like the bar fridge in the room

no room service

no bath tub no room service

bath for kids as the only use showers

the pool area closes early

i liked the laundry facility but one additional set of machinery would make it alot more convenient considering

food, pool and rooms

with the current covid situation staff come the room every time you make an order(ie laundry and other room

hours for room service only available at a certain time

kids felt at home and the staff was always friendly and willing to help

costumer service is bad from reception to dinning and room service

lifts were not working it was very inconvenient to walk through the restaurant and use the kitchen lifts, very

i also appreciated the little details, like the complimentary bottled water and quick room service

our suite had interleading room to kids room joined by lounge and kitchenette, all very clean

the wifi kept logging out in our new room but we gave up asking for help

heated pool would have been awesome. also some other activities for kids- like adventure go

breakfast was superb, my kids really enjoyed the food variety

excellent service levels. very clean spaces. kids enjoyed the pool very much.

fabulous breakfast. views, staff was friendly. everything was just amazing

servers at the bar as well as over breakfast & supper are on the ball, observant and attentive

laundry : washing was returned on time but had been ironed ,not washed

really did not enjoy the break and breakfast area

room service food not so grande

penthouse suite was amazingly spacious even with 2 bedrooms and spacious enough even with kids

into the parking area is not easily identifiable so visible signage would make a world of a

the staff, food,pool,gym and the service was excellent.

wifi was not friendly we have to call the reception and they will tell you to come to ground floor

the breakfast was amazing

great value for money. breakfast is great.

safe parking inside the hotel and breakfast was included in my booking

but i understood that you dont have a room service

the wifi is very slow, kept disconnecting

the wifi was terrible i had to hotspot to get my work done

the parking is a bit limited. not nice for night outings.

the undercover parking has no lift access, and narrow steps up to reception

i didnt see the sign of a free wifi although i saw it in the morning and it was good to see that the hotel is

room service, we were served wings with no rocket and chicken espetada with no black rice as per

prompt services for room cleaning, laundry, etc

the bed was comfy and room service was prompt

wifi password didn't go through.

pool is so nice

great services indeed, amazing sea view on the deck level 10, even enjoyed the pool area, their breakfast was

no bar fridge

they don t have bar fridge

wifi was down

enjoyed the variety that was provided for breakfast, the room was clean and very comfortable.

parking area is a little complicated to get in and out of the main hotel

parking to far from the rooms

a small bar fridge would have been nice. and a heated pool,we like heated pools.

please fix your swimming pool n make it warm water

the wifi in the room wasnt working

we also had fabulous spa treatments

the pool and bar area are very inviting as are the gardens - for me the place is more beautiful than the website

we were there with our kids and they had a blast

breakfast is super, staff awesome.

parking space is kind of limited & difficult to turn for an suv car

clean and convenient overnight accommodation. secure parking outside unit

the parking, dry wall.

easy going atmosphere, pleasant lounge and kitchen area where you are free to make your own tea

safe parking is also so appreciated

one lady in the kitchen, very irritable with me

cleanliness, view, wifi, restaurant food and staff, it was all perfect.

did use the laundry service, and while they eventually made it work, the process was a bit unorganized

hotel bar could do with a broader selection of spirits

i did not use the gym, but peeked my head inside to see

food and room service was excellent ud83dudc4c the location is perfect, very close to the beach.

hotel is like a second home now, our kids enjoyed the stay so much

the pool area was gorgeous for an afternoon unwind, and dinner by the water was the highlight

cleanliness big and comfortable room friendly staff breakfast was amazing with many choices gym facilities

menu for room service online needed updating but staff were amazing and brought the right one up

the spa on the property was a great experience

the quality and smell of the soaps, lotions and shower gels, the dinner was also amazing and the room service

wifi at this property was pretty poor seeing everything else was excellent.

we didn't want to be at the restaurant and ordering room service breakfast was effortless, stylish and the tray

room a bit to small for room service cart.

breakfast was perfect; all was to our expectations;

stay was great we had a great time at the pool, enjoyed the our anniversary cake placed in our room thanks to

the room service was excellent, having clean towels every time

pool sparkling clean just everything really

bathroom needs 2 towel hooks, writing pad with no pen shower gel not replaced after room service, no big deal

note water pressure in shower and at tap at kitchen was poor suggestion:cleaners should also clean underneath

telephone in the room so room service was obviously not available

mainly the room , bar and ambiance.

their wifi is kinda limited.

room service was available but cost extra r20 for delivery

you have to pay for a late check out. even if its just an hour. that is a bit ridiculous

very clean and excellent breakfast

it's a great place for family, kids and even couples

option that i booked advertised inclusive breakfast which i got and was excellent plus access to spa facility

place is world class beautiful, it has the best room service i have had so far

everything was superb.staff was lovely. room service was excellent

no wifi

great wifi signal

the rooms had no dstv wifi password is located at front desk not in rooms

the driveway down to the parking was very narrow and the parking themselves were hard to use

comfortable bed and excellent room service/housekeeping facilities

check in process was smooth and i was accommodated for my early check in request.

telephone and wifi were not in service..no contact with reception or ordering room service

poor room service. the place is quite far from the beaches.

wifi network is poor and sloe

the parking is available but not easy to access, you wait outside for too long

never got a chance to use the wifi, i was too busy lol the staff was friendly and welcoming i checked out at 1

wifi was very slow.

the pool view and the breakfast was good

parking is small and not safe ,gate or doors were still open at 23

connectivity to wifi even during loadshedding

covered car parking

parking space. no bar fridge .. and microwave powdery cheap toilet paper

parking too small.

it has big rooms and their wifi was great. the staff was friendly all the time.

good laundry service friendly staff

they should consider a bar fridge for the rooms.

no air conditioning it was boiling hot and no bar fridges

we did not try the breakfast or the room service

entrance from the parking is not safe at all

the breakfast was plentiful and hearty. loved the downstairs bar too.

the fact that we could walk to suncoast casino and to the beach even at night

the breakfast buffet was just on another

i liked the location safe area closer to suncoast casino for food outlets

the bar closes early

the pool was clean, the pool area was clean and beautiful and we were given clean towels after our swim

walking distance from sun coast casino.

indoor swimming pool, the buffet breakfast and the room service

wifi is not that great

the staff were always friendly, happy, and smiling, which made us feel very welcome, and the room service team

breakfast was very nice, the staff is friendly, they make sure you get everything you need

the breakfast was also nice

we really enjoyed the breakfast and the bar :-) definitely a 10/10

aircone not working, water was cold on the last day, tv too old, parking space very limited and noisy evenings

as we walk to the room the flooring was dirty got in the room wifi didn't want to connect kettle n blowdryer

the appointed time which was a bonus the facilities are extremly clean everywhere until to the gym side

we are planning to come with our kids sometime this year by god's grace

i'll definitely come back with kids

everything the staff,pool cleanliness

kids enjoyed the heated pool when we visited in dec

the neighbours kept on smoking on the corridors at midnight and that kept on triggering the alarm

wifi was not connecting

the bed was comfortable as i was expected and for smoking area please

slow wifi

that it is a smoking zone and next to the busses

they had kids that will make loud noises from early the morning until late night, was not cool

facilities, the room was at a perfect spot. bar on point

waz not in good condition it was very old and bedding had dirty stains, wifi was nor working anf the airconditioner

floors not cleaned properly cheap toilet roll no bar fridge family rooms should be separated, kids running in

staff friendliness.free wifi. distance of property from beach and sites to see.

didn’t like the kids dishing up for themselves at the christmas buffet under no supervision of their parents

when i spoke to the receptionist, she said my room wasn't ready as they were waiting for laundry so i should

was super even the room service am happy with the service i got when i get to your hotel the staff was very

room service leaving insufficient towels

i noticed that they don't have facilities for kids and no smoking area in the hotel.

was exactly on point,staff, property,view, garden,food , beds comfortable,cleanliness, parking etc

parking, ice machine

and your wifi says speed internet but it was very slow and cut also it cuts

there was a point where the wifi was not working and we were not informed

parking was reserved for him

early check in is plus bonus if using grayhaund

room service was hit and miss

parents who brought young kids who were running around the hotel from the lifts to their rooms

for early check in as i needed to attend a function , got called after the function started

we were even allowed an early check

be assigned on the same floor with people that brought kids is just a nightmare

no pestering clean gym room

parking and security only

no room service

online booking indicated that i'll be traveling with 3 kids and we booked bed and breakfast

having private functions ensure that residents still has access to parking and allow functions to be

thing i would change is more parking and better tv netflix or sumthing channels had no

place is clean accessable good parking close to amenities

the parking needs to be attended to especially for double cabs or a mini bus but all in all it was a

parking a bit tight

room service

service is out of this world, the property is very clean, friendly staff, the food is nice both breakfast and

breakfast was so freshly made and so scrumptious really enjoyed buffet breakfast and the kids

gym toom is too small, have to wait for others yo

pool covering for every weather gym in place that's nice place super clean location

poor wifi signal, kept losing signal. had to login about 5 times. pillows need to be replaced.

just liked everything, professionalism, breakfast, cleanliness, friendly staff, the location, facilities

don't think i would like my kids out on the balcony if i ever had to take them there

plug was not functional therefore, i could not utilize the bar fridge and had to move the kettle to the other

loved the friendly staff, the location of the hotel itself, the gym and the rooftop pool

the limited wifi

the wifi on the other side of the room was not connecting well

one bar soap for 4 people in a room

i wished i had my own room than to be in an open space with kids

the manager at the morning breakfast is incredibly humble and helpful, he makes sure that the guest at the

room, items listed on the booking were there like kettle, microwave, bar fridge, dstv etc and they were all

the whole night, the wifi was not working

wifi was excellent, room was spotless, our stay was worth the money we paid

poor wifi

room service was on

your breakfast is top class

i liked almost everything reception friendly hotel staff, breakfast, the pool, the gym

the fact that the spur offeres room service at no extrac cost

the pool is not suitable for adults and kids

the room service was quick

they said they were in the laundry but we had to make a trip to reception 3 times asking for towels and they

there was no wifi connection around the bedrooms

they apologized and told us to bear with them for couple of minute because towels were still in laundry

wifi is too slow they don't have enough toiletries (tissue mostly) when the cleaning lady done

furniture was broken, no wifi, had to wait 3 hours before getting my room

the wifi connected but had no data

our room was next to the laundry room and it was nosy as hell

the wifi was slow

or stove in the rooms,hence its a self catering hotel but have to go warm up the food in the laundry

checked in you have access to it because it's was mentioned on your features that you have free wifi but it

the room was very clean and the wifi is very fast .

takeaways for the room service. the bar fridge was not doing justice for our drinks.

takeaways for the room service. the bar fridge was not doing justice for our drinks.

free wifi and room service.

no kitchen cloth and dishwasher, also when we trying to book early they said no booking for comrades

need free wifi, that is not free wifi that we have been offered

like everything especially the breakfast lol oh and except one guy bumped my car i got to a parking with my car

parking

room service was excellent

if you can maybe chat with laundry staff , linen had a smell of which its was not properly dry

but the biggest disappointment was lack of room service: towels and sheets were not changed

and my 2 kids and it waa not the garden views but they agree to change it for

breakfast

no hot water no towels bathroom gets clogged toilet constantly need pumping plug points dont work kids rrunning

place was clean,staff was very friendly and always willing to help coz we were allowed tp have an early check