

pet bedding not provided, had to ask desk and staff twice for pet bedding, bowls and treats

- food (room service) was so yummy

no small table in the room that most hotel rooms have which would have been useful when getting room service

we especially enjoyed the gym as it had brand new concept and matrix machines, yoga mats, free weights and foam

it also had a kitchen with a stove and oven which was fantastic

in it every day and it was great being able to jump out in the cold then warm up in the amazing spa before

room was extremely small. we did not need the kitchen facilities.

wifi restrictive, floorboards a bit old

the view from the rooftop swimming pool is just beautiful day& night

staff to greet you no bar operating this is no longer a hotel just another unmanned apartment

the stove in the kitchen didn't work, not discovered until 8 at night

superb location and the rooftop pool was amazing. the bed was incredibly comfy as well !

our room was warm having the spa and sauna was awesome

the booking website also showed some kitchen facilities that were not in the room

and bathrooms and beds all extraordinary good), wifi works perfectly, tv room and outside area with hammocks,

siena cafe/ restaurant bar downstairs was handy had a great menu to dine in and coffee and even a healthy grab

enjoyed the breakfast and drink at the bar downstairs

i'm a night owl so i enjoyed the music coming from the bar downstairs

comfy bed, wifi was acceptable, bar downstairs was cheap and nasty.

the shakespeare hotel and bar is an iconic auckland landmark

smart tv and reasonable wifi

the bar and restaurant downstairs was very inviting too

breakfast not offered wifi not offered noisy renovations in street during night, unable to sleep

location is perfect! wifi is good! very friendly stuff! the restaurant is perfect!!!

loved having my own kitchen and washer and dryer, and it was very central to the cbd

wifi didn t work at all

lovely large rooms with good kitchenette. bed was comfortable. bathroom was spacious

wouldn't be suitable for family's with young kids

carpark full, unhelpful moments with staff, very slow peak wifi with no option to upgrade.

the rooftop bar was fun to visit, but we liked our room windows as the main perk of our trip

not too much areas for kids to burn energy, it would be great to have a family area or a pool.

free wifi was strong and fast

the gym was amazing as well

it s new and super clean, the staff are great, the room service is quite fast and the location is great as

there was a bar as well

amenities were fully stocked, staff were so friendly from the reception, cleaning crew to the kitchen wait

the laundry and gym facilities were great for a long-term stay

modern and pleasant - the reception and open space area where breakfast is served is a nice place to catch up

hotel was clean with friendly helpful staff, good buffet breakfast and comfortable beds and it was located in

the laundry racks and bags on the floor landings isn t ideal.

only negative was the room service menu - it's a very small selection of basic food, and i wish there were more

the hotel does not have a gym but has an agreement with a great one a block from the hotel

it's understandable that there wasn't space for it, but it would have been nice to have a gym facility

started very early - this was very handy for me wifi was good room was lovely - bathroom awesome

lack of on-site laundry

good quality wifi

laundry place is almost next to the hotel

rooms are clean and modern. strong wifi and staff are friendly and helpful

no in house laundry

was easy, the staff were very friendly, and the room service was speedy and delicious

gym facilities were limited and small space

free wifi in the room and lobby

room service

room could've been bigger. felt a bit small for a room advertised for 2 adults and 2 kids.

kitchen was not fully equipped

there was a very well equipped kitchen and laundry and good selection of tea and coffee

the room was very quiet and the wifi works great

need more kitchen wear

amazing views with floor to ceiling windows in the master, living room, kitchen and dining room which opened

they helped me out with my laundry (which is an overnight service since there is no laundry machine) bed was

very comfortable single bed, immaculately clean shower and toilet, bedside table, a bin and wifi - literally

service is amazing ud83eudd70 kitchen facilities were great and we had parking as well so much

laundry and baggage storage were incredibly helpful to us

wifi was very poor.

very clean, fully equipped kitchen and a cold our bed which we requested

comfortable one bedroom apartment with kitchen facility

loved the kitchen facilities and sky tv

wifi was horrible

for me a self-contained apartment with laundry and kitchen, a balcony, everything in the room was clean

restaurant & bar are great

laundry facilities were free to use

3 bathrooms 3 tvs separate dining massive kitchen even had a fireplace,electric

better restaurant / bar area

extremely clean and efficient. good kitchen facilities.

grand hotel did not cope with the sky hotel guests going over to the terrace for breakfast

no mini bar in room.

the comfort of the room was excellent. big bed great view and easy access to gym and night life

energy saving lights based on movement were a great touch and the wifi speed was excellent

breakfast buffet was excellent with plenty of variety

special attention, eg, gym key

great room service

overall we loved the place so did our kids

large comfy bed, spacious living/dining/kitchen, very clean

well equipped for laundry and self catering in the room as well as normal hotel

room was a good size for the price, great location. excellent gym.

loved the gym available for guests - plenty of utility here with a great mix of resistance + cardio machines,

great room, gym complex, staff and service

bar very expensive i guess like everywhere but you think if you stay at horizon you would get

gym was amazing

freshly to order room had all the facilities to cook yourself if needed; with a well stocked mini bar & fridge

parking onsite and an easy 5 minute walk straight up to ponsonby rd

just a suggestion -a small bar fridge in the room to keep drinks cool in the current exceptionally hot weather

the homemade breakfast stewed apples are to die for as is the rest of the fabulous breakfast common area to

it was also a big plus that the place had a free parking

was outstanding, we enjoyed all the faciliites, room service, pool, booked massages for and the kids were so

leaving a gift in our room and organising breakfast boxes because we had to leave before the buffet opened

no laundry

we stayed in a 'residence' which had a kitchenette and we also asked for an extra bed for our son

great breakfast

the fresh milk was great, and the room service robot was super fun

to park- easy check in, comfortable rooms, loved the room service robot

room, big bed, pillow options, room service, air con, big windows, tv/movie selection, free wifi, easy parking

roof top bar is quite good although not good if you're trying to have a conversation near the bar

and gym passes at a local nearby gym

no wipes to clean down the gym equipment

the kids and i were really happy with the walking distance to

we were able to use the gym and also availed the buffet breakfast

gym wasn't great as the equipment were old and not many cardio machines, took a look and decided

receptionist advised us a room service menu was in the room, but turns out there isn't room service

location is fantastic, the staff are amazing, the pool, spa and sauna is a great way to relax and build up an

that was open with a nice environment at 10pm on a saturday with in walking distance, the local bars were closed

wifi connection dropped from time to time.

so was a little dissapointed as that was the main reason for booking said room as we have little kids

close to some great restaurants and the east day spa is on site

the washer/drier....it washed the laundry but hopeless at drying it

however the staff kindly did our laundry for us instead

bar was quite confusing as to why we couldn't order cocktails off the menu only off the board

there was no swimming pool

they had laundry facilities in the room which we didn t need to use but handy for someone who does

and the pool and the gym was very convenient for me and my kids to access

one bedroom apartment was spacious and great value for money for a family with kids

cold water in the swimming pool.

lots of space and modern kitchen and all the things you need were

hard to get through to room service

be nice to have a kitchen sink but that's probably in my own booking of the room

pricing was average for cbd hotels, and jimmy cooks kitchen has a great buffet for $28

laundry good value

room service was great, friendly and supportive

stay for work with free wifi and warm comfortable room for working , they also have great quiet facilities down

i like the laundry

partner travelled with our pet dog and the staff told him that he needs to pay extra plus $50 cleaning fee

wifi was given or i didn t know about it until i checked out, gym was barely there with two cross

without breakfast, but the kitchen is great

i wish it had a bigger gym and a 24/7 front desk service.

was super easy to access the full city from the hotel and the hotel bar and restaurant were

clean, easy to get to, lovely staff, pool for the kids

selections, walking distance to kiri te kanawa centre, water front, sky tower & queen street, gym, pool and

throughout, fully air-conditioned, free wifi, plenty of (reasonbly-priced, especially for auckland) parking

excellent breakfast and fantastic pool for kids

especially like that the room has a full kitchen, great facilities

access from airport room size price, good bargaining location, short walk to city center small kitchen in the

love the rooms and room services and everything you need

great location, room and little gym

super comfy bed! large spacious room with a full kitchen. quiet rooms.

great location, close enough to a lot of attractions of auckland. comfortable bed, good wifi.

all you need if your travelling on business or pleasure, and one last thing, the team in the kitchen prepare

did not like the fact that wifi was open access

we tried the room service and was quite happy with it

the level 20 bar is such a delight and a great way to end an evening

fast, yummy room service

room was spacious and more like a suite, with the desk,lounge chairs, kitchen and laundry areas

wifi was very iffy (just a small point, but in this day and age!!!)

the y m c a gym is right across the

loved the kitchen facilities washing machine and dryer

the laundry facility was

entertainment room was brilliant, kitchen is very big and spacious, laundry room nice and clean

wifi is relatively weak inside the room

late check-in, 24/7 kitchen and laundry, not so far from a city bus stop.

wi-fi and expensive laundry

stayed 3 nights but never got room service.

very spacious, great shower, large kitchen and rooms.

i wish the kitchenette was better stocked in terms of dishwashing soap, pots, and dishes

after day it was excellent to relax at onsite bar and restaurant

bar wasn t open till 6pm

i didn't use the restaurant or room service, but seemed really reasonable pricings

of laundry left on floor in the lift area

very comfortable beds, nice bathroom and shower, delicious room service desserts

it really made our trip traveling with young kids less stressful

equipped hotel with laundry room in a good location

close by - especially the lone star on the ground level with exceptional staff, and the robot room service

staff were friendly and helpful, and the wifi worked well

the treadmill didn t work in the gym, really the only negative.

room service needs to be made easier and more efficient

no free wifi offered

wifi poor in room

on this trip i booked the family suite as has a kitchen with stove and lots of space

unhelpful staff didn't replenish tea, coffee, milk and sugar room service was poor

old and needs renovating inside cheaper rooms don t come with tvs rooms are small but nice not kitchen or

staff is friendly and helpful, have self-service laundry

pool spa area, excellent breakfast buffet, lovely hotel

lack of kitchen facilities

room service was really fast and to such a high standard

wifi didn't work while i was there which was a bit annoying as i needed to work

wifi wouldn't work

special spa on site too

love the mini kitchen , even the pot and pan were run out from the housekeeping

for devices, a powerful little dyson fan that can be used as either a fan or heater, and the wifi is top notch

shower with raised circumference of drainage plug hole area, leaving a generous pool of water which required

wifi feels a bit risky

staff, room, pet friendly

kids were disappointed the fountains weren t going in the garden and we had a bit of noise from

clean, comfortable, pet friendly.

booked for a family and the kids had a seperate room giving us some privacy

the kitchen windows didn't shut fully

wifi was not good enough

indoor pool and laundry was a bonus

my son loved the pool

friendly kind staff, clean and the restaurant bar is just as cosy

kids luved the pool.

fantastic having the park at the end of the road for young kids

cleanliness and how well the units were equipped in the kitchen bathroom and laundry

friendly staff, location and the access to the medstrength gym

very clean and modern rooms, with barely any noise, and a very well stocked kitchen and bathroom

down a side street), press the bell button that calls through to someone who by the way had their kids running

excellent kitchenette, location perfect for nearby bars and eden park for games

every kitchen need was there, including for hot chocolate

have stayed here before. very welcoming owner. friendly, convenient, clean and on site parking.

great to have parking off a busy road

lots of space in the room with full kitchen amenities.

rooms, all the facilities (dishwasher, washing machine, kitchenette), comfy bed & fast, free wifi

clean, modern and compact with everything you need including laundry and kitchenette

having access to tvnz on demand and netflix (using my own subscription) on the tv and free wifi

the beds were very comfortable and the kitchen well equipped

location, cleanliness, access / elevators and wifi were good.