the beds were comfortable and the pool area was spacious and so clean

they gym is poorly maintained - both treadmills were out of order the whole week i was there, the one

good breakfast variety and it was replenished often and quickly.

breakfast wasn’t until 10am during the week

the gym and hotel layout was wonderful. i loved the new design and amenities, such as the gym.

the room and pool

rooms were nice, good water pressure, nice to have bar fridge and microwave en suite

bed i’ve ever slept on, great smelling and clean bathroom, friendly staff and great hot tub/pool and breakfast

rooms were super clean, the staff very friendly, and what i liked most was the pool because it has many windows around it and gets sun during the

the bar food was definitely in the top ten

lots of kids at the pool and running on the hall.

the gym, the pool, the room. the service everything.

breakfast was great

breakfast is a sack breakfast due to covid 19 always loved mariotts breakfast

the kids love the pool (good size)

a brand new property with very narrow parking spaces

parking, not enough.

wifi excellent

front desk when we arrived , i have to go around and around to find someone it's took 15' 2/ no room service , we just asked for cups of wine glasses and the bottle of wine

i wish i could use the gym but i understand the situation

nice gym room

cleanliness and breakfast was great.

great king suite, lots of room for family. the kids had a great time in he pool.

breakfast was rich and tasty

also so appreciated the gym and having a pool although the pool is quite small

room was large, lots of parking for our moving truck.

the room was clean and comfortable, i was happy to get an early check in.

just stayed over night so did not get to use pool etc.

there was a pool and free parking and the rooms were well maintained the overall guest services were really

convenient for families and kids

gym equipament obsolete and out of order. poor breakfast

it has a swimming pool and a gym i didn’t get the chance to use

equipment in gym was not all working

sofa bed was not very comfortable, mattress had a stain, 24 hour gym room was closed, main gym room equipment needed maintenance, breakfast price is expensive,

great hotel-good location w airport shuttle. nice restaurant.

gym machines out of order water in gym room empty tank washrooms near pool outside of pool area

i was expecting a larger pool but most people probably are not the swimmer that i am.

amenities limited (in hotel and nearby) but bowman's bar and grill (five minute walk up the street) is great

the breakfast was great and well priced and the bar service was excellent

pool and gym on site

although there was a grab bar and a bath mat, i still felt that i cdnt let my guard down

in suite kitchen was a great addition particularly for the family

noisy kids in hallway after midnight

having very noisy teenagers on the top floor, the noise made by these kids was horrendous, and although i complained to reception twice they still continued until long

no parking, pool or gym

the wifi was accessible from everywhere in the hotel and the rooms

room service from adjoining restaurant would have been a nice option

we were very happy and even asked for late check out, and they let us stay until 1pm

clean rooms and we were able to get an early check in

comfortable room, allowed early check in and staff were courteous, location good.

the comfy suites, 24 hr laundry, complimentary breakfast has an omelet bar and everything you could want

brought our chromecast to watch movies at night and it would not connect to the hotels wifi

breakfast, bar and bar staff, location

the hotel bar beer and wine was too expensive. nice place but....

complaining about cleaning ladies banging doors at 10 am it clearly states they do not have kids and they are lucky to wake up after 7am

the pool and the breakfast station

was no washing tablets in the hotel shop so we were unable to do our laundry, restaurant is quite expensive and staff could have been more

very nice hotel, great pool and fitness center,staff very pleasant

the gym was excellent and offered both cardio and weights

room service took over an hour and was cold so a bit disappointed here, but otherwise, everything

allowed access to microwave, use of mezzanine for meetings, has swimming pool access, great customer service

the breakfast was sooo good !!

they still offered room service for food, but i had to walk 5 blocks to get a bottle of wine

we had antibiotics for kids that required fridge so staff kept our stuff in their kitchen

we had antibiotics for kids that required fridge so staff kept our stuff in their kitchen

great gym and lots of restaurant options nearby

great staff, good price, clean room. room service was prompt, food was hot.

swimming pool was relaxing.

all our trouble with the room key, they could have given us a complimentary drink at the hotel bar while we waited

the pool was a little cold but it is starting to get colder out now so i cant complain too much

this would be ideal place to stay to if you have kids and want to cut down on eating out costs, with the full kitchen but the restaurant/cafe

the wifi worked amazingly well

ordered room service for dinner and the attendant on the phone was friendly and accomodating

kids enjoyed the ball court and ping pong table

wifi didn t work in our room and the casting/ screen mirroring was unavailable even though there

kids enjoyed the ball court and ping pong table

at the metcalfe, which diminished my experience considerably (i don't want to listen to your kids running around screaming)

with kitchen, big and organized

gentleman at the front desk was very helpful and upgraded our room to a suite with a kitchen which was a bonus

the kitchen was fully furnished and ready for cooking

having access to kitchen supplies, staff was really helpful and it was great to have access to laundry for a

enjoyed having the kitchen with the room

any delay and everything was spotless and worked perfectly, be it the shower

hotel, friendly and helpful staff, comfortable beds and nice big indoor swimming pool for the kids

as always with room service not hot enough.

spa area was not up to the mark. shower by the pool was broken.

1) smelt like dirty feet or hockey bags restaurant staff was rude when i ordered room

staff was responsible and nice. always available to help. many breakfast options.

the breakfast was good....the room and hotel was clean ...the staff very friendly......

the spa bath was amazing, and the complimentary soap and such was lovely

the breakfast could have been a bit warmer.

breakfast was good and started at a earlier time

chose buffet for the breakfast it was delicious but has limited selection of food

location, historic building with charm, excellent food, great staff, nice gym

the mini bar was too expensive

excellent hotel. everything. loved the kids play area pool, services etc. everything

daughter noticed halfway home that her apartment key , gym key card and a leather fob were missing from her car keys

breakfast was not as expected as fairmont standard

hotel has a beautiful terrace bar that looks out over the canal and park

i liked the fourth floor lounge facility but it did get too busy at breakfast time

really enjoyed the selection of foods at breakfast

beds, fabulous location, quiet, gold lounge access was excellent for snacks and drinks, breakfast was good, staff friendly and helpful

mini bar could have been free!

small gym

gym is small and busy in the mornings, but good to have on site

was very welcoming and showed interest on what we were doing the next day and then offered us a late check out which i have never been offered without asking for it

close to a lot of homeless shelters close by which i didn’t love, waking around with my two kids

pool was great for the kids to unwind

when i got to the room it was without kitchenette that we wanted

at the reception was excellent, we came in early and check in was not till 3pm but he was able to accommodate our request for an early check

no towels in the pool area

i arrived there was old food in the fridge and the kitchen had not been cleaned

spa suite – king bed

food wasn t great

chocolate croissants for breakfast aren't for me

a beautiful hotel, rooms with a really nice aesthetic, gym on the top floor, great staff

gym isn t well equipped

it was inconvenient with 2 little kids

bruary)

firdge was not working and of course no one could fix or replace it the room was not fitted for kids

rooms not serviced during covid although the room service sign is still placed in the room

comfortable bed and pillows, a fridge in the room and good wifi

so with kids is hard to find place to boil milk

the free underground parking was convenient and made arrival and departure stress-free

free parking

they also have free ev chargers

disappointed , breakfast excellent , 24 hrs good coffee and tea complimentary to all, also have laundry

not enough parking and other guest drinking in pool area while kids were swimming

lounge area was nice but when bar / food counter closed down they turned off all tvs and lights without any notice or explanation

the pool is open as is the gym, with pandemic restrictions in place

free parking, fridge, microwave, bar sink, sofa, in room

lots of pool booking available

gym and pool. clean and quiet accommodations.

breakfast not included

no free breakfast

the pool was relaxing extra touch

laundry service is a plus. parking is always available.

if you have kids, there is a nice pool for them to play

ordered room service for dinner, and the food was not great

cavil is food service at the pool is reeeeeally slow but they do warn you

the public parking.

a restaurant, a pool, a huge underground parking

casino next door was a bonus

casino shuttle not always available

location for visiting the casino

pool was open and we got a very nice room hotel room that ive never seen lile this one before 2

property was very clean, quiet and we were delighted with the fireplace in our room and the spa bathtub

very comfortable bed - large room, very clean - cozy with a fireplace and a leather sofa - large spa bath + they had a free shuttle to the casino

surprisingly large assortment of comtinental breakfast

breakfast was first rate with a lot of choices, eggs, meat, bread, yogurt, fruit, waffles, juices,

good breakfast. beds were clean comfortable. staff were very good.

the breakfast was very good and the room was updated and looked wonderful

- breakfast included - coffee available all day - free parking - they kindly accommodated an early check

great buffet breakfast with lots of choices

the house does not match the photos. the kitchen, the apartment, everything was old and dirty.

breakfast is so so, you will get what you paid. clean, good location.

staff arrange early check in for us to drop off luggage

- they have an on site gym - far from the downtown hustle - safe parking that's free - good staff cons - it's around 5-15

breakfast was good with too many options

location, facilities, breakfast included

gym access and breakfast included

some odd meat paste or something with the included breakfast

the gym is available 24 hours

no pool, only hottub outside which closes at 10pm :(

the room was nice and comfortable. the pool was beautiful. love the fire outside!

the outdoor heated pool/hot tub

spa experience was outstanding! personnel very friendly and helpful!

was a cute little hotel with a beautiful spa (sauna inside and large hotubs outside) with lots of seating

we really enjoyed the spa it was a nice area to relax and disconnect

spa experience was outstanding! personnel very friendly and helpful!

wished that the spa area was open until 11pm instead of 10pm but that would be it

space for parking , parking places are too narrow

HwV

breakfast ends at 9:30, too early in my opinion.

the gym was perfect

breakfast was included and lots of staff to help out. pool facilities and gym was clean.

a lot of choice for the breakfast

good breakfast, decent gym, clean facility

breakfast selection was great as well as the coffee

for a *** stay, it wasn’t bad at all. the gym, food, and room were all good.

ample breakfast - not an employee hovering over the choices as you decided what you wanted .

paid ev chargers were available and functioning

cleanliness and comfortabilty with excellent breakfast